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    Bailey Street Home

2021 CUSTOMER CHOICE AWARD

Bailey Street Home

3,171 reviews

Ratings On Other Platforms

Trustpilot
3.3 / 5
Corporate Values

Overview

Bailey Street Home has a consumer rating of 4.82 stars from 3,171 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Bailey Street Home most frequently mention great prices, customer service and free shipping.Bailey Street Home ranks 7th among Home Decor sites.

  • Value
    52
  • Shipping
    50
  • Quality
    50

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 97.3%
Positive
1,521
Neutral
28
Negative
15
View ratings trends
10
See all photos

What reviewers want you to know

Positive highlights

  • Thank you for making this shopping experience so enjoyable.
  • Free shipping, discount and return policy all contributed to purchase decision.
  • 2021 Customer Choice Winner

Critical highlights

  • That code didn't work and when I called customer service, I was told that was the lowest price.
How would you rate Bailey Street Home?
Top Positive Review

“A pleasant surprise as I stumbled upon your site”

Stefan M.
5/20/20

A pleasant surprise as I stumbled upon your site. A vast array of quality items. As a Canadian, it was very refreshing to find that you recognize that there is a market of 36 million + and that we continue to have prohibitive hurdles purchasing online Houzz, Hayneedle, West Elm & others tell us what we can buy only a very limited selection from each category as they do not ship to Canada. Seriously it's 2020. They are fools to disregard the millions of consumers.

See positive reviews
Top Critical Review

“Bailey Street Home appears to be a scam.”

Betsy V.
6/14/21

They've had my money for more than a week and cannot yet tell me when the product might be delivered. I sincerely regret having made this purchase. From what I've been reading, this appears to be standard, including lack of access to real people for customer service. Had I just gone to Home Depot or such, my light would have been installed a week ago. BTW, I would have given NO STARS if the site would have allowed it.

See critical reviews

Reviews (3,171)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (27) customer service (59) return policy (14) bailey street (34)
stefanm93
1 review
13 helpful votes
May 20th, 2020
Verified site experience

A pleasant surprise as I stumbled upon your site. A vast array of quality items. As a Canadian, it was very refreshing to find that you recognize that there is a market of 36 million + and that we continue to have prohibitive hurdles purchasing online

Houzz, Hayneedle, West Elm & others tell us what we can buy only a very limited selection from each category as they do not ship to Canada. Seriously it's 2020. They are fools to disregard the millions of consumers.

contentd1
Content D. – Bailey Street Home Rep

Hello Stefan,

Thank you for taking the time to write this review. We are so happy that you appreciate our efforts to serve our valued Canadian customers, and that you enjoyed the selection we have to offer. We hope you continue to enjoy shopping at Bailey Street Home in the future and consider signing up for our free membership program for additional future savings at https://www.baileystreethome.com/secure/signup.aspx. Thanks again!

hattiem20
2 reviews
12 helpful votes
June 22nd, 2020
Verified site experience

The 25% bonus discount and your delivery commitment were really a sweet and pleasant surprise and were the deciding factors, along with the free shipping, in my decision to place my order with Bailey Street Home, after having searched the web for several hours for this specific chandelier. All the other company's prices were $259.00-$400.00 more than yours, even with the free shipping and discounts. I'm excited and eagerly await the delivery of my chandelier.
Thank you,
A New Customer

ch487
1 review
0 helpful votes
June 13th, 2021

Purchased a big, blue amphora-style vase. Looked great online, did not translate as well in my home:(
FedEx and UPS and USPS were charging as much as my item cost (!) for the return postage.
I thought I was sunk, would have to gift it, or sell it on Offer Up!
You may have to wait for it, and feel like you're stuck with the product you don't want
FOR A SPLIT SECOND, but lo! And behold! The service team does swoop down and
SAVE YOU! Thank goodness for prepaid return label (brushing the sweat from my brow!).
Thank you, Bailey Street Home :)

Tip for consumers:
Patience comes to those who wait!

