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    Houzz

2021 CUSTOMER CHOICE AWARD
Corporate Values

Overview

Houzz has a consumer rating of 4.75 stars from 52,714 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Houzz most frequently mention great selection, customer service and free shipping.Houzz ranks 1st among Furniture sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.5%
Positive
26,700
Neutral
983
Negative
579
View ratings trends
194
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What reviewers want you to know

Positive highlights

  • Great products and variety with a wide range of price points and great customer service.
  • Shopping experience was nice, I just waiting on shipping experience...
  • 2021 Customer Choice Winner

Critical highlights

  • Circular steps and I was afraid it had charged me twice so I stopped and used a credit card instead.
  • I ordered the same faucet, the delivery date was pushed way back, i asked to cancel or deliver before.
  • Why is a Chat or Phone number so hard to find on your website?
How would you rate Houzz?
Top Positive Review

“Beautiful walkway and wall”

Anna D.
9/17/20

I could not be more thrilled with my new walkway. Jeremy is a craftsman - the stone work is gorgeous. Not only is the walkway and retaining wall beautiful, he pays attention to practical issues like water runoff and impact to surrounding structures. In addition to all this he is a great guy, completely trustworthy and extremely fair in pricing. The bottom line - do not hesitate to go with Russell Masonry you will not regret it.

See positive reviews
Top Critical Review

“Don't be suckered”

Marco A.
11/30/20

Houzz has a big problem - deliveries. 2 separate orders arrived damaged. They also arrived very late - delaying my project and costing me money. They refunded for one damaged vanity - but not another. To add insult to injury - I found both exact same products (and I mean, exact - same packaging, same brand) - locally, for substantially less. Not to mention the delivery was professional and with no damage - unlike Houzz. Stay away - you can do better.

See critical reviews

Reviews (52,714)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (828) shopping experience (183) quality products (143) web site (150) credit card (176) place order (107) delivery date (75) phone number (57) customer support (33)
annad426
1 review
4 helpful votes
September 17th, 2020

I could not be more thrilled with my new walkway. Jeremy is a craftsman - the stone work is gorgeous. Not only is the walkway and retaining wall beautiful, he pays attention to practical issues like water runoff and impact to surrounding structures. In addition to all this he is a great guy, completely trustworthy and extremely fair in pricing. The bottom line - do not hesitate to go with Russell Masonry you will not regret it.

willemd12
1 review
21 helpful votes
May 1st, 2020

We had a fantastic experience working with Northern Construction Tile (Hector and Marco). They helped us sort through the many porcelain slabs available to choose the best one for our kitchen remodel. They quoted us a very compatible price for the product, delivery and installment of our new kitchen counter tops. They delivered on time and did a fantastic job installing it. The crew was clean, polite, punctual and precise. We are 100% happy with the outcome.

Tip for consumers:
If you think of installing new kitchen counter tops, we highly recommend adding waterfalls on all sides.
If help desired with aesthetics, discuss with Marco!

Products used:
Four slabs of 60x127 2 cm Calacatta porcelain, polished.

Service
Value
Shipping
Quality
davez65
1 review
17 helpful votes
February 18th, 2020

Our mom's aging-in-place bathroom renovation was a big success - a full wet room concept with zero-threshold shower, linear wall drain and full handicap design w/grab bars and accessible shower fixtures. Also a wider doorway for future wheelchair access, modular vanity, non-slip surfaces, and beautiful tile work. Functional and looks fantastic! Thanks, Rob, Steve and team for a job well done!

Service
Value
Quality
melinau1
1 review
0 helpful votes
November 16th, 2021

I had a wonderful experience purchasing from houzz.com. One friend of mine recommended this store after purchase of the stylish furniture set for his house. Flipping through the catalogue with wide range of products I've finally found exactly what I needed! My brand new coffee table is a perfect fit for my living room. Now I can spend my leisure time with much more comfort and pleasure. Thank you for the great survice!

Products used:
Coffee Table

Service
Value
Shipping
Quality
patricias2088
1 review
1 helpful vote
March 16th, 2021

Working virtually with ‘UnComplicated Design' was the best decision I have ever made for designing my living room and finding my style. With help from Andrea I was able to get a ‘Mood Board' that my husband and I love for a great price. Thank you. It's a big deal because my taste in design is so different from his. Andrea was able to bring it together for us.

Tip for consumers:
Great site everything is virtual.

Products used:
Mood Board design and product suggestions.

Service
Value
Quality
lindae1251
1 review
0 helpful votes
March 12th, 2022
Verified site experience

Your site is great! I found exactly what i wanted with you-i saw this item with this cover on a site but they didn't have available to order-then, on a "lightbulb" i thought of you all-i was ecstatic! I almost bought another item that i liked, but it wasn't this one! I can "die happy"-(i could be the next day-i just turned 75 and for me, that's still very young-i know bye now, you perceive me as crazy, but i'm not just very happy---THANK YOU

Reason I chose this business:

I had looked everywhere for the futon i just ordered-i just couldn't find it-then i remembered houzz-and "ching" there it was-i should have come to you 1st

billf362
1 review
22 helpful votes
July 29th, 2020

APlus Kitchen and Bath in Anaheim California. We had Alex start off with the design and Patrica help my wife pick out the hardware. They did a great job, all of our family and friends can't believe how it turned out. I would highly recommend APlus if you are doing a Kitchen and want the best

edwardm1147
4 reviews
1 helpful vote
February 24th, 2022

Placed an order with Houzz and was immediately charged for the product. No problem so far. But then Houzz discovered that their supplier did not have the product available. This raises a couple of questions about their service. 1. Why was the item marked "Not currently available"? Most reputable web sites do this. 2. Why was the charge made before Houzz could determine that the item was indeed available for shipping? I think I'll pass up this site on future orders.

