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    AllergyBuyersClub

Ratings On Other Platforms

Trustpilot
2.6 / 5
Better Business Bureau
2.1 / 5
Corporate Values

Overview

AllergyBuyersClub has a consumer rating of 1.6 stars from 74 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about AllergyBuyersClub most frequently mention customer service, air purifier and return shipping problems.AllergyBuyersClub ranks 12th among Allergy sites.

  • Service
    8
  • Value
    8
  • Shipping
    7
  • Returns
    6
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service and left the sales rep 1-2 voice mail message and no return call.
  • Bought an air purifier and waited month with no communication from them.
How would you rate AllergyBuyersClub?
Top Positive Review

“All good experiences”

Jill J.
8/28/21

I've purchased a fancy air purifier and multiple dehumidifiers from ABC over the years and have always been happy with the service and my experience shopping with them. I recognize this is very different from all of the reviews here but thought it was important to stop by with my personal feedback.

See positive reviews
Top Critical Review

“Sent me an air purifier with no filter in it!”

Julianne C.
9/18/20

It has now been almost 4 weeks that I have been waiting to receive a filter for my new air purifier. Yes, this company sent me an air purifier with no filter in it! Totally usable! Been told numerous times that the filter is on its way. Was not told at the time of purchase that the unit would be delivered unusable/without a filter! Will be sending the a. P. back for full refund if filters are not received within a day or so. Very bad business practices.

See critical reviews

Reviews (74)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (29) air purifier (17)
juliannec24
1 review
1 helpful vote
September 18th, 2020

It has now been almost 4 weeks that I have been waiting to receive a filter for my new air purifier. Yes, this company sent me an air purifier with no filter in it! Totally usable! Been told numerous times that the filter is on its way. Was not told at the time of purchase that the unit would be delivered unusable/without a filter! Will be sending the a. P. back for full refund if filters are not received within a day or so. Very bad business practices.

alisont66
Alison R. – AllergyBuyersClub Rep

Hello Julianne, we had a shipping error on these units where the filter and unit ship separately. The units were shipped without the filter as the filter went out of stock quickly due to the wildfires. Customers were contacted and sent a courtesy filter while waiting on the ordered filter to ship.

peterm2179
1 review
1 helpful vote
February 5th, 2022
Verified purchase

Allergy Buyers Club listed an item on their site as "in stock" and ready to ship. I chose them for that reason, because on the manufacturer AirPura's site the same item was listed as a 3-4 week delivery. After a weeks time and the order status still listed as " processing" I called ABC. Their rep told me "Oh, AirPura just told us they're 3-4 weeks out". After 3-4 weeks the item is still listed by ABC as "in stock". DO NOT BUY FROM ABC

Tip for consumers:
They listed the item in stock when it was not. They were just taking the order and shipping it from manufacturer who had a 3-4 week wait. Their website still lists item in stock to this day.

Products used:
Airpura G600DLX Maximum Protection Odor-Sensitive and MCS Air Purifier

Service
Value
Shipping
hazelg6
1 review
0 helpful votes
August 29th, 2015

I got a few tips from people over at this website, ordered some meds. They arrived, a week later.

amye162
1 review
0 helpful votes
December 24th, 2019

At first I was worried to buy from them because of the poor and low online reviews, but I ordered my air filter replacement kit because it was hard to find from anywhere else. I forgot to add the discount code and the customer service person was nice enough to add and adjust my credit card charge. Received my product promptly. No complaints. I would purchase from them again. I'm sorry there were so many negative reviews, but I hardly write reviews and I only did so, because I wanted to share my good experience.

alisont66
Alison R. – AllergyBuyersClub Rep

Amy,

Thank you for taking the time to write a positive review. We appreciate you.

joycer230
1 review
1 helpful vote
October 4th, 2020

The pictures didn't show how small it is; I would have to change the bag twice with our dog's hair. I tried to return it but would have to pay $40 to get $132. Back. It wasn't worth. I donated it and will take a tax deduction. I wouldn't buy anything from them because you can't see what you're getting.

lindal1349
1 review
1 helpful vote
June 8th, 2020

May 8th. Of 2019 I purchased a Pure and Dry Platinum Series 70 pint dehumidifier for use in our cellar. It worked for that summer season. My husband cleaned the filter and emptied the bucket and put it aside for the Winter. Just put it on last week, end of May, 2020. Well it does not dehumidify! Interestingly enough, the booklet/manual for this does not even have a manufacturer address or telephone number. I find this most unusual! I will never order anything like this on line again. I am purchasing another one from our local merchant. Should have done this before!

