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    AZAZIE

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
2 / 5
Corporate Values

Overview

AZAZIE has a consumer rating of 3.63 stars from 31 reviews indicating that most customers are generally satisfied with their purchases. AZAZIE ranks 86th among Wedding Dresses sites.

  • Service
    13
  • Value
    12
  • Shipping
    12
  • Returns
    12
  • Quality
    13

This company responds to reviews on average within 21 hours

Positive reviews (last 12 months): 66.7%
Positive
10
Neutral
0
Negative
5
View ratings trends
1
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What reviewers want you to know

Positive highlights

Critical highlights

  • This is a horrible way to do business and horrendous customer service.
How would you rate AZAZIE?
Top Positive Review

“Very Satisfied Customer!”

Elle R.
6/9/21

I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost! Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!

See positive reviews
Top Critical Review

“Poor fit of custom dress”

Laura L.
7/8/21

Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.

See critical reviews

Reviews (31)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (4)
eller26
1 review
1 helpful vote
June 9th, 2021

I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost!

Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!

allisonh202
2 reviews
2 helpful votes
August 10th, 2021
Verified purchase

Azazie did a wonderful job on my bridesmaid dresses. We received them in about 4 weeks and were impressed by the quality. I ordered a dress from Bjs Bridal and received the wrong color and counterfeit fabric. When I reached out to Bjs Bridal for a return they did not reply to any of my requests. Avoid them at all costs.
Thank goodness for Azazie! They saved the day.

Service
Value
Shipping
Returns
Quality
jeffc546
Jeff C. – AZAZIE Rep

Hello Allison, we are sorry to hear about your experience before Azazie but thank you for the wonderful review. We are so happy we could be part of your event and again thank you for the kind words. Have a wonderful day!

laural1377
1 review
0 helpful votes
July 8th, 2021
Verified purchase

Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.

Tip for consumers:
Custom fit is poor. Do not order custom fit as you cannot return and they will not alter it,

Products used:
bridesmaid dress

Service
Value
Shipping
Returns
Quality
jeffc546
Jeff C. – AZAZIE Rep

Hello Laura,
I see you reached out to our support team today. Additional information will be requested on how we can confirm your measurements to confirm they match what was ordered. If the dress was made incorrectly we would refund you in full or begin a remake for you if you wanted. The CS team will be sending you details on how to confirm your measurements shortly. Thank you Azazie Support Team.

essiep15
1 review
1 helpful vote
November 14th, 2021

The selection is wonderful and the prices fit any budget! Thank you! Really great. Already suggested them for two weddings next year after using them this past summer

Service
Value
Shipping
Returns
Quality
jenw162
1 review
0 helpful votes
January 5th, 2022
Verified purchase

Would definitely caution future brides against using this site. I'm in between sizes and ordered a couple dresses to try on (2 sizes in 2 cuts). After placing my order, I was notified of a restocking fee if you returned 3 or more dresses. I contacted Azazie multiple times to try and change the order but never received a response. All four dresses were made of terrible quality; I kept the one that fit best but will still need significant alterations. After returning the other dresses, I was charged $130 for a dress that was $79.99. Customer service told me it was due to shipping and restocking. No one has responded regarding why my initial two attempts to alter the order went unanswered.

Definitely do not recommend this site. Poor customer service, hidden fees, and terrible quality of dresses!

jeffc546
Jeff C. – AZAZIE Rep

Hello Jen,
We’re terribly sorry for any confusion regarding our return policy. As clearly stated in our policy, which all customers are required to confirm they have read and agree to before they can check out, we charge a 10% restocking fee for returns of 3 or more dresses (this will be reduced to 2 or more dresses in the near future). This is so we can do our part to combat unnecessary waste as we are a made to order company. We do our very best to ensure have all the info they need before they check out. Our return policy is available on every page of the website, we include a link to the policy in multiple emails we send out, and the policy is linked at checkout for customers who have not had a chance to read the policy.

After a thorough check of our system, I can confirm that excluding a recent exchange regarding your refund amount, we have no record of any previous communications or requests with you through the name, email, or phone number on file for you. When we asked for any additional information that may have been used to contact us, we received no response. Instead, we received this review.

