• Bookmark

    BikesDirect

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.5 / 5
Better Business Bureau
4.3 / 5
Corporate Values

Overview

BikesDirect has a consumer rating of 4.3 stars from 539 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with BikesDirect most frequently mention customer service, perfect condition and next day.BikesDirect ranks 3rd among Bicycle sites.

  • Service
    79
  • Value
    83
  • Shipping
    82
  • Returns
    41
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 65.6%
Positive
21
Neutral
1
Negative
10
View ratings trends
74
See all photos

What reviewers want you to know

Positive highlights

  • Excellent beach/snow and just all around off road bike.
  • They stand behind their products and great customer support.
  • 2021 Customer Choice Winner

Critical highlights

  • We'd have to pay for diagnostics at the bike shop for this even though we could install the replacement.
  • And no kickstand, Bikesdirect customer service sucks!
How would you rate BikesDirect?
Top Positive Review

“Killer Bike and Excellent Service”

Garnet L.
1/16/20

I preordered the Gravity Bullseye Monster 2020 and it arrived early with excellent packaging. I made an oafish mistake during assembly and Larry in customer service responded to my panicked email in under 2 hours. The bike is fantastic and has components beyond its price. I've owned and ridden three fat tire bikes now (Giant and Specialized) Cheers to a phenomenal deal, stellar customer service and the best way to spend $ (IMO). Bikes Direct for the win! Thanks again Larry!

See positive reviews
Top Critical Review

“Total cluster F”

Larry j.
6/24/20

Ordered tires and found tires cheaper. Spoke to David at Tires direct he could not any correspondence even though i had their reply stating no problem with price match. I sent David the links to the price match and he said he will just send a return shipping. After 8 days i havent received tires They are to be delivered Thursday 9 days after ordering. I have UPS to return to sender! Terrible customer service.

See critical reviews

Reviews (539)

Rating

Timeframe

Other

Reviews that mention popular keywords

bike shop (92) customer service (111) road bike (45) customer support (14) thanks larry (14)
garnetl
1 review
1 helpful vote
January 16th, 2020

I preordered the Gravity Bullseye Monster 2020 and it arrived early with excellent packaging.

I made an oafish mistake during assembly and Larry in customer service responded to my panicked email in under 2 hours.

The bike is fantastic and has components beyond its price. I've owned and ridden three fat tire bikes now (Giant and Specialized)

Cheers to a phenomenal deal, stellar customer service and the best way to spend $ (IMO).

Bikes Direct for the win! Thanks again Larry!

larryj278
1 review
4 helpful votes
June 24th, 2020

Ordered tires and found tires cheaper. Spoke to David at Tires direct he could not any correspondence even though i had their reply stating no problem with price match. I sent David the links to the price match and he said he will just send a return shipping. After 8 days i havent received tires
They are to be delivered Thursday 9 days after ordering. I have UPS to return to sender! Terrible customer service.

saifa43
1 review
3 helpful votes
July 31st, 2020

Brought a new bike the first ride rear tire went flat in like 5 min I was like dam bad luck next day I removed the tire inspected the tire no holes or punctures or anything just a tear in the tube so I replaced the tube off to ride again same thing within a few min got a flat I took out the tire to my surprise it was in the same spot the other tube got a tear so I inspected everything and found the wheel had ruff edge on the seem contacted bike direct they were of no help they wanted me to pay to ship the wheel to them for inspection so I went to the bike shop they charged me 8 dollars to fix the rim and if you factor in the two tubes I had to use that another 24 dollars and they offered no help I would never buy from them again

daylonm
1 review
16 helpful votes
July 23rd, 2020

My son son had been saving for a bike for almost a year. He found a bike on this site and I ordered it. On the first ride the frame cracked just below the water bottle screw, possible defect. I called ahead to get return approval which was a lengthy email process and sending in photos. The return was approved, I packed the bike and returned it through FedEx, bikesdirect claims they never received it. So my son has been without a bike and the company kept his money! Terrible thieves!

christophers1400
1 review
2 helpful votes
November 5th, 2020

I ordered my in-stock bike and received it less than 4 business days.
Box was not damaged by FedEx. For less than $250.00, I am so happy with this purchase. The welds and paint were great. Components were as described. Pedals are too small for me but easily replaceable.
Simple to put togeter and adjust. If you've never put one together go to youtube watch some videos. So easy to do. The whole process was so much easier than you think.
Bike fits and rides great. Will definitely order one for my wife.

joshe110
1 review
0 helpful votes
April 30th, 2021
Verified purchase

A big shout out to Larry in the service group. My daughter's bike arrived last September but she only rode it a couple times before school went fully remote. When she started riding again yesterday (schools are back, thankfully), a part of the brake became disassembled and some of the adjustment bushings were lost. Larry sent me a new assembly. It's a nice bike and the kiddo can't wait to get back on it this spring.

erikj108
1 review
0 helpful votes
June 9th, 2021
Verified purchase

A business whose support is felt through every step of the way, in every detail; from initial purchase to shipping to any concerns afterwards. In my case, it was some minor cosmetic damage during shipping. But customer rep Larry was there to help! Even though the damage wasn't their fault, Larry put my newbie-biker mind at ease and made everything right. Definitely would not hesitate to recommend Bike Direct to friends.

