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    BudgetPetCare

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

BudgetPetCare has a consumer rating of 4.86 stars from 8,695 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with BudgetPetCare most frequently mention great prices, free shipping and fast delivery.BudgetPetCare ranks 1st among Pet Meds sites.

  • Service
    73
  • Value
    68
  • Shipping
    71
  • Returns
    26
  • Quality
    70

This company responds to reviews on average within 29 days

Positive reviews (last 12 months): 97.9%
Positive
8,197
Neutral
139
Negative
40
View ratings trends
21
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What reviewers want you to know

Positive highlights

  • I like the synchronization with which these guys have represented the pet products.
  • I found that budgetpetcare – a pet supplies agency offering huge discounts and coupons.
  • 2018 Customer Choice Winner

Critical highlights

  • Do not order from this BOGUS company they are in the UK all foreign customer service which do not help what so ever!
How would you rate BudgetPetCare?
Top Positive Review

“Online shopping to the rescue”

crystal c.
7/29/20

In the times that we are living in, it has become relatively harder for us to go out and shop and wait in long queues. I am glad I found this reliable pet supplies store that sells a wide range of supplies for my dogs and cats. Despite the pandemic, I am happy to know that they are working their socks off just to keep our pet's safe. They have been delivering my goods well within stipulated time and I cannot thank them enough. Really amazing to say the least. Thank you!

See positive reviews
Top Critical Review

“My bank refused payment multiple times because this...”

Robin O.
3/9/22

My bank refused payment multiple times because this is from an international company. It took over two hours to get it straightened out. Seriously. When I called the person barely spoke English and that took another almost 40 minutes.

See critical reviews

Reviews (8,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet products (28) pet supplies (30) pet store (19) customer service (48) pet owners (9)
baileyw48
2 reviews
2 helpful votes
June 27th, 2020

As we are all dealing with this pandemic, I wasn't sure whether I'd even receive my order or not. So, I decided to contact their customer care team. I decided to shoot an email as it was mentioned that they were facing too many calls so email seemed like a better choice. The team got back to me within just one day and assured me that my order was on the way. And true to their words, I did receive my order after a few days. Gotta say, I am very impressed with their services and received the order in perfect condition.

Tip for consumers:
Great price always... with free shipping! Try to plan your pet med before few days

Products used:
Nexgard Spectra for dogs

Service
Value
Shipping
Quality
deborahe652
1 review
0 helpful votes
November 4th, 2021
Verified site experience

Easy to order. Prices are reasonable. Like the promo codes and discounts! Thanks
I only wish you had a disabled senior discount for service dogs and their owners. To make it more affordable. It's hard times as it is with Covid and all the prices have gone up and I can barely put food in the table. My cbd oil company does that. They ask you to fill out a form if you are disabled or in poverty and give us a nice discount. Just a nice gesture (suggestion)

Reason I chose this business:

Been a long time customer. Wish you had a senior discount or a discount for service dogs
Especially for a disabled senior who requires having a dog to help them.
Just a suggestion.

Reason I chose this product:

For my dog so she doesn't get fleas or tics or heartworm
I need her around to help me and couldn't possibly do without her!

steveb1616
1 review
1 helpful vote
December 1st, 2020

Just recently I came to know about this online pet care store, and I was pretty amazed at the prices. They are so reasonable, especially if you buy them in bulk. I was not sure at first, because you know, of obvious reasons. But when I heard that my cousin buys from here, I decided to give it a shot. Not only are the prices a striking feature, the quality of the products are extremely good too. Love it.

johnt3016
1 review
0 helpful votes
January 27th, 2022
Verified site experience

Issue w/bank approving my payment. Had to contact BPC directly. Had to call bank multiple times to get funds released before order could be confirmed. PIA! Hopefully delivery will not take as long as some have experienced. Notwithstanding looking forward to a long term relationship & good prices.

Reason I chose this business:

Best price for products (flea prevention)

Reason I chose this product:

In Texas there are lots of fleas year-round & two of my pets, 1 dog & 1 cat are allergic to them.

amaliyas
1 review
2 helpful votes
June 4th, 2020

I don't normally do online pet shopping, but pet stores near my house are shut due to coronavirus pandemic. My pet supplies needed a refill, and online pet stores were my only hope. Thankfully, I came across you guys. Purchased my desired supplies. Just waiting for the order to get delivered. Says it'll take a couple of weeks more, so i gotta wait. Phew! If not for this online store, I really don't know how i'd get my buddy's supplies. Thanks!

kathrynk288
1 review
0 helpful votes
January 7th, 2022
Verified site experience

I'm located in US and often have trouble with my bank card's willingness to accept. Tonight was no different. Usually, I can fix this quickly with my local bank however, it's after midnight and I just really need these meds ASAP as I had not understood the initial transaction was declined. I've spoken with your management in the past on a similar situation and just want to say THANK YOU for your due diligence and courtesy.

