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    Monterey Bay Herb Co.

2021 CUSTOMER CHOICE AWARD

Monterey Bay Herb Co.

2,445 reviews

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Monterey Bay Herb Co. has a consumer rating of 4.65 stars from 2,445 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Monterey Bay Herb Co. most frequently mention great prices, shopping experience and monterey bay.Monterey Bay Herb Co. ranks 1st among Spices sites.

  • Service
    1
  • Value
    1
  • Quality
    1

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 91.1%
Positive
2,212
Neutral
157
Negative
58
View ratings trends
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What reviewers want you to know

Positive highlights

Critical highlights

  • Since I am using so much, I decided to order a larger amount from Monterey Bay Spice to save money.
How would you rate Monterey Bay Herb Co.?
Top Positive Review

“I have always enjoyed shopping on Monterey Bay”

Christine C.
3/11/22

I have always enjoyed shopping on Monterey Bay. This particular order is to replace a huge amount of medicinal herbs (pretty much everything I've purchase over last couple years) that I lost in a house fire back in February. With everything going on, I'm trying to 'restock' and Monterey Bay is the only place I purchase from and will always purchase from. Thank you all for what you've done over the craziness in the last two years. I wish you all happiness during these 'interesting' days. Christine

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Top Critical Review

“First time/last time I will place an order.”

Linda S.
5/27/20

10 minutes after placing an order I wanted to cancel. I was told my order was already processed and that there was no way to stop it. My account page said it had not been processed. This company doesn't care about keeping customers they are not willing make things right--customer service is poor at best. The reason for the cancellation of order was I found product elsewhere for much more reasonable shipping cost. Search elsewhere before using this company

See critical reviews

Reviews (2,445)

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Reviews that mention popular keywords

order (9)
christinec1362
2 reviews
0 helpful votes
March 11th, 2022
Verified site experience

I have always enjoyed shopping on Monterey Bay. This particular order is to replace a huge amount of medicinal herbs (pretty much everything I've purchase over last couple years) that I lost in a house fire back in February. With everything going on, I'm trying to 'restock' and Monterey Bay is the only place I purchase from and will always purchase from. Thank you all for what you've done over the craziness in the last two years. I wish you all happiness during these 'interesting' days. Christine

Reason I chose this business:

I've always received excellent product at competitive prices. Its' the only place I'll purchase my herbs and spices from.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Christine, we are truly sorry to hear about the fire and we sincerely hope you and your family are doing better. Thank you for your purchase and for your support, we truly appreciate it.

myraf38
1 review
0 helpful votes
February 23rd, 2022
Verified site experience

The prices are becoming outrageous but I like how they compensate for that with free shipping & the discount. I am honestly most appreciative of that. Also, the selection is very limited (not enough herbs in stock). But overall, the website is very easy to manage and most importantly, the herbs are fresh, packaged well, and were created with love. I trust these herbs to give to my family as well as my clients. I feel good about that at the end of the day & that's also why I recommend this website.

Reason I chose this business:

I choose this website because I know there's no compromise on the quality of the herbs. They're always fresh, clean & well managed. Also because the website is the easiest website in the world to manage.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Myra, we're glad to know you're satisfied with our wholesale products and our service. You have the option to sign up for our restock date notifications for our out of stock items. Next to the item will be an area for you to input your email. Thank you for your purchase and for your review. We truly appreciate your support.

clintonh68
1 review
0 helpful votes
February 25th, 2022
Verified site experience

The shipping calculations could be calibrated a little better. You can easily fit three or four (one) lb bags of crush herbs into a large flat rate priority box. I don't mind if my herbs are vacuum sealed gently either.

Reason I chose this business:

Consistency and value.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Clinton, thank you for your order. We understand your suggestion on adding more items into our large flat rate box. Our main goal is to insure all items purchased arrive in perfect conditions to our customer. Taking that into consideration, squeezing more items will most likely cause herbs to crush especially during transit.

laurieb389
5 reviews
1 helpful vote
October 2nd, 2020

I have 3-4 orders over the last 2-3 years with Monterey Bay Spice Company, AKA Herbco.
This is one of the best companies I have ever ordered from.
Their products are of the highest quality and packed in a superior way as to maintain freshness.
Their variety of products offered is amazing. The people are good to deal with, no nonsense and VERY efficient.
I always get my order on time and very quickly and am always pleased with the products.
Love this company.

montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Laurie, we are happy to hear that you have been a long time customer of ours. We strive to give our customers the best service possible. Thank you for your continuous support.

janiss117
1 review
0 helpful votes
February 24th, 2022
Verified site experience

I like that it is easy to modify the cart to remove an item or add amount. Also to open multiple windows and the cart contents are not lost.
Thank You So Much.
GOD BLESS YOU
Ephesians 2:8-9
King James Version
8 For by grace are ye saved through faith; and that not of yourselves: it is the gift of God:
9 Not of works, lest any man should boast.