In the email I did find, you never shared that you encountered any kind of quality issue with your dresses. When you reached out, your only questions were in regards to your refund. We take quality issues very seriously so if you had let us know you were experiencing any kind of quality issue, we would have done our best to make it right.

czaynk
4 reviews
0 helpful votes
March 8th, 2021

I hope they fix their service and have more dress that they can offer for their customers. Thank you.

jeffc546
Jeff C. – AZAZIE Rep

Hello Czayn,
We are in our busy season so our Try-at Home selection is a bit low. But we have been meeting with our production team to improve our stock and reviewing Out of Stock requests to backfill accordingly. Those that signed up to be notified will be when the selected dress is back in stock. Thank you for your feedback.

carleys8
1 review
1 helpful vote
March 18th, 2020

I ordered a dress in January for an April wedding. With everything going on with the world (COVID-19) I got the best customer service from Emily. I have been beyond impressed, and she eased some stress I had, and as she couldn't fully help me (it was beyond her control) she helped me in the only way she could. All other bridesmaids have their dresses and look amazing and the quality is amazing! I would 100% order from them again.

jeffc546
Jeff C. – AZAZIE Rep

Thank you so much Carley. Not only for your understanding as we deal with this unprecedented virus and it's impact but taking the time to write this wonderful review. We truly appreciate customers such as yourself!

emmag315
1 review
0 helpful votes
June 4th, 2021

My bridesmaids all live in different states and we used azazie for dresses! It was super easy for everyone.

Products used:
Bridesmaid dresses and accessories.

Service
Value
Shipping
Returns
Quality
nanettep12
1 review
1 helpful vote
June 8th, 2020

I ordered 2 dresses, checked the status a few weeks later only be told the order was canceled due to non payment. I paid at the time of the order via credit card and never even received an email that the order was canceled. This card is not anywhere near the limit, so there should not have been any issues.
I was going to re-order them and give this company a second chance, but the price went up $50 per dress and Azazie won't honor the original sale price. This is a horrible way to do business and horrendous customer service. Take your business elsewhere.

jeffc546
Jeff C. – AZAZIE Rep

Hello Nanette, I'm so sorry about that. Our payment system will cancel a pending order if payment is not received after a week of adding items to your cart. Notices are sent to the email address on the account. I do see you reached out to customer service and that is the best route as they can provide you with more details and options for last minute needs. I do apologize and we will continue to work with our web team to ensure it is more clear for users they need to complete their order. Thank you for your feedback.

lorens84
2 reviews
0 helpful votes
January 24th, 2021

Poor customer support. I expected better service. I won't contact the Azazie again(( Improve your service please.

jeffc546
Jeff C. – AZAZIE Rep

Hello Loren, I'm so sorry you feel that way. I sent a private message hoping you could please provide some details as to the issue you experienced. With those details I could look into the issue further. Regards, Azazie Management.

vandyi
1 review
0 helpful votes
February 3rd, 2021

Azazie processed the wrong refund amount, thus, shorting me money. "Customer service" refused to acknowledge the wrong refund amount. I will never shop with Azazie again. Do not support this company that is willing to swindle their customers.

Service
Value
Shipping
Returns
Quality
jeffc546
Jeff C. – AZAZIE Rep

Hello Vandy, I am sorry for the confusion. As the support team tried to explain, shipping costs are not refunded. You were refunded the correct amount, your item cost plus tax. Our return policy clearly state shipping is not refunded if an item is returned https://support.azazie.com/hc/en-us/articles/115005951206-What-is-your-return-policy-

kimberlye625
3 reviews
0 helpful votes
September 25th, 2021

Check out Azazie for your dress! They are affordable, hang hundreds of styles and colors so everyone got to choose what they were comfortable in.

andreak502
1 review
0 helpful votes
March 18th, 2022

I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.

