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    HATCH

2021 CUSTOMER CHOICE AWARD

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Trustpilot
3.2 / 5
Corporate Values

Overview

HATCH has a consumer rating of 3.84 stars from 32 reviews indicating that most customers are generally satisfied with their purchases. HATCH ranks 9th among Maternity Clothes sites.

Positive reviews (last 12 months): 0%
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How would you rate HATCH?
Top Positive Review

“Innovative”

castro r.
2/3/21

I bought the perfect tee for my sister who has a 8 month old baby and is pregnant again, She absolutely loves it and said she wants 4 more! Fabric hangs very nicely too. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt. ---

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Top Critical Review

“Terrible delivery service”

Henrike M.
4/1/20

It is obvious that the clothes from this brand are overpriced. I received a gift card for HATCH from a friend and selected one of the least pricey items I could find: a pair of leggings. I placed my order about 3 weeks ago and now called to inquire about the status because I have not received updates via email. The customer service person told me that the item has not yet shipped (!), allegedly because the warehouse is so large that "they haven't yet been able to identity the item's location". What? I am imagining people walking and driving through a massive hall, trying to find a giant box labeled "leggings". Isn't this absurd? And this is supposed to be a high-end store? Sounds more like a huge dumpster with piles of unidentifiable content.

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Reviews (32)

Rating

Timeframe

Other

karenn47
Karen N.
6 reviews
0 helpful votes
November 20th, 2015

HATCH doesn't fit the mold of your typical maternity clothing. It consists of only basic pieces that are chic, timeless, and extremely comfortable. These maternity wardrobe must haves are made to be worn before, during, and after your pregnancy. Each piece can be mixed and matched with one another to add great versatility to your wardrobe. If you want to invest in a small, versatile maternity wardrobe that will stand the test of time and fashion trends, this is the place to go!

henrikem
1 review
5 helpful votes
April 1st, 2020

It is obvious that the clothes from this brand are overpriced. I received a gift card for HATCH from a friend and selected one of the least pricey items I could find: a pair of leggings. I placed my order about 3 weeks ago and now called to inquire about the status because I have not received updates via email. The customer service person told me that the item has not yet shipped (!), allegedly because the warehouse is so large that "they haven't yet been able to identity the item's location". What? I am imagining people walking and driving through a massive hall, trying to find a giant box labeled "leggings". Isn't this absurd? And this is supposed to be a high-end store? Sounds more like a huge dumpster with piles of unidentifiable content.

deanad21
1 review
2 helpful votes
February 28th, 2020

Reviewed some of the clothing on their website and it was never posted unless I gave a 5 star review. The cashmere is poor quality and very itchy. Makes me question my purchases now if they aren't honest. Shipping service is terrible and slow for the price of the clothing.

margarets92
Margaret S.
6 reviews
1 helpful vote
July 14th, 2016

I can't say enough good things about the Highline dress. This is easily the best day-to-day maternity dress I've found anywhere. The asymmetrical hem adds a lot of style, and unlike most maternity dresses I've seen, it isn't cut super wide, so you don't feel like a tent wearing it. I find it super comfortable too-- a really soft, nice jersey. I've worn it around on the weekends, and dressed it up for work with a nice statement necklace. If it came in more colors, I'd literally buy them all-- and I hate most maternity clothing!

lindaz22
Linda Z.
11 reviews
1 helpful vote
September 15th, 2016

I bought the perfect tee for my sister who has a 6 month old baby and is pregnant again, she absolutely loves it and said she wants 5 more! Fabric hangs very nicely too.

annac988
1 review
2 helpful votes
May 27th, 2021

Bought a very expensive item, checked the sizing carefully, and paid for the shipping. The size 4-6 which was indicated as an S was shown as 'true to size' and it was suggested to go for the size you are before you're pregnant, which for me was 4-6. When it arrived, the item was absolutely huge! Really, this was a size 8-10 US easily, which would swamp any size 4 even with a huge belly (see images, where I compare a normal size 4-6 item with the massive onesie underneath, see how low the crotch is and how long the pants are!). The shoulders were far off, the crotch closer to my knees which makes the onesie look like a huge sack.
The worst part is that customer service don't even discuss the possibility of exchange because I am based abroad. I even offered to pay for the return shipping there and back. I explained that we would have to simply throw away the very expensive item. What does it cost the business to accept the returned, unworn item? Absolutely nothing. Generic emails, no consideration of the customer, and the customer service phone line never answers - after trying for 5 days, no one bothered to pick up the phone.
Awful customer service, unnecessarily harsh, especially considering they are selling to pregnant women! A little kindness would have gone a long way, not to mention international laws relating to right to return fualty or misrepresented items.

Tip for consumers:
don't order online

Products used:
The item is not as described

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jenniferp117
Jennifer P.
7 reviews
1 helpful vote
May 8th, 2016

I got this great cami from Hatch. I got it in black and it isn't at all sheer either. I can wear it alone or layered. I am 5'9 and 6 months pregnant (pre-preg size was 6) and it fits well and is super flattering, if I do say so myself. I don't see any reason why I can't wear this post pregnancy, too.

castror3
15 reviews
1 helpful vote
February 3rd, 2021

I bought the perfect tee for my sister who has a 8 month old baby and is pregnant again, She absolutely loves it and said she wants 4 more! Fabric hangs very nicely too. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.

---

nancyi15
Nancy I.
8 reviews
2 helpful votes
April 21st, 2016

Hatch is the very opposite of trendy, cheap maternity fashion that only looks good while pregnant with a big belly bump: The clothes are made to be worn before, during, and after pregnancy. Obviously, that means they run loose and large, although the site does have a petite option. All that goddess-y stuff that you've seen the celebs wearing to hide their bumps, that's what you'll find here. Great, quality stuff.

elizabethc163
Elizabeth C.
11 reviews
2 helpful votes
August 15th, 2016

The Luncheon dress is a really, really cute dress. I'm early in my pregnancy and it's fitting perfectly loose without looking like a maternity dress. I will definitely wear this not pregnant as well. The one size fits all fits like my normal size 6. It's fabulous.

barbarap564
1 review
5 helpful votes
December 17th, 2019

Stay away from online shopping with this vendor. Horrible delivery. Horrible communication with customer. Horrible return policy.
Placed an order on 11/29/19. Order was supposed to be delivered within 3 - 9 days. Received email 12/9 indicated that due to a large volume of shipments. Stated they would upgrade to 2 day shipping to arrive by Christmas. Stated that we would receive an email by 12/13 if the package had not been shipped.
No email by 12/13. Called 12/17/19. Talked to Megan. She said it was upgraded to 2-day Fed Ex shipping and would arrive within two days of being shipped. I asked her when it would be shipped and she could not tell me.
I then asked her about the return policy which was 30 days of the order being placed. Obviously, this is insufficient to allow time to return since the order was placed on 11/29. She said the return policy was changed to 45 days. This barely allows time to return if needed.
She then told me that had I placed the order through the store and not online, it would have probably arrived. Nothing on the website states this.
Very dissatisfied especially considering that it is such a high end store. Will not ever shop Hatch again. Not worth the hassle.

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