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    Casper

2018 CUSTOMER CHOICE AWARD

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Trustpilot
4.2 / 5
Corporate Values

Overview

Casper has a consumer rating of 3.71 stars from 38 reviews indicating that most customers are generally satisfied with their purchases. Casper ranks 16th among Mattress sites.

  • Value
    2
  • Shipping
    3
  • Quality
    2
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

Critical highlights

  • PLEASE READ THIS IF YOU ARE THINKING OF GETTING A CASPER MATTRESS!
  • I can now see a two inch gap all the way around the bed between the Casper mattress and the bed frame.
How would you rate Casper?
Top Positive Review

“100 Nights - You Decide”

Julie R.
8/31/20

After going through way too many pillows for one person in several lifetimes I finally decided to give the Casper Standard Pillow a try. They give you 100 nights to try it out so I figured I had nothing to loose. The shipping is free and my pillow arrived in 2 days. The roll up the pillow to box it so there is less packaging and it poofs right up when you pull it out. You can see right away that it is well made and there's an inner removable pillow to help keep its shape and keep it fluffy. I absolutely love this pillow and Im going to purchase a second one for the other side of the bed. It's like sleeping on a cloud. I think for my next bed I'll give the mattress a try.

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Top Critical Review

“Casper does not cate about customer service”

Lauren S.
5/28/20

We purchased a bed directly from their website on Memorial Day and they gave us a huge discount that we could not believe. The product shipped but when we could not track it we called them. Only to find out we were not getting our bed because they said the discount was a mistake and they are not honoring it. They only offered $50 off. And no one called us to explain what happened, we had to call them. What company does not honor a discount they applied?!? Receipt below shows the discount. Why would I want a bed from them now? Plus now we missed out on the other mattress places that had Memorial Day sales.

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Reviews (38)

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Reviews that mention popular keywords

mattress (14) bed frame (3)
julier79
32 reviews
70 helpful votes
August 31st, 2020

After going through way too many pillows for one person in several lifetimes I finally decided to give the Casper Standard Pillow a try. They give you 100 nights to try it out so I figured I had nothing to loose.

The shipping is free and my pillow arrived in 2 days. The roll up the pillow to box it so there is less packaging and it poofs right up when you pull it out.

You can see right away that it is well made and there's an inner removable pillow to help keep its shape and keep it fluffy.

I absolutely love this pillow and Im going to purchase a second one for the other side of the bed. It's like sleeping on a cloud. I think for my next bed I'll give the mattress a try.

Service
Value
Shipping
Quality
laurens508
1 review
4 helpful votes
May 28th, 2020

We purchased a bed directly from their website on Memorial Day and they gave us a huge discount that we could not believe. The product shipped but when we could not track it we called them. Only to find out we were not getting our bed because they said the discount was a mistake and they are not honoring it. They only offered $50 off. And no one called us to explain what happened, we had to call them. What company does not honor a discount they applied?!? Receipt below shows the discount. Why would I want a bed from them now? Plus now we missed out on the other mattress places that had Memorial Day sales.

kareni384
1 review
0 helpful votes
April 22nd, 2021

I needed a mattress and was looking for a good, solid option that could be delivered in a timely manner. I ordered something on another site--but learned that the mattress would take 14 business days to arrive!--too long. So I went over to Casper and saw that mattresses arrive between 5-7 business days after order. Could this be true? I chatted with someone just to be sure, and was told yes. GREAT! I immediately cancelled the other ordered and ordered a mattress, box spring, and bed frame from Casper, comforted by the knowledge that the delivery of my order was imminent.

The bed frame arrived in five business days. Great! The box spring arrived in seven business days. Great! The mattress? The day before the mattress was promised to arrive (seven business after my order) I was told I could expect the mattress a full week AFTER what I was told. 5-7 business days? The expectation set on their website and confirmed by their employee? A total lie. And, to top it all off, I was given less that 24 hours notice that the mattress would NOT be arriving when promised.

I called Casper. Surely they would find a way to make this right. I knew there was likely nothing they could do to get me my mattress--I would have to cancel the order and find another mattress that could be delivered IMMEDIATELY--but I figured they would try to make up for the fact that they put me in the stressful situation of scrambling to find a mattress store that could do same-day delivery. A discount on my order, maybe a discount on future orders... something.

NOPE!

I talked to three people at Casper, including a supervisor, who politely told me that the difficult situation they'd put me in was none of their concern, they didn't care. They canceled the order, callous to the pain they caused by their communication mistake and their failure to communicate their delay.

