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    Hostwinds

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Better Business Bureau
1 / 5
Corporate Values

Overview

Hostwinds has a consumer rating of 4.75 stars from 5,800 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Hostwinds most frequently mention good service, google search and live chat.Hostwinds ranks 2nd among Web Hosting sites.

  • Service
    178
  • Value
    317
  • Shipping
    102
  • Returns
    26
  • Quality
    315

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 94.4%
Positive
1,595
Neutral
63
Negative
32
View ratings trends
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What reviewers want you to know

Positive highlights

  • The customer service from the chat team had been helpful.
  • Also it's customer support and chat service is impeccable.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Hostwinds?
Top Positive Review

“Very helpful techs. Great features.”

Lesley K.
4/10/20

I can say that Hostwinds hosting has met my expectations. I've had nothing but success when working with this professional web hosting provider. Special requests have always come through quickly and gracefully. I thought of moving to other hosts but this service is really good and I'm gonna stay with them for quite some time. When I asked all the necessary questions I needed and their support answered it politely I've decided to get an account.

See positive reviews
Top Critical Review

“Buying their good reviews!”

Brian R.
7/17/20

Ive worked with almost every major and minor host over the past 10 years. The sales guys know their stuff to get that sale, but everyone else will mislead, miscommunicate, overcharge, misrepresent and sabotage your hosting related business. There is a reason they do NOT do refunds. Best looking but worst actual mid sized hosting company out there. DON'T BE FOOLED! FIND ANOTHER HOSTING COMPANY!

See critical reviews

Reviews (5,800)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (146) customer support (56)
lesleyk30
1 review
10 helpful votes
April 10th, 2020

I can say that Hostwinds hosting has met my expectations. I've had nothing but success when working with this professional web hosting provider. Special requests have always come through quickly and gracefully. I thought of moving to other hosts but this service is really good and I'm gonna stay with them for quite some time. When I asked all the necessary questions I needed and their support answered it politely I've decided to get an account.

erinc318
Peter H. – Hostwinds Rep

Wow, thank you for taking the time to write this very thoughtful review! We appreciate you, and we are always here for you if you need any assistance at all moving forward. Thank you again! Have a wonderful day!

carries196
1 review
15 helpful votes
April 18th, 2020
Verified purchase
• Updated review

I have had numerous things I needed help with, all stemming from the fact I'm a total novice when it comes to this kind of thing. Hostwinds have helped me through every step of getting my site up and running. Not only have they shown me how to fix any problems I've had, they've helped educate me in the process, too. They have truly gone above and beyond, and have been there to answer queries any time, day or night. Absolutely fantastic service!

Reason I chose this business:

I searched for best Site Hosting and they were recommended.

Reason I chose this product:

I spoke with their customer support in a live chat and they advised me which product I would need. The package they recommended provides excellent value for money compared to the competition, who were often asking several times more than I am now paying.

Service
Value
Shipping
Quality
erinc318
Peter H. – Hostwinds Rep

Wow, thank you so much for taking the time to write this very thoughtful review! Our team is absolutely thrilled to hear you are enjoying our support, hosting, and pricing. We are always here for you if you need any assistance at all moving forward, so please feel welcome to contact us if you have questions. Thank you again, and have a wonderful week!

Online recommendation, price, and great customer service
April 16th, 2020
Verified site experience
• Previous review
andream541
1 review
20 helpful votes
May 11th, 2020

Really glad to run my new website with Hostwinds - their shared hosting service is really stable and professional. I tend to place fairly technical support calls. In over 20 support calls (almost never for a problem, almost always for an implementation or coding question) I have never had worse than 15 mins first response, usually with an appropriate resolution. Calls that took longer clearly needed to take longer.

