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    Glossier

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.4 / 5
Corporate Values

Overview

Glossier has a consumer rating of 4.24 stars from 25 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Glossier most frequently mention customer service.Glossier ranks 8th among Cruelty-Free sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    5
  • Full refund
  • Free shipping
  • Yes
  • Yes
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Glossier?
Top Positive Review

“My signature perfume!”

Morgan H.
6/17/21

I love Glossier, the products are reliable and great quality. My favorite is their "You" perfume. Everyone who knows me knows when I walk into a room because I wear this every day. It's not overpowering, just smells really fresh!

See positive reviews
Top Critical Review

“Missing item”

Mireille Z.
12/19/21

I am very frustrated with my current order from Glossier. It has been 2 years that I am ordering with no problems until yesterday I received my order missing one item. I looked for a phone number to call them and couldn't find any! How come a good company doesn't have a phone number? The only way to contact is through email and I am wondering about the reviews regarding the good customer service. I wrote to them and so far no answers. Christmas is in less than a week and my gift to my daughter won't be ready. I am very disappointed with this company and based on how they will handle this I might not order anymore.

See critical reviews

Reviews (25)

Rating

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Reviews that mention popular keywords

customer service (5)
morganh222
2 reviews
1 helpful vote
June 17th, 2021

I love Glossier, the products are reliable and great quality. My favorite is their "You" perfume. Everyone who knows me knows when I walk into a room because I wear this every day. It's not overpowering, just smells really fresh!

Tip for consumers:
The best!!

Products used:
You Perfume

Service
Value
Shipping
Returns
Quality
castror3
15 reviews
1 helpful vote
February 3rd, 2021

My friend recommend me this site. I bought a skincare set (including Milky Jelly Cleanser, Priming Moisturizer, Balm Dotcom) and a lipstick. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.

jessicar1045
15 reviews
45 helpful votes
July 23rd, 2020

Glossier has amazing customer service. They're helpful, friendly, efficient and generous. Delivery is always reasonably prompt and everything is packaged so well. Love it!

surbuhik
7 reviews
9 helpful votes
October 7th, 2020

Awesome products- stellar customer service. Love what I've ordered so far and I am very impressed with the packaging and the fast shipping. Can't say enough good things... Love!

mireillez
1 review
0 helpful votes
December 19th, 2021

I am very frustrated with my current order from Glossier. It has been 2 years that I am ordering with no problems until yesterday I received my order missing one item. I looked for a phone number to call them and couldn't find any! How come a good company doesn't have a phone number? The only way to contact is through email and I am wondering about the reviews regarding the good customer service. I wrote to them and so far no answers. Christmas is in less than a week and my gift to my daughter won't be ready. I am very disappointed with this company and based on how they will handle this I might not order anymore.

Service
Value
Shipping
Returns
Quality
glent28
Glen T.
1 review
1 helpful vote
November 2nd, 2019

I have made two online orders. Both orders have left out stickers and promo materials and even a receipt of purchase (we indicated we wanted the promo materials). Instore is amazing, but what is up with online fulfillment.

kaminia3
3 reviews
4 helpful votes
January 6th, 2021

I love the cloud paints but I still find them a little over priced as I can find similar products on etsy for much cheaper. However, they have consistent products unlike my previous experiences with some other businesses. Good for sensitive skin too. Love their chemical exfoliate too. Shipping is not an issue if you buy above $50.

Products used:
Chemical exfoliate and cloud paint.

Service
Value
Shipping
Returns
Quality
ellag58
7 reviews
4 helpful votes
June 17th, 2021

This Glossier site was recommended to me by a friend, and I really adore shopping there. The site provides a fantastic product selection. I bought Cleanser Concentrate, and it's a great product. I have an acne problem, therefore I'm trying it out, and after only one day, I've seen the best results.

zoep6
2 reviews
0 helpful votes
May 2nd, 2018

Really underwhelmed by their products. Also, they totally ripped off the idea/ theme of their serum bottles from Burke Williams spa... the colors and style. And on that note the products from BW are better any way. I was pleased tho with the brow gel.

laurenm522
26 reviews
8 helpful votes
January 31st, 2022

I'm not going to lie, I'm a fan of glossier. They have gentle, cruelty free products that my sensitive skin seems to like well. BUT i will say, you most likely have to already have relatively good skin to like it. I don't have acne prone skin, and the products do make my skin feel hydrated and dewy, but i already have genetically healthy skin to begin with, and i have a feeling that might be a big factor. I think of it more as maintenance products, rather than something to fix skin issues. A little over priced, but i've always been happy with my purchases.

Service
Value
Shipping
Quality
hileyp
44 reviews
179 helpful votes
February 19th, 2020

Love their cosmetics, love their ads, love their models and even their refund policy. A small complaint that something is wrong and woosh, everything is fixed and you've got an excuse from their support.

leighh35
31 reviews
440 helpful votes
March 15th, 2018

I received a sample of Glossier's Balm Dotcom lip balm and I immediately purchased 3 full size tubes. It's that good! The coconut smells like real coconut and I use it not only on my lips but also my cuticles and chapped skin. I've even used the rose tinted balm as a blush, in a pinch. They're $12 a pop, but they seriously last forever so don't let the sticker price intimidate you!

jolier5
3 reviews
8 helpful votes
June 3rd, 2019

I have been ordering from this site for nearly 3 years now but one thing I've realized is that, on top of their great prices and customer care, they have a great shipping discipline. Never missed any package.