I'm very disappointed in Casper. If Casper isn't able to take responsibility in fixing their mistakes, I wonder what other ways they're failing to maintain integrity.

kevinv215
8 reviews
4 helpful votes
July 3rd, 2020

I also had the pleasure of trying on how soft and quality mattresses from Casper. It's like sleeping on a very nice cloud. The mattress adapts perfectly to my body, and I haven't felt any discomfort or anything else. So I'm really glad that I chose Casper site and made my first order there.

ericb1568
1 review
0 helpful votes
July 23rd, 2021

In July 5, I ordered two twin XL original hybrid mattresses. They indicated that I should receive delivery of the mattresses on July 15 or 16th. Those dates came and went and there was no shipment initiated. I emailed customer support and received no response. I had to call their customer support number to try and get information. They couldn't tell me when the Mattresses would ship. A few days later I called again and they said the mattresses we're coming into their warehouse and should ship to me in a few days. They said they would email me updates, which they never did. I emailed customer support for an update and received none. After that time frame had passed, I called again to get an update. This time they told me that they would have no mattresses to ship me for several more weeks. I asked them to cancel my order. They put me on hold for 15 minutes to come back and cancel my order. Every time I called to get a status update I was on hold for an extended period of time waiting to find out the status of my order. Casper gives miss leading information about when you would receive your mattresses, So they can capture your order. Their customer support department is completely unresponsive to emails. Their telephone support appears to have a lack of information. Very poor customer service overall.

Products used:
None

Service
Shipping
osmanb4
12 reviews
0 helpful votes
November 16th, 2021

Unfortunately, my old mattres was ripped and I had to find a new one in a very short time, because I needed a place to sleep on. Of course, in my town there are no shops which are specialized in mattresses and I started to find something online. I had to sleep on a floor for couple of days, however it wasn't for nothing. I got my new mattress from this website in couple of days and now I'm really glad that I mad such a decision in the past to apply to this company. I see the quality of this mattres and I understand that it was made because of really hard work.

dianem422
3 reviews
22 helpful votes
February 5th, 2019

Not sure why the mattress is losing height, density, width and length. I can now see a two inch gap all the way around the bed between the Casper mattress and the bed frame. I don't really want a mattress replacement if this is just going to happen again in 6 months. I can't be the only person this is happening to, were are the accurate reviews?

stephanieh118
4 reviews
33 helpful votes
May 7th, 2017

Before you succumb to Casper's aggressive ad campaigns everywhere, make sure to do extensive research on this company and consider the myriad higher quality alternatives on the market right now.

In case you haven't heard, Casper has filed lawsuits against three independent mattress review bloggers just because these bloggers gave them average reviews compared to other mattresses. They also launched a search engine attack on the bloggers so fewer consumers can access reviews. In other words, instead of trying to make their product better, Casper is instead trying to silence their critics. It's already a difficult endeavor to buy a mattress with so many choices out there, and here's Casper wanting to make it harder for consumer to make an informed buying decision.

Meanwhile, they've downgraded the top layer of their mattress to an inferior poly foam to scrimp further on material costs. Doesn't it feel good to know that the money you're spending on your mattress is not going towards to its quality but instead towards more subway ads and lawsuits against reviewers? Not!

Beware of Casper. Check out the alternatives; you'll get more bang for your buck.

richardy22
Richard Y.
2 reviews
3 helpful votes
March 23rd, 2016

Ordering was straightforward and really easy to understand. Their 100-night trial program is what sold it for me, though this mattress is exceptionally comfortable so I don't think I will be taking them up on that offer. It was delivered within the window I requested without any issues at all. Literally took it out of the box and put it on the bed frame. Couldn't have been easier. I love it.

arashm4
2 reviews
6 helpful votes
September 24th, 2019

PLEASE READ THIS IF YOU ARE THINKING OF GETTING A CASPER MATTRESS!

The mattress was great during the trial period, which is why I didn't return it! But then it started getting soft. And then softer, and softer! One year in, it got so soft that I started sinking in my mattress and getting terrible back pains (I am 140lbs, sleeping on a Queen mattress by myself, switching sides all the time). Contacted the customer support, they asked for photos, and then said my mattress was probably defected and sent me a replacement mattress. Now this is where things get ridiculous! The replacement mattress is EXTRA SOFT! Softer than the original mattress after all the sinking! When I contacted Casper about this, their response was "oh yeah, we changed our mattresses a little while back and now they are softer around the hip area", the exact area that was bothering me and giving me back pains! And now they are refusing to exchange or refund this new mattress. They said they are happy to send me suggestion for mattress toppers!

