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    CheapOair

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.8 / 5
ResellerRatings
3.4 / 5
Corporate Values

Overview

CheapOair has a consumer rating of 4.43 stars from 120,938 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CheapOair most frequently mention great service, easy process and seat selection.CheapOair ranks 1st among Discount Travel sites.

  • Service
    836
  • Value
    2207
  • Shipping
    2052
  • Quality
    2170

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 83%
Positive
46,638
Neutral
3,764
Negative
5,778
View ratings trends
139
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What reviewers want you to know

Positive highlights

  • Quitesatisfied with the progress of my bookings and the services from the web site so far.
  • Easy booking process and very convenient method of payments.
  • 2021 Customer Choice Winner

Critical highlights

  • Disappointing customer service; have kept on hold for too long
  • There is no clear resolution to the credit card button and i am getting frustrated.
  • No area to fill in frequent flyer info, added cost for seat selection and added cost for a boarding pass?
How would you rate CheapOair?
Top Positive Review

“Greg was very awesome!”

Tom V.
3/8/22

Greg was very awesome! He was very patient with me and my father over the phone after we asked him endless amounts of questions, he carefully looked and looked and looked to find us a rate/flight that worked with our budget before we finally settled on one price! I wish he had a direct line or extension that we could call him on to help us with future flights! Thank you so much for your time and patience Greg! You are awesome!

See positive reviews
Top Critical Review

“Worse experience ever”

Solmaz G.
12/4/21

I never had a worse experience than I have with the Cheapoair website, NoOne answering questions, and their agent working across the world with a disaster accent that I don't even understand them and their voice is cutting off and just passing you to another agent. I hate myself in this situation to deal with unprofessional ppl. They keep changing my flight and they don't have any answers. I'm waiting on the phone for over 75 minutes, see the pic attached

See critical reviews

Reviews (120,938)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1599) credit card (395) seat selection (352) return flight (177) web site (234) booking process (153) promo code (226) book flights (126) booking experience (104) use site (67)
tomv526
1 review
0 helpful votes
March 8th, 2022
Verified purchase

Greg was very awesome! He was very patient with me and my father over the phone after we asked him endless amounts of questions, he carefully looked and looked and looked to find us a rate/flight that worked with our budget before we finally settled on one price! I wish he had a direct line or extension that we could call him on to help us with future flights! Thank you so much for your time and patience Greg! You are awesome!

elizabethl1297
1 review
0 helpful votes
September 12th, 2021
Verified purchase

Not great! I would like to speak to an agent! There was no problem speaking with someone when I booked the trip and gave my credit card. Since then I can't get a hold of anyone. Ive waited nearly 3 hours on hold and never had anyone pick up!

dianea724
1 review
0 helpful votes
August 24th, 2021
Verified purchase

I had Emma for my reservation information. She was polite, patient, and professional. She knew how to do her job, which is so impressive. Most young opeople in my experience have no manners, don't have people skill, if it gets hard they will pass me along to someone else. So many congratulations for having this young lady in your company. If only all reps could be this informed and just nice.

solmazg
1 review
0 helpful votes
December 4th, 2021

I never had a worse experience than I have with the Cheapoair website, NoOne answering questions, and their agent working across the world with a disaster accent that I don't even understand them and their voice is cutting off and just passing you to another agent. I hate myself in this situation to deal with unprofessional ppl. They keep changing my flight and they don't have any answers. I'm waiting on the phone for over 75 minutes, see the pic attached

Tip for consumers:
Don't buy plane ticket or anything from Cheapoair website

Products used:
flight website

Service
Value
Shipping
Returns
Quality
andrewt835
1 review
0 helpful votes
August 11th, 2021
Verified purchase

Site was easy to navigate however, there are so many choices that come up after you have already confirmed your flight, that it's hard to tell if you missed something. I also had a fraud alert on phone and an email that my preferred baggage request was declined. I thought it was done at the same time? Over all happy but it would be good to be more clear. W.

sanazm4
1 review
0 helpful votes
October 21st, 2021
Verified purchase

Everyone please attention to me
CHEAPOAIR IS A RUBBER!
They make a lot of FRAUD!
They sold me a business class ticket and sent me the confirmation email,
But that ticket doesn't exist!
When I was trying to book my seat it goes to premium economy!
Calling them many many times with no answer!
They are just stealing your money!
Be cautious!
If you need any prove reply to this and I will email you all the details.

Service
Value
Shipping
Returns
Quality
naidui
2 reviews
0 helpful votes
February 5th, 2020
Verified purchase

I like your online booking registration thorough & clear infos. No gimmicks or repeatations of asking personal infos unlike some flight agents. Last time i travelled with this agent loved the staff guidance & assistance at the airports too. Many Thanks, God Bless. I am a reqular traveller to UK visiting my grandchildren. Will recommend CheapOair to friends.

anner194
1 review
0 helpful votes
January 4th, 2020
Verified purchase

Hello, I shall be recommending this site to friends.
Please help with undernoted query.

