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    Grammarly

2021 CUSTOMER CHOICE AWARD
Corporate Values

Overview

Grammarly has a consumer rating of 4.36 stars from 1,758 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Grammarly most frequently mention free version, school work and grammatical errors.Grammarly ranks 3rd among Tutor sites.

  • Service
    138
  • Quality
    132

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 93.8%
Positive
811
Neutral
22
Negative
32
View ratings trends
52
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What reviewers want you to know

Positive highlights

  • Grammarly is so helpful with my school work and etc.
  • I would say one should definitely take the premium version at least for a month once in a lifetime.
  • 2021 Customer Choice Winner

Critical highlights

  • Update: Giving this company a lower review due to the awful customer service.
  • I contact the credit card company to dispute charges.
  • No phone number to call customer service, but yet they claim to have 24 hour customer service.
How would you rate Grammarly?
Top Positive Review

“Geget structure”

Mohamed S.
9/7/20

Superb assistant tool... extremely versatile and help iis always around..., whenever wherever you write rewrite, edit, or even edit mail meassages. Saves format after editing an names it as such. Your original 'copy'remains viable if you still need it! Very much looking forward for an added value: tTRANSLATION! ( at least on two or three more cardinal language starting by french. Opt for Premium worth it to the last penny... at least this is MY conviction. Billing receipts need a boost

See positive reviews
Top Critical Review

“I wish I could rate them a zero”

Tamara R.
9/30/20

They have billed me several times without my permission. Read all comments, and beware. This company sucks and provide mediocre service. I mean, it's excellent for someone in middle school. Honestly, it did not assist me in any way during my college courses. Customer service doesn't exist with this company. They'll merge your ticket before resolving the issue. I received the same message on every ticket I created within the last two weeks. Bull $#*!

See critical reviews

Reviews (1,758)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37) credit card (28) school work (12) premium version (28) phone number (12)
rennickt
1 review
1 helpful vote
July 19th, 2021
Verified purchase

Since joining Grammarly, I now know that my grammatical errors and flaws are covered with immediate alerts.
What better guide to have, overlooking your every step - words, sentences, phrases, commas, colons, and other components.
Thanks to all those working behind the scenes. Sharing and helping others is truly critical and integral in one's self-esteem and continued confidence.
Love you all and God bless.

anai32
1 review
4 helpful votes
December 22nd, 2020

I'm a teacher and translator. Grammarly helps me to notice every small detail I may overlook, it makes me think twice about certain things, it gives me refreshing ideas. I love it. I wish I had money to use the full service but however good the offer, I can't afford it. Anyway, I'm happy to use it every chance I get. It really makes my job easier. Thanks a bunch!

Service
Quality
kevinm1854
1 review
14 helpful votes
October 13th, 2020

Thank you grammarly for the definitions too. Got the right add-on, makes writing more enjoyable, easier, and faster. Also builds my confidence not to worry about making a grammatical error. See now just made some corrections.

mohameds142
1 review
3 helpful votes
September 7th, 2020

Superb assistant tool... extremely versatile and help iis always around..., whenever wherever you write rewrite, edit, or even edit mail meassages.
Saves format after editing an names it as such. Your original 'copy'remains viable if you still need it!
Very much looking forward for an added value: tTRANSLATION! ( at least on two or three more cardinal language starting by french. Opt for Premium worth it to the last penny... at least this is MY conviction. Billing receipts need a boost

johna2641
1 review
2 helpful votes
November 30th, 2020

Since I jumped on the Grammarly board my writing has improved tremendously and my confidence has grown as well. In fact, I prefer Grammarly to Spell Check in my word documents. The only thing which keeps me wondering is the premium numbers giving an idea of the words I missed. If you are looking for something to help you or your children in high school Grammarly is a great choice. I recommended the app to anyone looking to improve their writing skills.

ts670
1 review
2 helpful votes
April 26th, 2021

Grammarly catches my mistakes and corrects them on the fly, thus saving me lots of time and effort in proofreading. I can now create flawlessly written submissions every time, without having any worries about those renegade typos that used to escape even multiple proofreadings. I cannot imagine writing without Grammarly working in the background and making me look like a seasoned pro. Highly recommended! Don't type a page without it. Bob's yer Uncle.

arissak
1 review
1 helpful vote
June 13th, 2021
Verified purchase

It's common to miss out on minor mistakes in your everyday writing even if it's a simple heads-up email or a long weekly report, but there will come a time that it will all pile up and you'll catch yourself sounding really awkward eventually. Sometimes the meaning gets lost because of a wrong preposition used. Grammarly will save you in such instances. Not sure though if it's worth it to upgrade to Premium.

martyc118
1 review
0 helpful votes
August 31st, 2021
Verified purchase

We do lots of emailing, texting, and customer account updates. My grammar is been a sore spot for me and has caused public scrutiny. My emails were often times read out loud in meetings to exemplify how not to do it. I am very successful but this I did not need. Installed Grammarly just the simple addition and wow what a difference. Thank you it has made my life better.

