They sent the wrong item and have done nothing to remedy it. They refuse to acknowledge that the item I ordered has not arrived. Every email I sent is responded with a generic text simply about returning the wrong item back... What about what I ordered?!
The customer service is terrible. I bought their full year of free shipping and now I regret it. I hate giving business to companies who do not care for their customers.

I really don't know how this online shop is still survives... I order an item from their online shop, not checking their review. Lesson learnt... after 16hrs I got an email saying that my order is cancelled... called customer service to find out the reason, I was told the price has changed and they gave me option of paying more or cancel.
I suggest you think quadruple times before you order from this people...

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit.
I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through.
The people complaining are the same people that complain in a restaurant to get the food for free.

I was underimpressed with the level of quality and professionalism with this program. For 1/5 of that price you could go to a real school where you can actually get certified and not just handed a piece of paper (If you're lucky!). Go to a real school where the atheist instructor won't attack you and the administrators will actually call you back. Don't waste 15,000.00. Instead spend a few thousand and get certified at a REAL school! Look into it before you make that jump! Don't be a fool.

I placed an order for a pair of shoes and got cancelled for no reason. I sent an email to customer service but no reply. I chat with online customer service who told me email is the only way for international orders and it takes 3 days to reply. After they cancelled my order, the price for the shoes went up 50%. This is very awkward and unprofessional. Will never shop on Gilt again.

I have always gotten good products from Gilt. I mostly get products for my home. Towels and bed cover sets are well worth the money. I recommend this web site

Unfortunately, I had to give at least one star to submit this review. Gilt deserves ZERO. Returned an item because color looked nothing like pictured. Gilt received return 8-13-20 and they never refunded me payment. They gave one excuse after the other and kept saying 7-10 business days. I filed complaint through PayPal and they secured my refund today, 9-11-20. If you work hard for your money, and you probably do, don't do business with Gilt. Their customer service is nonexistent.

Recieved the black one yesterday and I'm obsessed with the Rockstud PVC thong.

Thank you again Gilt.com for the fast shipping and very nice packing.

Lots of love,
Sheena

Unfortunately I had the worst customer service experience with this company. I purchased 6 T Shirts from there page and only received 5. After a month and endless e mails no resolution. Every time I e mailed them response was we will get back to you in 5 working days. It has been 20 working days. I am sure they have a happy customer base but when things go wrong they do not take any responsibility. Honestly it is not worth taking the risk

Good store with good service. You never have to wait long and there is usually enough in stock. Thanks

I purchased a YSL purse for $1,400 and only wore it a few times and the sides already started to wear down completely! They would not let me return the product because it has been past 30-days and because it was worn, yet they are selling a fake product that is over-priced. Their customer service team is rude and unprofessional. I am so disappointed with GILT. I would be very cautious of purchasing designer items from them. You will save $200-$300 but you will NOT get the real quality item, I promise you. Stay away!

Hi, I have never bought from them and the main reason is because the design of the platform keeps changing and also I've been buying from their competition legit websites such as MackTak.com ideeli.com and RueLala.com
And another reason I didn't get the chance to buy from them is because they sell out fast and they don't have the item I want in stock. But I have friends that have bought from Gilt and they are very happy and also I've been seeing their ads on TV.

Worse site to shop from. They are a scam and save your money. They drop outdated items on sale and then charge but never shop out. This happened to me 3 times and I never received my packages. After going back and forth with them for almost two weeks they basically tell me they can't do anything to help me out about packages I haven't received.

Everything I've purchased has been great I have no complaints and once I started I just couldn't stop I really loved what they had and I'm a big time Gucci and Chanel lady I'm checking there site everyday if you don't get it when you see it with in the day it's gone if they have your size when you see you better grab it... lol

I ordered some facial creams from D24K and they came to me not only open but also used! There was literally finger marks all over the canisters with dirt inside as well from someone's dirty hands. I bought over $200 worth of creams. I was appalled. I emailed customer service and they have asked me to provide "proof" so I sent them photos. They ended up refunding me. I will however stay far away from Gilt in the future.

I will never buy from Gilt again. Shocking excuse for customer service where I was sent in circles of repetitive emails where no agent took responsibility to sort my problem out. Absolutely horrible experience.

An excellent assortment, quality items, interesting models, frequent novelties... proven service, interest in the client, polite and prompt communication, timely delivery.

I want to thank your store for the excellent quality and large selection, as well as fast delivery is a big plus

Don't recommend buying from them. Recently purchased a Saint Laurent Baby Niki shoulder bag on Gilt.com. Logo, stitching and hardware didn't feel right so I had it authenticated by Authenticate First. Came out to be a counterfeit. Contacted customer service right away trying to get a refund. They wanted to charge me for returning the item at first. I asked them why? Is it my problem you sent me fake item? At the end, they decided to email me a complementary return label in 3-5 business days (again, why so long? But I will wait...)

Many thanks to the store staff, it was a pleasure to work with them. It is immediately evident that professionals, masters of their craft - gave practical advice to measure and figure out the sizes. I'm very grateful to you.

Thank you very much for your work! This is the best online store, where the product is described and shown in a very detailed way! Delivery - promptly! The attitude towards clients is super! I will advise you to everyone.

They even price their item higher than the original price. Smh. I will never use this fraudulent site again

I've been shopping at Gilt for several years now. Delivery is fast, as indicated on the website. The quality is at a good level. My order came only once with a delay. I love the products in this store and the customer service, so I'm always with them.