Reason I chose this business:

I've never had an animal or breed of dog of my choosing. You might say that the Universe chose me as their rescue guardian. For they are all broken misfits that need love. (As most of us are.) I work with several sympathetic vets who are also rescue owners of their own but attempt to keep my expenses affordable. You, without knowing, assist my efforts.

Reason I chose this product:

My larger dogs are becoming older and with past injuries, move slower. For example, my Jesse dog got run over by an 18 wheeler while I worked as a security guard checking in the 18 wheelers entering and exiting thru the gates of a distribution warehouse. She is a full-breed Japanese Sheiba. I'm assuming the trucker allowed her out of his truck while unloading and either forgot to collect her or was tired of caring for such a large dog in such a confined area as his cab. Either way, I watched her on camera for weeks. She sat up so majestically waiting for her owner to return. He never did. She survived due to the workers would feed her their sandwiches and such. My mother had died and when I returned to work a week later, she had been run over and my boss had called animal control to cage capture her for termination. Weekends were always slow so only one guard was needed. I turned all cameras away from the gate, pulled my little car into the yard next to her prison, and eventually coaxed her into my back seat. When I got her home to safety, I prepared a place in the backyard with food and water. Set her broken front right leg, and worked her back hip into place. Monday A.M. I took her to the vet to be checked on due to all her trauma. He commended my efforts but sadly said, you know I cannot replace her missing eye but let me tell you how special this animal is. He explained her breed and their loyalty. WOW, she is so smart, loving, and thankful. I'm located in FLORIDA. She is not a breed meant for hot weather. But my how I love her. If you could recommend a product that would actually help with her arthritis, that would be great. I'm moving her into my front porch so she does not need to walk so far but I'd like her to be more comfortable.

jeffi432
1 review
0 helpful votes
January 11th, 2022
Verified site experience

Second time I used your site... fantastic. Unfortunately I tried to use my GOLD American Express Card three times with this order- but declined on all three attempts. I called AMEX and they said that there was no issue on my end which then leads me to believe that an out of Country Order with AMEX will not work. Please let me now if you have had similar issues and thank you

myrnas48
1 review
0 helpful votes
February 21st, 2021
Verified purchase

I've been a loyal customer for budgetpetcare for several years. It's by far the best option in the market for my service dog's medicine.

I like to get high end medicine and avoid the cheap stuff sold in grocery stores. Veterinarians charge a lot of money for the medicines, and chewy.com is even much more expensive. I was very happy to find budgetpetcare so many years ago, never looked back, they always have good prices and continuously award me with discounts or rewards, the medicine is top quality, and their customer service team is very good, I have only had to call them once in all these years and they were quick to resolve the reason for my call. I only wish I had found them sooner, it would've saved me a lot of money I spent at the vet or on chewy.com.

Products used:
Medicines

Service
Value
Shipping
Quality
karenr2148
1 review
0 helpful votes
December 13th, 2021
Verified site experience

I hope the product works, money tight & desperate! Vet said, $230 I almost passed out. Two cats I got at an NC county animal shelter appx 6 weeks ago [TEAMING] with Hookworm! Had 11 Felines in 50 yrs-I'm 66 NEVER have my fur-pals had wormy things! Then, they have all been Primadonna's.

Open the front door, they gaze up at you like you have seriously lost your mind turn and walk away... Animals are so intriguing. Wish more people understood this.

Reason I chose this business:

You stock the product I read about and wish to try to ease them. I MUST help them. Not only for them but for cleaning the home. Scrubbing, I feel yucky... a hose, pure and simple... kidding!

Reason I chose this product:

Natural, ease of use [Ever attempt to give a cat a pill? Even chopped up in their food?], put a tutu on one...'Don't do this at home'

harrietx2
1 review
0 helpful votes
December 19th, 2021
Verified site experience

Well I'm immensely pleased with the pricing, and then you applied discounts to already low pricing…. Wow. I've actually put off ordering Revolution parasiticide for my very deserving cat, because the stuff is fiendishly expensive. But what a break! At budgetpetcare.com it's actually affordable. Thank you! Also, your site is easy to navigate.

