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    HelloFresh

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.2 / 5
Better Business Bureau
1.7 / 5
Corporate Values

Overview

HelloFresh has a consumer rating of 3.2 stars from 545 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with HelloFresh most frequently mention meal delivery.HelloFresh ranks 7th among Food Delivery sites.

  • Service
    82
  • Value
    79
  • Shipping
    79
  • Quality
    77
Positive reviews (last 12 months): 10.4%
Positive
10
Neutral
10
Negative
76
View ratings trends
24
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What reviewers want you to know

Positive highlights

Critical highlights

  • Called customer service, and there is no way to have another box shipped.
  • I can't use gift card without giving them more card information?
How would you rate HelloFresh?
Top Positive Review

“Growing menu options & good customer service!”

Ashleigh F.
9/28/21

I started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients. On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix.

See positive reviews
Top Critical Review

“Food poisoning from moussaka.”

Allan P.
3/4/21

We thought we would try Hello Fresh for the convenience of having our food delivered. Our first meal was their version of moussaka - a vegi version, no meat. That was ok but it was not as good as traditional moussaka. Next morning we were both in pain with stomach cramps and needing the toilet every couple of hours. Four days on and we are still not better. I'll never trust a meal delivery company again. I wonder what hygiene is like in their packing area.

See critical reviews

Reviews (545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (75) gift card (8)
allanp87
1 review
16 helpful votes
March 4th, 2021

We thought we would try Hello Fresh for the convenience of having our food delivered. Our first meal was their version of moussaka - a vegi version, no meat. That was ok but it was not as good as traditional moussaka. Next morning we were both in pain with stomach cramps and needing the toilet every couple of hours. Four days on and we are still not better. I'll never trust a meal delivery company again. I wonder what hygiene is like in their packing area.

Products used:
Food delivery

Value
Shipping
Quality
mariac2074
1 review
5 helpful votes
November 9th, 2021

My very first box had one completely wrong meal and the other meal was missing the meat! I tried contacting customer experience and it was very frustrating experience. They wouldn't refund my money and would only give me a credit for 5 weeks when my intro period was over. The agent was sarcastic and not at all helpful. I have canceled Hello Fresh and hope to find a better meal service that actually sends the meals and ingredients ordered. A total rip off!

bridgetk79
1 review
0 helpful votes
February 26th, 2022

My first box still has not arrived. It's days late, no courier update. But a credit towards my next box was offered. Think not! Had to fight for a refund that will take 5 to 10 business days. Amazing they take our $$ immediately, but to return takes week. Save yourself hassle. Go to the grocery store! What a disappointment & aggravating first & last experience! You can see my empty plate picture! No box, no food, no $$

Tip for consumers:
Do not waste your $ they will take it upon order.. offer a credit towards your next box(after you don’t receive the first one) unless you text fight! Ugh what a pain in the ass!!

Products used:
The box of food never arrived!! This is the best diet ever.. you pay & get nothing in exchange!!

jonm559
1 review
8 helpful votes
March 6th, 2021

My very first box doesn't show up after waiting 2 weeks and receiving numerous emails that it is coming. Website says delivered so I contact support. It was never sent and the support person does not know why. This is not how you do business with a new customer. Even after canceling it still says here is what was in your last box. What a joke, I'll try somewhere else.

Tip for consumers:
Go somewhere else

Products used:
NONE got to make it to me first

Service
Shipping
Returns
ashleighf21
14 reviews
0 helpful votes
September 28th, 2021
Verified purchase

I started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients.

On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix.

Tip for consumers:
Make sure to remember that you have to choose your meals/have the option to skip only until a certain day of the week (which coincides with your box delivery date).

Service
Value
Shipping
Returns
Quality
el155
1 review
6 helpful votes
November 27th, 2021

Ordered first 3 meals and found a large dirty piece of plastic sealed inside the broccoli bag. Gave us an $8 refund. Poor customer service.

kevinl1603
1 review
7 helpful votes
June 10th, 2021

I received my first order very poor products and seriously under sized portion. I want cancel my account and I'm being stopped at ever attempt. It's a trap you can come in but never leave!

Service
Value
Shipping
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Quality
celestea25
1 review
16 helpful votes
April 6th, 2020

I have been getting Helli Fresh deliveries for about a year now, the last few months even before the corona virus pandemic, they were not hitting the mark, missing ingredients, missing meals now I have been waiting almost a week for a deli ever that was supposed to be here on Wednesday. I then track my delivery to see where it is and FEd EX says the shipped it back to the shipper. NO Communication whatsoever! I will NEVER use this service again!

suzanneg307
1 review
2 helpful votes
February 23rd, 2022

I have had 17 boxes delivered to a family member attending law school, very few problems, on time. Suddenly week 18 and 19 the payment not going through. I called three times, verified with bank funds available, at Hello Fresh's insistence. Hello Fresh flips me off saying it's on my end. Asked for a supervisor to correct situation, supervisor refuses to speak with me. Customer Service reps have no information to give out and no one able to resolve issue. Very dissatisfied with company at this point.