So basically they sold me a defected item, then replaced it with something completely different, and then suggested I buy a $200 mattress topper to fix the $1000 super uncomfortable mattress they gave me! Unable to understand that the replacement mattress I got is COMPLETELY different from what I had (and liked) during the 3-month trial period!

I have a bunch of friends with Casper mattresses. So I started asking them how they like theirs, and EVERY SIGNLE ONE OF THEM are saying their mattress become very uncomfortable after a year or so! I know I am at fault here too, for not doing my research prior to purchase, but was also not expecting this from Casper!

johnh590
John H.
47 reviews
6 helpful votes
March 30th, 2016

I did my new bed research online. I compared about 6 brands. The layering of the different foams is what sold me on the Casper. It had what I was looking for. Very little memory foam, small softer layers and a bass that was firm. It's very comfortable. Thanks for making a great product.

theresad21
16 reviews
47 helpful votes
November 9th, 2015

You may love this mattress or you may hate it. You could sleep like a baby or wake up in pain. And they will take it back within 30 days - you are NOT required to sleep on it for 30 days. But they won't provide a topper if you need a less firm mattress. If the Salvation Army in your area won't take it away (mine won't) then Casper send the mattress to a landfill. It makes no sense to refuse to provide a topper to soften the mattress when the other option is for the company to take a loss on it completely. 1-800-got-junk costs money and isn't the tax write off the Salvation Army would have been.

Service
Value
Shipping
Returns
Quality
scottl91
Scott L.
14 reviews
2 helpful votes
October 20th, 2015

Easiest mattress purchase ever. No stress. Like the CarMax of mattress buying. Very happy with the product. Anyone that hates shopping retail and loves to sleep should consider Casper. They were very helpful on the phone providing information about the product. Mattress arrived on time and in great condition! We love it!

heleno24
1 review
3 helpful votes
April 21st, 2016

The entire process to order was like a dream. Sometimes I like to sleep on my back, but with how soft my old matress was, it didn't support me very well. I came across the Casper and found it interesting so I ordered mine. Once I tried it out and layed on it for a week, I started to sleep better than before with less soreness!

bobo32
1 review
3 helpful votes
November 25th, 2015

It's hard to find a mattress that fits a bigger person and is comfortable. This often proved to be a problem until my wife and I tried the Casper. With it's top layer being latex, we are able to stay cooler at night which means better sleep.

emilianol6
8 reviews
2 helpful votes
June 8th, 2020

Excellent site and comfortable mattresses. My mattress was delivered to me as soon as possible, the delivery match my order. Everything was almost perfect, thank you for the good attitude towards customers.

nancyq14
1 review
2 helpful votes
August 31st, 2015

Having an adjustable bed frame doesn't stop you from being able to sleep on a Casper. Upon needing a new matress I didn't want to get anything too expensive. The Casper was not only cheap, but it's contents allow it to be used on an adjustable bed frame. I haven't had such a great night sleep prior to owning this wonderful bed!

steveu8
1 review
2 helpful votes
August 1st, 2015

Purchased my Queen mattress from Casper after seraching through the internet options. I had heard about the Casper and decided to try it out. Their prices were extremely affordable and I just couldn't pass up the free shipping!

lisaq12
1 review
3 helpful votes
February 15th, 2016

Unboxing my mattress was like a dream. I needed a matress quickly because I was moving into an apartment with my best friends. Shipping was a breeze! When I bought it from here, I got it within 1-3 business days and ever since, I've slept great.

anthonyn33
Anthony N.
2 reviews
2 helpful votes
March 12th, 2016

Does a better pillow exist on Planet Earth? Perhaps but now that I have my Casper pillow, I surely won't be searching for it. The most comfortable I have ever used. It's fantastic! Product was at door practically next day!!

michaeld194
1 review
2 helpful votes
January 27th, 2016

Wake up and try to get out of bed without your S. O. knowing? We had the same issue. We needed a mattress that doesn't move or make noise when one of us got up. Ever since we have gotten the Casper, my wife doesn't notice when I leave and we both sleep even better than before!

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An obsessively engineered mattress at a shockingly fair price. Try sleeping on a Casper for 100 days, with free delivery and painless returns.

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