Service
Value
Shipping
Returns
Quality
erinc318
Peter H. – Hostwinds Rep

Wow, thank you very much for taking the time to write this wonderful review! We are absolutely delighted to know you are enjoying our support and hosting. Please feel encouraged to reach out to our team anytime 24/7/365 if you need assistance with anything at all moving forward. We are always here for you and always happy to help. Have a great day!

simong123
1 review
18 helpful votes
July 9th, 2020
Verified site experience

I was fortunate to have the guidance offered by your Front-line support. WIth using VPN, each selection reset the chat. That did not deter any of the staff from being extremely helpful. Luke, Nyles, I'm leaving off at least another one... all have superb knowledge of the product offerings. If it wasn't for their guidance and clear answers, I ended up choosing a VPS in Amsterdam, which will allow for us to expand our non-profit efforts to EU as well as Eastern Europe. Always a pleasure!

erinc318
Peter H. – Hostwinds Rep

We are absolutely delighted to read this! Thank you very much for taking the time to write this thoughtful review. It is so nice to know that Luke, Nyles, and other staff members were able to help you out. Please feel welcome to reach out to our team anytime 24/7/365 if you need any further assistance in the future. We are always here for you and always happy to help.

robr232
1 review
1 helpful vote
June 13th, 2020
Verified site experience

The service is fine, but your chat box keeps popping up with an annoying sound even after I minimize it. Extremely annoying.

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

simonep46
1 review
10 helpful votes
February 16th, 2021
Verified purchase

Great products, service and quick responses. I'm very happy with the experience so far. The only negative aspect was that the pricing for the service listed both included and optional features, and I did not catch the difference in the language used (features included vs features offered). Besides that, the list of options available allowed me to tailor what I wanted and select my favorite OS.

Reason I chose this business:

Range of features and options allows me to get what I want.

Value
Quality
christopherp557
1 review
0 helpful votes
May 15th, 2020
Verified site experience

I wanted to upgrades the server as freepbx felt like it needed more resources, but you put the upgrade on hold pending Identification. The billing dept. is closed until monday. All this would have been fine, but I needed to restart the server and you took away that option and I can't find another way. So I canceled the upgrade, and now it's suspended. I'm hoping ordering another from scratch won't give me an issue.

patrickk223
1 review
10 helpful votes
February 12th, 2020
Verified purchase
• Updated review

It was very easy to purchase hosting at a great introductory rate, and the yearly renewal rate is still extremely competitive. I was previously with another host for the past two years and so already had my domain and website built. Hostwing's technical staff was extremely fast in getting my site migrated and making sure I stayed online the whole time! I expect this time next year I'll be happy to renew!

Reason I chose this business:

Reviews of excellent reliability and speed, good suite of options, great pricing.

Reason I chose this product:

Great pricing, good number of domains available at the middle rate.

Service
Value
Shipping
Quality
erinc318
Peter H. – Hostwinds Rep

Thank you so much for this thoughtful and thorough review! We are elated to know that you are having a great hosting experience! Please let us know if you need any help at all moving forward. Have a good one!

Reviews of excellent reliability and speed, and good...
February 11th, 2020
Verified site experience
• Previous review

Reviews of excellent reliability and speed, and good suite of options.

matthews1101
1 review
0 helpful votes
June 23rd, 2020
Verified site experience
erinc318
Peter H. – Hostwinds Rep

Wow, thank you so much for taking the time to write this very thoughtful review! We are absolutely delighted to know you are enjoying our support and hosting. We are always here for you if you need anything at all, so please feel welcome to contact our team anytime if you need help in the future! Have a marvelous day!

kirbyg19
1 review
13 helpful votes
March 14th, 2020

To start with, Hostwinds have a smart and easy to navigate website of their own. I have read many customer hosting reviews about various web hosting providers before I chose this reliable web hosting service. It has lots of positive reviews written by satisfied customers. So, I decided to give them a try as the price was very cheap and they offered FREE website transfer. Good web host.

beckyh127
1 review
15 helpful votes
March 25th, 2020
Verified purchase
• Updated review

I appreciate the updates after ordering. The ordering process took a while. I ended up having to do it twice and the second time through cost a few bucks more for the same thing. I'd tried a few months ago to get a similar set-up, but there was no availability. Other than that, I was happy with the chat support during the order. It was fast! I also appreciate the updates on how close we are to setting up. I look forward to working with Hostwinds!

