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    CyberPowerPC

Ratings On Other Platforms

Trustpilot
2.5 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

CyberPowerPC has a consumer rating of 2.41 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about CyberPowerPC most frequently mention customer service and graphics card problems.CyberPowerPC ranks 53rd among Computer sites.

  • Service
    25
  • Value
    25
  • Shipping
    22
  • Returns
    21
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
5
Neutral
1
Negative
24
View ratings trends
22
See all photos
How would you rate CyberPowerPC?
Top Positive Review

“Great company, legit but could provide better customer service. Fulfills everything as promised!”

Matthew G.
8/12/21

I received my PC two months ago. Good company in my experience. They can be called and you can most often talk to your order service rep, however, they're usually in a hurry to end the call or get to the next one. Not flexible, will not make any changes to order and will ask that you cancel and remake the order even while waiting on parts. Research parts thoroughly to avoid this inconvenience. This is on you, but they could help some. PRODUCT: (See Product info for specs below) Boxes are well packaged with tons of cardboard! I've had my machine for 2 months now, ZERO issues. No crashes, runs at reasonable temps under stressful loads. One RAM card side/heat dissipator (Thin cosmetic aluminum siding) appears to be bent, spreading it from the heat sync of the inner-components but was easily re-formed into shape without issue. Works functionally and remains at reasonable temps under stressful loads. No faulty or under-performing components, computer benches in the 74th percentile of computers with the same components across all areas on average. (better than 73 of 100 of the same build, this is good!) I'd recommend this company to a friend, with some guidance as to optimal part selection.

See positive reviews
Top Critical Review

“Slow to fix new pc”

Troy B.
1/26/22

Still waiting 12 days and counting for replacement power supply to fix 5 day old new pc. This is unacceptable.

See critical reviews

Reviews (46)

Rating

Timeframe

Other

buddym32
1 review
2 helpful votes
November 22nd, 2021
Verified purchase

My experience with CyberpowerPC support can be summarized as follows:
Support requests via email automatically being closed without a response from a person.
Hour long hold times, only to be redirected elsewhere for more holding.
Chat support that is no faster to get you assistance than over the phone.

Tip for consumers:
I would recommend choosing a different site

Products used:
Gaming PC

Service
Value
Shipping
Quality
eugenep22
1 review
5 helpful votes
February 18th, 2021
Verified purchase

Avoid these guys. Ordered a $4.6k machine, with lots of upgraded stats, including upgraded RAM. When I got the machine, the RAM ran at 2.4Ghz instead of 4 I paid for. That's because the RAM wasn't on the motherboard manufacturer's QVL list.

When I called tech support, they offered either a partial refund for the RAM (why partial?) or to send me other, generic sticks, with no guarantee they'd work any better. In general support was unhelpful bordering on rude.

I'm never shopping with these guys again.

koollinh
1 review
1 helpful vote
December 4th, 2021
Verified purchase

Cyberpower laptop configuration is pretty good. BUT the person who builds the laptop are Not professional enough,{Touchpad}the most basic software will be missed. And server not good. Because i just buy a $1500+. Cyberpower laptop, and touchpad not working. When i check the laptop.no touchpad software driver there. And Can't find their software online. I email them. Tell them send me a touchpad software driver. 2days pass still No one responded to me. I think this is sample problem, just send me a touchpad software, install and problem solve。hope they can send me a laptop software driver. Other brand laptop if we need some software driver, will very easy find software driver online. Download install done. Also when normal use laptop temperature show 53-60. When i play a game. Temperature will up to 73-76. Sometime will up to 80. Putting your hands on the computer is feel hot and The fan sound is very loud most of the time when i play the game. This kind temperature and loud sound i dont know it's normal or not? Maybe it normal. BUT laptop no touchpad software driver is 100% is not normal, because this is the second time buy laptop. First time i buy a acer nitro 5 an517 for my son. That's very good one. Never have this kind problem. Hope they can manage better and stop making basic mistakes. Especially in the computer software part, it is really important. As your customers and consumers use your products, there will be little problems in the future and no matching software will be found.
And send me a Software solve the sample Problem. Thank you.
If someone have cyberpower laptop touchpad software driver, please send to me.
MY email *******@gmail.com

johnc6268
1 review
8 helpful votes
March 31st, 2021

They do not answer tech support calls and they sent me a broken computer. I payed 3400 and got a hunk of metal that does nothing and I have tried for the entire month to get ahold of them for a repair or a refund and they don't respond or answer. The return period is now up and I will have to try and get it repaired elsewhere. AVOID THIS COMPANY!