lorit41
2 reviews
16 helpful votes
June 1st, 2020

Today I was excited to cook the beef and cheese tostada that I ordered from hello fresh. After checking all the ingredients I can't find the cilantro and southwest spice. I was so disappointed. I made a salsa without cilantro and taste awful. I've been their customer for a year now and this is not the first that they forgot to ship all the ingredients for a particular menu. Its really frustrating.

jessicas2077
1 review
5 helpful votes
May 31st, 2021

First shipment has rotten produce, second box just never showed up. They refunded the money for the second box but really didn't care that the meals I was expecting to use all week just never showed up. Box was said to be "returned for inspection" to fedex. That's just a little weird, in my opinion. So, out of the two weeks I ordered, one box had rotten potatoes, and the second box just never showed up. Don't bother with this company.

Tip for consumers:
It may seem like a “deal” at first, but it’s not. I ended up paying about $50/meal for a family of 4.

Products used:
The meals were pretty good once prepared, but not worth the cost.

mariannb14
1 review
0 helpful votes
January 12th, 2022

Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).

Products used:
Everything

Service
Value
Shipping
Returns
nickc740
1 review
0 helpful votes
February 26th, 2022
Verified purchase

Poor onbaording process, made to add payment method and charged before choosing boxes. Then not charged correct amount joining as a new customer. Customer service not interested in rectifying the issue. Unsubscribed immediately.

Tip for consumers:
Don't sign up to this site you will be charged and made to add payment method before selecting a box. You will then not receive the new customer discount with customer service not interested in rectifying the issue even though you'll be subscribing to weekly orders. Absolute farce!

Service
Value
Shipping
Returns
Quality
carriea202
1 review
2 helpful votes
February 16th, 2022

Never had such an awful experience after cancelling my account they continued to send me packages so I went as far as cancelling / putting a hold on my card! All of the sudden they show up at my door after being out of town for vacation to rotted food that they charged me for! I called again to tell them to stop and they said I had never cancelled it... It's a nightmare dealing with them! I am a single mom who works 60 hours a week this was suppose to make my life easier I assure you that isn't the case.

Tip for consumers:
Use another company there are plenty ...scam!

Products used:
Food - rotted

Service
Value
Shipping
Returns
Quality
marciac211
1 review
11 helpful votes
April 9th, 2021

Part of Hello Fresh service is to provide recipe cards with ingredients. The recipe cards are essential in cooking the meals. However, Hello Fresh have continuously failed to provide all recipe cards with ingredients. When they were contacted to send the missing recipe cards separately they refused to do so. Extremely poor customer services. Had to cancel subscription and will join another company who provide a proper service and customer service.

Service
Value
Shipping
Quality
megang392
1 review
5 helpful votes
December 9th, 2021

I honestly enjoyed HelloFresh since it saved me a trip to the grocery store. Randomly we would receive the wrong meals all together or we would be missing items. Wasn't honestly that big of a deal. Well recently I started noticing random separate charges to my bank account from hello fresh on top of what my box should cost. It ranged from 9-24 dollars. I couldn't figure it out and the website is nearly impossible to navigate when it comes to customer complaints. I would not recommend.

Service
Value
Shipping
Returns
Quality
chrisf1148
1 review
3 helpful votes
February 2nd, 2022

Previously had good experience with HelloFresh in past. Purchased a $60 gift card for parents as a Christmas present. Ordered 3 individual meals and had to pay an extra $9.99 for shipping which was fine. Helped parents with order to their picking which was vegetarian options. Was charged an extra $35. Called customer service and apparently vegetarian is an upgraded "gourmet" option. Spent total of $105 for three dinners for two, won't ever do business with them again

Service
Value
Shipping
Quality
maryc2898
1 review
6 helpful votes
August 31st, 2021

My husband and I enjoyed Hello Fresh our first few meals. After this, my husband asked me to cancel our food delivery. I found it totally difficult to figure out how to do this. Another batch of food arrived, although I thought I had said to stop delivery, my bank account was charged, etc. I have requested at least 4-5 times for Hello Food to stop this charge on my bank account and delivery. Is this some SCAM? Anyone else have similar experiences? I will NEVER suggest Hello Fresh to anyone.

brianm2757
1 review
2 helpful votes
February 7th, 2022

I'm done with these guys. They sent my meal box to an address 70 miles away. Nobody in their customer service could figure anything out... I had to call the delivery service myself. When I finally talked to someone who wasn't clueless, he told me he could refund the box (no additional credit for the trouble) and it would take 10 days to get my money. What a clown circus.

Products used:
Meal Box

Service
Value
Shipping
Quality
carik15
2 reviews
0 helpful votes
November 13th, 2020

It is fresh and timely. It's a little pricey but I like the instructions and cooking tips that come with each meal. My sister sent me a free week. I ordered one more week by "accident". It wasn't exactly what I would have chosen but was still pleasantly surprised.

angelaw1149
1 review
0 helpful votes
July 11th, 2021

Shipping on time. Produce fresh. Recipes are great. Very flavorful. So far we love them. Easy to follow directions but only complaint the order you cook items in are sometimes odd to me.

