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    Birchbox

Ratings On Other Platforms

Trustpilot
2 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Birchbox has a consumer rating of 1.95 stars from 247 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Birchbox most frequently mention customer service, full size and credit card problems.Birchbox ranks 56th among Subscription Shopping sites.

  • Service
    20
  • Value
    20
  • Shipping
    21
  • Returns
    16
  • Quality
    19

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
View ratings trends
3
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What reviewers want you to know

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Critical highlights

  • No response from customer service, despite many tries.
How would you rate Birchbox?
Top Positive Review

“I would have given it 0 star if I could. Ordered pain medication for my dog with a torn acl. 13 days”

Michael C.
9/9/21

I would have given it 0 star if I could. Ordered pain medication for my dog with a torn acl. 13 days and never arrived. Call customer service and explained. First call she said I would have to wait for the package to get to me, return it and then when they received it, they would refund me. I flipped out, she said hold on let me see what I can do for you, laughed and hung up. The 2nd call the woman refunded me immediately. I can't count on chewy to deliver my meds in a timely manner. Even if there was a shipping issue, the customer service compounded my troubles. I'll look for another supplier and tell chewy " let me see what I can do for you " laugh and hang up. I'm done with you! 1

See positive reviews
Top Critical Review

“Terrible terrible company”

Katie S.
2/1/20

They scam you out of money, they don't delete your auto-renewal after they said they would. In fact at one point they told me to go online and cancel my subscription there, there wasn't an option at the time. I see they have since fixed this issue, probably too many people complaining. Their samples are so small, and some only half full. It's not worth the time or the money. Their customer service sucks! Do not order Birchbox. Unless you like headaches and regret.

See critical reviews

Reviews (247)

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Reviews that mention popular keywords

customer service (57)
katies517
1 review
18 helpful votes
February 1st, 2020

They scam you out of money, they don't delete your auto-renewal after they said they would. In fact at one point they told me to go online and cancel my subscription there, there wasn't an option at the time. I see they have since fixed this issue, probably too many people complaining. Their samples are so small, and some only half full. It's not worth the time or the money. Their customer service sucks! Do not order Birchbox. Unless you like headaches and regret.

sachac21
2 reviews
1 helpful vote
February 7th, 2017

I have been using Birchbox for a few months now and I must say it is absolutely fabulous! I am a product junkie so I love getting my box every month to try products before I buy them. I also loved that you receive points when you buy from Birchbox which eventually results in money off products. If there has ever been a minor error with my order the customer service team have always resolved it extremely fast and efficiently. I would definitely recommend Birchbox and have got a lot of my friends hooked already!

sheried7
1 review
14 helpful votes
January 27th, 2020

First, like others mentioned, if you forget to cancel it automatically renews and you cannot get out of another year. My main complaint is they offer choices each month, EXCEPT you can never get them. I received an email this morning at 10 that this month is available to choose and at 12:15 when I tried to select one they are all sold out so you get what you get. Very unhappy with the company.

jannellel2
1 review
2 helpful votes
November 19th, 2020

Dollar store has them beat as far as quality on 90%+ of the items they sell...$150 for a liter of the worst shampoo in the world? Conditioner stinks too... talking next to $300 for awful hair. My hair is in great condition, after using this product, my hair felt fried and the shampoo and conditioner for color treated hair stripped the color faster than anything I've ever used. Horrible overpriced literally trash. I couldn't wait to rewash my hair with my old Aussie

stephanief151
4 reviews
2 helpful votes
November 25th, 2018

I've been an on and off customer for awhile and I always enjoy my boxes. I've never really been disappointed and I have discovered great products I would otherwise never have tried. One of the first beauty subscription boxes and I feel, one of the best. I only had one issue in which an eyeshadow was damaged during delivery and they immediately sent me a new one.

johannahj4
1 review
0 helpful votes
September 14th, 2021

I signed up for a 6 month subscription. I'm 3 months in and have only gotten skin care products that I specified I didn't want. I literally haven't liked a single one. They all feel cheap and honestly I don't want to put them on my skin.
You can't cancel your subscription in the app, and the FAQ forms on their website don't help because the links don't work. The only option is to email the company and hope they get back to you.