I am returning to UK end of January and prior to my flight to NZ purchased a Visa for entry into NZ. Surely I do not require another visa to visit the north island for a very short visit? Could you please let me know if I do require another Visa? I arrived at Auckland Airport on 5th Dec and will be flying back to Edinburgh on 28th Jan - Dunedin via Auckland. Would appreciate your help with this, Many thanks,
Anne Roberts

stephaniei524
1 review
0 helpful votes
March 16th, 2022
Verified purchase

Quick and easy!
I was able to complete my International Reservations and seat selection in less than 10
Minutes. Confirmation came by email in another ten minutes with a follow up email asking
Me if I had received my booking information.
Got the cheapest possible price and shortest duration.
Thanks CheapOair!

Value
Shipping
Quality
milesw16
2 reviews
0 helpful votes
March 20th, 2022
Verified purchase

Quick and easy. Thorough yet easy to understand. Thank you.

I do not like how the total was $126 then as I kept moving forward in the process, you said, "oh the price is now$160 due to daily price changes ". Which I don't believe that it magically went up. You probably say that to every customer because I was already halfway through the process and did not want to start over so I clicked okay.

Value
Shipping
Quality
garye222
1 review
3 helpful votes
October 27th, 2020

UPDATED - CheapOair reached out and contacted me based on poor review I initially gave. While it took about 3 hours of my time they worked very hard to address this issue to my satisfaction. While the experience was less than fun, in the end Agnos from the "Supervisor Desk" delivered. Change rating from 1 to 4 stars due to follow up on CheapOair's Follow-up. (still did not get full credit after re-booking but way better than where we started) Thanks to Agnos! OLD Review-Trip was cancelled due to Covid but Cheapo charged me $35 a Ticket because we did not use ($70 for 2 of us), now booked direct through American Airline and they charge another $50 Each for doing nothing! What a Rip Off. WILL NEVER USE AGAIN! Terrible company taking advantage of people during Covid.

melissad1520
1 review
1 helpful vote
October 27th, 2021
Verified purchase

Pretty good, found best rates when compared to other search cites, some coupon codes helped.
A bit much trying to push extra purchases of seats and extras but the basic function is quite easy and works well.
Have been using cheapoair for nearly 20 years, since I first encountered it in 2003.

jayt440
1 review
0 helpful votes
July 1st, 2021
Verified purchase

The booking process was very easy to navigate, and allowed enough time to contemplate the best selection for a persons goals and the means available to try to meet that goal. The range in flight times and costs were fair and broad based. Thank you for allowing my grandchildren to visit me with their mom while my son is serving our country abroad in the armed forces. God Bless and be well!

debral448
2 reviews
0 helpful votes
January 23rd, 2022
Verified purchase

This was an amazing experience! Brooks (who was the customer service agent helping me) was such a super great help and was unbelievably courteous and overwhelming kind and very helpful! He was a blessing by getting me the best price for my ticket to Boise, Idaho for my son's 40th Birthday and I am so excited! Thank you Cheapo Air and I will certainly refer you to everyone I know!

danq242
1 review
0 helpful votes
October 27th, 2021
Verified purchase

My first time ever through CheaOair everything went smooth Until there was a problem with them not charging enough for my room. So after 2 hours on hold and being transferred 3 times it was their mistake for not charging 23.00. I got no apologies or nothing to make it better except I was told your problems is fixed now. I'm sorry but for 23 dollars should not have had to go through this. ON my next Trip I will be rethinking of booking elsewhere.

nicholasf279
1 review
0 helpful votes
March 14th, 2022
Verified purchase

Customers service has been excellent. They represent your company well. The one thing I didn't like is that I wanted Business or First Class for my entire trip because of my health. I have Multiple Sclerosis and my L3, L4, L5 disc are deteriorating and the pain in my back is severe. I just wish he could have gotten me in Business or First Class the entire trip. I needed to get away for a while I have been stuck in the house and it's depressing,

ericx208
1 review
0 helpful votes
August 23rd, 2021
Verified purchase

Site is easy to navigate... some confusing thought choices when it comes to trip cancelation, insurance options, ticket change insurance, etc... but looks like it's planned that way so you are frustrated enough to just pick one (or not) and hope it covers something... could always read the fine print legalize but by the time you're finished, the ticket price might be higher or the airline is out of business... hey... I'm kidding guys... mostly..

ruthp608
1 review
0 helpful votes
September 16th, 2021
Verified purchase

I was trying to book two (2) flights but only booked one (1). The guy helped me when I called the 800-phone number. He was excellent and patient. He displayed "GREAT" customer service skills. Thanks Cheapoair.com for making my Las Vegas trip a dream come true

dianac481
3 reviews
2 helpful votes
June 8th, 2020

Their customer service email is down and has been all week- all emails kicked back or just won't go...
Site was down and phone calls kep getting disconnected but eventually, they called back and were able to help me change my flight-then change it again after my visit date changed due to factors not under my control. I still had to pay $100 but at least they were able to help after many long waits on the phone and several disconnected calls.
I am pleased with their efforts in the end.(Below outlines the problems I had initially but again, they DID help me in time!
#1
After I booked my itinerary came to my email showing wrong return date.
#2
Selected changeable tickets but they showed as in-changeable.
#3
Emails and online form to request cancellation or change get sending "undeliverable" notices back to my email.
#4
Called 3 or 4 different phone numbers published as customer service or cancellation #s and held with either no answer or, when answered (in India) I was put on hold "while he looked up my booking#", and never picked me back up.

jessican916
1 review
0 helpful votes
September 3rd, 2021
Verified purchase
• Updated review

Great fare! I was able to secure a mixed business/first class booking for my wife and me. She just fractured her ankle so every comfort will help. Thanks to CheapoAir we got a very competitive price - not much more than Premium Economy!