kimg784
1 review
0 helpful votes
December 30th, 2021
Verified purchase

I only discovered this product very recently and now I simply cannot live without it.
It has transformed the way I write and its interactive manner continues to educate me in terms of my spelling, grammar, and tones.
All companies should invest in adding this product to their basket to improve internal and external communication within the business.
Thanks for an amazing product!

reaganv3
1 review
1 helpful vote
May 28th, 2021
Verified purchase

As a teacher, and just in everyday life, I do lots of writing. I love Grammarly because it catches most mistakes I make- whether a spelling error or even simple things like an unneeded comma, or too many commas. I can count on Grammarly to help me to sound smart and be concise. I also like the tone indicator. Sometimes it helps because I may be giving off a tone that is not the vibe I want to be sending. I highly recommend using this free add-on for daily use. It's tops! ;)

emmanuela112
1 review
0 helpful votes
December 17th, 2020

Grammarly is a wonderful application, the way it works on my projects amazes me greatly, it is simply unbelievable!
It instantly corrects all of my grammar errors and checks for plagiarism with superb ease, in fact, it is the best proofreader I have ever used. As an author, I strongly recommend it for use to anyone who needs help in writing and of course, everyone does. To me, Grammarly is an "A" app.

sadiaj2
1 review
3 helpful votes
December 29th, 2020

Grammarly has made my life easy. It corrects, suggests, and informs the right words, spellings, and grammar. I love to see the emoji that indicates the mood of my writing. Hats Off to its creators. May Allah grant you with the Best of His favours, Guidance, and Luck in both worlds. Ameen

Tip for consumers:
Must have this.

Products used:
Grammarly website, Application on android, Extension on Chrome and Word

Service
Quality
bruceb833
1 review
1 helpful vote
March 11th, 2021

As a frequent social media content creator and storyteller (some true), I have used the free version of Grammarly for about a year. If I depended on my writing skills as a means of financial support, I am sure I would upgrade to a premium account. For my use, the Grammarly free edition is about all I need. I do get hints on actual grammar use such as run-on sentences, proper spelling, punctuation, and how my posts appear to others who have read my content. I have not found another free program or app that can compete with Grammarly. It sits quietly in the background and allows me to complete my entire post or email without the loss of my thought process. After I am satisfied with my content, I go back and look at all the suggestions offered by Grammarly, and almost always accept the recommendations offered by the program. I often wonder about the effectiveness of the premium thanks to the embedded notices but as a senior citizen on a limited budget, I just can not justify the cost.

Tip for consumers:
If you can afford the subscription price, get it.

Products used:
The free version

Service
Quality
irawatir
1 review
2 helpful votes
May 23rd, 2021
Verified purchase

I worked for a foreign company where English is the main language I have to use. My job relates a lot with English e.g. translating, conducting meeting, preparing minutes of meeting, drafting business letters/internal memos, and even interacting (communicating) with managements and clients.
Grammarly improved my English and it creates confident in me. I am happy that my existence in the company that I worked for is very useful and meaningful for everyone. Thank you very much Grammarly.

annad582
1 review
1 helpful vote
March 19th, 2021

I love this tool! It helps me to compose emails that are grammatically correct and that give the tone that I want to give as well.

I love the insight report that comes in once a week as well. It gives me valuable information about the things I wrote the week prior.

I don't have proof of purchase because our office bought a license for the entire organization and I do not have access to that information, but I assure you, I use this tool every single day.

khaledh13
1 review
1 helpful vote
March 19th, 2021

Greetings,
I would like thank Sitejabber website for follow up my review.
I find myself obligated to update my review about Grammarly because they responded to my inquiry in a short time.
From my experience about their services in MS Word and write an email was great to help correct several mistakes.
I would recommend to have a better and quick customer service.
Best regards,

Service
Quality
ahmeds179
1 review
11 helpful votes
August 29th, 2020

This software is an indispensable tool to write good English. It helped me much in my work. Before sending a research paper, I use Grammarly to enhance its language.

hazelc117
1 review
0 helpful votes
March 7th, 2022
Verified purchase

Grammarly is so great! It has helped me with many writing problems. I use it all the time. I'm even using it right now! One thing I would change is that it won't work on Google Docs. When I try to double-click on a word to see some synonyms, it will not work. Now, this might just be Google Docs's problem, or maybe my computer is at fault. Whatever the issue is that is why I gave it four stars. Thank you so much for giving me the chance to review Grammarly!

annay129
Anna Y. – Grammarly Rep

Hi Hazel,

It looks like our support team has already helped you fix an issue (incident #3126307).

If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review.

Please feel free to contact us at gram.ly/3zJAHbw with any additional questions or concerns you may have.

