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    Boden

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.8 / 5
Reviews.io
4.5 / 5
Corporate Values

Overview

Boden has a consumer rating of 3.27 stars from 14 reviews indicating that most customers are generally satisfied with their purchases. Boden ranks 52nd among General Apparel sites.

  • Service
    6
  • Value
    6
  • Shipping
    5
  • Returns
    6
  • Quality
    5
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
View ratings trends
4
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Boden?
Top Positive Review

“Great customer service”

Felix D.
10/1/21

Awesome and lovely clothes and great customer service. They could wash a little better, but I love that the clothes are quite different than other one!

See positive reviews
Top Critical Review

“Lovely clothes but bad customer service”

Eloise C.
12/3/21

The last two orders I have made they have sent me the wrong items. I ordered a Christmas jumper on sale, it took a long time to arrive and they sent me a men's instead of women's jumper. I emailed asking for a replacement and instead they have refunded my 133 dollars and said I need to return the men's medium and re purchase the Women's jumper.

See critical reviews

Reviews (14)

Rating

Timeframe

Other

felixd61
4 reviews
4 helpful votes
October 1st, 2021

Awesome and lovely clothes and great customer service. They could wash a little better, but I love that the clothes are quite different than other one!

Products used:
Classic Cotton T-Shirt - Beetroot Purple Multi Stripe

Service
Value
Shipping
Returns
Quality
ayomidea5
2 reviews
1 helpful vote
December 20th, 2020

I got a very awesome sneakers from them of which I bought for my girl friend, she loved it a lot and I have been buying from them ever since.

asalr1
1 review
1 helpful vote
January 5th, 2022
Verified purchase

Wish I could have given zero.
I bought All-Weather Waterproof Jacket and Trouser for my daughter at the end of the season last year for her upcoming next year and was thinking the quality of Boden is good so it is worth it to pay such an expense. This year winter she started to wear, play in the snow a couple times. However, after just a few times of playing in the snow I could see the jacket already falling apart. First the trouser and jacket hem ripped a hole in it only after 2 times wearing during recess. The zipper is detached from the fabric at the hoodie part and makes it difficult as it needs to zip up every time to connect to the hoodie. Yesterday I was shock when I saw one of the buttons fell off the jacket I'm so disappointed because not only did I spend a lot of money on the jacket and snow pants, I have waste lots of times to choose and order. Unfortunately, Boden solution is returning money but what is going on with Boden quality. Please let me know what I should do with this horrible jacket which now does not even have a bottom so that I can close it in this cold winter weather. The air will pass through the zip so I need to bottom the up layer on the top of the zip. Very disappointed with the Boden solution.
I have reached the customer care as well so that they repair the bottom for me and send it back so that my daughter can use it. Unfortunately, Boden does not care. The customer chat told me he will pass this to the global team department and I will get a response soon. It's been 3 days since I had a talk with them and there is no reply yet.

Boden is responsible for this and needs to repair it. Returning money is not the answer for this.

Tip for consumers:
I believe this site is trust worthy.

Products used:
Snow jacket and trousers

Service
Value
Shipping
Returns
Quality
fionas81
1 review
0 helpful votes
January 24th, 2021

I prefer online shopping. I usually buy a few items on your site and get them. I leave the best ones. Fast shipping and reasonable price!

abigailj73
3 reviews
1 helpful vote
December 15th, 2021
Verified purchase

I always try to buy something new in nightwear, and Boden UK is the brand where I can easily fulfill my requirements. I'm just here to appreciate the brand quality and service!

Products used:
Vanessa Cosy Pyjamas

Service
Value
Shipping
Returns
Quality
traceyp194
1 review
0 helpful votes
October 9th, 2021

Shipping was very fast and customer service is great! Would definitely purchase another product from here in the future!

Service
Value
Shipping
Returns
Quality
terih87
2 reviews
0 helpful votes
February 21st, 2021

I am absolutely satisfied with Boden clothing. I ordered a dress and it fit better that I expected. Quality Products!

laurah1975
1 review
0 helpful votes
September 25th, 2021

My friends gisted me a gist card at this shop. I looked and found some cool things that I would like to order. Perhaps I will wait till sales and order more things.

eloisec20
1 review
0 helpful votes
December 3rd, 2021

The last two orders I have made they have sent me the wrong items. I ordered a Christmas jumper on sale, it took a long time to arrive and they sent me a men's instead of women's jumper. I emailed asking for a replacement and instead they have refunded my 133 dollars and said I need to return the men's medium and re purchase the Women's jumper.

Service
Value
Returns
rona980
2 reviews
6 helpful votes
March 22nd, 2016

All of the clothing I have ordered from boden have been high quality and worth the price. At first I thought it was expensive, but they are made very well and wear well.

padic
2 reviews
6 helpful votes
October 30th, 2021

Don't go there. Don't buy anything from there?

WHy?
1. Low quality.
2. Thus refunded the items the day I got them. As in. In the packaging. Resaleable conditions.
Boden acknowledged the items received by them. Their live chat agreed to refund my item. But never refunds the item. Raised paypal case, but still refused to refund my money.

DISGUSTING SELLER - kept the items and my money!
SLEAZY. DO NOT EVER BUY THEM FROM DISGUSTING SELLER.

Tip for consumers:
Do not buy anything from this sleazy disgusting being. They will keep the items and keep your money, despite what the customer service said that they will refund the item.

Products used:
none.

Service
Value
Shipping
Returns
Quality
janen134
1 review
0 helpful votes
May 30th, 2020

After getting a dress as a gift I was delighted. A couple of weeks later i washed the dress as it developed a strange smell which was odd. I washed it as instructions and it shrunk. I sent the dress back with tag.
Later that week a phone call asking for the buyers details, phone number and where they bought the dress from. I was shocked dress with tag and labels and I have to contact the person who gifted it to me to get a replacement or credit note. I'm afraid I couldn't give these details as it wasn't appropriate. One parcel and 2 letters and now a email later. They have kept the dress and still refuse to help me. Plus I have been a good customer of theirs. Dress sent back 01/20 today 30/5. Never again.

sylvias111
1 review
1 helpful vote
August 31st, 2019

Boden has a practice of taking unauthorized funds from their customers. My account was wiped out after a recent order and they will not apologize. They put a hold on funds well beyond the amount of the purchase.

emmam42
2 reviews
23 helpful votes
October 21st, 2014

Boden needs to start using better fabrics and not have their clothes made in countries that are shady in regards to workers rights. The carbon footprint of their stock is ridiculous

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About the business

Welcome to Boden HighSummer 2018. Well made, individual clothing for men, women and children too. Shop online or order our colourful new catalogue today.

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