Ordered tires and found tires cheaper. Spoke to David at Tires direct he could not any correspondence even though i had their reply stating no problem with price match. I sent David the links to the price match and he said he will just send a return shipping. After 8 days i havent received tires
They are to be delivered Thursday 9 days after ordering. I have UPS to return to sender! Terrible customer service.

Brought a new bike the first ride rear tire went flat in like 5 min I was like dam bad luck next day I removed the tire inspected the tire no holes or punctures or anything just a tear in the tube so I replaced the tube off to ride again same thing within a few min got a flat I took out the tire to my surprise it was in the same spot the other tube got a tear so I inspected everything and found the wheel had ruff edge on the seem contacted bike direct they were of no help they wanted me to pay to ship the wheel to them for inspection so I went to the bike shop they charged me 8 dollars to fix the rim and if you factor in the two tubes I had to use that another 24 dollars and they offered no help I would never buy from them again

My son son had been saving for a bike for almost a year. He found a bike on this site and I ordered it. On the first ride the frame cracked just below the water bottle screw, possible defect. I called ahead to get return approval which was a lengthy email process and sending in photos. The return was approved, I packed the bike and returned it through FedEx, bikesdirect claims they never received it. So my son has been without a bike and the company kept his money! Terrible thieves!

I ordered my in-stock bike and received it less than 4 business days.
Box was not damaged by FedEx. For less than $250.00, I am so happy with this purchase. The welds and paint were great. Components were as described. Pedals are too small for me but easily replaceable.
Simple to put togeter and adjust. If you've never put one together go to youtube watch some videos. So easy to do. The whole process was so much easier than you think.
Bike fits and rides great. Will definitely order one for my wife.

A big shout out to Larry in the service group. My daughter's bike arrived last September but she only rode it a couple times before school went fully remote. When she started riding again yesterday (schools are back, thankfully), a part of the brake became disassembled and some of the adjustment bushings were lost. Larry sent me a new assembly. It's a nice bike and the kiddo can't wait to get back on it this spring.

A business whose support is felt through every step of the way, in every detail; from initial purchase to shipping to any concerns afterwards. In my case, it was some minor cosmetic damage during shipping. But customer rep Larry was there to help! Even though the damage wasn't their fault, Larry put my newbie-biker mind at ease and made everything right. Definitely would not hesitate to recommend Bike Direct to friends.

Just wanted to thank the folks at bikes direct and especially Larry for their excellent product and even better customer service. My bikes were delivered on time and in excellent condition, but with 1 slight flaw, front tire inner tube would not inflate. I contacted customer service via email and received a reply from Larry within 15 minutes! He apologized for inconvenience and informed me new tube on the way! Well done, definitely recommend bikes direct for your purchase.

Received a beat up box frame scratched and bent back rim! You can't even call them! Only email, number provided is to process payments only. Had to file a claim with PayPal thanks to there third world service. I highly don't recommend!

I always wait to post reviews so I can see how a product goes thru the test of time. Purchased new from BikesDirect December 2019 for a xmas gift. As of August 2020 bike only gets ridden at least 4 times a month or none at all in a month.The bike looks great but has been nothing but trouble. No matter how many times you make adjustments, doesn't shift right or chain falls off and yes regular maintenance performed. I've had and owned a lot of bikes in my life and this is the worst. Would recommend passing on this bike.

Finally, my brand new and much expected bike has arrived. The process of delivery is so quick and convenient. Received in good condition and very well packaged. At a very reasonable cost, I got this bike. I'm so satisfied with this purchase. All Thanks to BikesDirect.

I recently purchased a Boris x5 fat bike. The bike arrived quickly, was packaged very well, assembly was fast and easy. The bike was unboxed, checked over, assembled, tuned and on the trail in just under 3 hours. Email communication was fast and friendly and all my questions were answered. My only complaint is that I waited so long to take advantage of such a great deal. I will be a returning customer for sure!

Ordered the new eagle boost 4months ago
Bike is paid for already and havent got any positive feedback on my bike. Nothing but negative feedback and more delivery delays than a closed for good business. I would not recommend ordering anything from this. Umm business unless you want to be taken for a ride and not on a bike

Excellent customer service (thanks Larry!), and an incredible value considering the bike I purchased. It arrived on time, and *almost* perfect. A derailleur hanger was somehow bent (can't even begin to understand how), so I sent pics of the bent part to Bikesdirect.com customer service team. Larry had one in the mail early the next morning, and then contacted me to let me know it had been shipped (I had already been informed by the carrier).

I would give 5-stars, but had an issue with their shipper of choice, FedEx, who bungled the first delivery attempt after I waited around all day for it. FedEx is notorious for this, as well as poor customer service, but after a lot of effort, I spoke to a FedEx agent who was able to help ensure delivery the very next day.

Despite the "FedEx Hijinx", I would still recommend Bikesdirect.com to friends & family. Their customer service is SUPERB, and the communicate without being asked to do so. They seem to really care about the customer's experience, and I find tremendous value in that.