Products used:
none at the time of this post, had nothing to do with the quality, just that the product did not work well in my home

Service
Value
Shipping
Returns
heidik157
1 review
0 helpful votes
May 17th, 2021
Verified site experience

Had to call the number back because it got disconnected after being on hold. But once I was able to speak with Sabine Kennedy, she was great! Very helpful and she even helped me save a little more which is much appreciated.

darbyg12
1 review
0 helpful votes
January 16th, 2022
Verified site experience

Baileystreethome.com is my kind of store! It has an awesome selection of beautiful products and the lowest prices I've found online. The website is easy to navigate and descriptions are helpful. I just purchased two fans that I've been watching on 3 other sites and Bailey Street Home had them at 50% less with a 10% member discount. The way they do business is a win win for the customer and the company.

rutho186
2 reviews
0 helpful votes
December 6th, 2020
Verified site experience

Purchasing this faucet light as a gift for friends who are gutting & re-modeling of their home. The site is very easy to maneuver yet I had unexpected difficulty with a coupon. Called in and within moments the coupon was entered on their end and the order was placed. Very impressed with the help received. Definitely will recommend the products & people that make this company click! Thank you Bailey Street Home!

jeanb566
1 review
0 helpful votes
October 22nd, 2020
Verified site experience

Wow, very easy and professional. I feel like you appreciate me as a customer and I appreciate the discount! I also love no tax or shipping. I truly feel like, as a customer, I am valued. Thank you for making this shopping experience so enjoyable. I'll be sure to check back in the future when I need another beautiful item for my home. Thank you for this wonderful service- I feel like you put the customer first-like the old days! Loved it!

elizabethw1051
1 review
0 helpful votes
November 17th, 2021
Verified site experience
• Updated review

I bought 9 Wall Mount Elk Jefferson in 3 different sizes, in addition to 1 huge hanging one for our front porch! They are beautiful & top quality & I'm really picky! This is the best lighting website EVER! Enjoy!

Just placed order!
March 1st, 2021
Verified site experience
• Previous review

Just placed order! I'm excited, but will write review once I receive order!

jahmal
1 review
0 helpful votes
February 1st, 2021
Verified site experience

Advertising 25% off with e-mail sign up and then it being same as prices advertised isn't really necessary. Hopefully I like the items though :)

seanc459
1 review
0 helpful votes
December 2nd, 2020
Verified site experience

Greetings: Happy to purchase these two (2) lamps. Please let me know when they ship, with the tracking number. Look forward to a speedy and safe delivery. Thank You Kindly, Sean.

donnak357
1 review
0 helpful votes
March 25th, 2020
Verified site experience

So far so good. I'll wait until my lamp arrives safe and sound before I get overly excited about this rating. Thanks

joshuar200
Joshua R. – Bailey Street Home Rep

Hi Donna,

We are happy to hear that you have enjoyed your experience with us thus far and hope to have your lamp shipped to you soon. It is exactly feedback like yours that we love to see, we appreciate the time you took to post this review. Thank you for spreading the message about Bailey Street Home.

Thanks,
Joshua R.

javiere27
1 review
0 helpful votes
March 10th, 2021
Verified site experience

Found exactly what I was looking for at a great price! Add to that free shipping and an extra 10% off. Wow!

clarem131
2 reviews
0 helpful votes
October 22nd, 2021
Verified site experience

Customer service lady was extremely helpful. Thank you so much to her. I think these will be beautiful at my new home.

elizabethw1672
1 review
0 helpful votes
February 23rd, 2022
Verified site experience

Price is better than anywhere else online for this fixture; checkout was simple and quick, promo codes readily available as well. YAY!

sharond1435
1 review
0 helpful votes
February 28th, 2022
Verified site experience

I started my search on a different site and wound up here. All the better for me. Transaction was easy and efficient.

kathryne93
1 review
0 helpful votes
December 17th, 2020
Verified site experience

Ordering process quick and easy. So glad to find this site. You have just what I have been searching for. This is MY Christmas present from my husband! I am really excited about this Tiffany style lamp because it has the Pull Cord to turn it on and off. My only concern is with safety in shipping. Looking forward to sharing this site with friends!