Tip for consumers:
Avoid this site. You will not get what you are trying to purchase.

Products used:
PC

Service
Value
Shipping
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Quality
matthewg1034
1 review
1 helpful vote
August 12th, 2021
Verified purchase

I received my PC two months ago.

Good company in my experience. They can be called and you can most often talk to your order service rep, however, they're usually in a hurry to end the call or get to the next one. Not flexible, will not make any changes to order and will ask that you cancel and remake the order even while waiting on parts. Research parts thoroughly to avoid this inconvenience. This is on you, but they could help some.

PRODUCT: (See Product info for specs below)
Boxes are well packaged with tons of cardboard! I've had my machine for 2 months now, ZERO issues. No crashes, runs at reasonable temps under stressful loads. One RAM card side/heat dissipator (Thin cosmetic aluminum siding) appears to be bent, spreading it from the heat sync of the inner-components but was easily re-formed into shape without issue. Works functionally and remains at reasonable temps under stressful loads.

No faulty or under-performing components, computer benches in the 74th percentile of computers with the same components across all areas on average. (better than 73 of 100 of the same build, this is good!)

I'd recommend this company to a friend, with some guidance as to optimal part selection.

Tip for consumers:
1. PICK A RAM BRAND NAME if you want top specs. I could've gotten a 16cl ram instead of an 18cl of the same frequency if I paid $20 more and gotten top performance. Customer service would not modify my order a month before the machine was to be built. Would not take my money to change. To their credit the RAM provided does run good.
2. Get the internal foam protection. So worth it!
3. Get free RMA shipping! Happens everywhere, parts can go bad weeks or months later. It happens. $75 to ship!

Products used:
Gamer Master 9500 (CUSTOM PART SELECTION)
CPU: Ryzen 5950
GPU: RTX 3090 ASUS TUF
RAM: Teamgroup T-FORCE 4000mhz 18-22-22-42cl
MB: MSI MPG X570 GAMING PRO CARBON WIFI ATX W/ WIFI 6 RGB
STORAGE: SSD SAMSUNG 980 PRO 1TB
STORAGE2: freebie 4TB 4800rpm hard drive
COST: $4,700
ORDERED: 4/18/2021 (Delayed due to GPU Shortage by 1 month)

melissaa837
1 review
3 helpful votes
May 27th, 2021

Firstly, I've been excited for this PC since late March. The shipping took over a month. Still super excited to receive it. Second, it didn't have WiFi capability (for us non-tech savvy people that should've been mentioned upon purchase). Third, it came with a disc to install software and no drive (again, should've been mentioned). Fourth and most important, it abruptly shut off and died on me within a week of having it in my possession. Turns out, they power supply tanked. You may be wondering- it's a brand new PC... how did it die in a week? Well, I am wondering the same. When agreeing to receiving a new PS and having a hold place on a payment card until I send back the old one, I did not expect that process to not even start (were on day 4 now) until lord knows when. Then, once that goes through I need to wait ANOTHER 7-10 for the product to be shipped to me. All of this- absolutely not my problem. When asking if they can expedite the shipping, they told me that would be an extra charge. Why if your company messed up? Also speaking about customer service- the employees are certainly lacking in that department. Instead of empathy, respect, and integrity; I received a callous, rude, and demeaning response. This company is more worried about bringing in new customers with their deals and sales rather than rectifying ongoing issues with their CURRENT customers. The company is one of the worsts I've ever bought with. Long story short, I do not recommend and please do your research before buying from Cyberpowerpc. Try not to look at old reviews but look at the newer ones, you may be shocked they are not so good.

Tip for consumers:
Do not buy. Dead pc

Products used:
Gamer master

Service
Value
Shipping
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Quality
christinel1262
1 review
1 helpful vote
March 9th, 2022

We purchased $3500 of supplies for a new computer, screen, etc. My husband set up the computer the day we received it; however, it did not work. He spent almost 2 hours with customer service on the phone, and they instructed him to take apart certain pieces and put it back, however it still did not work. They gave NO option for a new computer and instead said we would have to send it back to be repaired and wait weeks for them to repair it. The other option if for us to pay $70 for shipping to return it for a refund. Absolutely horrible customer service. The employees just kept reading the same lines over and over. It is a scam that they send you a broken computer and do not offer to switch it out for a new one! How am I supposed to trust a company that sends out broken "new" items which you have to send back right away to be repaired?!

