• Bookmark

    Dolls Kill

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.5 / 5
ResellerRatings
4.7 / 5
Better Business Bureau
4.1 / 5
Corporate Values

Overview

Dolls Kill has a consumer rating of 4.7 stars from 2,644 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size.Dolls Kill ranks 1st among Clubwear sites.

  • Service
    205
  • Value
    190
  • Shipping
    194
  • Returns
    138
  • Quality
    177

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.8%
Positive
441
Neutral
1
Negative
28
View ratings trends
228
See all photos

What reviewers want you to know

Positive highlights

  • Haven't used the product yet so I cant rate the quality but their customer support is killer <3
  • I had two different transactions and they were able to help me and walk me through all the shipping and return process.
  • 2021 Customer Choice Winner

Critical highlights

  • I know that I was aware of their store credit policy, however it leaves a horrible taste in my mouth.
  • Further, the customer service representative finished her response with 'sorry bby' - need I say more.
How would you rate Dolls Kill?
Top Positive Review

“QUICK SHIPPING, CUTE CLOTHES, ROUGH RETURN POLICY”

Lauren M.
10/27/21

Dollskill is one of those places that is at a consistent level of reliability. Shipping is pretty quick, and there's usually not any problems with my order. The sale category can have you finding pretty great deals as well. The only reason for 4 stars is because if you need to return something, they either charge you a shipping fee or only offer store credit, which is okay if you just need to exchange for a different size. Fix your return process!

See positive reviews
Top Critical Review

“Holiday Mistakes/Late Orders/Damaged Clothes”

Shavone W.
1/26/22

This holiday season has made me rethink dolls kill. My order was always placed on 11/28. Didn't receive it until 1 day before Christmas after calling everyday for almost 2 weeks. Then finally received my order with 2 DAMAGED items. They only offered me 30% off. I WANT brand new items shipped out already. They have my 400.00 and I have NO response and DAMAGED clothes for Christmas gifts.

See critical reviews

Reviews (2,644)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (214) customer service (893) customer support (31) return process (17) response time (17)
sado1
1 review
0 helpful votes
March 8th, 2021
Verified purchase

I love this host brand. It is one of my favorite places to shop. Among a variety of styles to choose from their customer service is nothing less than fabulous. They will always resolve your issues in a timeless manner. I would definitely recommend dollskill to friends of mine which I have before. Lately, I've found myself shopping here frequently and don't intend on stopping anytime soon! <3

Tip for consumers:
When applying a discount code there is a box before you purchase the items in your cart. Enter the code prior to purchasing.

Products used:
Three pairs of pants and two shoes.

Service
Value
Shipping
Quality
heatherl290
1 review
26 helpful votes
February 16th, 2020

Wow! I'm in love, Dollskill has the coolest online store that I've seen in a long time. So many things to choose from, my wish list is in the 100'& of corse I've already order many items & very happy with every piece including the fit of my items also their messages & replies are so personable, totally friendly & quick! It feels like I'm talking to a girlfriend. Thanks Dollskill for all you do & what you represent. Your one of a kind. Rock on your my fav Heather

Tip for consumers:
I can’t think of any tips for Dollskill made it easy to access their site & to shop & purchase the items. Shipping was fast & I receive text messages from them in which I think is great. It’s easy & message replies are friendly & makes you feel like your one in one. I’m so impressed. I’ve never done reviews for except my beauty box subscription, never clothes. It’s just fabulous

Products used:
I used/wore everything I order , from my dress, sweaters, tops& shoes. Love them all. One of a kind & no one in my city ( of Michigan City,In.) has what I bought, unless they shopped at Dollskill lol. I’ll definitely tell my friends.

Service
Value
Shipping
Returns
Quality
kendalb4
1 review
1 helpful vote
August 19th, 2021
Verified purchase

So I impulse bought these amazing shoes and they ended up not being what I wanted, and I've never returned a package in my whole life but these shoes were expensive so I had to, and then I got sick and I couldn't get my package to the postal service on time, after finally getting in contact with customer support the nice lady was able to inform me of my refund and my sad broke girl heart feels less beaten tonight. Bless all you sweet angels.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
saraa342
1 review
0 helpful votes
January 2nd, 2021
Verified purchase

I'm 25 years old and even though I'm getting a little older, I still love to look cute and girly sometimes.

Dollskill lets you express yourself and show off your style in an cute yet -still- mature way.

Dollskill has all the latest trends to fit any and everyone! The Platform shoes are iconic.

They also have so many cute masks so you can stand out while protecting everyone around you! Love Love Love this website!