Service
Value
Shipping
Returns
Quality
jeffc546
Jeff C. – AZAZIE Rep

Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.

jackb1095
2 reviews
1 helpful vote
March 15th, 2021

My sister ordered her dress here and I saw how quality and beautiful the dress is. I am actually looking at their website now and wanted to surprise my fiance.

Quality
linyaf
1 review
0 helpful votes
May 17th, 2021

Their bridesmaid dresses are at affordable prices. Azazie was definitely the most convenient way to go!

Service
Value
Shipping
Returns
Quality
eulaf3
1 review
0 helpful votes
December 22nd, 2021
Verified purchase

Two scenarios bring me to this review. One, I was a bridesmaids and wore a dress from here. Two, I was a bride to be who ordered swatches from here. Scenario 1: many bridesmaids in the party had problems with the top half of the dresses ordered from here. Their sizes are so disproportionate, not accounting for boobs, rib cages, and shoulders.

Scenario 2: I wanted to give Azazie the benefit of the doubt. People seem to have good experiences here maybe it's cuz they don't really do well with certain dresses? Well I ordered 10 swatches from here which was mailed to an old address I had on file. That apartment complex sent it back and I was told they won't be able to find it again when I asked if I could get it sent to my updated address. I was only given a 10% discount for next purchase, truly just incredibly sad. I paid 22$ for swatches because I was indecisive of what color I wanted. And the package can't be traced back? I've received replacements for far more. Well that's 8 bridesmaids who would have gotten their dresses here, for a stupid situation that shouldn't be a thing. This experience showed me how I don't want to shop here at all. And should have just stuck with avoiding it rather than waste 22 dollars on swatches they couldn't remail RIDICULOUS

Service
Value
Shipping
Returns
Quality
jeffc546
Jeff C. – AZAZIE Rep

Hello Eula, we are sorry you used the wrong address and the Swatches were delivered to that address. The agent, who is new, was simply following procedure and since everything was done correctly, except for you using the incorrect address, they thought they were doing what they should. However, I see the management team has reached out to you to discuss options and possibly remedy the situation. We have not seen a reply but if you work with the manager I'm sure she can help improve upon the experience. Thank you, Azazie Management.

melissar461
2 reviews
3 helpful votes
March 6th, 2020

My niece who is getting married recommended Azazie since her bridesmaids needed afford dresses. I had my daughter measured for an Azazie dress by a professional seamstress. Based on my daughter's measurements she would need a custom dress which requires contacting Azazie. I have tried for several days at different times throughtout the day to reach Azazie. I also left several messages requesting call back as their system prompted me to do. I still haven't heard from Azazie so I'll be getting a bridesmaids dress elsewhere. Also reading other reviews since my experience; I've discovered others have problems with their Customer Service. Definitely not using them!

jeffc546
Jeff C. – AZAZIE Rep

Thank you for reaching out. I am so sorry we had not reached your order at the time of your review. We have been inundated with contacts as the pandemic known as the coronavirus impacted production times across the bridal industry. That and then if someone is sick they are not to come to work put us in a tough situation, so sorry about this delay in responding. If you have a ticket number I can look into the order for you. I can assure you our Customer Service team regularly receives stellar remarks but this has been a trying time for everyone and compassion and understanding is appreciated in these unprecedented time. Best wishes to you and yours.

qianyeh
1 review
0 helpful votes
June 18th, 2021

The service is excellent. You can ask clothes with your measurement specifications. There are many options and accessories, The dress looks like the picture and the quality was good.

Service
Value
Shipping
Returns
Quality
shirleyy51
1 review
1 helpful vote
February 17th, 2020

Absolutely beautiful and perfect for the occasion in which it is needed. Extremely versatile and would recommend to anyone!
The link I bought: https://www.azazie.com/products/venice-convertible-burgundy-maxi-dress/100095

zeial
1 review
3 helpful votes
December 7th, 2019

I told about you guys to a friend of mine who was desperate for a brides maids dress code and you totally saved the day!

michelled371
1 review
3 helpful votes
June 22nd, 2019

First of all my dress got here about 2 weeks in advance than scheduled! I was so impressed the way it came packaged and the material used for the dress was beautiful. I received SO many compliments on my wedding day about the dress i was so pleased with this website. Thank you Azazie for making my wedding dress drems come true. Here are some photos of my special day in the Anissa BG sizw WD6. Hope this helps!