Tip for consumers:
DO NOT USE THIS SITE TO BUY YOUR COMPUTER

Products used:
NONE- SENT BROKEN COMPUTER

Service
Value
Shipping
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Quality
oscars235
1 review
1 helpful vote
February 11th, 2022

I bought a new pc for almost 4,000 dollars and it came it basically broken.

The CPU cooler had a dent in it.
The front panel USB, hasn't worked since I got it.
The keyboard came in broken.
And who knows what other products were used.

Tip for consumers:
Just don’t

Products used:
I bought a desktop PC.

Service
Value
Shipping
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ardershirrw
1 review
0 helpful votes
March 7th, 2022

I had picked the components for a laptop, a Tracer V series. I added the Killer Wifi card as one of the upgrades. Not two weeks went by before the card failed, giving me "Error 10". I chatted with support which, no lie was almost an hour wait. Was given instructions to download new software, which didn't work. Still read Error 10. It took looking through reddit to find out a large majority of these cards fail from this brand. To add insult to injury, I had to wait another hour just to get someone on the phone to tell me I can't get a different card for the same value, which cost $130. My options are to exchange it, but get this, I pay to have it shipped to them. I have to pay to ship a card that they know is defective, from a brand that everyone has an issue with? And get the same type of wifi card? My mistake was not going to Dell like I should have.

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Value
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troyb337
1 review
1 helpful vote
January 26th, 2022
Verified purchase

Still waiting 12 days and counting for replacement power supply to fix 5 day old new pc. This is unacceptable.

Service
Value
Shipping
Returns
Quality
mikem3076
1 review
1 helpful vote
November 8th, 2021

Purchased gaming Pc from B&H. Spent a few weeks trying to trouble shoot it and concluded the graphics card was faulty. After an hour hold with Cyberpower, they sent me a voucher to mail the PC for them so they can replace the faulty card. After two weeks, the computer was sent back with dented case and broken parts. Clearly this was dropped at Cyberpowers facility as the box/packaging was not damaged. I asked for a new computer and they said Nope. They won't do it. But they would repair it. What a joke! Sell a faulty product, and send it back broken as a repair. Zero confidence in this company. Don't buy Cyberpower.

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oonas
1 review
1 helpful vote
August 12th, 2021

The deal and shipping was good the rest was horrible.
I bought this Pc because I wanted to play games with intense graphics. I made sure that when buying the pc the graphics card would support what I was looking for. Once it arrived I was excited to play, turns out that when I try to run any of these games my pc crashes and resets. I checked the requirements for the games and its not an issue with my pc not supporting it. My Graphics card just does not work. I contacted customer support and was able to get my card replaced., however you have to pay for shipping to get the broken parts there, and once they receive them you have to wait for them to send the new ones back. I can still watch shows on the computer without it crashing, but I cannot use the pc for the sole reason I bought it. The customer support is bad, and my product came broken. I would not buy from them again.

Tip for consumers:
Do not buy your pc from cyberpower. The deals are great but its more than likely that you will receive a product that does not work.

Service
Value
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mathewf48
1 review
0 helpful votes
February 26th, 2022

I ordered a custom pc from cyberpower and upon arrival it did not work. I contacted customer support and wasn't provided any help to get my computer working or what could possibly be wrong and was hung up on by CyberPower's tech support. I called again and got a different person from their tech support. His response was to see if I could have a family member or a friend come figure out what was wrong with my brand new custom built computer and fix it. I didn't purchase an expensive custom computer built by cyberpower in order to receive a completely dis functional product with zero support help. Eventually I was told that I could send my computer back to cyberpower to have them fix it and then return me a functional computer. I sent them my computer 11 days ago and I have not heard anything back from them at all. I sent them an email requesting an update of the status of my computer which was not responded to. I also tried calling them four separate times over the course of three days waiting over an hour when they claim their average wait time is 5-6 minutes. Which resulted in them dropping my call while I was still on hold. So I still have no idea on the status of my custom pc that costs around $2,500. I also paid extra money for shipping to receive my computer faster and now I am currently delayed almost two extra weeks with no update at all and have not received any information or compensation for their poor quality control, poor customer support, the worst tech support I have ever dealt with, and their poor communication overall. I would not recommend anybody to purchase anything from cyberpower if you are expecting to have a functional computer with good customer service and support. I will personally never buy anything from them again.