Reason I chose this business:

Success in the past.

Reason I chose this product:

Best combination of comfort schedule and price!

Value
Shipping
Quality
Great fare!
September 3rd, 2021
Verified purchase
• Previous review
ronaldy73
1 review
0 helpful votes
November 27th, 2021
Verified purchase

Great prices. But your website still reminds me of the late 90's early 2000's when you trick customers into buying things they didn't realize they bought. I can't believe you still have that as a product management/business goal. But you have the cheapest flights around so what can I say. So I deal with it and pray I didn't hit one of your flashy links that forces me into a subscription model.

johnk3369
1 review
0 helpful votes
November 13th, 2021
Verified purchase

The served food in United Air was not as I expected it to be a complete meal. It seems they are just snacks. In fairness, the staffs in the flight were all good. The connecting flights to the Philippines were all delayed, though the airlines provided free accommodation we're still sad that we needed to extend our quarantine days upon reaching our destination. Another day lost that's supposed to be enjoyed with the family.

Value
Shipping
Quality
christianm486
1 review
0 helpful votes
March 19th, 2022
Verified purchase

Superb website to book air ticket specially international flights. Very simple layout and easy to book by even layman. Hats off to the website designers. Looks like cheapoair believes in'keep it simple' policy. I tried to book through few renowned websites, but failed due to their complex layout. U really need a phd to book thro their site. Thanks once again.

alfredg98
2 reviews
0 helpful votes
March 8th, 2022
Verified purchase

More attractive flights than other sites we have tried. Continually improving their website experience. I recommend the cheapOair alternative, especially to those looking for decent flight times, minimal connections, and low fares.

christopherq119
1 review
0 helpful votes
January 31st, 2022
Verified purchase

Excellent experience with agent. Emma went above and beyond what I expected. She corrected my concerns with the first agent, and gave me a totally awesome different experience. Hope all your agents are as helpful, knowledgeable, and pleasant to work with as Emma. In my opinion, she deserves Agent of the Year Award. Really enjoyed working with her. Thanks

Service
Value
Shipping
Quality

Q&A (102)

Answer:

I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.

By David L.
See more answers (21)
Answer:

Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!

By victoria v.
See more answers (15)
Answer:

Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.

By Shrikant B.
See more answers (6)
Answer:

You can't and they will steal your money like what they did to me

By James D.
See more answers (2)
Answer:

They are good but there policies are not good

By Terrance J.
See more answers (5)
Answer:

It is 24 hrs but I would suggest not to buy ticket on their website. There are many hidden aspects in their tickets and hence they can sell it at lower prices but yu might end up spending more eventually. I suffered myself recently and had to buy a new ticket for my travel as they gave me a bad ticket.

By Shrikant B.
See more answers (5)
Answer:

Don't book with them for a car rental. Did this and the rental agent at Advantage said they don't honor "third-party" bookings and had never heard of them. Our car cost triple what was quoted. Oh, and they charged $15.00 to my credit card to "reserve" the car. I tried to complain but on hold for hours, tried email complaint, etc. I gave up. Great experience booking a flight but horrible on the car. Don't waste your time booking a car with them, it doesn't get honored.

By merv f.
See more answers (3)
Answer:

I disagree with Catherine F. My confirmation was not sent immediately, it took about 15-20 minutes, but they will send one.

By Miles S.
See more answers (3)
Answer:

I have been trying to get a hold of a representative to change my flight time & none of my calls event go thru --what # are you calling?

By darina b.
See more answers (2)
Answer:

NEVER BOOK FLIGHTS WITH CHEAPOAIR! ENDLESS SAGA! Beside that they asked me $5797 to change one leg of the return of a $1350 flight a first time and then $7876, I finally discovered that they are located in PAKISTAN! No air company can detect on their system the fare for this ticket so no company could change this return! The ticket has been bought from those gangsters from some consolidator in a shady way. The customer service is pitiful and simply doesn't care about you once you have been scammed with the ticket purchase. AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! Basically out of a regular flight of 16 hours I have to add 9 hours to reach LA via Washington. A real pain in the butt. And now that I already checked in, they are babbling of contact Lufthansa when I'm already in the plane AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!

By andrea c.
See more answers (2)

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About the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

Business History

History of Fareportal

Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.

Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.

In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.

By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.

Fareportal Highlights:

Fareportal is one of the top 5 consumer-focused online travel companies in the United States

Fareportal is the number 2 online travel company in flight volume

Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide

As of 2019, Fareportal is generating over $4 billion in sales annually

Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process

Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites

Company Representative

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4.4
119,038 reviews
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