Reason I chose this business:

GOOD PRICES AND YOU HAD EVERYTHING I WAS LOOKING FOR. AND I LIKED THAT THE HERBS WERE NOT FROM CHINA.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Janis, we're glad you're satisfied with our wide selection of wholesale products and our service. Thank you for your purchase and for your review.

larissae13
1 review
0 helpful votes
October 24th, 2021
Verified purchase

Overall the Lay out is great but there were some issues with some of the pages not loading. Along with the checkout page. I couldn't get it to load any pages without waiting a minute or 2. I hope you guys carry a larger selection of essential oils as well. I buy tons for my business and since I found your Company I would probably stop using other companies if you carried all the ones I needed. So I still have to shop with the other company.

Reason I chose this business:

I love the selection of herbs and the layout of the website. The prices are the best as well! Thank you so much! You guys are super speedy too on getting orders out and shipped!

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Larissa, we're so happy to hear we can be of service for your business. Thank you for your purchase and your review.

sherrys638
1 review
0 helpful votes
October 29th, 2021
Verified purchase

Addendum to my Feedback Below: Customer Svc quickly responded to my feedback regarding their website and are having their technicians working on it now. I have been extremely happy with Monterey Bay Spice Company. They have a large selection of Herbs, Spices, Teas, and related products that are priced for the average consumer. Finding a supplier that consistently was able to provide a variety of "Fresh" herbs & spices in both small & bulk quantities at relatively stable pricing had been very difficult when I first started making my teas in 2006. It was years before I had finally discovered this company on the other side of the USA. I'm sure the pandemic, global warming (severe storms, fires, etc.) has affected the supply lines & operational costs of these businesses too. Despite these additional challenges, Monterey Bay Spice Company has continued to operate efficiently; fulfilling my orders with the same high quality herbs & spices without drastic price increases. Once you have used fresh spices in your cooking or had a cup of fresh herbal tea, you'll never buy them in a grocery store again. Check this company out, you'll be very happy you did.
Prior Review - To alert Monterey Bay Spice of website problems: There is something wrong with your site since adding Google Review. Every time I finished adding an item to my order and tried to go back into bulk herbs (to select my next item) your website got "hung up"; per the error message that I got. I had to end the session and then reload. It took me 40 minutes to complete an order that would usually take me less than 10 minutes. Very Frustrating! I hope this issue can be fixed. Otherwise, I am very happy with your company and the quality of the products that you sell.

Reason I chose this business:

I have been your customer for a few years now buying bulk herbs for my personal use to treat a variety of health issues. I am always very satisfied with the quality of the herbs that you offer.

montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Sherry, we truly appreciate your kind words. The satisfaction of our customers always comes first, and as soon as we found out about this issue we jumped right on to fixing it. Thank you for your review and for your continuous support.

dianar601
1 review
0 helpful votes
November 20th, 2021
Verified site experience

Some reason the site loads slowly when clicking on links. Other than that your stuff is amazing! Will buy from you guys again. I also recommend you to friends!

Reason I chose this business:

Always love your bulk items!

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Diana, thank you for your purchase. We're sorry to hear the website was a little slow to load. May we suggest using a different web browser, that may be a simple solution.

virginiab762
1 review
0 helpful votes
September 12th, 2021
Verified purchase

The website was amazingly easy to execute. Found what I wanted, created an account, and placed an order all within 10 minutes. Thank you.

Reason I chose this business:

I chose Monterey Bay Spice Co. Because they have what I was looking for. What I was looking for is not found locally. It's hard to find rose hip syrup or powder anywhere these days.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Virginia, we're happy to hear you found exactly what you needed. Thank you for your review and your support.

karenr2070
1 review
0 helpful votes
November 12th, 2021
Verified site experience

Good website. Easy to navigate. I could not get tin containers to come up at first. The one item I really wanted is unavailable. Have ordered through our Herb Guild for years and are very satisfied.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Karen, we're glad to know you found the website easy to navigate. Unfortunately we are discontinuing some items and the tins are one of them; we seem to have tin sizes 4 oz and 16 oz while supplies last. Thank you for your purchase and for your review.

debeb3
1 review
0 helpful votes
September 28th, 2021
Verified purchase

Shopping was very easy. Trusting shipping and delivery will so as smoothly. First time ordering from you and would love to continue if all goes well. Debe

Reason I chose this business:

Best prices. Especially on black elderberries

montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Debe, welcome and thank you for shopping with us! We truly appreciate your business.

brianh2122
1 review
0 helpful votes
November 26th, 2021
Verified site experience

It's always been quality service as far as product(s) sought and fast delivery outside of U.S. Thanks! Keep up the good work. Name change OK.

Reason I chose this business:

Have dealt with said entity many times. Always satisfied.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Brian, we're glad you're satisfied with our wholesale products and our service. Thank you for your purchase and for your review.

ambera417
1 review
0 helpful votes
March 6th, 2022
Verified site experience

Just wish I had ordered sooner and got rose petals etc before they were out of stock ha. But other than that it was great. Thank you.

