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    Brilliance

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
2 / 5
Corporate Values

Overview

Brilliance has a consumer rating of 4.74 stars from 467 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band.Brilliance ranks 3rd among Diamond sites.

  • Service
    85
  • Value
    84
  • Shipping
    86
  • Returns
    41
  • Quality
    84

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.3%
Positive
42
Neutral
1
Negative
3
View ratings trends
37
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What reviewers want you to know

Positive highlights

  • One, they had a live customer service person on standby ready to help via chat if needed.
  • Brilliance made the process of buying an engagement ring simple.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Brilliance?
Top Positive Review

“Amazing Experience!”

Jonathan A.
2/16/20

I needed help in deciding the perfect gift for my girlfriend (because she has an extremely unique taste). When calling Brilliance, I was a little scared because I wasn't sure if I could find specifically what I was looking for anywhere, but Jonathon honestly worked throughout the day with me to get an amazing gift at the end! Beautiful packaging and amazing customer service! Thanks for all the help you gave!

See positive reviews
Top Critical Review

“Poor customer service”

Senyi L.
2/15/22

They were quick to accept payment for a $15k ring but when I asked to return it for a refund they have been really slow in trying to process the refund. I waited the full 20 business days that they stated on their website it could take to process the refund and finally called them to see what was going on. The person seemed disinterested in my concerns and was dismissive of me. He quickly cut me off when I tried to ask questions. He made a poor excuse stating they don't have enough workers. But they were so quick to take my money at the beginning. They also take down negative reviews on their website because I posted a review last month about the buying experience and now when I go back to their site I do not see my review at all. Buyers beware.

See critical reviews

Reviews (467)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (88) engagement ring (88) wedding band (36) custom ring (12)
jonathana185
1 review
17 helpful votes
February 16th, 2020

I needed help in deciding the perfect gift for my girlfriend (because she has an extremely unique taste). When calling Brilliance, I was a little scared because I wasn't sure if I could find specifically what I was looking for anywhere, but Jonathon honestly worked throughout the day with me to get an amazing gift at the end! Beautiful packaging and amazing customer service! Thanks for all the help you gave!

Tip for consumers:
You can pretty much find any kind of jewelry here. They are able to customize pieces to your liking, and extremely affordable (that was my main concern).

Products used:
I ended up purchasing a necklace.

Service
Value
Shipping
Returns
Quality
shaheryarj
1 review
0 helpful votes
September 29th, 2020

Wife and I ordered a Meteorite ring. The first one had some rusting issues which was quickly resolved with a replacement ring. The new ring has been great this past year, very good quality and very comfortable. Always gets questions and looks from the boys. Also there lifetime policy is great for when my ring size may change. Great customer service and quick delivery!

gregoryb384
1 review
0 helpful votes
October 13th, 2020

Searched for years to find (upgrade) wife's original radiant cut diamond engagement ring, and finally found the perfect setting. Shipped her ring under their insured service and reset was beautiful. All went flawless, and was updated all through process, as to reset and delivery dates. Never received and answering machine or was put on hold as to questions. 0nly problem experienced was engraving wasn't accomplished, which I can have redone at another time. Great quality at very good prices. I will use them again!

roberta1539
1 review
16 helpful votes
April 14th, 2020

Wonderful customer service and helped me design a beautiful ring just as I needed it. Being able to view my order status in its phases of design was a nice touch without the need to call. All my needs and expectations, including a Very fair price, were met and I'd absolutely consider a visit again in the future. Top notch job at Brilliance.

Service
Value
Shipping
Quality
marthaa409
1 review
0 helpful votes
April 16th, 2021
Verified purchase

I was looking for a round diamond for a ring I was having made. I had a budget, but still wanted the stone to meet certain criteria as far as color, size, clarity and fluorescence. Representatives at Brilliance worked with me to get me good clear photos, and even 360 videos of some of the stones I was considering. I got a lovely diamond, and it was carefully shipped, and all paperwork included. I could not be happier and now have the ring that have wanted for so long!

Products used:
Loose Diamond

Service
Value
Shipping
Quality
jackj304
1 review
20 helpful votes
August 7th, 2020

Let me start off by saying I am the biggest skeptic there could ever be, especially buying on the internet. Was I mistaken. Brilliance went far beyond my expectations. Natasha the manager put up with my skepticism in stride, could not have been nicer, more patient and professional. And Johnathan the owner went way out of his way with his search for me.He not only found the perfect diamond but upgraded at no extra charge. Talk with them they are first class. I unquestionably would use them in the future. For the record my wife could not be happier. Jack J

debrap411
1 review
19 helpful votes
June 23rd, 2020

I recently helped my son purchase a loose diamond from Brilliance for an engagement ring. I'm always a little cautious about making such a big purchase, sight unseen, on line, but the process was wonderful and Natasha took care of us every step of the way. She found us the perfect stone and was so patient as my son looked at the different options. I know we saved significant money over buying this stone from a local retailer, and we will definitely use Brilliance again when it comes time to buying the wedding band!

