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    Brilliant Earth

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.2 / 5
Better Business Bureau
2.8 / 5
Corporate Values

Overview

Brilliant Earth has a consumer rating of 4.69 stars from 61 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Brilliant Earth most frequently mention engagement ring, customer service and price points.Brilliant Earth ranks 18th among Engagement Rings sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    8
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • I had an amazing experience getting my engagement ring from Brilliant Earth.
  • I can't wait to have them help me and my fiance design our wedding bands this coming year.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Brilliant Earth?
Top Positive Review

“Specific idea”

Dany L.
4/7/20

I was trying to find a very specific look of bracelet for my wedding day. It's tough to find exactly what you're looking for when you have a specific idea in mind. I ended up finding Brilliant Earth after doing a quick google search of reputable jewelry companies, and I'm happy I did! I called their customer service line to get some help narrowing down my search and the agent was SUPER helpful. I ended up with the most beautiful bracelet that was perfect for my special day and I will treasure it always.

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Top Critical Review

“Customer service is horrible”

Jacqui G.
1/30/20

My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. Therefor I had to send it back in to be resized. It took them almost 3 weeks to re-size the ring. When I got it back 2 of the 4 prongs were loose (like pulling out my hair and getting caught on clothes loose). They will not guarantee this is covered under warranty, even though this was their jewelers error, and to top it off they say it will take 4 weeks to fix. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. So again, the ring is beautiful, but pray that there is nothing wrong with it, because then it becomes not their problem!

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Reviews (61)

Rating

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Reviews that mention popular keywords

engagement ring (10) wedding bands (4) customer service (6) price points (4)
danyl13
2 reviews
0 helpful votes
April 7th, 2020

I was trying to find a very specific look of bracelet for my wedding day. It's tough to find exactly what you're looking for when you have a specific idea in mind. I ended up finding Brilliant Earth after doing a quick google search of reputable jewelry companies, and I'm happy I did! I called their customer service line to get some help narrowing down my search and the agent was SUPER helpful. I ended up with the most beautiful bracelet that was perfect for my special day and I will treasure it always.

charlesl582
1 review
0 helpful votes
May 22nd, 2020

Recently shopped with Brilliant Earth for both my mother and wife's mother's day gifts. Each item arrived earlier than expected and they were beautifully wrapped. I will definitely do business with Brilliant Earth again for more of our jewellery needs and will also suggest their services to friends and family because I truly feel they go above and beyond to offer a remarkable product and experience to their customers.

shamn
1 review
0 helpful votes
June 4th, 2020

The selection, cuts, diamond sizes and variety is just amazing at Brilliant Earth. They have something for everyone's budget and you can really figure it out easily with the great assistance from their sales associate. If you can't make it into one of their locations, their website is awesome and you can call in to ask any questions you may have to a sales associate at their call center too. Very good service.

trudyj9
1 review
0 helpful votes
June 23rd, 2020

I recently bought the most beautiful bracelet online from Brilliant Earth. It was just as gorgeous in person as it was photographed online. You never know if you can trust websites these days to ensure you're going to actually receive what you see online, but you definitely can with Brilliant Earth. The description of my bracelet was bang on and really exceeded my expectations in person when I got the delivery. Very happy with my purchase!

johnh4655
1 review
0 helpful votes
January 11th, 2021

It's tricky when you're buying something online. Comparing competing companies, pricing, and just hoping what you're buying will look the same in person as it did online. Didn't have this problem with Brilliant Earth. Plenty of information to set your mind at easy. Detailed photos, videos and a great customer service experience all there to help. Bought a beautiful ring and the wife absolutely loves it!

janm369
1 review
0 helpful votes
May 19th, 2020

My husband and I bought our wedding bands from their website because of Covid and not being able to shop in person right now. Because of the pandemic, we've decided to have an earlier intimate ceremony and therefore needed accelerated delivery, the customer service here was amazing and they ensured I would get my order in time and I did. We love our bands and they are just perfect. Wonderful service and amazing quality of products.