I used Ipsy before and cancelled because I wanted to try a new subscription box. If you're in the same boat, I'd recommend staying far away from Birchbox.

If I have to say one positive, I do like one of the mesh bags I received with the samples one month.

Service
Value
Shipping
Returns
Quality
andreat213
1 review
17 helpful votes
June 8th, 2020

I purchased a 3 month subscription for my best friend's birthday (who has breast cancer) and she kindly emailed them asking if it was possible to receive skincare products instead of hair products because she is bald from cancer- and when they told her no, she did not receive a box. Instead, they sent her 2 mini mascaras and addressed her as "The Clever Lindsey". How rude can you be?! I regret purchasing this as a gift and want to share with everybody. The user experience on the site is also terrible. Why couldn't I just email her a code to redeem her box instead of pay a mass amount for shipping? So so so disappointed and sad my friend had to put up with this.

Service
Value
Shipping
Returns
Quality
claires76
2 reviews
5 helpful votes
September 12th, 2017

When i subscribed over a year ago, this was a great service. But since then, the quality of the samples has dropped, damaged items come more often, customer service has gotten less helpful, etc. Sadly I don't think it's worth it anymore.

ja394
1 review
12 helpful votes
May 14th, 2020

Tried to get my own product sample choice and it wasn't available. Got the email that my box samples were available to look at online. Nothing in it matches my beauty profile. What's the point of filling that out if they are just going to ignore it and throw in samples I'll never use. First box has been in transit for 7 days and was supposed to arrive today and they changed the estimated arrival another week. I can get packages directly from China faster than that. Canceled the subscription.

cynthiam520
1 review
15 helpful votes
February 15th, 2020

Birch box is the worst. I signed up for a free box on Oct or Nov time frame and in doing so I unknowingly signed up for a year subscription to the worst subscription box out there! They will not let me out of the contract. They send boxes that are not worth the what $15.00 we have to pay for them? I pay $25.00 for IPSY and get 5 regular size products. Plus they actually do go by your reviews and your beauty profile when sending products. The Birchbox I received today was so disappointing. All I want is out. I want my subscription cancelled! It can be done! Until then I will continue to leave bad reviews and I will continue to file complaints with The Better Business Bureau which they do not belong to because they have so many complaints filed against them, most of them due to them not letting people cancel their accounts. In the picture is February's box. You would think since it was the month for Valentine's they would do something special.

Tip for consumers:
Do not subscribe! They give out samples you can get by going to the store or website to get. It has been my experience that Birchbox has not used my reviews or my profile when sending out samples. They are definitely not custom fit to my profile. The samples are so small you can't really tell anything. IPSY is a little higher $25.00, but you get 5 full-size products. They do go by your profile and do read your reviews.

Products used:
Samples are to small to do anything with.

Service
Value
Shipping
Returns
Quality
ka18118
1 review
4 helpful votes
January 29th, 2017

I was a Birchbox subscriber for couple of years and enjoyed getting surprise make up and beauty items in my boxes. After a while I decided to cancel it because I had too many samples I wasn't using regularly. Also, their points system used to be great up until they changed it. Their customer support is amazing though.

katheriney50
1 review
0 helpful votes
October 21st, 2021

The products are just horrible. Not happy with any of them! Tried to cancel and in stuck for a year even though I pay monthly!

drjosepht
1 review
0 helpful votes
January 25th, 2022
Verified purchase

I was trying to impress a friend by sending her a gift. I went to read several reviews, and made the mistake of buying from this company.

I was totally misled by this company thinking that by buying a subscription box, the actual box will be shipped as a gift to the recipient. Instead, they sent you a PDF coupon, that you have to print, buy a box, and send by yourself to the recipient.

Moreover, after two days of trying to reach out to them, they tell you that they don't take cancellations or refunds!.

Furthermore, the products seem very cheap and what is worst, they will keep bothering your gift recipient trying to make him/her pay for a subscription.

