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    Appy Pie

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.8 / 5
Better Business Bureau
3.7 / 5
Corporate Values

Overview

Appy Pie has a consumer rating of 4.9 stars from 1,029 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Appy Pie most frequently mention customer service, support team and special thanks.Appy Pie ranks 1st among Mobile App Development sites.

  • Service
    107
  • Value
    98
  • Shipping
    43
  • Returns
    42
  • Quality
    98

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
1
Negative
0
View ratings trends
10
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What reviewers want you to know

Positive highlights

  • Champions of customer service, speedy and very helpful.
  • I super happy with the support I get from customer support team.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Appy Pie?
Top Positive Review

“Great service from Joel”

Megan C.
12/23/19

I had two issues with our app that needed to be resolved, and Joel was a great help in the process. He was willing to test on his iPhone and then submit our case to the development team to do more testing. He also investigated our options to improve our customer experience and proposed a solution. I appreciate his thoroughness and communication skills. Thank you, Joel!

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Top Critical Review

“If you want a quality app, do not use this service.”

stephan P.
12/23/17

I reviewed Appy Pie (at their request) after purchasing a reseller account. At that point the customer service was great and the actual product seemed to be exactly what I was after. When I began using the platform, I learned very quickly that what they claim to offer is not what you get. The features/plugins break regularly and many of them do not actually work. The app template designs are fixed and far from graceful from a design and functionality perspective. When I called in for support for these issues, I was met with a completely different customer service experience. The reps were not helpful, they were argumentative and when I attempted to cancel the service asked for a refund for the $1200 I had paid, they refused. I then spent more than two months trying to get help building the three apps that I had bought the service for, with no success. Meanwhile the clients that I was building the apps for were bangin on my door as the project was well over deadline. To make an incredibly long story short, I threw in the towel and played cleanup to salvage the client relationship. Out $1200 and months of my time, I felt I should update my this review site with my experience.

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Reviews (1,029)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97) support team (73) customer support (40) app builder (35) tech support (21)
meganc179
1 review
0 helpful votes
December 23rd, 2019

I had two issues with our app that needed to be resolved, and Joel was a great help in the process. He was willing to test on his iPhone and then submit our case to the development team to do more testing. He also investigated our options to improve our customer experience and proposed a solution. I appreciate his thoroughness and communication skills. Thank you, Joel!

vipd
1 review
0 helpful votes
April 27th, 2020

I want to thank Javed for his patience and understanding so that I could get exactly what I need for my business. I actually was going to quit and request a refund but he walked me through step by step and together we got it done! He was kind and informative and i'm thankful for him

chakarvatig
1 review
0 helpful votes
June 27th, 2020

I love this website. I love using it for my app designing. They really provide best of services.
Best.

czaynk
4 reviews
0 helpful votes
March 8th, 2021

I love the way they interact with their users and they have fast customer service that I really like. I hope they still improve their work.

shaneh606
1 review
0 helpful votes
June 22nd, 2021

Excellent service great products. Thank you for your help getting my app live. Would recommend this company

Products used:
app

Service
Value
Shipping
Returns
Quality
rosef38
1 review
0 helpful votes
September 24th, 2021

Excellent deals with great customer service, received unbelievably quick and came as advertised.The team did an excellent job and communicated well to get the job done.

patrickb674
1 review
0 helpful votes
August 11th, 2020

The service I got was amazing. Joel Perez really helped and was very patient. The team really walked me through all the steps.

carmelitec
1 review
0 helpful votes
November 19th, 2019

I purchased the plantium feature for my app do to my lack of acknowledgement I became so frustrated I called in to cancel. But they transferred me over to Joel Perez he was so kind helpful and patience there is no way I would of been able to do it without him. His customer service was phenomenal never in my life I had someone to take the time out with me over the phone for service he was so professional and helpful.

angiec104
1 review
0 helpful votes
August 31st, 2019

Excellent Customer Service today. Joel! Great job. Working with Joel this morning was the best experience I have had with AppyPie to date. He worked with me until my technical issue was resolved and didn't just cut, paste, and send me several links for me to figure out on my own. I got my issues resolved in a timely fashion. Great job Joel.

mubashirt
1 review
0 helpful votes
May 15th, 2018

Well i'm so freaking happy that appy pie team gave me peace of mind, as i have basic skills and these experts help me to fulfil my big dream! And the coolest part is i gave them my apple id without any hesitation as i trust them! So you can definitely proceed with appy pie!
As testing purpose i have subscribed one month plan, now i am going to upgrade lifetime plan! Well deserved!

Thanks a lot team god bless you all! :)

chetans22
1 review
0 helpful votes
August 31st, 2019
Verified site experience
solik1
1 review
0 helpful votes
May 14th, 2017

I have in mobile business for quite some years, I have worked with many platforms.
Appy Pie is for the most easy and professional place on the web to create mobile Apps.
Games app, websites apps, even dating apps.

There support is Super fast, 24 hours chat. They even gave me discount code just before I purchase subscription.