lisap1091
1 review
0 helpful votes
August 23rd, 2020

I had a very special event coming up and needed a WOW necklace. I knew I wanted to invest in something of really good quality but that also had that WOW factor. Brilliant Earth's collection did not disappoint. They had several items that were very interesting and at reasonable price points. I ended up splurging a bit more than I had intended to, but I know I'll have this piece for years to come. It arrived on time and was really nicely packaged. I appreciate the care they took in sending it to me.

elenac98
2 reviews
8 helpful votes
April 9th, 2020

I just wanted to leave a quick thank you for the team at Brilliant Earth. Their service and products are like no other in my city and I wouldn't purchase anywhere but here! Staff is knowledgeable and approachable. The quality and selection of their merchandise is amazing. We selected what I was looking for and it was ready days earlier than expected. Super service!

patsyh48
1 review
0 helpful votes
June 17th, 2020

Super happy with my experience with Brilliant Earth. I had no idea what my ring size was so I checked out their FAQ section and found out that they can send you free sizer, serious game changer. I've never shopped with a company that really puts their clientele first like this, I'm going to recommend this brand to all my friends!

jeffersonh25
1 review
0 helpful votes
June 5th, 2020

I just bought from Brilliant Earth for the first time online a few weeks back and it definitely won't be my last time. I was nervous when I purchased because you never know what to expect when it's your first time purchasing, but they did not disappoint. From the delivery and processing times, to the beautiful packaging and the overall quality of the pieces, Brilliant Earth just really stands out in their industry.

claudew36
1 review
0 helpful votes
August 9th, 2020

Brilliant Earth was recommended to me by my brother as he has shopped with them quite a bit in the past. It's definitely the most unique and reasonably priced option I've seen in a while! There are tons of options available, even for men, I was pleasantly surprised.

haroldn36
1 review
0 helpful votes
April 12th, 2020

I wanted to buy a special gift for my girlfriend and wanted to be sure the quality was going to be excellent. I decided to go with Brilliant Earth based on the good work they do to support the diamond trade. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. The delivery arrived right on time and they look exactly like the photo on the website. I'm very happy with my purchase and will definitely let my friends and family know about their great service and great quality pieces.

zoeh48
1 review
0 helpful votes
June 5th, 2020

Thank you so much Brilliant Earth for my beautiful birthday tennis bracelet. It is by far the best purchase I've made in a very long time. The quality is top of the line and the bracelet is absolutely stunning. I couldn't have found a better jeweler anywhere else. The experience was great from start to finish. I would recommend Brilliant Earth to anyone looking for quality jewelry and just flawless diamonds. This was my first purchase with them but it will definitely not be my last. I can't wait to have them help me and my fiance design our wedding bands this coming year.

neilw117
1 review
0 helpful votes
May 20th, 2020

I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. The cut and diamond are simply flawless. She was wowed by the nice sparkle and the beautiful packaging as well. I'm so happy I trusted to go with Brilliant Earth for this important purchase. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them.

carit4
1 review
0 helpful votes
March 9th, 2020

I found this website by accident but I'm happy I did! I guess it was through an ad, but I clicked and immediately started browsing their amazing collections. Simply beautiful items for any price point. I ended up buying a pair of earrings and I'm so happy with the purchase.

joyces449
1 review
0 helpful votes
April 5th, 2020

I just wanted to share what a lovely experience I have had shopping at Brilliant Earth. I have dealt with Brilliant Earth on several occasions over the years. The staff is extremely professional, knowledgeable, kind and always carry themselves with a level of grace. These are qualities that are missing in this era of customer service. It actually doesn't exist with some retailers. I know that Brilliant Earth has a high expectation of standards when it come to their employees. The employees are long standing which gives the shopper a sense of family. The team, demonstrates this family shopping experience and an excellence that again is missing in retail. I hope I have many more years of dealing with them! They actually made me feel, not so horrible, about spending $700 on myself on a Wednesday evening on some great unique items

edwardh465
4 reviews
3 helpful votes
November 23rd, 2020

I ordered there a present for my spouse and she was so happy with that ring. Very good of you! And the delivery is fast. Reliable company, I recommend it to evebody!