Stay away from this company!

Tip for consumers:
Stay away from this company!

Products used:
Nothing, products are very cheap!

Service
Value
Shipping
Returns
Quality
ellad41
1 review
12 helpful votes
March 1st, 2020

Birch box auto renews your subscription so if you don't time when it ends it will automatically renew your subscription and then doesn't let you cancel it mid subscription so you have to wait the whole time again for you to be able to cancel it. It is very poor in allowing that fact, so i would not recommend subscribing because you want to try it out because it is not worth it. The products aren't even that good, I'll just tell you that if you are thinking about it don't

lindag1170
1 review
11 helpful votes
June 15th, 2020

This was a total disappointment! The samples are to small, it's not worth the money you pay each month. Somebody was raving about the box, its a cardboard box,

You can take the box! The makeup sample That was in my box today hardly had no product in the miniature tube for me to even test on my face. After that, I canceled the subscription.

lw470
1 review
10 helpful votes
May 24th, 2020

Stay away. These people rip you off. Look you into a contract and keep extending it without your permissions. Samples are worth 50 cents. Tell you you get to pick but every time you try, everything is sol out. Do not get suckered in.
Oh, and there is no way to talk to a human. No phome lines. Email only!

hillaryk11
1 review
2 helpful votes
January 2nd, 2020

They automatically renew and if you don't catch it they will not cancel it. You can't delete your credit card without adding a new one. They have 0 sympathy for their customers. Also the samples are what get sent are equivalent to something sent in a magazine sample.

brooket117
1 review
0 helpful votes
December 1st, 2021

I mom bought me a year of birchbox for Christmas last year for $120 because of a deal they had. Come this December, I get charged $165 for another year of boxes. I go on my account so confused. I emailed them I was confused and then started doing some research online to find that other people have had the same issue because there is an auto renewal. When I made an account I never saw anything about an auto renewal. There is an on and off switch on my account that was set to on. I was never asked for this to be turned on and never got an email I was going to get renewed. I will never be using birch box again.

Tip for consumers:
Don't buy it

Service
Value
Shipping
Returns
Quality
riang1
2 reviews
17 helpful votes
August 29th, 2016

I would give them 4 stars if they hadn't discontinued the "points for reviews" part of their rewards program. There products are so overpriced that you need those reward points to make it worth buying products on there.

Yes, it's fun to get a box of samples in the mail every month, but I usually only like half the products so it's like paying $10 a month for 2 or 3 small sample products that I'll actually use. I have found some great products through them and I'm still a current customer but I may cancel soon if I don't start getting more samples that I really like.

yrao
2 reviews
0 helpful votes
September 9th, 2021

I would have given it 0 star if I could. Ordered pain medication for my dog with a torn acl. 13 days and never arrived. Call customer service and explained. First call she said I would have to wait for the package to get to me, return it and then when they received it, they would refund me. I flipped out, she said hold on let me see what I can do for you, laughed and hung up. The 2nd call the woman refunded me immediately. I can't count on chewy to deliver my meds in a timely manner. Even if there was a shipping issue, the customer service compounded my troubles. I'll look for another supplier and tell chewy " let me see what I can do for you " laugh and hang up. I'm done with you! 1

marthad220
1 review
20 helpful votes
April 16th, 2020

I've been a subscriber to Birchbox since almost the beginning, most recently as an annual subscriber. I've even gifted subscriptions to others over the years. Early on, the samples were large travel sizes, with the ability to get 4 or 5 uses out of them and really try them. Most boxes had one great item (either a very large size or perhaps a beauty tool) and you received incentives for reviewing the products on their site.

The incentives were discontinued, then the great items started to diminish and now have stopped, and now all you get is a box with a handful of single use samples the likes of which the beauty stores give you for free to try an item.