Reason I chose this business:

I was searching online for answer to my question, What’s the difference between Revolution and Revolution Plus? Somehow, yours was the first site that came up — or maybe the first one that didn’t pelt me with irrelevant content. They’d was something about the explanation your website provided that struck me as sweet and sincere. Like my granny would certainly appreciate. Then I had to look just a little bit to find out if you were selling products. I love that. Your site is civilized and well-behaved, besides offering amazing prices

Reason I chose this product:

I was delighted to find it at a compelling price. (Nothing novel about the product - it’s a routine necessity)

jamieh422
2 reviews
0 helpful votes
September 21st, 2020

I love gathering information about a particular product before buying it. I do the sea when it comes to the healthcare of my two dogs. So when I landed on this online store, I was very happy to see the amount of information they provide on each product they sell. It helps a great deal for pet parents like me. Plus, I also love the price range as well. They are highly affordable and well within my budget. I really like this store and I am definitely buying from them again, if need be.

crystalc328
2 reviews
1 helpful vote
July 29th, 2020

In the times that we are living in, it has become relatively harder for us to go out and shop and wait in long queues. I am glad I found this reliable pet supplies store that sells a wide range of supplies for my dogs and cats. Despite the pandemic, I am happy to know that they are working their socks off just to keep our pet's safe. They have been delivering my goods well within stipulated time and I cannot thank them enough. Really amazing to say the least. Thank you!

robm658
1 review
0 helpful votes
March 19th, 2022
Verified site experience

I had trouble in the past locating the product but have gotten better finding it.
Thank you. Also, I was placing my order and it said add 10% more discount on top of original discount but it didn't seem to add it but overall. Very satisfied. Keep up the great prices and helping people save money; much need m. Really appreciate
Sincerely, Rob

Reason I chose this business:

Been with you for 3 yrs now. Love it…as long as my product remains available;)

Reason I chose this product:

Tick medicine is very important to our dog considering the rise in tick population in our region. I will eventually see what else my pooch would like to receive.:-)
Take care.

carpetg2
1 review
0 helpful votes
February 10th, 2021

My usual provider was backordered on the medication my pet needed. I tried Budget Pet Care. The medication was available and I was able to get the medication at a substantial discount. It more than made up for the short wait. The product was as advertised, and my pet supplies are complete. I actually ordered twice as much as usual, because the price was so good.

Tip for consumers:
check out the prices

Products used:
ivermectin

Service
Value
Shipping
Quality
michaelx294
1 review
0 helpful votes
October 9th, 2021
Verified site experience

Quick and easy. Had a password problem. Called and they took care of it. Also Frontline for cats quit working after 6 months. Flea infestation. Switched to Advantage II. Purchased locally. One order the medicine expired. And I was told I haven't purchased anything for 10 years. Not true. My last purchase was earlier this year and many times before. Even my orders reflect the 2021 purchase. So generally all is good

Reason I chose this business:

Generally no problems.

paulal290
1 review
0 helpful votes
February 18th, 2021

Have ordered from Budget PetCare for years and have been absolutely delighted in their customer service, selections and speedy delivery. The prices are also good along with the discounts available through the company. Have used Frontline for ages and now am using Revolution during the summer months for my indoor/outdoor cats with the added ear mite protections plus others. Very pleased with Budget PetCare

Products used:
Fronline aka Combo and Revolution for cats

Service
Value
Shipping
Quality
aliciaj157
1 review
0 helpful votes
February 26th, 2021

I've been ordering from Budgetpetcare for years for heartworm and flea meds. I now do auto-shipments for 6 or 12 months' supply. The prices are the lowest I've found, and they often have special discounts. Customer service has been good, eg. When a shipment was delayed once. Really prompt responses via email. There is a dollar-plus fee for customs or what-have-you since the products come from overseas.

Tip for consumers:
I suggest doing auto-shipments for best discounts.

Products used:
Flea and heartworm meds for dog.

Service
Value
Shipping
Quality
jackm627
1 review
1 helpful vote
May 7th, 2020

For the past couple of years, I have been pet shopping online. It is because it's much easier and a lot less stressful than having to stand in long queues. For an old man like me, I find it hard to stand in long lines just for pet supplies. Luckily, I found this online store. Their products are reasonably priced and the qualities of the products are superb. In fact, the quality is superior to the ones I used to purchase from the store downtown. People must give online pet shopping a try!

toddo100
1 review
0 helpful votes
November 28th, 2021
Verified site experience

You stock quality brands and generics. My only hesitation at first was your location outside of the USA. Ie Canada... took a chance and everything has worked out great so far... I recommend your website to my friends... good job guys/gals!