julies441
3 reviews
16 helpful votes
August 23rd, 2018

I went to Glossier's website just to get blush and ended up buying skincare products! They even gave me a free sample of their facial product. It did wonders to my face like softening it, making it clean, and making it have a beautiful glow! I got so many compliments on how pretty my face looked without makeup! I will definitely be ordering more soon.

paigeh90
10 reviews
1 helpful vote
December 29th, 2020

They have one of the best face masks with Aloe Vera, honey and lemon extracts which keeps skin hydrated. Suits all types of skin.

loib
1 review
1 helpful vote
August 26th, 2019

I ordered from their website out of curiosity. I thought to know what's the hype about this products. OMG, their generation G lipstick is a holy grail. I ordered two but then when I received it, I didn't like the other color. So I wrote to the customer service that I don't like the color on me and wanted to exchange it. Let me tell you I never had a customer service who replied back to me within at least less than 2 hours. They're the best customer service! I can't get enough of their products and of course I end up buying more items. I love their Boy Brow too! Now, I can't wait for my Milky Jelly cleanser and Milky Oil waterproof makeup remover. I just wish Sephora would sell their products as well. Take care and have a good day!

briannal21
10 reviews
30 helpful votes
May 23rd, 2018

Glossiers website is very easy to navigate. It is broken into 4 sections: skincare, makeup, body, and fragrance. I have tried their products and they have a big emphasis on highlighting your natural beauty features and maintaining healthy skin. On their website you see models with more stripped down looks and nothing too extravagant. Because of this, they put in a lot of effort into their products and really listen to their customers needs off their blog titled Into the Gloss. The brand has amazing customer service which has actually helped with its success since it is big on customer assistance through their official social media accounts and proudly features their customers photography of their products.
My favorite products consist of their fragrance titled Glossier You, their body lotion called Body Hero and their sunscreen that goes on clear. With the fragrance, it has more musky tones to it and is very gender neutral. Both me and my friends use it and works perfectly for both of our personas. The Body Hero is great because once you apply it, your skin absorbs it and keeps your skin feeling healthy all day. If you are looking for a brand that focuses on elevating your natural look, I would give Glossier a try.

christinat74
11 reviews
35 helpful votes
August 23rd, 2018

One stop shopping! And so do I! They have a great selection of skincare and makeup! Its skin care as makeup too! Very cool

louisp221
2 reviews
1 helpful vote
April 16th, 2021

Purchased a few products for my fiancé's birthday who is a devoted Glossier fan and received the products in a quick and timely fashion. She swears by the products so as long as she is a devoted user of the products I'll definitely keep coming back to shop.

Service
Value
Shipping
Returns
Quality
valg33
1 review
0 helpful votes
September 26th, 2019

I made a purchase from this company and to be honest I wasn't thrilled with that particular item. But I sucked it up because sometimes we purchase things and don't like them. Later down the road I received an e-mail from the company about my purchase and I replied and expressed my dismay about the product and simply mentioned it wasn't the greatest thinking it would end there. The next day or day after that I received an e-mail that told me I would receive a refund on my credit card. I was pretty floored. I had never asked for a refund. I've always heard very good things about this company and their products. Perhaps I just chose the product that wouldn't work for me but I will definitely be purchasing other products from this company! The level of customer service was astonishing and you don't find that anymore nowadays. Thank you Annabelle and Ariela for an amazing experience! This is definitely a company that will keep my business for a very long time!

hilaryc18
2 reviews
4 helpful votes
February 19th, 2019

My friend recommend me this site. I bought a skincare set (including Milky Jelly Cleanser, Priming Moisturizer, Balm Dotcom) and a lipstick. The items arrived in a timely manner and in a good condition. The skincare set works well on my face and the lipstick can keep for nearly half a day. One complaint is that the price is higher than I would usually spend on items like these.

decland10
5 reviews
3 helpful votes
May 31st, 2019

One of my closest friend recommend me to this site. I personally like the site and there product. I bought the 4k Gold serum, water based cleanser, dermatologist recommend moisturizer, lip balms.The send me products on time. Quality of product is original. Will definitely recommend this site to everyone.

katelync14
2 reviews
12 helpful votes
August 23rd, 2018

Glossier is amazing and their products are 100% worth it! They have amazing colors for every skin tone!

taurianaw
8 reviews
47 helpful votes
August 12th, 2018

The lipgloss leaves a wonderful shine on my lips. The tubes dont leak like others and they are so cute. Kinda like a beautiful aesthetic if you must. And its not sticky like the rest

nataliea51
2 reviews
7 helpful votes
June 28th, 2018

Glossier offers great pricing for the products that they offer. I got an acne exfoliated for $25. I have pretty mild/moderate acne and using this product is making my skin look very nice.

Q&A (3)

Answer:

As with any makeup brand, if you are creative you can create any look you want. The majority of Glossier users use it for an easy, everyday look. However, it is made to be buildable, so you can create a bolder look if desired.

By Olivia H.
See more answers (2)
Answer:

There are six shades of cloud paint (blush), six shades of sheer matte lipstick, six shades of lidstar, three shades of highlighter, and 5 shades of both concealer and skin tint.

By Olivia H.
See more answers (2)
Answer:

Glossier offers makeup products such eyeshadow, mascara, concealer, highlighter, lipstick, and blush. In skin care they have face wash, facial serums, mosturizer, sunscreen, face masks, and acne spot treatment. They also have body wash and perfume.

By Olivia H.
See more answers (2)

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