Service
Value
Shipping
Quality
markh1620
1 review
0 helpful votes
February 4th, 2020

Just wanted to thank the folks at bikes direct and especially Larry for their excellent product and even better customer service. My bikes were delivered on time and in excellent condition, but with 1 slight flaw, front tire inner tube would not inflate. I contacted customer service via email and received a reply from Larry within 15 minutes! He apologized for inconvenience and informed me new tube on the way! Well done, definitely recommend bikes direct for your purchase.

daniels2171
1 review
10 helpful votes
March 29th, 2021

Received a beat up box frame scratched and bent back rim! You can't even call them! Only email, number provided is to process payments only. Had to file a claim with PayPal thanks to there third world service. I highly don't recommend!

Tip for consumers:
I highly don't recommend but it's all up to you.

Products used:
Motobecane fantom DS sport

Service
Value
Shipping
Returns
Quality
geneh137
1 review
5 helpful votes
August 9th, 2020

I always wait to post reviews so I can see how a product goes thru the test of time. Purchased new from BikesDirect December 2019 for a xmas gift. As of August 2020 bike only gets ridden at least 4 times a month or none at all in a month.The bike looks great but has been nothing but trouble. No matter how many times you make adjustments, doesn't shift right or chain falls off and yes regular maintenance performed. I've had and owned a lot of bikes in my life and this is the worst. Would recommend passing on this bike.

martinw299
6 reviews
0 helpful votes
February 18th, 2021

Finally, my brand new and much expected bike has arrived. The process of delivery is so quick and convenient. Received in good condition and very well packaged. At a very reasonable cost, I got this bike. I'm so satisfied with this purchase. All Thanks to BikesDirect.

scotta298
1 review
2 helpful votes
January 1st, 2020

I recently purchased a Boris x5 fat bike. The bike arrived quickly, was packaged very well, assembly was fast and easy. The bike was unboxed, checked over, assembled, tuned and on the trail in just under 3 hours. Email communication was fast and friendly and all my questions were answered. My only complaint is that I waited so long to take advantage of such a great deal. I will be a returning customer for sure!

charlesp1205
1 review
2 helpful votes
July 31st, 2021

Ordered the new eagle boost 4months ago
Bike is paid for already and havent got any positive feedback on my bike. Nothing but negative feedback and more delivery delays than a closed for good business. I would not recommend ordering anything from this. Umm business unless you want to be taken for a ride and not on a bike

Tip for consumers:
Thier shipping dates takes months not weeks if your even lucky to get your order at all

Products used:
New eagle boost

matthewr490
1 review
0 helpful votes
November 13th, 2020

Excellent customer service (thanks Larry!), and an incredible value considering the bike I purchased. It arrived on time, and *almost* perfect. A derailleur hanger was somehow bent (can't even begin to understand how), so I sent pics of the bent part to Bikesdirect.com customer service team. Larry had one in the mail early the next morning, and then contacted me to let me know it had been shipped (I had already been informed by the carrier).

I would give 5-stars, but had an issue with their shipper of choice, FedEx, who bungled the first delivery attempt after I waited around all day for it. FedEx is notorious for this, as well as poor customer service, but after a lot of effort, I spoke to a FedEx agent who was able to help ensure delivery the very next day.

Despite the "FedEx Hijinx", I would still recommend Bikesdirect.com to friends & family. Their customer service is SUPERB, and the communicate without being asked to do so. They seem to really care about the customer's experience, and I find tremendous value in that.

jacekb166
1 review
0 helpful votes
March 7th, 2022
Verified purchase

I have purchased 3 bikes from BikesDirect so far and am a big fan. You can order competition-grade setups at entry-level prices.
Ironically, the bikes are so great that my first two got stolen, they do look great to both the untrained eye and to those who know what each of the components is worth. The components are significantly above what you'd get at regular bike stores. I tend to have the bikes professionally assembled, but it's not really necessary - doing it yourself takes less than half an hour as all the complex parts are already pre-assembled out of the box.
My most recent purchase was a Gravity FSX Monster Eagle - what an amazing bike! Each time I ride it, I get approached by biking enthusiasts who want to know more about the bike.
Great bikes, fantastic experience. Definitely a go-to place for anyone looking for quality bikes at reasonable prices.

