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    Fenty Beauty

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2 / 5
Better Business Bureau
1.8 / 5
Corporate Values

Overview

Fenty Beauty has a consumer rating of 3.97 stars from 31 reviews indicating that most customers are generally satisfied with their purchases. Fenty Beauty ranks 30th among Cosmetics sites.

  • Service
    12
  • Value
    11
  • Shipping
    11
  • Returns
    7
  • Quality
    10
Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
1
Negative
4
View ratings trends
3
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Fenty Beauty?
Top Positive Review

“Account Issues”

Brooke M.
9/15/21

Love their products and some of the site features are amazing. BUT, I haven't been able to create an account because they keep sending me verification emails without working links. I tried to reach out a few days ago but still haven't received a response. I'm still going to keep buying their products either way. (Finally found a foundation that matches my super pale skin without making me look orange or dead. Super buildable coverage without being cakey. Lasts all day with primer and setting spray.)

See positive reviews
Top Critical Review

“DO NOT ORDER ONLINE! You will throw away money and never get it back”

Sevasti P.
12/6/21

Never received anything and two months later Paypal closed my dispute because I dont have evidence I didnt receive the products! So my money is gone until HOPEFULLY this parcel is retrieved or sent back from the post office or wherever it is! 160 euros to the garbage, NEVER AGAIN! Lost time, money and peace of mind

See critical reviews

Reviews (31)

Rating

Timeframe

Other

ms1195
8 reviews
29 helpful votes
April 23rd, 2021

I love Rihanna, so I had to try this brand when it came it. If you're considering purchasing - my advice is to go for it!

I have absolutely loved each article of lingerie I've received from this place. The price is right and, in my opinion, they feel/look higher quality than VS. It's also refreshing to see advertising where all the ladies are real and natural. It's 2021 and we're over the Playboy troupe.

Tip for consumers:
You won’t regret it

Products used:
Bras and panties

Service
Value
Shipping
Quality
jemia1
29 reviews
1 helpful vote
December 17th, 2020

Fenty beauty is popular for their lip products and makeup. I wanted to try out their fluid lip colors, but was sadly a little disappointed. The product holds for hours and is like paint, sticking right after you apply it. However, the colors look very different on me than they do on the models, and I don't really want to wear them because they're so intensely pigmented that they make me look weird (this could be a good thing for people who love very bright or eye-catching lip colors). Considering also the price, it is quite pricey, but you do get a high quality product. I just wish they had more varying shades and more photos of the product swatches so I could get something that I actually aimed for. I also tried their highlighter, which is in a pretty packaging, but it's hard to roll the highlighter onto skin without getting makeup on it or it, again, looking a tad weird on my skin. Their lip scrub is also ok.
Overall, I don't think the products are necessarily worth the price at least for online shopping, since you can't try them out. You can find equally good makeup at places like Innisfree, Etude House etc.

brookem244
3 reviews
0 helpful votes
September 15th, 2021

Love their products and some of the site features are amazing. BUT, I haven't been able to create an account because they keep sending me verification emails without working links. I tried to reach out a few days ago but still haven't received a response.

I'm still going to keep buying their products either way.
(Finally found a foundation that matches my super pale skin without making me look orange or dead. Super buildable coverage without being cakey. Lasts all day with primer and setting spray.)

Products used:
Pro Filt'r Hydrating Longwear Foundation

Service
Value
Shipping
Quality
cristinad77
54 reviews
34 helpful votes
July 23rd, 2021

Every order I have done on Fenty has been a great experience. The website looks nice, easy to use, and easy to navigate. The product pages look great, and the product details are great.

The quality of the products I usually order have always been fantastic. Everything I ordered arrived within the shipping date promised. I never had an issue and hopefully that stays that way!

Tip for consumers:
Fenty takes additional forms of payment like PayPal and Apple Pay. They also offer Afterpay.

Products used:
Foundation, concealer, powder, highlighter, lipstick, lip gloss, bronzer, and blush.