cindys613
1 review
1 helpful vote
February 18th, 2020

Cheap fabric, size runs at least 2 sizes too small. You cannot cancel your order after seeing the samples as they take longer than than the 72 hours required to cancel.

jeffc546
Jeff C. – AZAZIE Rep

Hello Cindy, I'm sorry you feel the fabric was not up to your standards. Our design team takes pride in sourcing high quality fabrics and creates amazing designs as commented by many other users. With regards to our cancellation policy. It is 72 hours as we are a made to order company. Once we begin the production of your dress we can't stop production but we do have a generous return policy to allow returns of standard dresses within 15 days of receipt. We do recommend ordering samples before ordering a dress to ensure the style and size needed. I will pass your feedback along to our production team to see if we can extend our window though. I thank you for the feedback and hope you have a wonderful day.

jennas93
3 reviews
3 helpful votes
April 8th, 2019

I've been a bridesmaid 9 times so I've had to buy thousands of dollars worth of dresses over the years. This was the first time that I actually really liked the dress and was happy with the price. $60 for a bridesmaid dress is such a relief as I've often had to pay 3x that amount. Definitely recommend to all the brides out there who don't want their friends to resent them! Being a bridesmaid shouldn't cost an arm and leg ;)

avar22
3 reviews
6 helpful votes
April 11th, 2019

After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.

Pro tip: They have a whole section of dresses that have pockets!

anitab412
1 review
0 helpful votes
October 4th, 2021

I ordered a size A0 from Azazie and it was too big for me (this is their smallest size). So I ordered a
Custom size dress from them instead and after a month, they sent me a dress that was 4 sizes bigger than me! The waist alone was 9 cm too big! They basically gave me no option other than sending me a dress in the correct size that would take another month to get to me (which they knew my event date would have passed by then). They refused to make my correct size dress faster for me and did not take any responsibility for their mistake! I was so stressed and furious and had to go to tailor shop 6 times to get it fixed. When I returned the A0 dress they also deducted 10% restocking fee from me! Bottom line: they don't care about customers at all and don't have any empathy with you or care about you, they just want to get your money! I would definitely stay away from them!

Tip for consumers:
Stay away from them unless you have more than 3 months to your event and you know your size and order a size smaller than what says on their website cause their sizes are not accurate). For returning they take a 10% fee from you so be aware of that!

Products used:
Bridesmaid dress

Service
Value
Shipping
Returns
Quality
jeffc546
Jeff C. – AZAZIE Rep

Hello Anita, I am very sorry to hear this about your experience with us. I am having one of our Support Managers reach out to you regarding your situation. We will do our best to resolve this situation. As you are in Canada some of our options are limited but we've been discussing possible solutions and will provide you some options. Though it was not the feedback we like to hear thank you for providing it as it will provide us the opportunity to improve. Thank you, Azazie management.

Q&A (3)

Answer:

Thank you for reaching out. I am so sorry it has taken time to reply but it was more difficult than it should have to reestablish our business account here. We have been experiencing delays on orders placed before January 27th and have been reaching out to those impacted with updated delivery windows. If shopping today our delivery windows are accurate but we are unable to expedite or rush any orders. We appreciate everyone's understanding during this unprecedented time.

By Jeff C., Director of Customer Service
Answer:

Our dresses and accessories are made in China, with new and increasing production facilities in Cambodia and Vietnam. Many of the independent tailors we work with are family-owned businesses and come with decades of combined experience in the garment industry. Each tailor must also meet a set of quality craftsmanship standards and we work hard to ensure that our workshops are ethically responsible to become part of the Azazie family.

By Jeff C., Director of Customer Service
Answer:

Unfortunately we are unable to make changes to the designs of our dresses including colors. We also don't offer rush production at this time.

By Jeff C., Director of Customer Service

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jeffc546
Jeff C.
Director of Customer Service
Typically responds within 21 hours

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