Tip for consumers:
That cyberpower can’t guarantee that you will receive a working computer and that they have horrible communication and the worst tech support I have ever experienced.

Products used:
None computer didn’t work upon arrival and I have not heard anything about when I will be getting it back.

Service
Shipping
Returns
Quality
jimh1224
1 review
0 helpful votes
December 7th, 2021

OEM Parts Excellent as expected. Customer Service and "House" brand. Purchased a mid-tower gaming pc MSI Motherboard, Intel CPU, Corsair Mem, etc and Cyber - NR640 case. All came neatly pkg'd but case HDD rack were missing. 5 weeks later still going thru pointless BS w/ no end insite. Customer Service is laffable.

Tip for consumers:
Make sure in advance of final purchase everything is included in writing.

Service
Value
Shipping
Quality
mikealc
1 review
0 helpful votes
December 16th, 2021

Will preface this by saying the first one I bought (same exact model and specs) died shortly after I got it, but that was likely because I tried installing more RAM before even booting it up for the first time. If you buy your gaming PC from a store like Best Buy, they'll be more than happy to exchange it for another if something goes wrong and it doesn't work properly. I returned it and got another, actually waited for everything to set up before I installed my RAM this time, and boom! Best PC I've ever had, it keeps telling me to turn all my games settings up HIGHER! Including heavily modded Skyrim, Just Cause 3, etc.

As for the price of the PC, it was amazing! Operative word being WAS. When I bought it, the chip shortage and pandemic supply chain breakdown weren't fully in effect. Also they appear completely sold out of most places close to the holidays, I got mine before November last year. I would never buy a gaming PC direct with to-customer shipping. In person with return policy is the only way to go.

I would rate my satisfaction with my prebuilt CyberpowerPC desktop at 10/10, never required support/assistance from the company themselves as the AMD software that came with the computer kinda manages everything automatically, literally making sure everything is stable after each update, and Best Buy makes sure they work at the store and they have a return/exchange policy.

Tip for consumers:
Best Buy and most other stores that sell prebuilt gaming computers in the store provide a return/exchange policy, and in person returns are always far easier than mail-in returns. I've never dealt with CyberpowerPC's service department because I've never had to, thanks to Best Buy.

Products used:
Prebuilt Windows 10 PC with a 256gb boot SSD and a 1TB HDD, Radeon RX 570 series graphics card and AMD Ryzen 3 3100 4-core processor.

Value
Returns
Quality
ryney
1 review
0 helpful votes
January 18th, 2022

Got my PC, around 4200 for the build, i9 12900k, rtx 3080ti, 2 1tb SSD's. Installation of windows was corrupted, cool no big deal spent a day fixing that. First time a game runs on full speed, the case fans break and start smacking screws. So I submit the RMA request to get it fixed, that takes about 2 weeks in itself to get approved then a week shipping it there, time for repairs and a week shipping it back. I get it back today and the "repairs" they did were removing screws from the case fans and bending the frame they sit on and breaking the graphics card/motherboard slot so now it's worse off than before.

Tip for consumers:
Don't buy from Cyberpower. Still trying to get a refund

Products used:
PC sale/repair

Service
Value
Shipping
Quality
debram867
2 reviews
0 helpful votes
March 3rd, 2022

I ordered a $2,000 PC in 2020. 10 months using the computer - I'm told by customer service help that it sounds like the INTEL processor is dying. Cyberpowerpc was great at replacing it and because I paid for the shipping service in my order ($19.00) it shipped back for free, BUT 6 months after that repair, the SAME thing happened. Seriously!

My personal experience with computers goes back 40 years. I taught end users in the early 90s. I have never purchased a "premade" PC. I've always customized my builds and I've always used INTEL processors. In all that time, I've never had ONE let alone TWO INTEL processors die on me. It is odd and obviously not a character of a PC to have two INTEL processors die. Cyberpowerpc returned the repaired PC with the invoice stating it was the processor. Then the exact same behavior began again 5 months later and quickly just died. I now have a DEAD PC. I've emailed the company and so far I've received nothing but canned emails in return. No customer service, well I guess that's expected since my original warranty is now expired. But anyone paying $2 grand on a PC should be able to expect it to last longer than 16 months. Yes, this PC was upgradable to Windows 11 but died first.

ADVICE: Go back to Dell or HP. Do not use.
I am usually reserved about any negative reviews, but I feel spending $2,000 on a gaming PC should not die within 16 months. I had a Dell XPS back in 2006 and it ran until 2012. So, I've gone back to Dell. They customize so you can get what you want from them. My new one is around $1500 and better than this one that died twice in 16 months.