Service
Value
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Returns
Quality
shelbh
1 review
0 helpful votes
June 17th, 2021

I bought it to give it a try, my least favourite concealer by far. It's so cakey under my eyes even if I only use a little bit. It doesn't cover very well, and it doesn't last all day. Definitely not worth it. If you're thinking about buying it, just buy the Tarte shape tape, it's worth the price especially if you have bad dark circles like me!

Tip for consumers:
Definitely fully check the reviews!

Products used:
Fenty beauty concealer in shade 140

Service
Value
Shipping
Returns
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gabrielleb135
2 reviews
0 helpful votes
January 24th, 2022

My all-time favorite cosmetic brand. The quality is one of the main things why I choose them, their products are long-lasting, made of good materials, and look very stylish. I respect Rihana so much for everything that she is doing. My favorite products are lip glosses, lipsticks, and pro filt'r matte foundation. The brand is also very inclusive for different skin types and colors and also appreciates bodies in all of the forms, which I find great.

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sevastip
1 review
0 helpful votes
December 6th, 2021
Verified purchase

Never received anything and two months later Paypal closed my dispute because I dont have evidence I didnt receive the products! So my money is gone until HOPEFULLY this parcel is retrieved or sent back from the post office or wherever it is! 160 euros to the garbage, NEVER AGAIN! Lost time, money and peace of mind

Tip for consumers:
They never sent me an email about my products being dispatched. That is why I originally contacted them. So I had no clue about the shipping time

Service
Value
Shipping
mariaa856
2 reviews
17 helpful votes
May 26th, 2020

FENTY is amazing, they always get my items shipped to me quick and it's the greatest quality! Sure, the makeup is a little expensive but I can definitely promise anyone that you'll love the products.

robs569
1 review
0 helpful votes
November 11th, 2020

I have tried ordering on this site over six times and I cannot get an order through. I've talked with the help desk two times, and they still can't fix it! If it was for me, I would just stop quick now, but it's for a niece of mine. I can't disappoint her

annt310
1 review
0 helpful votes
July 4th, 2021

Fenty is a terrific company, they care if the customer is happy with the products.
The color range is gorgeous and I appreciate ethic companies -
there is a wide range of products for every skin shade, it is well thought out.
My only problem is with the Heat Gloss bomb. I should have known from the name but this product burns my lip, a most unpleasant sensation. The burn last long after I remove it. I find that 'lip plumpers' are not really good for the skin, do not work and are unnecessary. There are still plenty of your other products to choose from, thank you. Azul

Tip for consumers:
This site has been very helpful, allowing customers to express their views of the product, it shows this company cares about their customers. Thank you.

Products used:
I purchased this product from Sephora, but do not have a camera right now, their receipt should be on record. I like Fenty blush and lipstick.

Service
Value
Shipping
Returns
Quality
sarahm1244
7 reviews
17 helpful votes
October 19th, 2020

I have only tried the lips sticks but they are amazing pigments, adorable packaging and while a little pricey you are paying for a very high quality. Fenty is amazing definitely going to buy more.

alessial6
1 review
0 helpful votes
October 18th, 2021

I had no problems in creating my account. Everything was easy. And teh delivered items were of a very good value for me. Thanks.

Service
Value
Shipping
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tonys1190
2 reviews
0 helpful votes
July 1st, 2021

I decided to try this shop by a friend's recommendation. I found on its site good hair care products. They have good quality and works really well. I think this is a good shop for buying things.

aariaj1
4 reviews
0 helpful votes
March 11th, 2021

I really like their foundation collection. I found the perfect shade for my skin, it is extremely lightweight on the skin and blends in seamlessly. The packaging is attractive and nice.
Although it seems to be expensive but it is very well worth the investment for such high-quality products.

audreym343
1 review
0 helpful votes
October 17th, 2021

The price that I paid for what I purchased was outstanding and delivery was pretty quick. Item exactly as described. Great price.