Reason I chose this business:

You stock quality brands and generics. My only hesitation at first was your location outside of the USA. Ie Canada... took a chance and everything has worked out great so far... I recommend your website to my friends... good job guys/gals!

Reason I chose this product:

You stock quality brands and generics. My only hesitation at first was your location outside of the USA. Ie Canada... took a chance and everything has worked out great so far... I recommend your website to my friends... good job guys/gals!

audreys424
1 review
0 helpful votes
November 26th, 2021
Verified site experience

Simple and easy. Like the 15% discount and extra 2 doses. Could you send me 1 more free dose? I have 3 cats. This would give me 5 months of peace. We are retired seniors and every little bit helps! Thanks so much! AH

Reason I chose this business:

Lowest price!

Reason I chose this product:

Need protection for my cats. Two of them are in and out all day.

joshuam700
1 review
0 helpful votes
February 18th, 2021
Verified purchase

Great company been using for years great customer service when needed unbeatable prices genuine products highly recommend

Tip for consumers:
Look for coupon codes

Products used:
Seresto collars

Service
Value
Shipping
Returns
Quality
amandat379
1 review
0 helpful votes
June 13th, 2020

Earlier this online site used to take longer to get products delivered but since the last couple of months, they have really improved on their services! Thanks to this online store, I no longer have to worry about my cats! They're all completely safe and free from parasitic infestation.

charlesi377
1 review
0 helpful votes
March 12th, 2022
Verified site experience

I have been buying from you for years and never disappointed. My dogs have stayed totally protected at such a reasonable price compared to any other pet care i could find. Love the discounts. Thanks

Reason I chose this business:

Comfortis Plus (Triflexis)

Reason I chose this product:

This is all I ever gave my dogs and no problems but some so old they left me. This medicine is a blessing. No greasy hair and skin and no extra worming or two or three applications. One and done and I live in the South with mosquitos gon to bed and no heart worms. No worry. Thanks Can't buy it anywhere cheaper.

stephenk1111
1 review
0 helpful votes
January 4th, 2022
Verified site experience

I am used to more discount than received today, but still a fantastic deal from budgetpetcare.com. Please keep the discounts coming! Stay safe and thank you very much!

Reason I chose this product:

Effective against ear mites

alishav18
1 review
0 helpful votes
November 23rd, 2021
Verified site experience

Satisfied with previous order so will purchase again and set up auto ship, received within reasonable amount of time, easy on-line order process, discount is added bonus.
Thank you

Q&A (17)

Answer:

Hello Dawn, We would like to assure you that all our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. We only sell products from reputable and leading international brands. Shopping with us is no different than buying from your neighborhood vet or pet store. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality. In case, you are not satisfied with the product after using it, we accept your claim for a refund as per our 100% satisfaction guarantee.

By Andrew D.,
See more answers (2)
Answer:

I have not tried Frontline, but I have used Sentinel, Heartgard and Revolution from here and have always been pleased with results.

By Jaqi M.
See more answers (3)
Answer:

Hello Sherry, We only sell products from reputable and leading international brands. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality.

By Andrew D.,
See more answers (2)
Answer:

Hi Dave, All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.

By Andrew D.,
See more answers (2)
Answer:

Ordered in past n was about 5 days or less. But ordered about 2 months ago during Covid 19 and still have not received product

By Debbie L.
See more answers (2)
Answer:

Hello Kelly, All the products we offer to sell on our wbesite do not require prescription from the country we ship i. E. Australia. However, our products are genuine and same as sold by the manufacturer in various countries. Hope this clarifies your question. Thank you!

By Andrew D.,
Answer:

Hi Isabel, Yes. Bravecto is approved for use in breeding, pregnant, and lactating dogs. Including Bravecto, all our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.

By Andrew D.,
Answer:

Hi Kevin, We only sell products from reputable and leading international brands. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality. In case, you are not satisfied with the product after using it, we accept your claim for refund as per our 100% satisfaction guarantee.

By Andrew D.,

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About the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com

Business History

Serving since 2000

Company Representative

andreww62
Andrew D.
Typically responds within 29 days

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4.9
8,246 reviews
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