Reason I chose this business:

My programmer recommended Hostwinds

Reason I chose this product:

To replace a current web hosting set-up

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
My programmer recommended it
June 12th, 2020
Verified site experience
• Previous review
geoffreyp41
1 review
17 helpful votes
August 27th, 2020
Verified purchase
• Updated review

Excellent, personable support in migrating my WordPress site over to Hostwinds. Very attentive, worked into late hours getting it all setup and then followed up promptly on minor tweeks and issues. Everything resolved and up and running just fine. Tech support responded quickly to my questions and I couldn't be more pleased. The chat support is quite knowledgeable and very helpful with wordpress or migration questions and quickly pushed my issues up the ladder if they couldn't answer them. Highly recommend this company.

Reason I chose this business:

I believe Cnet recommended them.

Reason I chose this product:

I just have a family site to show a blog of travels, photos etc, with not much traffic. So I only needed a shared server. Great price!

Service
Value
Shipping
Quality
Cnet recommendation, price
September 30th, 2020
Verified site experience
• Previous review
jamesh3764
1 review
0 helpful votes
May 13th, 2021
Verified purchase

I've used Hostwinds for about 10 years. They are a solid company. They have live chat support with techs that are almost immediately there. I have used companies that it took 30-60 min or longer waiting in a queue before you get to chat with someone. I much appreciate how fast they pick up chat. That's a winner in my book, especially when you have a problem.

Reason I chose this business:

Originally they 'saved me' from another company that was dying on the vine! They have proven to be a great company to work with over the past decade. It is my opinion they sincerely seek to provide great support to their customers. I chose hostwinds for their support. I don't need it much, but when I do, I know they are there to help.

Value
Quality
paule728
1 review
0 helpful votes
April 17th, 2021
Verified purchase
• Updated review

Great support help on the front end. Alex did a nice job! I am hoping to experience the same when we get set up.

He listened to our problem and offered solutions that our other hosting company did not.

I would give him five stars on the chat survey, so here they are now *****.:-)

Reason I chose this business:

Long story short. We've been in development for 4 years. We were with Bluehost for 4 years. They started out good. Customer support was decent. However, just as we are about to go live, recently we were hit with Malware six times in six weeks. Bluehost suggested we use Site Lock and I said we were. They said we weren't and thus I was unaware that Site Lock was inactive. No one informed me.

Then, we placed Site Lock on our server and we still had issues. I called Site Lock and they told us Bluehost was supposed to provision the Firewall. I called Bluehost and they refused, telling us this was not their job. Customer service has sunk to an all time low.

I did research and Hostwind came up at the top of our list. So, here we are!

Value
Quality
Great support help on the front end
April 15th, 2021
Verified site experience
• Previous review

Great support help on the front end. Alex did a nice job! I am hoping to experience the same when we get set up.

zackarym6
1 review
7 helpful votes
June 3rd, 2020

I went for the annual business option, and I got started within minutes of purchasing the plan. Just as important Hostwinds offers good customer service. They are quick to resolve issues and patient when things are not easily understood. Great web host to deal with.

Service
Value
Quality
emekae1
1 review
8 helpful votes
March 9th, 2021
Verified purchase

Products on offer seem pretty good (can't say too much about this because I haven't experienced similar services from similar companies but I'm very sure the customer service and swift responses to bugs are top notch. Well done

Exceptional

Service
Value
Quality
johnr2407
1 review
1 helpful vote
June 3rd, 2020
Verified purchase

Services offered were exactly as described. Customer support through online chat was quick, easy to understand and helpful. I especially appreciated an honest answer about purchasing additional services that were not necessary for my needs.

Reason I chose this business:

Price for services and independent reviews

Reason I chose this product:

Met my business needs

Service
Value
Shipping
Quality
erinc318
Peter H. – Hostwinds Rep

Thank you very much for taking the time to write this thoughtful review! We are thrilled to know you are enjoying our support. Please feel welcome to reach out to us anytime if you need any assistance at all moving forward. Have a great day!

anthonyc1585
1 review
0 helpful votes
October 1st, 2021
Verified site experience

Hostwinds has been my go-to for the best personal & business hosting solutions for almost a decade. In the digital marketing industry, I need a reliable, capable and knowledgeable hosting company that I can contact 24/7 365. Nothing but the absolute best is acceptable and Hostwinds has proven to be just that.