cassandraj150
12 reviews
2 helpful votes
July 24th, 2020

Finding makeup for darker skin had always been a challenge without having to mix custom blends. Fenty has been my savior. The foundation and concealers have worked wonders and do not dry out my skin or aggravate my acne. Well worth the cost.

cadym3
4 reviews
0 helpful votes
October 29th, 2020

So in love with this line in general, the range of shades and the packaging is speechlessly beautiful, and speaking about the product, i wasn't disappointed! It wasn't overrated by no means

maxk106
1 review
0 helpful votes
January 26th, 2021

I love your company. I know how useful your company is. I'm glad to tell all my friends about it. Have a nice day

diegod78
1 review
0 helpful votes
December 19th, 2021

I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. I want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english

Tip for consumers:
I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. i want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english

Products used:
I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. i want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english

Service
Value
Shipping
Returns
Quality
yennyn2
1 review
0 helpful votes
February 6th, 2022

Immediately after an order confirmation email, I receive another email saying it was cancelled because of a payment method or account issue. However, the transactions went through as they were posted to my credit card account. After emailing them, part of their response was that I had to live in the US to send it there…Just because I have a non-Caucasian name, does not mean that I dont live here. It also said to have shipping/billing address match, but usually you just have to click on a button for the system to match it for you. Once I went on their chat, I was connected to the same customer rep and was told I would get an email response as there are agents working on it right now. So doesnt that defeat the purpose of the chat if Im then told to go back to emailing? It wasnt until I asked what the chat is for, did she then offer to continue helping. I was made to feel even more uncomfortable when asked if this was a warehouse or home address. In addition, the 15% off code could not be used again to re-order despite them cancelling my order. She said shed let her supervisor know to "okay you to shop with us", refund me the 15% after I placed a new order, and to expect a response within another 24-48 hours. The way it was worded didnt sit right with me. I wasnt aware I had to be VIP and talk to a supervisor before being approved to be a customer. Another hassle/inconvenience/waste of time to have to wait and check for another response/refund.

The funny thing is, it took me less than a minute to place an order with Rare Beauty right after this. This will be the first and -last- experience for me with Fenty Beauty.

Service
tajamamoyo
12 reviews
7 helpful votes
April 11th, 2021

We decided to trial Fenty Skin for 2 weeks to see the results. We used the mini starter kit consisting of the face wash, fat toner and hydra vizor moisturiser. We also bought the reset overnight recovery cream. Check out our video where we go into more detail about our experience and if you want to see the before and afters, check out our YouTube channel https://www.youtube.com/channel/UC_xC2xjKotmtL2q7Xen9CGg

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Value
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alexaf9
23 reviews
0 helpful votes
September 4th, 2018

I've tried their primer, foundation, concealer, highlighter, body lava, and powder puff and they were all great! I will update you if I ever get anything.

angeliqued20
1 review
0 helpful votes
May 16th, 2021

I am soooooo disappointed what is the point in adding all those lovely ingredients and then ruining them by adding fragrance? I stopped using the whole range for a while cause my skin was going to hell and when I one day tried to put the on, it BURNT! MY SKIN!

I don't recommend these products at all and the Savage X underwear, most of it is VERY uncomfortable and none of it is durable. I spent £500 and most of it is useless as it's painful to wear!

The customer service for both Savage X and Fenty Beauty is ATROCIOUS! SHAME ON YOUR RIRI!

Products used:
I spent a grand on the make up range, skin care range and underwear range and was left disappointed all round

Service
Value
Shipping
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hileyp
44 reviews
179 helpful votes
March 19th, 2020

Their highlighters are among the best I ever had for this price. Nevertheless, the quality of the rest of its assortment could be better.

alyssal43
13 reviews
45 helpful votes
August 22nd, 2018

This make up line by Rihanna has Amazing products, great formulas and shade range is OUTSTANDING. If you have a hard time finding your shade in other brands, not an issue with fenty beauty

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4.0
31 reviews
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