kennys114
1 review
0 helpful votes
May 2nd, 2021

Ordered a ring in a size of 5.5 but received a ring at a 5.25. Had to pay $80 to buy insurance and ship back for resizing only to be told after it was fixed it was going to cost me another $80 to send it back unless i want to write a review for $50 off shipping cost. Costumer service was good and the people I spoke to was nice but don't like spending up to $2000 for a ring and told i get a free resizing for the first 90 days but cost my an additional $100 or more to get it correct.

princeo13
1 review
12 helpful votes
July 29th, 2020

I ordered my fiancee's engagement ring from Brilliance, and first I would like to say the customer service was amazing! They kept me up to date with the order, and production. The quality of the Diamond was breath taking! Her Doctor friends were all impressed with the Marquise cut diamond that I got her., which was a rare cut diamond! Brilliance had a great selection of diamonds, and they offer customized settings to fit the diamond, which i used with the Marquise. I'm very happy!

justinl506
1 review
0 helpful votes
January 14th, 2021
Verified purchase

This ring was perfect. The team worked with me from start to finish. Natasha took the pictures I had and turned my vision into something really beautiful.

matthewb1270
1 review
0 helpful votes
September 5th, 2021

I had to buy our wedding rings during the pandemic in 2020, so I searched many places online. I'm so happy I found Brilliance because my husband and I love our titanium and meteorite wedding rings! They are original and beautifully crafted and engraved. The professional service is another reason I am happy with Brilliance. Let Brilliance design your jewelry! You will love it too!

rogera144
1 review
18 helpful votes
July 11th, 2020

Absolutely gorgeous selection and very reasonable pricing are Two amongst many many positive traits these guys and gals possess. 24 hour chat ability along with a phone number to get in contact will never leave you wondering a status or just an inquiry for information. Help is always at bay. Natasha Drabik made my experience and journey with it all not only pleasant but fun and exciting. Make it happen men, your other half deserves it! Or vise versa

senyil
2 reviews
3 helpful votes
February 15th, 2022
Verified purchase

They were quick to accept payment for a $15k ring but when I asked to return it for a refund they have been really slow in trying to process the refund. I waited the full 20 business days that they stated on their website it could take to process the refund and finally called them to see what was going on. The person seemed disinterested in my concerns and was dismissive of me. He quickly cut me off when I tried to ask questions. He made a poor excuse stating they don't have enough workers. But they were so quick to take my money at the beginning. They also take down negative reviews on their website because I posted a review last month about the buying experience and now when I go back to their site I do not see my review at all. Buyers beware.

Service
Value
Shipping
Returns
Quality
brianb1676
1 review
11 helpful votes
May 14th, 2020

OUTSTANDING! Natasha was a pleasure to work with, always had an answer right away. I drew up a rendering of what I wanted her engagement ring to look like and the designer nailed it on the first shot! Also, my trip got cancelled so I asked to have the ring earlier than I needed, and it showed up 3 days before that!

als377
1 review
14 helpful votes
April 6th, 2020

Jon, Jonathan, and Danica were all so helpful. They are Honest and straight forward. The price was very resonable and quality of the diamond was exceptional. I also decided to get the ring made with them. They made a perfect engagement ring and we actually wanted it to be a little thinner. They altered the ring for us without a question. They will be recommended to friends and family for any diamond jewelry.

billh747
1 review
0 helpful votes
September 2nd, 2020

I had bought a tungsten wedding band with blue dinosaur inlay, and not long after receiving the ring it was beginning to show signs of damage, Quite possibly inflicted by not being gentle while wearing. They, as they advertise, quickly replaced the ring for just the price of shipping! Good quality company that stands behind their warranties and has fast responses and solutions when an issue arises is A pleasure to do business with let alone their quality pieces at value pricing.

michaels4807
1 review
2 helpful votes
August 12th, 2020

Ordered a 30K diamond from these guys - paid for it. When it came in they claim it had a crack! Next they tried switching me over to a small, lesser quality diamond for the same price. When I didn't take them up on their offer - they committed to reversing my credit card charge...

You know the rest of the story - still no reversal -

Scam artists

britnic6
1 review
0 helpful votes
January 21st, 2022

Bought a wedding ring for my fiancé and he loved it. Fit perfectly and looked elegant, would purchase another item from brilliance in future

Products used:
Wedding band

Service
Value
Shipping
Returns
Quality
donm497
1 review
0 helpful votes
June 21st, 2020

We purchased our rings from this place a ways back, could not be more pleased with their products and their service was great. Fast shipping no issues at all.

brentr13
2 reviews
25 helpful votes
September 16th, 2014

As of 12-15 This matter has reached a satisfactory resolution.