jennifers3464
1 review
1 helpful vote
October 30th, 2021

I called up to order a particular machine and they convinced me to buy a different one
I expressed t was for allergies and asthma and they ended up sending me a machine for VOCs
My symptoms got worse and I made several calls to them and they told me to keep running it at different speeds
I wanted to return it and because they never alerted me to the fact that I needed to return it in a certain period of time and they convinced me to keep it longer they said the time expired
My allergy symptoms were getting worse by the day allergy buyers club refused to take the machine back
I called the company Air Pura and they informed me that it was for VOCs and allergy buyers club tried to convince me that the owners of the company who make the machine were lying to me!
This is one of the worst companies I've ever had to deal with They are rude and disrespectful they have no proper education on what they are selling And they are dishonest with their customers.
Air Pura Requested all of the correspondence because they considered taking it back and allergy buyers club did not send it to them and lied to me about getting that request as well.

Service
Value
Shipping
Returns
Quality
kathyr526
1 review
2 helpful votes
October 13th, 2020

I purchased an IQAir on 9/11/2020, and my purchase went through and acknowledged by Allergy Buyers Club (ABC). Today, 10/13/2020, I finally got a hold of a customer rep person who informed me the IQAir is on back order from the manufacturer but they have already billed me as of 9/11/2020 HMMM...! The customer rep said they've been fielding a lot of complaints about this, website not being accurate. I paid them $1400 for nothing and apparently will take another week for them to verify with the manufacturer that they didn't send it to me. Basically ABC is a vendor and they do not stock any items, comes directly from the manufacturer. Buyer beware!

alisont66
Alison R. – AllergyBuyersClub Rep

Hi there, We apologize for the situation with your order. IQAir unexpectedly went on backorder status due to the pandemic and wildfires. As soon as we were notified, we reached out to our customers with the option to wait or to cancel the order and receive a refund. We stock certain items, as others, such as IQAir, we ship from the manufacturer. This benefits both east and west coast customers as IQAir has two distribution warehouses - one on each coast. This decreases shipping time for customers on the west coast by several days.

jillj394
1 review
0 helpful votes
August 28th, 2021

I've purchased a fancy air purifier and multiple dehumidifiers from ABC over the years and have always been happy with the service and my experience shopping with them. I recognize this is very different from all of the reviews here but thought it was important to stop by with my personal feedback.

Products used:
Air purifier, dehumidifier, filters

Service
Value
Shipping
Quality
rebeccac561
1 review
0 helpful votes
July 4th, 2020
• Updated review

They responded to my request and refunded my entire purchase. I didn't have to contact them again for this result. Very satisfied and would shop with them again.

alisont66
Alison R. – AllergyBuyersClub Rep

Rebecca, Thank you for the great review.

Beware customer service
June 19th, 2020
• Previous review

I ordered an item on Wednesday. On Saturday, I still had not been notified that my order had shipped. On the phone, customer service told me they could cancel my order and I would receive confirmation of the cancellation Monday. I never received confirmation of the cancellation, and customer service did not respond to my emails. Since I had cancelled the item, I purchased it from another source. I finally received the order from Allergy Buyer's Club. Now, I am told that I may have to pay return shipping. I wouldn't have to return the shipment at all if they had not told me they would cancel the item when they didn't. Very dissatisfied.

jesses287
1 review
1 helpful vote
September 9th, 2020

Should have come here first - Clearly awful people. Their dehumidifier ruined by basement after just a couple of months - total junk. They ignored my calls and emails for warranty return/refund.

Tip for consumers:
Don't do it, just don't

Products used:
Dehumidifier - it was terrible

Service
Value
Shipping
Returns
Quality
lorib631
1 review
1 helpful vote
September 22nd, 2020

Not to mention miserable customer service. I just bought an expensive dehumidifier and found out it takes forever to begin working and works very slowly for a high power dehumidifier. I called to request a return - they make you do a song and a dance stretching over a few days with what they call trouble shooting. Unless you're willing, you don't get return authorization. Then they just hang up on you when you're frustrated and exhausted. I invested on thsi dehumidifer after a mold remediation in a unoccupied second home. I needed a reliable, consistent, easy to work with dehumidifier. They seem to have all kinds of reasons why it's not working properly, that it takes time for it to work, then you have to begin slowly by 5% increment for it to work. Whomever bought a dehumidifer that's a rocket scientist to operate. It takes 7 hours before it begins to show a drop of water on the hose. So it takes 7-8 hours before it begins to work. Then for a high-powered dehumidifer, it's constantly running which means it's very slow working. I had a smaller inexpensive unit working so much faster and drawing out buckets of moisture within several hours. WARNING: DO NOT purchase from this website. I so regret this purchase.