Sincerely,
Grammarly support team

stephaniec1016
1 review
17 helpful votes
September 18th, 2020

The free version is useful and catches small items quickly as I'm typing. And I write a lot. I do feel the Premium version is overpriced. If I could get reimbursed for the expense or my employer purchased the software then I'd definitely recommend it; however, in the current environment, I have to purchase all my authoring software and accessories myself without reimbursement so it just isn't viable at this time.

Tip for consumers:
It's not always accurate depending on the industry you work in so take advantage of the personal dictionary and build your own so it can learn (I think it was Grammarly but it might have been Google Docs idk [it does not recognize texting shorthand lol]).

Products used:
Free

Service
Quality
sk522
1 review
5 helpful votes
September 21st, 2020

This is one of the best tools which guides you to correct each and every Letter you write. Yes, it works in MS-Word, Outlook Email, Gmail, and the ultimate is when you use your whats app web as well.
For the beginners who don't know the grammar, vocablury this is the best way to correct their mistakes & learn.
Suggested to my colleagues and their language in communication has improved a lot and all wonder how this has happened in short time.

sarar199
1 review
6 helpful votes
February 14th, 2020

Grammarly is a very useful software. I''M REALLY SURPRISED to see this score so low.
Grammarly provides better grammar than the majority demonstrates. Give them a hand! Are you aware of another free service offer other than Word? I'm a fan.
Thank you

hannahl369
1 review
0 helpful votes
October 12th, 2021
Verified purchase

I can't compliment Grammarly enough! As an English major, I hold proper grammar and usage in high regard. Even as a college senior, however, I am still sometimes confounded by the ever-challenging English language. That's where Grammarly comes in to help me both correct and understand my mistakes. I use both the desktop extension and the mobile keyboard, and I'll never do without again. In fact, I used Grammarly to write this review!

Quality
juankrlsp
1 review
12 helpful votes
November 4th, 2020

Your service it's very good and it helps a lot, however the premium version doesn't give many additional features and it's extremely expensive when you compare with other apps. I'm not talking about just English apps but in general. For instance, Netflix, Youtube, Adobe or google work all of them offer very good products for less money. Yes, your product is different but it's just too expensive

aruba
1 review
1 helpful vote
December 1st, 2020

Grammarly is amazing and is good for anyone who would just like some extra support and grammar help for their writing. As a current student, this is really helpful as it lets me know exactly where I messed up. It makes essay and paragraph writing, emails, and just regular comments 10 times easier. I got the built-in Grammarly extension for chrome and I am in love with it!

deepanshis1
1 review
2 helpful votes
May 17th, 2021

The premium version of Grammarly was so helpful to eradicate grammatical errors and improve technical writing for my master's thesis. Grammarly changed my life! It took my writing skills to the next level. I would say one should definitely take the premium version at least for a month once in a lifetime. I learnt a lot and now I can easily rectify all the grammatical errors and focus on proper sentence structures with no help.

Service
Quality

Q&A (42)

Answer:

I agree with everyone else. I have been using grammarly for almost 2 years and I never had a problem with viruses or anything. It is a good product and well worth the investment.

By Rose B.
See more answers (6)
Answer:

Only for premium but everything else is free It's great!

By Huzayfa S.
See more answers (3)
Answer:

You can go to school.

By Karina P.
See more answers (2)
Answer:

Hi, Cath! We're sorry to hear about that. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve. Could you please submit a support ticket via https://gram.ly/sitejabber so we can check on your request?

By Kristina M.
See more answers (2)
Answer:

Make sure you have set it to your language, as the default is American English, and you may need to change it. If you don't need to, remember that you could have failed for other reasons (not enough information, too much information, using Grammarly as a tool that will get everything right etc.).

By DA A.
See more answers (2)
Answer:

There is a limit, but I find that only a minor inconvenience. If the document goes over the size limit, just cut and paste the document by halves or thirds and run Grammarly checks on each part.

By Ed N.
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Answer:

So far it has been free for me, not charge at all..

By Viri c.
See more answers (5)
Answer:

I don't think it cost so much for the value; however, I do believe the lack of a person in customer service is an overwhelmed and resounding reason not to sign up for the service until the company takes responsibility for proving customer service with American people in America and provides jobs for Americans. I'm not prejudice or a national but I am unable to hear distinctly with the complexity created by providing service from another country and an accent.

By Santina K.
See more answers (4)
Answer:

I think that Grammarly is a very good app as it dose help me with my spelling as my spelling is not that great

By Ian S.
See more answers (4)
Answer:

Grammarly is definitely safe to use. There is no way that you can get a virus FROM Grammarly ( unless it is a pirated version, fake version, trojan computer virus, etc)

By Dominic F.
See more answers (3)

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About the business

Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

Company Representative

annay129
Anna Y.
Typically responds within 9 days

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4.4
1,717 reviews
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