Sam Cotter
Driven by Joy, LLC
www.DrivenByJoy.com

tiffanym384
1 review
0 helpful votes
September 15th, 2020
Verified site experience

New to website building. I chose Hostwinds because you have excellent reviews, and a great price plan that fits my initial budget well. Thank you.

lauries281
1 review
0 helpful votes
May 24th, 2020
Verified site experience

Detailed, concise answers to my questions without high-pressure sales. Plus, your service offers a lot for a great price (600,000 files)! Woot!

erinc318
Peter H. – Hostwinds Rep

Thank you for letting us know! We are thrilled you are enjoying our support! Please feel welcome to reach out to us anytime if you have questions in the future! We are always here for you.

asift1
1 review
0 helpful votes
August 27th, 2020
Verified site experience

Loved the features and specs offered. The reviews so far are great. Will try it myself. Hope they live up to my expectations!

kolat
1 review
0 helpful votes
July 10th, 2020
Verified site experience

Great online support. I like it!

erinc318
Peter H. – Hostwinds Rep

It is great to hear you are enjoying our support! Please feel welcome to reach out to us anytime 24/7/365 if you have any questions at all about your hosting. We are always here for you. Have a fantastic day!

marcc298
1 review
11 helpful votes
January 4th, 2021
Verified purchase
• Updated review

Access via RDP works fine from my MacBook Pro. I'm trying to install an MT5 platform, and am not experienced sufficiently for that, so finding a little difficulty setting that up. I appreciate most people will be sufficiently better versed than I, but an option for some guided tutorial on first entry would help me. (unless I have by chance simply missed one that's already there...)

Reason I chose this business:

Recommended by forexflexea. Read recommendations. Awards/recognitions. Backups and 'managed' server options look good.

Reason I chose this product:

To run an MT5 terminal with an EA. I work from my Laptop which may be offline, so I need a fast always-on reliable server to keep the beast operating 24/7. Nice that I can connect through my iPad too while moving around...

Value
Shipping
Quality
Recommended by forexflexea
January 2nd, 2021
Verified site experience
• Previous review
earlb106
1 review
0 helpful votes
August 13th, 2020
Verified site experience

Because I'm super impressed with your customer service so far - quick chat, good email response - it even included your phone number! :)

erinc318
Peter H. – Hostwinds Rep

Thank you for taking the time to write this review! Please feel welcome to reach out to us anytime if you need help!

mipsr
1 review
0 helpful votes
December 15th, 2020
Verified site experience

Love It. Only Problem Is When You Auto Pay Me For Services I Dont Need Anymore... Other Then That Thank You!

Q&A (4)

Answer:

They are a legit company but with scammy business practices

By amplify r.
See more answers (3)
Answer:

Customer support is easy, and we offer 24/7 communication in multiple ways. Communicate with our Live Chat agents instantly by visiting our webpage and opening our chat window. Upon doing so, you will immediately communicate with an agent to help answer any questions or help direct your concern to the correct department efficiently. Our other departments, such as billing and technical support, can be communicated with by creating a ticket within our ticketing system at any time.

By Dustin W.
See more answers (2)
Answer:

Hostwinds does offer global hosting services worldwide as long as they are used for lawful purposes and not part of a US sanction.

By Dustin W.
Answer:

Hello, Thank you for reaching out to Hostwinds. We provide web hosting services from Shared Hosting (for individual or small business sites) to VPS Hosting for both Linux & Windows. We also offer Reseller Hosting services wherein you are able to sell Hostwinds' hosting services while our technicians take care of the technical matters. If you have any further questions about what services we offer, please feel welcome to reach out to our support team anytime 24/7/365 either via Live Chat (www.Hostwinds.com) or phone (888-404-1279). Reaching out to them will be the best way to receive answers to your questions regarding our hosting services.\ We hope you have a wonderful day! Kind regards, The Hostwinds Team

By Peter H.,

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About the business

Hostwinds is proud to be one of the best web and cloud hosting providers on the market. We stand out from the rest by providing reward-winning 24/7 support, fast hosting, dependable services, and affordable pricing worldwide. Our customers remain happy at Hostwinds, knowing their needs are cared for and in trustworthy hands.

Join our incredible hosting family today!

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erinc318
Peter H.
Typically responds within 10 days

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