Tip for consumers:
I cannot in good faith recommend using this company

Products used:
Cyberpowerpc Syber C Xtreme 400

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Value
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Quality
jonathane269
1 review
0 helpful votes
February 25th, 2022

I just bought this pc and im already in love with it. Ive always been a console person but after purchasing this pc it has completely turned me around. It runs so smooth!

Service
Value
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darionl5
1 review
0 helpful votes
September 30th, 2021

Spent $3,000 on a high end gaming PC; CyberPower gave me a date, then delivered it a month off of schedule when I was out of town. Called them multiple times, they said UPS wouldn't leave the PC without signature. They dumped it outside, it was stolen, and CyberPower has basically wiped their hands clean and refuses to activate their insurance with UPS, find the PC, or do anything to address. On top of that, Patricia who manages claims, was horrible to me on the phone - RUDE, downright mean, despite they messed up and my package never showed up. They are forcing me to contact my credit card company. Honestly SHOCKED at how they treated me, and now I'm out $3k and a computer. DO NOT do business with them, you will regret it, as I have.

Tip for consumers:
AVOID, buy something else!!

Products used:
PC

rayc461
1 review
0 helpful votes
January 25th, 2022

I want to preface this review by saying I wanted to trust this company so badly. When I first discovered this company, I saw the reviews were either very positive or extremely negative but I really wanted a PC, so I overlooked the negative ones and went through with the purchase. After waiting months and, again, overlooking some bad customer service, I was still so happy to unbox and play my on my computer when it arrived. Fast forward to only 6 months later and the main component, the motherboard, dies and leaves my whole computer power cycling. When I tried to contact Cyberpower about this, they would not answer a single call. I actually set an alarm to call them every hour, on the hour and almost EVERY TIME I was told all representatives were busy and the two times I did get through, I was on hold for over 40 mins both times. After weeks, an email finally got responded to and I was able to get the PC sent back, only to have it return a month later with my Windows OS wiped clean and my SSD card missing completely. When I contacted Cyberpower yet again, they tried to say the Windows being wiped was my fault for not giving them my password(I did) and also claimed I was lying about missing my SSD and had me take multiple pictures which really was just insulting after I spent nearly $2000 at this company. Long story short, I would not recommend this company to anyone else in the future due to absolutely garbage customer support and honestly just a lot of discombobulation and miscommunication between the corporate office and the warehouse the computers are built.

Tip for consumers:
Do not expect to hear anything from customer service

Products used:
The whole PC

Service
Value
Shipping
Returns
Quality
ricardom341
1 review
0 helpful votes
October 16th, 2021
Verified purchase

I purchased a pc for 2700 and it arrived with no GPU. I purchased this CyberPowerPC - Gamer Supreme Gaming Desktop - AMD Ryzen 9 5900X - 16GB Memory - NVIDIA GeForce RTX 3080 - 1TB SSD - Black
I would advise everyone to check the PC before leaving the store. This is the first time I have ever had a PC arrive missing components. I will never purchase from CyberPower PC again.

Tip for consumers:
Check your PC in Best Buy before you leave the store. Do not leave without checking to make sure your GPU is in the system.

Products used:
Returning as there was no GPU in the system and I was not able to use the system.

Service
Value
Shipping
Returns
Quality
aaronl796
1 review
1 helpful vote
March 8th, 2022
Verified purchase

TL: DR
Cyberpower seems to almost maliciously under-staff their support personnel to the point that I wonder how they manage anything. Just buy from Costco or something.

I, like many other people, was roped in by Cyberpower's exciting webpage and the many offers they have available on their webpage. While I had heard many mixed review's about Cyberpower, I had the thought "that won't happen to me, it will be fine. It might be a vocal minority." Based on my time with support, it's probably worse beneath the hood then anyone gives credit for.

I purchased an order a month prior on one of their many sales, and was equal parts happy that I finally pulled the trigger, and other parts that I finally just purchased a bloody computer. A month went by, and when I reached out to them, they informed me that they had run out of equipment and had put their stock on back orders for a month. With my background in logistics, I knew that this "1 month" would be easily longer than that.