alisont66
Alison R. – AllergyBuyersClub Rep

Hello Ms. Lori,

Our team has attempted to help you with each call. Your unit is set to 50 and your relative humidity is at 55. It is likely there is no moisture in the air to pull. Our troubleshooting takes approximately 10-15 minutes and is not elaborate. It consists of a few questions and a reboot of the unit with a slight settings change. This is a simple unit to operate and we have requested you please take a few minutes to let us perform troubleshooting so we can may honor the warranty. You chose to use the remorse return option you read on our website and this was granted. The policy as published requires the customer to pay return shipping or agree to it being deducted from the refund if we send a prepaid label. We have taken all your calls over the past two days and have tried our best to help you. We have presented you with three simple options, but none of those work for you. We once again ask that you allow us to perform troubleshooting to insure you have a unit free of manufacturer defects.

Best Regards,

Allergy Buyers Club

alisont66
Alison R. – AllergyBuyersClub Rep

UPDATE: Per our remorse return policy and a discussion with the customer, we sent a return label and deducted the cost from the refund as the unit was found to be in working order. The relative humidity and the set humidity levels were within 2% of each other, therefore there was very little moisture to be removed from the air.

charlieh92
1 review
0 helpful votes
April 26th, 2019

Accidently ordered filters for a machine I dont even own. There policy is not to accept returns on filters, eventhough they are still packaged. Poor policy. They did offer to sell me the machine at a fair discount, but found it much cheaper on Amazon. They need to change their policy to "cannot accept filters that have been opened", and also "we will price match, beat other competitors"

maryf690
1 review
0 helpful votes
December 14th, 2019

This is the second bad experience I have had in dealing with Allergy Buyers Club, and it's a doozy. I ordered an expensive air purifier. I have severe MCS and I stressed, when ordering, that it was critical that the machine arrive in a timely fashion. I was told it would take 10 days. 5 for the machine to be produced by the factory, and 5 more for shipping. As it approached 2 weeks, and no shipping or tracking notification had been sent, I contacted Allergy Buyers Club to find out... why the delay? The staff member I spoke with said... Oh! It can take 7 days for the machine to be produced and 5 to ship, and she would contact the manufacturing company to see when the tracking number would be sent. I didn't hear back.

So I called the next day and told another staff member the circumstances, and I was cut off. I called back and asked to speak with the person, again, and was told that she would call me right back... no call back!

So, I called the manufacturer, direct... I was informed that the machine was back ordered, and they wouldn't receive any machines for at least several days and then it was an additional 4 days of shipping. So now I am looking at potentially 3-4 weeks before I received the purchase.

1) I was outright lied to, as they never even contacted to manufacturer to see why the machine wasn't shipped. The machine wasn't even available.

2) Allergy Buyers said the machine was made to order by the manufacturer, which took 5 days...(which is bull) as the manufacturer representative I spoke with, said the machines were to be shipped their facility.

I will never use ABC or any online distributor, again. Always go direct to the factory, it's worth the additional charge. I have had great experiences going direct to the factory... after all, it's their product and reputation.

My first experience with ABC, they didn't return calls, they didn't respond to requests for information on expedited shipping quotes and more.

Avoid them! Save yourself the hassle.

alisont66
Alison R. – AllergyBuyersClub Rep

Hello Mary,

The experience you are describing seems very out of the ordinary for the Allergy Buyers Club team. Depending on the manufacturer, the backorder time can vary for the machines to be produced. This timeframe is usually between 5 to 90 days (in the pandemic). We are happy to hear you were able to get the unit you needed.

andreac122
1 review
2 helpful votes
April 24th, 2017

Very helpful when your in the market to purchase. Had an issue with the Pure Air combo after a few days. 3 Customer service reps were so rude. I asked for a supervisor. The last rep told me she wore many hats & she was it. She would mail me a return label to send back the machine. 9 days later I haven't received it. It was mailed from Virginia to Philly. I am totally disgusted with this company. I called Pure Air & they contacted Allergy Buyers to contact me. It was useless.

amyd166
1 review
0 helpful votes
May 14th, 2018

I bought one set of Rejuvenite pillows long ago at a mattress store and loved them. After replacing countless cheap pillows in the guest room, I decided to buy another set of Rejuvenite pillows. Still expensive, but the best price after shopping around was with AllergyBuyersClub. The transaction was easy and shipping was surprisingly fast. I don't even have allergies... but I would definitely recommend this company for their excellent prices and service.

gregoryh3
11 reviews
81 helpful votes
November 23rd, 2011

Interesting and informative website with many products listed --- however... user reviews are screened and my review of a humidifier was never posted (Pure Guardian H4500... shows ZERO user reviews and one critic (employee) review.) Since I believe scathing reviews are useful -- and they won't post them --- the site has less utility. (They could always add a comment and rebut a review if they don't agree with it -- but you just won't see it --- because they won't post it)

They have live on-line chat also, but after about 5 minutes -- they just ignore you and move on to a different customer...

gloriat67
1 review
0 helpful votes
March 29th, 2019

"BUYER BEWARE"

Spent $200.00 on this site. Just received my order and it was the wrong size. They would not accept returns. Very disappointed! Will not buy from this company again.