juditha153
1 review
6 helpful votes
June 7th, 2020
Verified site experience

Easy, understandable instructions. Would have liked a little more description of product. E.g. Does it have plate grooves on shelves.

contentd1
Content D. – Bailey Street Home Rep

Hello Judith,

Thank you for giving us this review. We are happy you found our website and ordering process to be easy and user-friendly. I have shared your feedback on our product descriptions with our Development team to review which will help us continue to improve our service to all of our customers. We hope you continue to enjoy shopping at Bailey Street Home in the future and consider signing up for our free membership program for additional future savings at https://www.baileystreethome.com/secure/signup.aspx. Thanks again!

lisar1209
1 review
0 helpful votes
November 2nd, 2020

I bought two for my bathroom, they are fabulous. VERY well made and beautiful. True to photos. I often get disappointed by internet shopping, these are truly wonderful.

angelac784
1 review
0 helpful votes
October 25th, 2020
Verified site experience

So far shopping with Bailey Street has been easy and straight forward. I hope all goes well with my order.

amys2060
1 review
0 helpful votes
September 19th, 2021
Verified site experience

Excellent prices! I look forward to doing more business in the future with you. Thank you so much, Mrs. Lopez

marcil22
1 review
0 helpful votes
February 9th, 2021
Verified site experience

So far so good with ordering. I also like the free return policy but hope to not use it.

valeriem157
2 reviews
2 helpful votes
March 17th, 2021
Verified site experience

Great selections and the lowest prices online. Much cheaper than Amazon or other discount places. Free shipping is great

zharylm
1 review
0 helpful votes
July 29th, 2021
Verified site experience

So happy to have found this site! I've had 2 sets of Vanity Lights in my Wayfair cart for a little while, hoping for the prices to go down a bit. Was able to find the same exact lights here with much better pricing! I saved a little over $100 purchasing through Bailey street home.

thomasw1276
1 review
12 helpful votes
September 7th, 2020
Verified site experience

My purchase process was simple and easy. What's best is finding an online shopping site that has glamorous furniture without the high price. To top it off there was a local discount for holiday shoppers.

patriciad1546
1 review
0 helpful votes
September 10th, 2021
Verified site experience

Items listed at a very good price
Site easy to use. Liked the return policy if items don't work

Q&A (4)

Answer:

Hello Yara! Yes that item is made of real natural wood.

By Levi L.,
Answer:

They're legit but barely. The table I got didn't fully match the photo on the website and customer service is nearly impossible to get ahold of via email, phone, or chat. Stay away.

By Emily M.

Can’t see your question? Ask to get answers from the Bailey Street Home staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

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About the business

Our passion is to introduce you to today and tomorrow’s styles and trends in decorative home furnishings at amazing prices, every single day! Importantly, we are a product company first. Our design team travels the world, studies fashion, style and trends, then develops quality hand-crafted home furnishings with one purpose in mind – making affordable what you thought was impossible. Combining our design and product development passion with our innovative industry sourcing is just one element of how we can provide affordable luxury home decor that you will not find less expensive anywhere else.

How do we unlock the value for you? We combine our passion for style and trend home furnishing with our 15+ years of experience in the e-commerce business. We have purposefully brought the two together to eliminate unnecessary cost and unlock value for today’s homeowner working on a remodel or renovation project, or today’s home buyer who want to complete the dream of converting the house they just purchased into the home they always dreamed of living in.

Come on into our design-oriented shopping experience. You will find almost every style and trend …dream, be inspired and realize the savings you deserve to spend in other areas of your life that are important to you. We have one goal: we want you to come shop with us time after time and know you are getting the best selection of home decor products at the best possible prices, and we will back it up with unmatched customer service and satisfaction.

Business History

Bailey Street Home is a part of a family of e-commerce websites we, Belami Ecommerce, operate. We've been in business since 2003 with our flagship company, 1STOPLighting. Through all that time we have earned the trust of our customers to consistently meet their home goods needs. From basic questions to complex inquiries, our support team is here to help!

Company Representative

levil33
Levi L.
Typically responds within 3 days

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4.8
3,157 reviews
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