• Bookmark

    HomeChef

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.8 / 5
Corporate Values

Overview

HomeChef has a consumer rating of 3.95 stars from 309 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with HomeChef most frequently mention meal delivery and grocery store.HomeChef ranks 5th among Meal Delivery sites.

  • Value
    9
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 40%
Positive
4
Neutral
0
Negative
6
View ratings trends
16
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • In order to cancel that order, today the customer service rep said I should have called customer service.
How would you rate HomeChef?
Top Positive Review

“Love, Love, Love this company”

Diane S.
4/5/21

Home Chef has been exceptional. The food has been excellent in taste, and has a good selection of menu options. Too date, the package comes when it is supposed to. The cooking instructions are clear and easy to follow. They provide a binder for all the recipes that you will want to keep... which is all of them. Very happy I found Home Chef.

See positive reviews
Top Critical Review

“Heat and Eat”

Dawn Q.
5/14/21

I tried 2 of the Home Chef Heat and Eat meals, both had the same weird taste. The first meal was the beef stroganoff with egg noodles which had a really bad after taste. The second meal was the homestyle meatloaf and red skin mashed potatoes. The meatloaf was delicious but the potatoes had the same funky after taste as the beef stroganoff. Not sure how fresh these meals are or what is making them taste so funny. I won't be purchasing them again.

See critical reviews

Reviews (309)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
dawnq37
1 review
1 helpful vote
May 14th, 2021

I tried 2 of the Home Chef Heat and Eat meals, both had the same weird taste. The first meal was the beef stroganoff with egg noodles which had a really bad after taste. The second meal was the homestyle meatloaf and red skin mashed potatoes. The meatloaf was delicious but the potatoes had the same funky after taste as the beef stroganoff. Not sure how fresh these meals are or what is making them taste so funny. I won't be purchasing them again.

Products used:
Home Chef Heat and Eat was purchased at Krogers

Value
Quality
michellea860
2 reviews
3 helpful votes
January 10th, 2021

My husband and I HAD been using Home Chef for a year, but just cancelled our service. The service started off great even when the recipes started getting remarkably similar and the vegetable side was too often squash. Over the last few months, I found myself contacting them at least once or twice a month with issues that they don't seem to care about. Due to the lack of care when packing our box, too often was there a puncture or tear in a package of meat causing blood or goo to get all over everything. Sometimes we paid for a fancier meat like filet mignon and didn't get it. Other times, vegetables were soft, wilted, and the issue that caused the cancellation was that we received a garlic clove that had mold growing on it! The quality of ingredients has gone completely down hill and it's no longer acceptable considering this isn't a cheap service. If you had asked me a year ago if I recommend, I would have said yes, but now, heck no! Do not waste your hard-earned money for inedible ingredients and poor customer service.

fc73
0 reviews
0 helpful votes
January 24th, 2022

We received a gift card for HomeChef.com and used it. Overall, the service is fairly expensive and has very limited options. The limitations become very rigid if you avoid fish and dairy - one week, we only had three possible dishes to choose from.

On the last week, they left out one item from the order. When asked to correct this, they instead gave us a partial credit to use for future orders. Since the gift card's out of funds, we're not going to place further orders - so we can't get the missing item unless we buy another week's worth of food!

jacobh291
2 reviews
1 helpful vote
November 16th, 2020

We ordered 6 boxes of Home Chef. A lot of Steak mostly. Grey and cheap meat. Chewy. Inedible. Gross.

alyssaa71
1 review
3 helpful votes
July 31st, 2020

I used to love this company but since March 2020, my deliveries have been consistently late or simply not happened. I finally cancelled my account and demanded a refund because I need groceries that I can count on getting here, especially now. Sad to see, but I will have to try something else

chrisr909
2 reviews
2 helpful votes
July 18th, 2020

We received a great promo and used this service for a while. We loved almost all of the recipes and the quality of the ingredients were almost always excellent. We loved how they separated each meal into its own bag to make it easy (some meal kits have just thrown everything in a box!).

We have tried 6 different meal kits and this was our favorite. What I really appreciated was the great customer service and they really seemed like they cared (which is rare!). It was common to miss an ingredient but they always made it right.

Two Downsides:
-Full price option is very expensive
-Some of the portions are very small

Overall, if we can find a good discount, we are happy to have HomeChef!

matthewm966
1 review
0 helpful votes
July 8th, 2020

Tried twice. Both times they were delivered 2 days late making the food hot so it had to be thrown away.

ralpha175
4 reviews
2 helpful votes
September 27th, 2021

"Home Chef" is incredible and I love their recipes. However, I have noticed recently, that the produce and meat are not as good as they used to be. I received chicken breasts last month that I had to discard immediately upon arrival due to their lack of freshness, but then they delivered to me better one!