Products used:
Bikes

Service
Value
Shipping
Quality
danl739
1 review
0 helpful votes
November 6th, 2021

Hello Larry,

I just wanted to say that I am extremely pleased with the level of outstanding customer service you have provided me!

As you may recall, I had inquired about the possibility of purchasing two new tires for my Gravity Fat Bike. You informed me that Bikesdirect does not routinely keep such large items in stock. However, you had taken the time to check and discovered that your facility did indeed have the two tires that I wanted.

I received the box a few weeks ago, but did not open it until this afternoon. At the bike shop I had gone to in regards to replacing and installing the new tires, they informed me that there were two items of interest inside the box.

I assure you, I sincerely appreciate your extra effort in locating the two replacement tires. I was also pleasantly surprised that you had placed a tool kit and flask inside the box!

I just wanted to say, "thank you for your outstanding customer service!"

Best regards,
Daniel Lee

PS. I have already informed many friends and acquaintances about Bikesdirect products and service

Tip for consumers:
Outstanding customer service.

Products used:
Two replacement tires for a Gravity fat bike.

Service
Value
Shipping
Quality
andyl334
1 review
4 helpful votes
February 9th, 2020

My bike came with a few parts missing.

I emailed their customer service with pictures, and they responded swiftly. Larry, the service representative, created the new shipping label for the missing parts was created within 15 minutes.

Even though accidents happen, I am very happy with how BikesDirect's customer support, and Larry in particular, handled it.

I would definitely do business with BikesDirect again, purely because I have the safe of mind knowing that they put the customer first.

robertm3411
1 review
1 helpful vote
October 2nd, 2020

Its a nice bike, however it says, compare to $1200 trek bikes... So, they sent with resin pedals on a bike for a person 6 Foot tall, *aka* a heavy person, one broke on the 2nd ride, the boy fell off and got hurt a little bit yet not bad, but its just that the pedal snapped in 2 days from only standing on it and riding on the pavement. It says professional bike on the listing or something like that. I do not think any pro rider would be happy with this bike, as it says competition ready in the claim also. The bike itself is nice, but its not a $1200 valu. The $429 dollar bike price is more like compared to a 500 dollar bike in reality. The support is sending us more plastic based pedals and I would have told them to just keep them. I just cant trust more plastic based pedals now after this. I read many nice reviews about the company, I just do not think this set up was really all what they claim. It should say compare to a 750 dollar bike maybe and thats pushing it. He likes the bike, I just don't understand the weak azz pedals they send under a compare to a $1200 bike claim. The shifters are ok, but again, they are really not comparable to a trek or giant at $1200, I am just being honest. The brakes are ok, but the schwinn from walmart had much better brakes for much less money. *we had to return due to the plastic parts inside the tube/fork area. It was a fine bike besides that. I think the bike direct bike is very nice though its just not all the high end components you would think it would be per the claim.

thanhh25
1 review
1 helpful vote
November 25th, 2020

We bought 3 bikes from BD in 2020, 2 EMTB and 1 hardtail. One bike was scraped due to FedEx shipping. A came bolt came loose and was missing from a ride and Larry sourced the part and sending a replacement. The bikes are great with very highend components for much lower than a used much older bikes on Craigslist. Recommended to all my friends and family and will purchase more from BD in the future.

davidl3118
1 review
0 helpful votes
March 17th, 2021

Well I got my bike from Bikes Direct and I am thoroughly impressed with the quality and design of it!
Ordering was easy too!

My rear wheel for the bike arrived damaged so I emailed customer service and got a very quick response from Larry from Bikes Direct and he quickly made it right by helping me and shipped me a new wheel right away and made sure I was happy!

You can have great prices and products but if you have e bad customer service all that means nothing so thank you Larry and Bikes Direct!

Great experience all around!

Value
Shipping
Returns
Quality
stephenc1225
1 review
0 helpful votes
June 26th, 2021

I can't say enough about Bikesdirect.com. They are the best. The quality of the bikes is fantastic for the price. And the customer service is just great. Over the years I have bought quite a few bikes from them, and every once in a while there is a question or a problem with a little shipping damage. Their customer service representative, Larry, is really helpful. He will walk you through a fix, or refund your money for any part that you may have to buy. He is just wonderful. Five stars? If you had six or seven, I would give Bikesdirect.com all of those. Again, you can't go wrong with Bikesdirect.com!

Tip for consumers:
I always have FedEx ship the box to one of their stores. That way there is fewer people handling the bike, and I don't have to wait for the bike to be delivered to my house. I just go to the store and pick up the bike.