Expressed my displeasure and got a tone deaf response that condescendingly explained that not everyone likes everything in every box. Guess they don't appreciate my years of support so I've canceled my subscription and signed up with a competitor.

clarar37
Clara R.
513 reviews
580 helpful votes
September 11th, 2018

I deleted my account with ipsy after months of getting such disappointing small samples and i signed up for more..they never send me any. Birchbox is completely full sized samples of makeup and skin care its awesome

debbis28
1 review
0 helpful votes
July 16th, 2021

Don't do it, don't go with Birchbox! Cheesy products and not worth it.
I stupidly signed up for a year!
Horrible samples, try Allure instead.
Horrible products...

Tip for consumers:
Don't do it

Products used:
NONE

Service
Value
Shipping
Quality
carlyd30
1 review
2 helpful votes
November 30th, 2020

This company is a complete scam. Horrible customer service. Failed to deliver packages. Manipulative subscription settings. DON'T DO IT.

zarab21
1 review
1 helpful vote
February 4th, 2021

I signed up for three month trial... and then NO AUTO renewal. I made sure. However, they kept charging me and sending me boxes... I ended up paying for an extra FIVE MONTHS- and then when it was finally resolved, I get a new charge as of Jan 2021 and an email my box is on the way. I logged into my account, and there's no way you can delete you credit card info, there's no way to delete your accounts and guess what I DONT have auto renewal on it. I literally NEVER write reviews. BUT I HAVE TO WARN you. This is a scam. Very disappointed. I have to call my credit card company now and tell them that whenever this company tries to charge me- its a scam. LOL. This is ridiculous.

Tip for consumers:
JUST DON'T DO IT. They will keep charging you with or without your consent.

Service
Value
Shipping
Returns
Quality

Q&A (31)

Answer:

I've bought a few. I've liked several more enough to buy a full size item but haven't gotten around to it yet because I have enough of a similar product on hand for now.

By Jennifer M.
See more answers (5)
Answer:

The issue I've had with them is that their customer service contact information was difficult to locate, so I get it. I had to contact them over Twitter to get it. The email form on the website doesn't do you much good. Try sending an email to info@birchbox.com for a better response. If all else fails, and you can't seem to get them to stop charging you, contact your credit card company, and let them handle it for you.

By Jennifer M.
See more answers (4)
Answer:

I work at a credit union. What I would recommend in this instance is canceling the card and then disputing unwanted charges. There is no way for the institution to cancel the subscription for you. However, as I said, we can issue you a new card number and help you dispute the charges that you did not authorize.

By Helene G.
See more answers (4)
Answer:

You get one point per dollar when shopping in the Birchbox shop. Additionally, reviewing the items you received in your Birchbox earns 10 points per review, and sharing your box on social media also yields you 10 points.

By Jennifer M.
Answer:

They already raised it, stopped points for reviews on your products you receive, and they are dollar sized products. Their ads sucked me in, as they did alot of people who are now stuck. And customer service could be a little more professional and atleast act like they care about their customers.

By Amo A.
See more answers (3)
Answer:

If you like goofy small, sometimes TINY, samples of weird products then Birchbox is great. Most products get tossed in the same drawer with my HOTEL sized products collected from our travels. Waste of time and money.

By Frank O.
See more answers (3)
Answer:

Not at all. Has something for all ages.

By Becky D.
See more answers (2)
Answer:

I think so..., but you will be disappointed!

By Christine C.
See more answers (2)
Answer:

You can easily cancel, but do not even get started. It is not worth it. Get IPSY instead, so much better!

By Christine C.
See more answers (2)
Answer:

Sadly, I've been looking at the reviews of all the big subscription boxes, hoping to find one that's worth the slightest amount of money. Looking at the reviews, it looks like the boxes usually don't come in! I hope this is a different situation, but from what I've seen, It's a rip-off. Even though I've seen comments saying they don't come in, I've seen ones that say if you look at the website, there's an email that sometimes works (Even though I've seen comments that say that it doesn't). Maybe you can try a different company, like ipsy (Even though you should probably read the reviews first before having the chance to get scammed). Hope this can help.

By Ellie S.

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About the business

Beauty and lifestyle product "discovery". Birchbox offers $10/month subscriptions to their beauty gift boxes.

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juanitab4
Juanita B.
Typically does not respond to reviews

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