Products used:
All

Service
Value
Shipping
Returns
Quality
dianeh533
1 review
16 helpful votes
December 3rd, 2020

Hello Fresh?. More like Hell No!. Worst food delivery company. No wonder it ddidn't even make the top 5.
This was over priced food and all I got for it was about a week curled up in a fetal position, sick to my stomach and needing to throw up as well as other, even more disgusting things. This company has a repitation of over charging your credit card, charging for 3 people instead of 2... little "mistakes" lime that... not to be trusted, not one bit so check your credit/bank statements. Quick.

benjis11
1 review
4 helpful votes
July 2nd, 2021

It started off great - fresh, easy to cook food sent to your doorstep. What's not to love? Apparently, a lot can go wrong. A few weeks in I receive a box with improperly sealed meat and vinegars, with juices soaking through multiple meals. Ew. They gave me $35 in credit for the trouble. It sounds ok but remember this for later. The very next week, I find a delivery slip saying I was missed. I work from home all day and no one rang. When I contacted customer service they first said I didn't have my callbox information but when I questioned how delivery were able to ring me on previous weeks they said "Yes, I see." but wouldn't do anything to help. They wanted me to go on my own time, 50-min and 50-min back to get the box from the Purolator office. Unbelievable. I know Purolator sucks but you chose them as your carrier - take responsibility. Now remember the $35 credit? I can't use it until I use up all of my discounted boxes first. So I'm really out ~2 boxes at the end of the day. "Smart" business plan but angry and insulted customers!

Service
Value
Shipping
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Quality
donnellag
2 reviews
11 helpful votes
April 26th, 2021

I'm giving hello fresh one star as that's the least i can give, but some of the customer services people are ok.
I am so fed up with hello fresh, they started off well but have just gone so down in regards of quality & service.
Yet again I am throwing ingredients away due to very limited shelf life. Meat products tend to have to be used on the day of delivery. Such items would have to be discounted or remove from supermarket shelves but hello fresh seem to think this is ok. I've have received very poor quality vegetables as well which have gone off very quickly. Also issues with delivery. Changed my delivery day on the day it was due to be delivered without any reason given.
Also hello fresh has now removed the individual food bags they previously used and all dry & vegetables are just thrown in the box.
I would seriously advise against hello fresh, £10 for two meals for which out of date or same use by date for meat & poor quality, they have a bit of a cheek to call themselves hello fresh when this seems to be very far from the facts. I can get two can dine in from M&S for £10 with quality fresh ingredients.

Tip for consumers:
Just go somewhere else, hello fresh is now very poor quality & value

Products used:
Meal kits

Service
Value
Shipping
Returns
Quality
dylano24
1 review
3 helpful votes
May 2nd, 2021

It comes all boxed up w/ recipes and usually the correct amount of ingredients. It's advertised as fast and easy but it's not always; problems w/ missing ingredients. Furthermore even if they perfected this I still have such a disdain for the product I'd never recommend it in any way. It requires the "chef" to dirty a bunch of cups, pots, cutting bored. Which is a burden latter naturally. If you would like to dirty a bunch of kitchen utensils on recipes that are fluffed up go for it. It has led me to nearly having a full blown aneurysm w/ the tedium of it all.

Tip for consumers:
It’s been the cause of unrest in my house every time it’s tried. I’m grown such a disdain for it that I refuse to take part in any of it. I don’t even eat the stuff it aggravates me so much. I haven’t hated a product so much ever.

Products used:
I just make every meal easily. Meat, potato, and vegetables. Easy.

Service
Value
Shipping
Quality

Q&A (14)

Answer:

They use very unreliable delivery service and miss 2 out of 3 deliveries and you can't get through on their customer service number to get a refund. They put you on hold and you listen to music until you hang up. They never answer. Try them but good luck getting your money back when they don't show up.

By C D.
See more answers (4)
Answer:

I had to cancel the plan because when paused they continued to ship. They continued to ship despite customer service noting it was indeed canceled. I disputed the last charge on my card because of this. They had it reversed. NEVER EVER AGAIN. Don't do it!

By Tricia S.
See more answers (4)
Answer:

Yes, since they don't answer their phone you can't cancel your subscription. And since they use a very unreliable delivery service, every 2nd or 3rd delivery, your food doesn't show up When you call their phone number you can't get through.

By C D.
See more answers (2)
Answer:

Fake company, they charged me automatically and placed another order without my consent and any information and even not ready to refund Please be aware fake process and company

By Honey M.
Answer:

Nor really. They will want to give you a partial refund of the single ingredient you found to be of poor quality... and that's if you want to take the time to navigate the website to find out how to do it. Their website is totally designed to make customer service difficult.

By dan s.

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About the business

Delicious, pre-measured ingredients and simple, chef-made recipes that we deliver to your doorstep every week. Extra flexible for your busy lifestyle.

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