Tip for consumers:
Customer service is AMAZING!!! Knowing they don’t usually operate on weekends, I was worried I wouldn’t get my package sent to correct address and I sent a text anyway! To my surprise, I received a reply and they were able to help me right away! I’m so happy!! 10/10 ❤️

Products used:
Shoes and mask

megb169
1 review
1 helpful vote
September 16th, 2020
Verified purchase

I discovered Dolls Kill last year. I'm so happy that I did! The shop sells the most unique items at a very reasonable price. It's hard to find goth and rave clothing anywhere else.
The staff is also extremely nice and thoughtful. They are always happy to offer assistance or issue a refund if you are not satisfied for any reason. Bloomingdales and Nordstroms do not have this kind of service!
Great company all around. Please shop with them because we should encourage businesses like Dolls Kill!

Service
Value
Shipping
Returns
Quality
laurenm522
26 reviews
8 helpful votes
October 27th, 2021
Verified purchase

Dollskill is one of those places that is at a consistent level of reliability. Shipping is pretty quick, and there's usually not any problems with my order. The sale category can have you finding pretty great deals as well. The only reason for 4 stars is because if you need to return something, they either charge you a shipping fee or only offer store credit, which is okay if you just need to exchange for a different size. Fix your return process!

Value
Shipping
Returns
Quality
kimm1010
1 review
1 helpful vote
September 21st, 2020
Verified purchase

I have been watching the site for a while now and finally decided that for my birthday I would get my shoes from them. Just happen to come upon a wonderful sale and ordered two pair one of which I have worn so far and the comments would not stop. The boots were a good quality and comfortable. Let's not even mention all the attention they got me. So I decided to order two more.

mariam2471
1 review
0 helpful votes
August 19th, 2021
Verified purchase

I would describe my style as borderline off-beat, and have been shopping from Dolls Kill for years. Not only do their unique selection of clothes spark joy, I've also never had a bad experience with a clothing item or with shipping. When I do have questions, customer service has always been quick, kind, and helpful in their responses.

I appreciate the recent inclusion and elevation of people of color through their brand and model selection, and can only hope this continues to grow.

christineh855
1 review
0 helpful votes
January 4th, 2021
Verified purchase

I've had several questions that have come up and changes needed to my orders which have all been amazingly addressed promptly and thoroughly. I loved the texting capability of the customer service side of DK - it's incredibly convenient and personable! Every time I reach out via text about my order issues, I've received such kind assistance and it made me feel really taken care of. Keep up the awesome work :D

alyc19
1 review
14 helpful votes
January 10th, 2020

If you want to drop $200 on a crystal lingerie body suit or just get something strappy and cute for $20, Dollskill has got you covered. Their style ranges from cutesy to edgy, and always provides unique and crazy options. I love getting Halloween costumes from here too! I included a photo of a crop top that I bought online for last year's costume.

justine194
1 review
0 helpful votes
August 26th, 2021
Verified purchase

FedEx decided to send my package to the east coast (even though it was supposed to be going from California to Oregon). After unsuccessful attempts to communicate with FedEx, I messaged Dolls Kill support and received a response and had a replacement sent out within 24 hours. My replacement package arrived quickly and, of course, the product was great as always. Brenna is the best!

Shipping
graced109
1 review
24 helpful votes
January 8th, 2020

I have been shopping with this company for a long time now, they have the cutest and most unique styles out there. They have been so nice to me about returns and exchanges, I'm always taken care of. A lot of their products unfortunately sell out too fast but i always sign up for their reminder emails and it tells me when the item i wanted comes back in stock and that's always a good thing. Love this company and see myself shopping on the site all the time!

charlotter179
1 review
0 helpful votes
April 27th, 2021
Verified purchase

When I didn't receive my order on time - which was not the fault of dolls kill- customer service was super quick to refund the shipping costs and send another order on the way. I ended up with two products instead of the one I ordered because my first order that got lost later arrived and dolls kill let me keep it :) great experience! Would definitely order again because I know that customer service is there to help and always responds super quickly!

ginar129
1 review
2 helpful votes
January 13th, 2020

There was some kind of glitch (or user error?) during my order that caused items I had removed to stay on the final order. I immediately panicked and emailed customer service. According to the FAQ, orders are typically processed to fast to alter or cancel. BUT, that didn't stop Bree! She jumped on that order with the quickness, made the changes, and saved the day! This attentiveness, plus AMAZING clothing and deals has created a customer 4 lyfe! Kisses to my new Dolls Kill family! <3

kerrym185
1 review
0 helpful votes
February 20th, 2020

Fits great and the material is so soft. Definitely quality products. Customer service was very helpful as well with applying a coupon for me.

andreas1504
4 reviews
1 helpful vote
January 31st, 2022
Verified purchase

I love the creative clothing, accessories, and home items that they carry, and I love the quality of everything I have Bought so far. Shipping is very fast for me, and the packaging is well done. The only complaint I have is a lot of items are out of stock. I'm not sure how often items come back in stock, but I do have a decent amount saved in my favorites in hopes they do.

Tip for consumers:
If you really want something from this Website and you see it is available, grab it if you can. I am not sure how quickly items come back in stock but I do know that things sell insanely fast.