BEWARE!

sandrac365
2 reviews
0 helpful votes
January 4th, 2019

I've emailed and called them a dozen times about an issue with an order but no one ever answers or replies. Literally. Next step will be to dispute the charge, which we all know can take weeks to months to complete. Not worth the time if you can buy elsewhere!

lesliel125
1 review
0 helpful votes
January 11th, 2019

I've purchased several high-ticket items over the past 10 years. I don't trust their internal product reviews, but after searching all review sites, the products I have purchased were delivered quickly and functioned well. However, in the middle of December, I purchased a humidifier. I received the confirmation. Then nothing. This week I chatted with Kellie in customer service. She couldn't locate the order or my NAME, despite my history. I emailed her the order. The following day, she emailed and said the 3 digit code I entered was wrong and the payment was rejected by my bank. End of story. No interest in facilitating the sale. I believe the bank thing bogus, because I've never encountered payment software that will confirm an order until every single detail is correct. They keep sending you back for corrections. But ultimately, its rotten customer service to blame the buyer and then kiss-off the sale to any customer, much less one with a history. I'm moving on, and I suggest any potential buyer do the same.

davidandcheryla
1 review
0 helpful votes
January 5th, 2019

11/24/2018 I placed order over the phone w/Kyle the manager. Provided credit card and set up a shipping date 16 days out.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I emailed Kyle 2-3 times over a 3 week period and no reply. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called 1/4/2019 and the customer service rep was rude, unhelpful and told me they don't have the unit anymore and would not offer me a discount on a comparable unit to fit the same price I previously agreed and provided the credit card to pay for. The sales girl said the mgr was busy in a meeting as this was the start of their busy season and they had to learn about the new units. How rude that he would not come to the phone or return my emails/calls.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have! I'm buying from "Moisture Medic" now.

garym159
1 review
1 helpful vote
April 6th, 2017

Was shopping for an air purifier and there was plenty of information to help me choose the right model and I even chatted with a product consultant who helped me as well.

anastassial
1 review
0 helpful votes
January 11th, 2019

I placed order on 12/19/18.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called the customer service rep, she told me they haven't shipped it yet and the reason is unknown. She promised to find out more info and get back to me. 3 days later, nothing. Talk to another guy today, he said he will email my concerns to the person I spoke to cause he can not do anything.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have!

carols603
1 review
0 helpful votes
December 29th, 2018

This company has the worst return policy. They made it seem like I could return my air purifier within a 30 day period and when I went to exchange it for a similar product they said that it had to be of equal or great value than the one I was returning. Very misleading and they obviously don't care about repeat customers. Of course
I will not be one.

sharonz6
22 reviews
68 helpful votes
December 7th, 2016

Perhaps not the cheapest, but these people are great at helping you find what you need and stand by their products. I buy my heaters and air purifiers and such from them as do my friends and family. I had something arrive without legs and even though I took a couple of months to open the package (my fault), I contacted the company and the leveling legs were on my porch the next day. LOVE this company (unlike Appliances Connection my personal nightmare - My point is that a deal is not always a deal - with Allergy Buyers a deal IS a deal!)

Q&A (3)

Answer:

Call your credit card company and ask for a chargeback.

By Damon H.
See more answers (2)
Answer:

The SEBO Essential G series offers two models, the G1 and the G2. The major difference between the two is the width of the power head. The Essential G1 includes a 12-inch power head, while the Essential G2 features an extended, 15-inch power head. The Essential G series offers "Hospital Grade S Class Filtration". This means Sebo's bags have multiple layers of filtration paired with an S Class Micro filter which combine to equal a 99.9% effective rate in absorbing particles down to 0.3 microns.

By Myra T.

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About the business

Shop a curated selection of healthy home products including air purifiers, dehumidifiers, humidifiers, vacuums, and more. Enjoy free shipping over $75, customer reviews, and chat via online or phone with experts for free to help choose the right products.

Business History

Since 1998, Allergy Buyers Club has been reviewing and selling top-rated healthy home products to customers that suffer from allergies, asthma, and more. We are Better Business Bureau accredited and are an authorized online retailer of manufacturers in the air purification space.

Company Representative

tonyr174
Tony R.
Typically does not respond to reviews

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1.6
74 reviews
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