Products used:
Chicken breasts

Service
Value
Shipping
Returns
Quality
lianae5
1 review
1 helpful vote
May 23rd, 2021

Honestly, the food isn't bad.

What I have a major problem with is that I waited for DAYS after the scheduled delivery date to receive my box. This happened on multiple occasions. Needless to say, I was expecting a timely delivery and when my meals never showed, I was stuck without anything to cook for dinner.

On top of that, when my last box eventually DID show up, everything inside it was warm, including the ice packs. I opened the box as soon as it was delivered, so it's not like it was sitting for a long period of time. I had to throw the entire thing out!

I would NOT recommend Home Chef... unless you enjoy late deliveries and room temperature, raw chicken.

Service
Value
Shipping
Quality
enniew
1 review
0 helpful votes
March 14th, 2021

I often order delivery. It saves my time. I work as a freelancer and there is no need to go outside to eat. I am satisfied with this meal delivery. Fast and tasty!

dianes1208
2 reviews
5 helpful votes
April 5th, 2021

Home Chef has been exceptional. The food has been excellent in taste, and has a good selection of menu options. Too date, the package comes when it is supposed to. The cooking instructions are clear and easy to follow. They provide a binder for all the recipes that you will want to keep... which is all of them. Very happy I found Home Chef.

Products used:
all

Service
Value
Shipping
Quality
carols2669
1 review
0 helpful votes
March 9th, 2022

I cannot get a phone number and please know you if you try you are going to get the run around. Anyone that can get a phone number let me know

jorget80
1 review
4 helpful votes
February 26th, 2021

When people sign up for these type of services you expect at least reliability meaning you will get the food on time. That's why I don't buy groceries, I expect the box. This is the second service I go thru and maybe the last, where the boxes don't arrive! I'm sick and tired of the COVID excuse too. If they can't de; over on time or at least let their customers know in advanced so they can get groceries, then do someth9ng else!
I got the " your box is late" for the third time, and it never got here. I suspended my account, waiting for my refund. Food is great, but again with an unreliable service, who cares how good the food taste..

Tip for consumers:
Don’t bother, you might get a box, you might not....and you’ll get the COVID excuse every time.

Products used:
All of them

Service
Value
Shipping
Returns
Quality
susanh908
1 review
0 helpful votes
December 18th, 2019

I signed up a couple of weeks ago. However, within minutes, after checking the menu, I realized the menu would not work for us. I followed the instructions online to cancel the subscription immediately. It said my subscription was paused. I received an email confirming the cancellation. I did not know that the first order was already processing. In order to cancel that order, today the customer service rep said I should have called customer service. No where did it say to do that. This morning I received an email that I was getting a shipment. Before I could even call, the order was at my door! When I spoke to Alex in customer service, he said there is nothing they can do. I am stuck with an order, most of which we will not eat! What a way to run a company!

melodyp92
4 reviews
0 helpful votes
October 21st, 2021

They have very good recipes and very good dishes to cook. Some of them are very complicated, but I'm just learning.

sandyw179
1 review
3 helpful votes
January 11th, 2020

My husband and I have been getting Home Chef for several years. (I think 141 meals to be exact!) We typically alternate with Hello Fresh and Freshly when we don't like the weekly suggestions. Sadly, I think we may be quitting Home Chef for good because of delivery issues. FedEX is horrible. We have gotten two deliveries this year a day late, so we've had to throw them out. One time, FedEx left us a note saying we had to go to their facility to pick up the box because it required a signature... NOT! Until they switch carriers, we are off Home Chef. Our box was mailed out Monday - and it's Thursday morning and we are just getting it. Thus, it won't be properly refrigerated until 5pm tonight - and likely the chicken will be on its way to spoiled.

donnal374
1 review
0 helpful votes
November 12th, 2019

Getting Asian beauty products can be tricky in Canada, with shipping times and dollar exchange rates. Noracora has good prices and tracked shipping and has never disappointed me! They have a wide variety of things and I can always find what I'm looking for.

terin43
1 review
0 helpful votes
November 11th, 2021
Verified purchase

I have been absolutely disappointed with the ON TRAC delivery service used by Home Chef. I live in Seattle and the shipments originate in California (usually Ontario). My delivery day is Thursday. My family orders veggie and FISH meals. Several times, the food took FIVE DAYS on the road to arrive! FISH SHOULD NOT BE RIDING AROUND IN A TRUCK OR PARKED IN A WAREHOUSE FOR FIVE DAYS! As for the ice packs, the most recent order arrived FIVE days after dispatch, and contained ONE ice pack... for FISH?! ON TRAC does not deliver on weekends. We used to get deliveries by FEDEX, but it seems the company is trying to save money by using an inferior shipping service. When I spoke to ON TRAC, they suggested I contact Home Chef and ask for a change of shipper! When I speak to the HC customer service folks, they say, "the SYSTEM chooses the delivery service". I'm sorry, but there has to be an override to change delivery services. My sister lives in California and receives Home Chef deliveries via FEDEX... why can't I?