Products used:
Dresses, Boots, Roller skates, Bodysuit, Skirt, Stockings, and Jackets.

Service
Value
Shipping
Quality
erynnp
1 review
0 helpful votes
April 26th, 2021
Verified purchase

Dolls kill has done an amazing job of listening to their customers. I think they've really grown with their audience and care about what we want from them. I love supporting this female owned business- they inspire me to be myself and be more brave with my fashion choices. Their customer service is awesome, too. Any time I've needed help they got back to me really quickly and took care of whatever I needed.

gigij7
1 review
0 helpful votes
August 30th, 2021
Verified purchase

I am amazed on how the customer support team reaches out so fast to help with order issues... this Business gets gets *****. Keep up the good work selling unique apparel and looking out for your Customer's best interest.

zoeb59
1 review
0 helpful votes
January 12th, 2020

Sonia, helped me with my issue of getting store credit in time due to a return of pants that did not fit. I sent tons of emails and she was so helpful responding fast so I could order my new items before they ran out. I am very satisfied with my customer service as in the past other company's have ignored me or would not give me this opportunity or care about my issue! Thank you so much.

ashleyw432
1 review
0 helpful votes
April 27th, 2020
Verified purchase

I've purchased a few things already from dollskill but had some questions about sizing as I have an hourglass body and it's hard to find the right fit online. I received a very quick response with very helpful information about the sizes. As someone who works in the customer service industry it's always so awesome when I get such great customer service Would def recommend buying from them. Great customer service and great products, what more could you ask for?!

gemc6
1 review
1 helpful vote
February 23rd, 2020

I found Dolls Kill a couple of years ago and immediately fell in love with the unique aestethic of their clothes and accessories. Whatever type of doll I want to be, Dolls Kill always has me covered with options for being either cute, sexy or both. A huge bonus is that Daddy loves the outfits too, so it's easy to borrow his credit card when I want to go shopping.:-)

lil148
1 review
0 helpful votes
January 11th, 2021
Verified purchase

I just wanted to say I'm really liking this service, especially how progressive some of the items are. I legit teared up when I saw all the pride stuff like I love the rainbow bolero and the trans and gay shirts, super pretty and as a queer trans guy seeing stuff like that in such a popular shop I was pleasantly surprised. I'm sure it's already known that these items are appreciated because of how they fly off the shelves xD but I wanted to reach out anyway. Thanks.

sheenaw40
1 review
0 helpful votes
April 22nd, 2021
Verified purchase

Amazing! I always shop with Dollskill so I am aware how fast they ship out. This time around I noticed no movement on my package for about 2 weeks. I emailed them and within mins they responded addressed the issue that my order may have Been lost and shipped me a replacement. I am big on customer service
And never leave reviews but they def went above and beyond. I will be a customer forever! Love you guys

soniaa146
1 review
0 helpful votes
February 9th, 2022
Verified purchase

I'm disgusted by their way of managing customers...
In my first order I found a DEAD COCKROACH! I was about to puke... Accidents can happen, what makes the difference is how these unexpected events are managed.
A serious company would at least have offered me a discount to apologize, on the contrary they just told me that they would have made some investigations, as if it were a customer's problem the condition in which they keep their warehouses...

And it wasn't the only bad experience that I had ordering by their site!

Service
Value
Shipping
Returns
Quality
annak1023
1 review
0 helpful votes
December 10th, 2021
Verified purchase

Dolls Kill has a super sexy sweet aesthetic that my partner and I get pretty doped up on…we're addicted. The pieces are so fun and the sizing is consistent throughout, so I don't have to worry about whether it'll fit or not. I sort of went on a Black Friday frenzy and I'm thrilled to bits with my strappy, frilly, feathery haul - delish!

Customer service is fast, attentive, genuinely helpful and kind. Much love, Dolly Babez!

Q&A (90)

Answer:

Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!

By Lori S.
See more answers (6)
Answer:

Depends on the item, we typically recommend sizing up not down.

By Alexis U.
Answer:

Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service

By Angie C.
See more answers (3)
Answer:

I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie

By Kylie E.
See more answers (2)
Answer:

I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)

By Erin M.
See more answers (2)
Answer:

Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo

By Alexis U.
See more answers (2)
Answer:

Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3

By Marivic V.
See more answers (2)
Answer:

I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.

By Courtney P.
Answer:

You should shop at a place that doesn't steal designs and create racist clothing lines. In those places a large would be a UK XL in most brands. For example ASOS, or any other good company. At Dolls Kill most of their sizes fit like a small, small and a half.

By Kate B.
See more answers (2)

Can’t see your question? Ask to get answers from the Dolls Kill staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.

Company Representative

brandonm186
Brandon M.
Typically responds within 4 days

How do I know I can trust these reviews about Dolls Kill?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Dolls Kill?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more