Like to thanks to Nick and Sam for the amazing support. Thank you :)

Tip for consumers:
Build app for free then upgrade. use the chat support it really help.

Service
Value
Returns
Quality
lakendrah1
1 review
0 helpful votes
August 31st, 2019
Verified site experience

I'm not tech savy and wanted to created a simple yet function app for our ministry members. I found exactly what I needed.

Reason I chose this business:

I enjoyed my trial experience.

jakeg31
1 review
1 helpful vote
March 9th, 2018

I am really happy with the application so far. The whole app world is totally virgin territory and through some struggles and their customer support, we are making progress to building a truly great application.

Don't expect it to be smooth or easy as its a lot to learn but if you have some patience, tenacity and with their customer support you will make a beautiful app.

bhagwak
1 review
0 helpful votes
June 27th, 2020

I like it for its automotive system. Good experience with them. But Some time they make problems with customers.

amyr316
1 review
0 helpful votes
September 5th, 2019
Verified site experience

Good Platform for Startups to design and implement their Business Ideas. Flexible pricing and amazing customer support.

Reason I chose this business:

Customer Support and easy to use interface for building the mobile App

awilkinsg
1 review
0 helpful votes
September 12th, 2019
Verified site experience

The support I have received so far is amazing. I have been working with Harry and James. They are super responsive, knowledgeable and a pleasure to work with. This is not the first app builder I have tried... but James and Harry have made all the difference... so I have chosen Appy Pie.

Reason I chose this business:

James & Harry's customer support. They are knowledgeable and responsive. They have worked with me via phone, email and chat. This is customer service that I have not experienced from any other App builder. They have made all the difference.

carold221
1 review
2 helpful votes
June 6th, 2018

Great Job. Kevin was very patience and help walk me through all the questions and concerns I had to fixing my app

melissal138
1 review
0 helpful votes
January 4th, 2018

Prompt customer service! Very helpful when we get stuck with questions! We also love the apps! Appy Pie uses a Seamless process!

brucew534
1 review
2 helpful votes
July 24th, 2021

I enjoyed Appy Pie's product and service UNTIL I tried to cancel renewal. $1200 was a lot to pay given how few downloaded my app. I e-mailed them requesting cancellation (see attached screenshot). Eight days later they billed me $1200, then refused to refund it. Beware!

Products used:
App development software

Service
Value
Returns
Quality
mredom
1 review
0 helpful votes
January 12th, 2018

I'm comparing some mobile apps builder online and looking the best fit for my needs. Appypie is the winner, first time using their services by subscription/paid services as reseller i'm facing payment problem, but with very fast response and professional team (Nit), everything solved and i'm very happy with this. Thank you Appypie Team.

Service
Value
Returns
Quality
timmys13
1 review
0 helpful votes
January 13th, 2018

Easy to use. My app was launched through Appy Pie and it worked great. Thank you. Support team is very helpful.

peachien
1 review
0 helpful votes
September 9th, 2017

I would like to recommend Appy Pie as an app platform. I have used the service for several days and have zero complaints. They offer unique features and functions but more importantly their tech support team ROCKS. They are always available and provide support to help my launch apps in Google and Apple stores. For all service and marketing companies or individuals who want to launch their own apps, Appy Pie is the best!

ajayv14
1 review
0 helpful votes
June 27th, 2020

It is nice web and they have nice services. I am completely satisfied.
One of best app designing webs.

justinb370
1 review
0 helpful votes
September 2nd, 2019
Verified site experience

This app has been very helpful in completing my app. Thanks for the help

Q&A (17)

Answer:

Plz speak to one of our chat agents and they will assist you.

By Abs K.,
See more answers (2)
Answer:

Yes you most certainly can start with free and when you are happy with the results than switch to paid.

By Abs K.,
See more answers (2)
Answer:

Yes you can certainly edit the content of your app, even after your app is published.

By Abs K.,
See more answers (2)
Answer:

I dont understand your question, could you please provide more details.

By Abs K.,
Answer:

At the moment we dont have this feature but we do plan to add this in months to come.

By Abs K.,
Answer:

Yes you can surely do that using IAP via loging page for IAP page.

By Abs K.,
Answer:

Please refer to https://www.appypie.com/faqs/how-can-i-earn-from-my-app-created-using-appy-pie

By Abs K.,
Answer:

That is default message that Android OS shows, when you install the app outside Google Play.

By Abs K.,
Answer:

It takes about 24 hours for the app to Go live on Google play and about 4-5 days in iTunes App Store,

By Abs K.,
Answer:

No unfortunately this feature isn't available at this point.

By Abs K.,

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About the business

App Builder Appy Pie has been rated as the Best Mobile App Maker online. Now Learn how to create an app for free in 3 steps with Appy Pie? ۪s DIY App Maker, Once created you can then Publish your mobile app quickly & easily to Google Play & App Store wit...

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Abs K.
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4.9
991 reviews
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