Reason I chose this business:

Local and good products

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Amber, you can sign up for restock date notifications on the out of stock items. Next to the item will be an area for you to input your email address. Thank you for your purchase and for your review.

anaj142
1 review
0 helpful votes
March 6th, 2022
Verified site experience

Great selection and I appreciate the information provided. Best prices online, did my research... will use them as my go to/#1

Reason I chose this business:

Lowest prices online

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Ana, we're glad the website was helpful and informative to place your order. Thank you for your purchase and for your support, we truly appreciate it.

ginav129
1 review
0 helpful votes
March 13th, 2022
Verified site experience

Very detailed and helpful website. Easy to navigate. Checking out process a little cumbersome but everything until then is super easy!

Reason I chose this business:

They had a certain tea I wanted to buy. I'm new to wholesale loose leaf teas, so I'm giving a couple different companies a try.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Gina, we're glad the website was easy to navigate to place your order. Thank you so much for your purchase and for your review.

lindae1079
1 review
0 helpful votes
September 22nd, 2021
Verified site experience

I love the search function of your website. It's smooth and shows me all options. It's easy to navigate with plenty of information but is not cluttered. Thank you.

Reason I chose this business:

I enjoy shopping here and love the vast quality of products.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Linda, thank you so much for your review. We truly appreciate your feedback and your support.

garyh1247
1 review
0 helpful votes
October 5th, 2021
Verified purchase

This is my first time ordering from you. Your product comes highly recommended. So far, so good. Ask me again after I have been using the powder.

This would be a good answer.

montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Gary, welcome and thank you for shopping with us! We look forward to seeing you again soon.

katherineb771
1 review
0 helpful votes
January 28th, 2022
Verified site experience

Great Prices, just that shipping is a little bit too high. Please see if you can lower minimum rate for free shipping to half what it is currently. Thanks!

Reason I chose this business:

Great prices when comparing to other companies.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Katherine, thank you for your purchase. We understand your concern with the shipping rates. We are continuing to work with our shipping providers to get the best shipping cost while keeping our wholesale prices low.

tessak29
1 review
0 helpful votes
November 19th, 2021
Verified site experience

The product pricing seems reasonable, but for a product that weighs 4 ounces the first shipping option should not be $19. Anything that weighs under one pound can be shipped in a poly mailer/paper envelope for $4-6 anywhere in the country via first class. I ended up upgrading my order to a 1 pound package so I could at least justify the $8 Priority flat rate shipping. I ship for a living across the country and have never come across such exorbitant fees- I hope this is a glitch in your system.

Reason I chose this business:

I was looking for a direct to consumer source for a specific product. Most big box companies sell fraudulent products and I was hoping to find a smaller and legitimate company.

* Monterey Bay Herb Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

lisag2092
1 review
0 helpful votes
November 9th, 2021
Verified purchase

I have always had a great experience shopping with Monterey Bay. My go to for all things herbal. Thank you!

Reason I chose this business:

I found out about this amazing company in 2016 or 2017 and I have been shopping with them every since.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Lisa, we're so happy we have been your herbal supplier for such a long time! Thank you for your purchase and for your continuous support, we truly appreciate it.

serendipityt
1 review
0 helpful votes
January 4th, 2022
Verified site experience

Prices are far higher for some basic items and the same quality can be found elsewhere for less. Many items are discontinued or unavailable. We miss the old Monterey. Why do you even have Gold Rush listed? You're never getting it back. But that's okay. I figured out the formulation and have another company blending for me in large bulk.

Reason I chose this business:

There are certain items I can get nowhere else. Since Monterey was sold, we have taken most of our business elsewhere and get only select items from here. Monterey used to be our primary go-to for our shop.

* Monterey Bay Herb Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

janicea216
1 review
0 helpful votes
December 2nd, 2021
Verified site experience

It was hard to place the order, but with Sonia's help it went smoothly. Thanks Sonia. Have a Merry Christmas.

Reason I chose this business:

Found on internet. Sounded like a good company.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Janice, I'm glad i was able to help. Thank you for your purchase and for your review. Have a Merry Christmas as well!

nickn408
1 review
0 helpful votes
August 31st, 2021
Verified site experience

Thanks... first time using,.,,, cant wait to see and am excited for the these products. Thank u very much!

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Nick, thank you for your review! We're having to hear you had a pleasant shopping experience.

laurad1476
1 review
0 helpful votes
September 10th, 2021
Verified site experience

Would have liked to see a coupon code. Yet am looking forward to great cups of tea. Thank you!

Reason I chose this business:

Have ordered and enjoyed the bulk teas.

soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Laura, thank you so much for your review. Whenever we do have coupons available, we let our customers know via email.

florencec104
3 reviews
0 helpful votes
December 20th, 2021

My mom is madly in love with cooking! So I decided to order different spices for her in this store! They have a really fantastic smell and everything is natural!

Service
Value
Quality
soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Florence, we're so glad we could be of business to you and provide all the herbs you needed. Thank you for your purchase and for your review.

Q&A (2)

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About the business

Bulk herbs, spices, seasonings, teas and essential oils from Monterey Bay Spice Co. All of our bulk herbs are wholesale.

Company Representative

montereyb1
Monterey B.
Typically responds within 20 hours

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4.7
2,382 reviews
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