I ordered some oscillating tool blades, but received 2 tiny useless pins in the order. The seller showed pictures of the package sent out, which was completely different from what I received. AliExpress refused to refund me. I suspect someone at AliExpress warehouse must have stolen the item and sent rubbish to me. This site cannot be trusted. Just don't buy from them. They are dishonest.

Never issued refund. Be aware of "Waiting For U Store" seller. Totally scam and fake. Seller knows that customer can't do anything. If you buy more than one product they will only mail out one and the cheapest one. Keep the money for expensive ones and never refund you your money back. Ali Express will close the dispute without refunding you. And there is no way to re-apply for dispute. I read reviews about other buyers too who got scammed.

SHOP SOMEWHERE ELSE! Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. The material was very cheap, plastic-feeling, and scratchy. Returns were a nightmare that have gone on for two months and still are not resolved. I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Wish I could give it 0 stars.

Aliexpress were not fair at all. I sent them my discussion with the seller from the beginning That I want an item with these specification but the seller sent me completely something else(everything was sent to aliexpress team). They closed the dispute without any action.
As an advise: If you will buy something that is available from other websites don't buy anything from them. Because for me it is just like I throw my money. The shop name is A' COMPUTER'S Store
Be careful while dealing with those people

Stay away from Retro Classic Game Store

So stupid me bought a n64 game from them and I had problems from day one with it, it keeps turning on and off after 20 to 40 minutes of playing. They did offer a refund but it would've costed me over $20 to send back. Why should I pay anything out of pocket for a defective product? Never again will I trust them or aliexpress.

Aliexpress are ok until you have a problem. I have ordered many items from them over the years, but this appears to stand for nothing if a problem arises. Their after sales customer service is a mickey mouse operation, and is designed to make you give up. You will go around and round in circles with them, and not get anywhere. I have come to the conclusion that they don't like giving refunds if you've received the wrong item, or haven't received it. Their dispute process is painful and frustrating, and not worth doing business with them if they cant treat their customer in a more respectful fashion when a problem arises. Its not that they come across as rude when dealing with you, they just don't do it in an efficient manner, with as little stress to the customer as possible. Even when the Seller has agreed to a refund, Aliexpress seem reluctant to give one. My Live Chat Agent constantly kept asking me for screenshots, when all she had to do was look in my account to see messages between me and the Seller. They obviously want to make it a hard and painful process for you so that you give up. No ethics. Their Buyer Protection is useless.
I would advise that you also take a screenshot when you place your order, as I had a few instances where I didn't receive email confirmation for my orders, which was disconcerting and out of character, however when I looked in my Aliexpress account, it did show that order had been placed. I won't be doing business with them anymore as it was the last straw for me when I recently dealt with their inefficient customer service. They need to lift their game if they want their customers to respect them.

Never use this site! They send you broken stuff then will not refund your money! Ordered a piece and paid close to 200 US it arrived and never worked I sent it back under the "free returns" only to receive a email saying that the dispute has been resolved in the sellers favor with no explanation why! Now I'm out the $ and the piece i was trying to fix is in worse shape than when I started! I will be deleting my account and never purchase another thing from there again! The best is I can't write a review on the seller b/c I returned the item! Complete scam!

You can get scammed fairly easily on this site. I received the wrong item a red cloud necklace instead of the 20 cm Black Knight that I paid for. I got rid of the packaging of the necklace and AliExpress made no attempts to follow up with the seller. They just denied a refund. Use another website if possible. Their cheap costs come at a price: time and reliability.

Jason New Zealand
Never again will i get from here
WISH is way better and safer
I never got my item never got my $ back
I was treated so badly by Aliexpress

Multiple times paid for goods seller never sent. Dispute process complicated and you end up losing your money anyway since the seller has to agree to refund you even though Aliexpress says they will handle the dispute directly if you ship via Aliexpress. Completely fraudulent sellers and platform. They know it's too much trouble for you to dispute each item in an order.

Bought two shirts both of them were the size of a toddler when they were supposed to be adult 3x. Returnef the shirts and never received a refund from either vendor. This company is just filled with thieves. Nothing on their website is worse the hassle of trying to do business with this illegitimate company. They don't even have a phone number for their customer service, which basically means they have no customer service which is an accurate statement.

