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    DiamondNexus

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Better Business Bureau
1.7 / 5
Corporate Values

Overview

DiamondNexus has a consumer rating of 4.09 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with DiamondNexus most frequently mention customer service.DiamondNexus ranks 21st among Diamond sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    1
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What reviewers want you to know

Positive highlights

  • I have ordered a couple times from this place and i have got to say they are on top of their game with customer service.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate DiamondNexus?
Top Positive Review

“Recommendable and effective with service delivery”

harris m.
2/16/21

Observing closely time passed the last couple of years I've tried a few signal services. My God there are some dodgy things going on in The Forex Wild West! I won't list the name(s) of the organisation (s) to protect the guilty, but suffice to say-Caveat Emptor. I reckon one lot from London WAS a bunch of teenagers in a bedroom. There were some good ones also. As you say though, you need to understand the strategy behind the trade.

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Top Critical Review

“Their sales service is irresponsible.”

Ava N.
3/26/20

It a good jewelry shop, but when I bought a ring there, I waited for two weeks and got nothing. After two weeks I called them and ask where is my order? They said that they hadn't sent it because my email service at Europe, but the shipping address wasn't in Europe. So what? They even didn't call me to ask. Their sales service is irresponsible. They behaved like racists. I hasn't got any apologizes.

See critical reviews

Reviews (34)

Rating

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Reviews that mention popular keywords

customer service (3)
akine
3 reviews
1 helpful vote
December 29th, 2020

FOR diamonda Nexus! The World leader in man-made diamond simulant jewelry. Fast shipping, lifetime warranty, 30 day no-worry returns and world-class customer service.

Service
Value
Shipping
Returns
Quality
scotts199
Scott S.
17 reviews
12 helpful votes
January 24th, 2016

What I love is that my wife has a quality piece of jewelry with a sizable diamond, something we could never afford, that was not mined out of the earth & made in America. Win-win! We are also now on the Diamond Nexus Lab email list, we get lots of notices on sales....so maybe she will get a tennis bracelet to go with that pendant for Christmas! : )

harrism57
6 reviews
9 helpful votes
February 16th, 2021

Observing closely time passed the last couple of years I've tried a few signal services. My God there are some dodgy things going on in The Forex Wild West! I won't list the name(s) of the organisation (s) to protect the guilty, but suffice to say-Caveat Emptor. I reckon one lot from London WAS a bunch of teenagers in a bedroom. There were some good ones also. As you say though, you need to understand the strategy behind the trade.

Service
Value
Shipping
Returns
timasc
4 reviews
8 helpful votes
June 9th, 2020

Never bought here anything (pricey) but i just love coming and looking some rings. Best therapy ever!

avan8
3 reviews
24 helpful votes
March 26th, 2020

It a good jewelry shop, but when I bought a ring there, I waited for two weeks and got nothing. After two weeks I called them and ask where is my order? They said that they hadn't sent it because my email service at Europe, but the shipping address wasn't in Europe. So what? They even didn't call me to ask. Their sales service is irresponsible. They behaved like racists. I hasn't got any apologizes.

nancyv38
Nancy V.
12 reviews
2 helpful votes
November 27th, 2015

My husband bought me a gorgeous 3 carat pear shaped pendant for me to wear on our wedding day. It is the most sparkly thing you have ever seen!

susany18
Susan Y.
6 reviews
16 helpful votes
October 21st, 2015

I will never again deal with a "real" brick and mortar diamond jewelry store... Nothing but overpriced, scammers that artificially inflate the prices of mined diamonds and preach to the world about how much money you should waste on a ring, when you can get the same exact thing for 1/3 of the price. Thank God for companies like Diamond Nexus from being so awesome in finding a way to make the same product, but for a fraction of the price.

richardi10
Richard I.
11 reviews
11 helpful votes
September 29th, 2015

I was extremely satisfied with the service, efficiency, affordability, and even the amazing presentation of the boxes themselves. I have ordered round stud earrings, and the stones are INCREDIBLE! I have also ordered my wedding band, the matching band, which fit perfectly with my engagement ring that I had gotten elsewhere previously.

deep54
1 review
9 helpful votes
June 27th, 2018

I purchased a stone to set in a ring I already had. When I took it to a jeweler, in its original package, he said the stone was chipped and he couldn't/wouldn't set it. I returned it and requested an equivalent replacement. They said their jewelers had determined that the ring had been set and "There's nothing we can do." How about trying fair and honest business practices?

barbaraf60
Barbara F.
7 reviews
15 helpful votes
April 14th, 2016

My ring is so gorgeous!! I get so many compliments on it and I am madly in love with it! You cannot tell the difference between this diamond and a mined diamond, except that this one is much bigger and more brilliant than we could have afforded otherwise.

jamesq11
James Q.
12 reviews
4 helpful votes
April 24th, 2016

Diamond Nexus has remarkable customer service, and outstanding products. If I ever have the opportunity to buy again, I will definitely choose to look at Diamond Nexus first. I cannot say THANK YOU enough, you guys rock!

tracym336
1 review
18 helpful votes
August 14th, 2019

My engagement ring, a Cinderlla Staircase, was purchased about 9 years ago. It is a beautiful ring! A few months ago, I noticed that there were some scratches on the center stone. Since I didn't purchase the ring, and my then fiance and I have long since broken up, I didn't know if Diamond Nexus would honor the warranty. I contacted customer service and gave them some information so they could try and locate the acount. They found it and assured me the stone was covered! They emailed me a shipping label and within a few days of mailing the ring back, I was sent a quote to have the stone replaced, the setting repaired and cleaned and polished! Since I wasn't sure about the warranty, I had taken the ring to a different jeweler and was quoted $250 for the repair to the setting and $500-750 to replace the center stone. I was looking at around $1K to restore the ring to it's original fabulousness! I paid a nominal fee of $120 to Diamond Nexus and will be getting my ring back to me, fully restored, in a few days. The customer service reps are AWESOME! Everyone I have spoken to has been knowledgeable and very helpful! I have read several negative reviews about Diamond Nexus and their products and customer service and I have a few things to say about them... First, even if it the stones are CZ (and I am not saying they are) WHO CARES? They are obviously high quality stones that come with a LIFETIME warranty and the settings are 14K gold. So, again, WHO CARES? Second, I have spoken to several customer service reps since I sent my ring in for repair, and EVERY SINGLE ONE OF THEM, without exception, has been courteous, knowledgable and helpful. Diamond Nexus is an awesome company with awesome products and employees!

jessicas58
2 reviews
10 helpful votes
June 25th, 2014

I have ordered a couple times from this place and i have got to say they are on top of their game with customer service. I have not had any problems but I see their quick responses to customers having concerns or difficulty with an order. They truly care about their customers and their satisfaction. A+

rogerk16
15 reviews
52 helpful votes
July 16th, 2014

Satisfied... no complaintss till now

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About the business

Engagement rings and fine jewelry made with Contemporary Nexus Diamonds?, the eco/ethical choice with a lifetime guarantee and free shipping. Click here.

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4.1
34 reviews
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