Products used:
Bicycle

Service
Value
Shipping
Quality
branigans
1 review
0 helpful votes
January 18th, 2020

First time I've ordered a bike from BikesDirect. Bike was exactly what the website said. But the fork had a manufacturer defect and didn't fit the wheel. Larry at BikesDirect was awesome: responded within 12 hrs of my email, sent an upgraded fork that arrived two days later, and then immediately reimbursed the $43 it cost me to have the local bike shop change out the forks. That's the problem-free, customer-focused care you hope for! And because of that, BikesDirect will likely be our go-to for bikes for the family from now on.

nellyc24
8 reviews
0 helpful votes
April 17th, 2021

Thankk you for providing unique bikes information. I am a fan of this kind of sport. And collect different materials.

carlosp276
1 review
0 helpful votes
June 23rd, 2020

Boutique bikes at Walmart prices. Nobody can beat bikes direct prices. They stand behind their products and great customer support. Thanks Larry

adrienb27
1 review
0 helpful votes
May 24th, 2020

Hello, it's great that I found your site. I can't imagine my life without cycling. Thanks to you I can enjoy it on my new bike with my parents.

Q&A (88)

Answer:

I would recommend that you think about a hybrid bike first, as the tires are larger & the 26 inch wheels are a bit stronger. Also, you will be more comfortable riding on an upright position. If you like it, use it to loose weight while saving for a decent road bike.

By Jeffrey H.
See more answers (4)
Answer:

Hi - the bike depends upon the type of riding you want to do and what you want out of riding. Do you want comfort? Durability? Speed? More upright riding position? Definitely want to look at bikes with larger tires as they would be more comfortable. The CycleCross type bikes are fast but have a bit larger tires for more durability and comfort than a skinny tire road bike. Check out the OmniStrada which have knobbier and larger tires than the regular cross bikes. They also have top tech tubeless compatible rims which you can easily convert with sealant and kit to being virtually flat free :) Check them out: http://www.bikesdirect.com/products/cross_bikes.htm

By mike s.,
Answer:

Contact local bike shop. Or check Craigslist for a bike repair guy. 2nd its probably cheaper.

By Randy H.
See more answers (8)
Answer:

It depends on which bike you order. I also had to assemble and adjust the rr deraileur and break calipers. If you are not going to be home when it's delivered you can go to ups website and sign in advance. Ups will send you notifications before and when it arrives.

By william d.
See more answers (7)
Answer:

I don't know of an municipality that requires you to register it.

By Alan F.
See more answers (6)
Answer:

Shop costs vary... 50 - $100 for assembly... Yes, I have found my bike to be right on the numbers as far as weight...

By Chris P.
See more answers (5)
Answer:

Here are some good assembly videos showing a mountain bike and a road bike. It's pretty easy- https://www.youtube.com/watch?v=6OPLfsDliEk https://www.youtube.com/watch?v=lUlRjaJWyo4

By mike s.,
See more answers (5)
Answer:

"PERFORMANCE BIKES" ARE A GREAT CHOICE. FOR EXAMPLE, I BOUGHT A ROAD & GRAVEL 18 SPEED WITH A STURDY STEEL FRAME AND DISK BRAKES FROM THEM WHICH WAS $100 LESS (INCLUDING SHIPPING) THAN "BIKES DIRECT'S" ALUMINUM TUBING BIKES THAT WEIGH AS MUCH (OR MORE!). CHECK OUT THE BRITISH BRAND "CHARGE PLUG" (HA! AWFUL NAME) AT PERFORMANCE WHICH COMES WITH ALL THE TOP-OF-THE-LINE COMPONENTS PLUS STEEL FRAME AND WEIGHS JUST 24 POUNDS. ALSO I LIKE THIS BIKE BECAUSE WITH A SIMPLE $34 PART-CHANGE (ON THE REAR-WHEEL) IT'S GEARED FOR STEEP HILL-CLIMBS.

By INGRID P.
See more answers (4)
Answer:

Hi - if you are having trouble purchasing, please call us 9 to 5pm Eastern time, M-Fri 904-249-2453 to place an order :) Yes, we do take paypal and most major credit cards as well :)

By mike s.,
See more answers (4)

Can’t see your question? Ask to get answers from the BikesDirect staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Bikes Get FREE Shipping* Sitewide and Up to 60% Off New Bicycles with Full Factory warranties
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.

Bikesdirect sells thousands of bikes every week and takes pride in caring for our customers before and after the sale. We'll do what it takes to make customers happy as long as it's fair and reasonable.

Having issues with your bike? Please contact us at bd4servicecenter@aol.com or call 904-249-2453 Mon-Fri 9a-5p EST. Any customer that is not satisfied with the bike within 30 days can return it per policies.

We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Leadville or the longest Tour de France route you can think of.

We believe in bringing you the best deals possible - some are almost unbelievable! Shop and Save Now
(FREE SHIPPING SiteWide *48 States)

Business History

Thank you for choosing Bikesdirect.com
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you

Over 15 years ago, Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.

Company Representative

mikes244
mike s.
Typically does not respond to reviews

How do I know I can trust these reviews about BikesDirect?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.3
537 reviews
Have a question about BikesDirect?