I ordered 100 protective goggles so that I can donate them to local hospital. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. To make it worse they don't even know where the package is. Their record shows a part or full of the package is returning to seller?.
Yet Aliexpress is asking me to wait until Jun 15 ( more than 70 days?) without assuring it will arrive. Are you serious? Aliexpress already created so much problem for my plan. They should refund and compensate for my loss of time. I CAN'T even move on because of this stupid limbo situation.

It is now December 2. I ordered an expensive watch on September 17. It arrived at New York customs on October 14. Seven weeks later the package has still not made it to me. I initiated a dispute with AliExpress on the earliest date I could, December 1. AliExpress responded that it was my problem and that they would release payment to the seller in five days. I have now disputed the charge with my credit card company and hope they can get AliExpress to do the right thing.

I placed an order on 11-6-2020, today is 24-8-2020 about 73 days ago, I have not received my item nor my money, it is showing order completed on tracking, AliExpress keep proposing but never do anything. I was told if my order didn't arrive on 23-7-2020 I will get my refund... Nothing till now... I will never use their platform again. If you are Nigeria becareful using all these Chinese website, no good customer relationship

Aliexpress is known for its insanely low prices but do not be fooled by the photos on the website! Although everything is an abnormally low price, 90% of the time, the things you order will not look exactly like they do in the photos or will be of poor quality. I live in New Zealand and the shipping often takes extremely long too (ie. 3-6 weeks) so don't order anything off this site if you are looking for it to arrive immediately. The website is good if you're looking for cheap dupes of certain designer items or expensive products.

Site has way too many fake sellers. There is way too much scams going on. A lot of waste of time with them always. I received like 10% of what I order and have to wait months to receive it usually. After about 100 orders ready to give up on them. Honestly had a much better experience on E-Bay.

Also their customer service is not the best, their bot takes way to long to figure out it needs to relay the inquiry to an actual CSR.

I bought a Android phone and after I received I performed a techical test.
> 1Gb instead of 16 GB RAM
> Android 5 instead of 11
> 3G instead of 5G

Supplier just hacked the OS on network bar and about section to show fake features, no reliable support from AliExpress and no refund, because chinese customs doesn't accept devices.

Could not track package after more than a month. Seller provided tracking website link but still show nothing, origin ad destination shows unknown. Took screenshot and uploaded as a n evidence. After 2 months still dispute in progress. So dissapointed with aliexpress.
P.S. - Opened dispute on 23 june 2020, still pending.
If I could I would give zero rating.

I ordered motorcycle turn signals. Immediately after placing the order (i. E., less than five minutes) I notified them that I'd erroneously ordered the wrong parts and asked to cancel the transaction. I received a nonsensical response from the ALI website that didn't respond to my question. I then followed up several times - but zero response. They did charge my credit card however. Anyone using this website needs to realize that you have zero recourse if there's a problem. Very unhappy.

I tried my hands with this famous platform over the 11/11 and Black Friday events. There are so many products to choose from with good promotional prices. In terms of functionality, the "add to cart" for variants is pretty cumbersome compared with other platforms such as Amazon or Shopify. But the shipping part frustrates me the most. It can get unnecessarily complicated and changes the shipping rate for no apparent reason.

For order: *******836425031 For the product "2020 Chinese Shaolin Analgesic Cream Suitable For Rheumatoid Arthritis/ ZB Joint Pain/ Back Pain Relief Analgesic Balm Ointment", cost per piece about 1.50 EUR, vendor ZB Medicament Store I was charged with the amount of 65 EUR! Aliexpress protects stealers like ZB Medicament Store. They stole 65 euros for shipping method that I never chose! Do never chose AliExpress! Vendors abuse with their clients and customers are not protected at all!

After waiting months for my order and eventually opening a dispute, my dispute was denied because according to them "I did receive my item". My appeal was denied and no refund. I have phoned all my local post offices and this parcel was nowhere to be found. This was my first time ordering from AliExpress and I so regret ever doing it. I will NEVER EVER buy from their site again. They have much to learn from sites as Wish and Banggood with regards to customer care and protection. Shame on you for stealing my money!

I have already ordered many times from the aliexpress website, there are good discounts and promo codes. There are also bonuses for new users. I recommend this site to everyone, especially my readers.