They kindly offered to switch out the part with a different one, but I wasn't sure what was available to pick. When I asked what the options were, they gave me a objectively worse and cheaper part. I pointed this out, and tried to pick other parts. This problem went on for hours of back and forth as I discovered that other parts were also all missing! When I had no choice but to try and upgrade, Cyberpower required that I pay a 25% upcharge. While I find it reasonable to pay for better parts, I find it unreasonable that they provided no information or other compensation for the mess. I quoted a different price, and then their support went dark. For hours.

Incensed, I finally called their support line. After a brief hold, guess who I manged to get a hold of? The same person who I was emailing and talking to. Now tell me, are the odds more likely that
A. Pure chance led me to be emailing, talking, and eventually getting in phone contact with the same person in a team of people, or
B. There is no one else to talk to. Because that's all there is.

I wouldn't be surprised if that same person also handled logistics and shipping on the side. Wouldn't be my first time.

Suffice to say, we were both just happy to get out of each other's hairs, refund sometime next week, and call it good. But if I had this much trouble with just getting the thing put together, imagine how much worse it could have been if I finally had the product and tried to warranty it? How am I going to get anything of decent quality when there might well be two people building, 2 people shipping, and 1+ 1/2 people running Quality Control? That $20 upcharge on premium warranty or premium wire work aint worth $*** without quality personnel.

Tip for consumers:
As odd as it sounds, have a backup plan for your computer parts. If you are Dead-set on whatever deal it is.

Products used:
Computer, but returned.

Service
Value
rosak35
1 review
0 helpful votes
December 18th, 2021

I gave it 4 stars because the cpu cooler that comes with it will never let it get cool enough to perform properly. Everything else is fine in this system. I went on youtube and found a video to replace the cpu cooler for $40 without much trouble. Here is the link to the cpu cooler update process. The guy even has videos on upgrading the cyberpowerpc with upgrades.

https://youtu.be/yfj9u8QeY1A

All of the prebuilts seem to have a problem with the cpu cooler stock fan and brick. This one has the problem but is easy to solve.

Tip for consumers:
can you add a cpu cooler

Products used:
cyberpower i7

Service
Value
Returns
Quality
anthonyl1151
1 review
0 helpful votes
March 1st, 2022

I got the computer and the monitor was blurry. Assuming since it was an old monitor that somehow made it incompatible. So I ordered a new one. Still blurry, so I get on their site. Try to "live chat" with them. After about 30 minutes I click the send me an email when available.
I found a bunch of info online about this being common so I tried all that, none of it worked. Found out the video card wasn't working. Went to Nvidia support, they were wonderful. Within 30 minutes we went through a bunch of diagnostic and found out the hardware for the video card wasn't working.
After 4 days I call cyberpower and get on the "live chat" again. At 4pm it dropped me from the live chat saying they were unavailable. I spent an hour and a half on the phone on hold, with it saying average wait time of 13 minutes. Gave up and called to get a refund. The person on the phone for the refund had a terrible attitude, told him what happened and he said, ok. Thats it. Then they are going to charge you shipping to return a damaged product that never worked. So for $370 I got a new monitor out of it, that I did not get from them. Stay away from this company.

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ju29
1 review
0 helpful votes
January 5th, 2022

Absolute trash pc, as soon as I opened it from the box you could hear parts of the pc jingling around on the inside. Worked for a little while but kept noticing it would shut off randomly… found out the graphics card (2060s) kept coming unseated. Normally that is not an issue however, the junk motherboard on this PC for whatever reason couldnt hold the graphics card in place. Also all the parts from the wires to the switches are cheap junk I paid somewhere around 1400 for this pc and I will never again buy a cyberpower PC EVER absolute garbage junk. After a while say about a year the graphics card decided to stop working entirely…. The computer just couldn't recognize it or something because it wouldn't even booty up. In the end I decided to not even deal with their terrible customer service and I smashed the computer into pieces because it is such $#*!ing junk do yourself a favor and buy a name brand like ASUS, Alienware or, Hp thanks $#*! cyberpower their prices should literally be cut in half for the absolute junk parts they use.

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Q&A (4)

Answer:

My son found them wanted a Christmas present and said the computer he saw was what he wanted. Poor guy, he did not get his Christmas present thank to these guys.

By nel R.
See more answers (3)
Answer:

It's a scam. I bought a new pc and they used refurbished products to assemble it.

By Oscar S.
See more answers (2)
Answer:

On guy is the gate keeper, beyond that there is no customer service from what I experienced.

By nel R.
See more answers (2)

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About the business

Custom built systems including Desktop Gaming PCs, Gaming Notebooks, and Workstations. Award winning gaming desktop and laptop with legendary performance.

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