Service
Value
Shipping
Returns
Quality
eliotl14
1 review
18 helpful votes
August 4th, 2020

I really had an incredible experience buying my girlfriend's(now, fiance's) diamond through Brilliance.com. All the people I worked with were tremendously helpful and courteous. I picked the exact diamond we wanted, and paid quite a bit less than any of the other online vendors. They also worked with me on payments to both secure the diamond, then pay the remaining balance. It was all so easy! They say a diamond is forever, but if I am ever in the market for another diamond, I will certainly purchase it from Brilliance.com.

blakee49
1 review
0 helpful votes
January 26th, 2022
Verified purchase

We needed someone to build our custom ring design, and Brilliance did it perfectly. With some patience and hard work, we collaborated to create the most beautiful ring, and my fiancé couldn't be happier. Which is a good thing, because she might not always be happy with me, but when she looks at that ring, she'll always be happy with it. Haha. Seriously, it's a long and tedious process, but we'll worth it. You only get one chance to do it the first time. Why not do it right? Highly recommend Brilliance.

Tip for consumers:
Be specific with what you want. They’ll do their best to help you create it!

Products used:
Custom engagement ring

Service
Value
Shipping
Returns
Quality
henryl369
1 review
0 helpful votes
December 25th, 2020

I was looking for an engagement ring setting with a celtic design. I only found a couple anywhere, and brilliance.com had the one I liked best. It also was available at a great price. But to top it off, the customer service was just great. I think Maegan was more helpful than just about anybody else I have ever worked with. They got me the setting just in time, and I was able to propose. Spoiler alert. She said yes, and she loves the ring. I will definitely be coming back to Brilliance.com when I next want to buy jewelry.

Tip for consumers:
Don't be afraid to ask for help or advice. The customer service is phenomenal.

Products used:
I bought an engagement ring setting (without a diamond).

Service
Value
Shipping
Quality
patrickm1082
1 review
0 helpful votes
January 15th, 2021

I was looking for something for my partners birthday that showed were together forever and found the most perfect ring on Brilliance. I ordered, got it quickly, and it even came with a sheet showing it's worth. My partner was elated and wears it every day! The best part, they work with Affirm and I was able to finance the ring! I couldn't be more happy with Brilliance!

Products used:
Ring

Service
Value
Shipping
Returns
Quality
staceyp245
1 review
0 helpful votes
March 19th, 2022
Verified purchase

Well... I wanted to leave a positive review; I really did! However, it is just not possible. The company is slow to follow through and the owner, who seems to be very friendly, looking back, is just pacifying you when there is a problem. He is a really great sells person but does not like to give you your money back. I purchased a 10K item. I was charge immediately and that was fine. Took over two weeks to get the item. Ok, that was fine too. I returned the item the next day and they received the return. Now, over two weeks later and many, many promises, no refund. I am calling our bank to file a claim. Owner is quick to respond, but what he is telling me is simply not the truth and the fact that I do not have my refund, after a full two week since they received the item, is the proof. Be very, very careful before committing to a purchase. They are great when they are selling you something, but not eager to give you your money back when you decide to return it. And I paid over $200.00 to ship it back to them out of my own pocket. That was OK too but now I would like my 10K back...

Service
Value
Shipping
Returns
Quality

Q&A (7)

Answer:

Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?

By Meira D., Customer Satisfaction
See more answers (2)
Answer:

Thanks for your question! Many times the diamonds with the best prices in a given carat and quality range will have fluorescence because, as you mention, it may make the diamond cloudy (though most of the time it does not). Fluorescence affects each diamond differently and we recommend that a gemologist inspect the diamond visually to determine if fluorescence has affected a particular diamond. We would love the opportunity to personally inspect any diamond you are interested in, please call a Diamond & Jewelry Expert at 866-737-0754 with the stock number or email service@brilliance.com.

By Meira D., Customer Satisfaction
Answer:

Glad you found it to be a great resource for you!

By Meira D., Customer Satisfaction
Answer:

Karen, Thank you for submitting your question. We work by appointment only in our showroom and you can email us at service@brilliance.com to arrange a time.

By Meira D., Customer Satisfaction
Answer:

Yes we do. We work with PayPal Credit to offer financing and also can tailor a payment plan based on your order as well. Please contact our Sales Team with the specific item(s) you are looking for and we can take it from there.

By Meira D., Customer Satisfaction
Answer:

Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself. Thank you

By Meira D., Customer Satisfaction

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Typical questions asked:
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About the business

At Brilliance we are all about Better Diamonds, Lower Prices. Discover a better way to buy diamonds, design a unique ring or create that perfect jewelry gift.

Company Representative

jonathono2
Meira D.
Customer Satisfaction
Typically does not respond to reviews

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4.7
466 reviews
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