I have purchased 3 bikes from BikesDirect so far and am a big fan. You can order competition-grade setups at entry-level prices.
Ironically, the bikes are so great that my first two got stolen, they do look great to both the untrained eye and to those who know what each of the components is worth. The components are significantly above what you'd get at regular bike stores. I tend to have the bikes professionally assembled, but it's not really necessary - doing it yourself takes less than half an hour as all the complex parts are already pre-assembled out of the box.
My most recent purchase was a Gravity FSX Monster Eagle - what an amazing bike! Each time I ride it, I get approached by biking enthusiasts who want to know more about the bike.
Great bikes, fantastic experience. Definitely a go-to place for anyone looking for quality bikes at reasonable prices.

Hello Larry,

I just wanted to say that I am extremely pleased with the level of outstanding customer service you have provided me!

As you may recall, I had inquired about the possibility of purchasing two new tires for my Gravity Fat Bike. You informed me that Bikesdirect does not routinely keep such large items in stock. However, you had taken the time to check and discovered that your facility did indeed have the two tires that I wanted.

I received the box a few weeks ago, but did not open it until this afternoon. At the bike shop I had gone to in regards to replacing and installing the new tires, they informed me that there were two items of interest inside the box.

I assure you, I sincerely appreciate your extra effort in locating the two replacement tires. I was also pleasantly surprised that you had placed a tool kit and flask inside the box!

I just wanted to say, "thank you for your outstanding customer service!"

Best regards,
Daniel Lee

PS. I have already informed many friends and acquaintances about Bikesdirect products and service

My bike came with a few parts missing.

I emailed their customer service with pictures, and they responded swiftly. Larry, the service representative, created the new shipping label for the missing parts was created within 15 minutes.

Even though accidents happen, I am very happy with how BikesDirect's customer support, and Larry in particular, handled it.

I would definitely do business with BikesDirect again, purely because I have the safe of mind knowing that they put the customer first.

Its a nice bike, however it says, compare to $1200 trek bikes... So, they sent with resin pedals on a bike for a person 6 Foot tall, *aka* a heavy person, one broke on the 2nd ride, the boy fell off and got hurt a little bit yet not bad, but its just that the pedal snapped in 2 days from only standing on it and riding on the pavement. It says professional bike on the listing or something like that. I do not think any pro rider would be happy with this bike, as it says competition ready in the claim also. The bike itself is nice, but its not a $1200 valu. The $429 dollar bike price is more like compared to a 500 dollar bike in reality. The support is sending us more plastic based pedals and I would have told them to just keep them. I just cant trust more plastic based pedals now after this. I read many nice reviews about the company, I just do not think this set up was really all what they claim. It should say compare to a 750 dollar bike maybe and thats pushing it. He likes the bike, I just don't understand the weak azz pedals they send under a compare to a $1200 bike claim. The shifters are ok, but again, they are really not comparable to a trek or giant at $1200, I am just being honest. The brakes are ok, but the schwinn from walmart had much better brakes for much less money. *we had to return due to the plastic parts inside the tube/fork area. It was a fine bike besides that. I think the bike direct bike is very nice though its just not all the high end components you would think it would be per the claim.

We bought 3 bikes from BD in 2020, 2 EMTB and 1 hardtail. One bike was scraped due to FedEx shipping. A came bolt came loose and was missing from a ride and Larry sourced the part and sending a replacement. The bikes are great with very highend components for much lower than a used much older bikes on Craigslist. Recommended to all my friends and family and will purchase more from BD in the future.

Well I got my bike from Bikes Direct and I am thoroughly impressed with the quality and design of it!
Ordering was easy too!

My rear wheel for the bike arrived damaged so I emailed customer service and got a very quick response from Larry from Bikes Direct and he quickly made it right by helping me and shipped me a new wheel right away and made sure I was happy!

You can have great prices and products but if you have e bad customer service all that means nothing so thank you Larry and Bikes Direct!

Great experience all around!

I can't say enough about Bikesdirect.com. They are the best. The quality of the bikes is fantastic for the price. And the customer service is just great. Over the years I have bought quite a few bikes from them, and every once in a while there is a question or a problem with a little shipping damage. Their customer service representative, Larry, is really helpful. He will walk you through a fix, or refund your money for any part that you may have to buy. He is just wonderful. Five stars? If you had six or seven, I would give Bikesdirect.com all of those. Again, you can't go wrong with Bikesdirect.com!

First time I've ordered a bike from BikesDirect. Bike was exactly what the website said. But the fork had a manufacturer defect and didn't fit the wheel. Larry at BikesDirect was awesome: responded within 12 hrs of my email, sent an upgraded fork that arrived two days later, and then immediately reimbursed the $43 it cost me to have the local bike shop change out the forks. That's the problem-free, customer-focused care you hope for! And because of that, BikesDirect will likely be our go-to for bikes for the family from now on.

Thankk you for providing unique bikes information. I am a fan of this kind of sport. And collect different materials.

Boutique bikes at Walmart prices. Nobody can beat bikes direct prices. They stand behind their products and great customer support. Thanks Larry