joshuar217
1 review
0 helpful votes
April 5th, 2020

I was browsing many different website for engagement rings for my girlfriend and found Brilliant Earth's website. I called the number listed on their site to speak with a representative because this was a very large purchase. I wanted to be sure I was ordering from a reputable website and be sure of all the diamond quality and shipping information prior to pulling the trigger on the purchase. The representative answered all my questions and even gave me additional information I didn't even know to ask about. She was great. Overall a great experience.

joea376
1 review
0 helpful votes
March 29th, 2020

Luckily my girlfriend had shared ring ideas with me so I knew in advance the style of ring she would like. I brought those photos with me to brilliant earth for my recent appointment and it really helped the sales associate to help me narrow down our search. Although I had a modest budget, she was very sweet and friendly and ultimately helped me find exactly what I was looking for. The ring was available within their suggested delays and I'm extremely happy with the product and the service. I love the outcome of the ring so much I'm just so excited to propose and see her reaction. I will definitely come back to visit for my next purchases as well.

alicec298
1 review
0 helpful votes
May 9th, 2020

I bought a beautiful bracelet for my mom for mother's day on Brilliant Earth's website. I had been shopping for a while on numerous sites but decided to purchase from Brilliant Earth because of their ethical work and their conflict free diamonds. On other websites and jewelers, you don't really know where your diamonds are coming from or who is behind the piece. Brilliant Earth shares their story and work with pride which makes you feel so much better about making a purchase and supporting them. I can't wait to gift my mother this bracelet. It is just as stunning as it looked online. I'm thrilled and I know she will be too.

lesliej152
1 review
0 helpful votes
August 17th, 2020

After shopping for the perfect rose gold ring for what felt like years, I almost gave up until I saw so many options on Brilliant Earth's website. My whole experience with this company was very personal and we got the perfect ring at a price we were comfortable with! I am so happy with my gorgeous ring!

jolieh12
1 review
0 helpful votes
May 28th, 2020

One of the prongs came loose that was holding the diamond in my engagement ring that we purchased from Brilliant Earth quite some time ago. I called their toll free line to inquire about repairs and the associate was extremely pleasant and friendly to deal with. She advised me of their policies and how to go about returning the ring for repair. The advertised turn around time was accurate and when I got my ring back it was better than before- they even cleaned it up really nicely for me! I loved my ring before and even more now. I swore I'd write this review to commend Brilliant Earth not only for their excellent service to my husband when he purchased, but stellar customer service even after purchase with this repair.

issact11
2 reviews
1 helpful vote
April 19th, 2020

This website was so nice to use. It was pretty to look at aesthetically, and the pieces are so well photographed that its almost impossible not to fall in love with a piece of jewellery. I found this website through google after browsing other competitors. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. My delivery arrived on time and was packaged beautifully. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience.

jeremyc211
5 reviews
1 helpful vote
January 11th, 2020

My partner and I are both very environmentally and ethically-conscious when it comes to how we shop. I wanted to propose to her, but I knew that not just any engagement ring would do. I googled engagement rings and that's how I came across Brilliant Earth. I was very impressed at how they handle the sourcing of their jewelry. Not only do they use conflict-free diamonds and other gems, but they also provide information on where they source their gold and other precious metals, and they work with only the most highly-reputable suppliers.

devidz
1 review
0 helpful votes
May 30th, 2021

Shopping at Brilliant Earth is easy. They have soo much to choose from. I was looking for more and an antique look. Happy with what I found and I know if I'm in the market for more jewelry, which will probably happen, I'll be looking here first!

Q&A (1)

Answer:

Easy to call... Impossible to get your issue fixed... wouldn't recommend

By Jacqui G.
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About the business

Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at https://www.brilliantearth.com

Company Representative

jaimieh5
Jaimie H.
Typically does not respond to reviews

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