Service
Value
Shipping
Quality
shabrib
5 reviews
5 helpful votes
October 11th, 2020

I really Love their recipes! All the ingredients seem fresh and recipes are well written. The food tastes pretty good too :) Their customer service is responsive and helpful. So happy to cook with Home Chef!

janeb943
1 review
0 helpful votes
September 2nd, 2021

Poor service, too many delays in shipping without prior notification, quality issues with substitutions. Use another company. I plan to!

johnl1978
1 review
1 helpful vote
December 4th, 2019

We thought we would try Home Chef as a change from Hello Fresh. The first week was great. Our box showed up on time (late and delayed deliveries were an issue with Hello Fresh), and we were inpressed with the packaging and freshness of the produce. My wife also liked the fact that the meals seemed less timely to prepare. But after being with them for the past 3 months, tonight our box was delayed for the 3rd time in 4 weeks.

You use a meal service like this to help simplify your evening meal planning. But when you're counting on it to be there, and they don't show up, it's no longer a convenience. It's a burden. It leaves you scrambling trying to puit something together, which adds to the stress of the day. And we're paying for this aggravation!

So we have made the decision to go back to Hello Fresh. There are a couple of other reasons for that decision though. The meals from Hello Fresh may take a longer to prepare, but it is worth it! The favor profiles at Hello Fresh are much better, plus the portions are little larger. There has been more than one night that I was still hunger; that didn't happen with Hello Fresh. Also, when our box was delayed tonight, I thought I would give them a call to see if we were going to be getting it. Guess what? They have no after hours phone support! Hello Fresh does. All in all, they both have a few issues but Hello Fresh is is better the Home Chef by a fairly wide margin.

So with all of that being said, it's good bye to Home Chef and Hello to Hello Fresh again.

virginiam379
1 review
0 helpful votes
September 13th, 2020

The food itself is fantastic, but Fed Express is delivering late resulting in unusable food. Cancelled my subscription as a result.

joes1741
1 review
0 helpful votes
February 24th, 2021

This company is a dream of bachelor like me. They don't make to wait long time for the delivery and all the meals are fresh and still warm when delivered. Thanks for the good service.

maried278
1 review
4 helpful votes
March 15th, 2019

For the first 6 months my delivery arrived on the selected date. Only one box with missing ingredient. And we have enjoyed everything we ordered(except the steak which has a lot in common with shoe leather). UNFORTUNATELY for the last 2 months my Thursday delivery has consistently arrived on Friday. It's winter and all but one box arrived edible. The cold weather won't last forever. The problem does appear to be with FedEx but despite repeated calls where they promised to reach out to FedEx and get back to me the deliveries continue to show up a day late and not once have I received a follow-up call or email. I will once again call and complain even though I know nothing will change. Well something will change - I have gone into my account and skipped every week shown and I will be 'pausing' (because you can't actually cancel) my account. I am totally DONE with this company!

brads334
1 review
1 helpful vote
October 7th, 2019

Delivery was short protein for one of the 5 dishes received. Contacted customer service on a Saturday night, was generously refunded by Sunday. Found no fault in their customer service response to correcting their error.

Q&A (8)

Answer:

You can NEVER cancel. Once you sign up, you can always "pause" your account and -- based on some reviews here -- the company seems to occasionally ignore your request and ships (and charges you) anyway. Based on my experience with their non-existent customer service, this is not the kind of company you want to give your credit card # to, as they appear to be unethical, and they are reluctant to honor their satisfaction guaranty.

By Mykos P.
See more answers (3)
Answer:

I've had the same problem and been unable to get HomeChef to respond.

By David W.

Can’t see your question? Ask to get answers from the HomeChef staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Our weekly deliveries of fresh, perfectly-portioned ingredients have everything you need to prepare home-cooked meals in about 30 minutes.

Company Representative

julianr30
Julian R.
Typically does not respond to reviews

How do I know I can trust these reviews about HomeChef?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.0
309 reviews
Have a question about HomeChef?