Service
brendam989
1 review
2 helpful votes
January 4th, 2021
Verified site experience

I came on Houzz.com to buy 8 white exterior wall lights & so the price added up significantly. I went looking online for a coupon code to try to save a little money on them. I easily found some codes & I chose one for a $40 discount. And, surprise, it worked. Yay. Everything was easy to find and easy to do. And it looks like I'll have my lights in about 6 days or so. Houzz.com is a great site.

Reason I chose this business:

I did research, looking for exterior wall lights that were white, dusk-to-dawn, facing downward (not up), metal (not plastic), & take actual light bulbs (not Integrated LED lights built into the fixture). This combination of features was really difficult to find -- but I found only one model that fit. Two online sites had the same light. It was $9 cheaper at Houzz.com, so I chose Houzz.

janettem57
1 review
0 helpful votes
March 26th, 2021

It's a great time to plug into the cryptocurrency space. Cryptominer Solutions remain one of my best cloud mining and staking pools alongside Genesis mining. I prefer Cryptominer Solutions because of their wider range of coins portfolio with good weekly and monthly profits. Will definitely recommend to anyone that needs to grow or build a very good and healthy passive income this year. Thank me later

Service
Value
Shipping
Quality
marionp65
1 review
16 helpful votes
July 8th, 2020

I first made contact with Dreamstyle because of FB add. Made an appointment and had the work and cost discussed. My wife has Multiple Sclerosis and has difficulty bathing with a bath tub. We came to an agreement on the work to be done and chose what we needed and price from their many options. Joseph Thomas and Will Holt did the work in less than eight hours, were curious, informative, and willing to let me observe the progress. The work was excellent, done professionally and as promised. My wife and I love our new shower and life for her now is much easier.

ruthq58
1 review
14 helpful votes
June 20th, 2020
Verified site experience

Quality products. Excellent variety & choices from which to select. Ordered 2 different bocce ball sets which arrived in less than 2 weeks~ great styling, stellar quality. At that same time, ordered 2 maple croquet sets for 8 ~ finally arrived 6 weeks after the other pieces. Shipping label was created 1 week prior to being picked up + cc charged 3 weeks before that so paid for 5 weeks before delivery!

Reason I chose this business:

Choices & quality

mikim25
2 reviews
0 helpful votes
January 6th, 2022
Verified site experience

Quick and efficient with applying for the Houzz Credit Card and being approved. However, the temporary account link to make a purchase would not download into my my Apple Wallet and I needed assistance to make sure the 12 month 0.00% free financing was applied to my purchase because it did not show at checkout. When I called the 800 number listed for customer service the call would not go pass "press 1 to continue in English" once I pressed 1. So, I will have to keep trying to reach customer services.

karenm2176
1 review
17 helpful votes
August 27th, 2020
Verified site experience

Great selection - I literally just did a pivot from pottery barn to houzz and purchased 2 bedside stands! I'm so glad i checked out houzz before making the purchase at pottery barn. Love the reviews with pictures - that really helped to make an informed decision on this purchase. I worked in the field of website usability for many years and I find the houzz website easy to navigate. The search brings back very relevant results which I truly appreciate. I don't have a lot of free time so I'm all about efficiency in the time I do have. Thanks!

joeu306
1 review
0 helpful votes
November 21st, 2021
Verified site experience

Easy to find what I wanted for the best price around. It's also great that you've found a way to better present listings for the same item from other sellers. This makes it much, much easier to compare costs without me having to do countless searches all over your website to be sure I'm getting the best deal here. Overall great experience so far.

Reason I chose this business:

Previous great purchasing experiences.

davea440
1 review
0 helpful votes
February 18th, 2021
Verified site experience

I almost have a four, but the reasons for going one less than five don't out way the great options you offer for furniture on your site. Beautiful product, great price category and the ability to use Afterpay are all major points for me to continue coming back. Lack of coupons is a huge thing that would send me elsewhere because I need those coupons badly. Thank you for all the wonderful you offer.

Reason I chose this business:

Same as in the comments above. My
Apologies for not being specific in this box. I’ve been on your site and the internet for hours trying to decide on the accent chair and I need to step away for a screen break.

darnellw20
1 review
0 helpful votes
November 1st, 2021
Verified purchase

It's is a amazing business and it's really good at the price. These days it's hard out here by this site gives you life lol. My kids love e everything.

Tip for consumers:
They tell you everything you need to know.

Products used:
The jacket, a few outfits and the boots

Service
Value
Shipping
Returns
Quality
amberj326
1 review
0 helpful votes
January 2nd, 2022
Verified site experience

Most unnecessary confusing terminology I have encountered. The item's description is described as being a "left" swinging wall mounted reading light. When the customer looks at the photo the "left" swinging hinge is on the right. The company's explanation?! You have to think of yourself as standing behind the object. Another brilliant Decision made by brainless people. So left is right and visa versa. That's clear, thanks

Reason I chose this business:

I had no choice

barbarab1431
1 review
17 helpful votes
May 9th, 2020

From the sales visit to installation of my new windows, it was a great experience. Vince, my salesman, spent time going over the product available and answered every question. Not my first rodeo buying windows so I actually purchased on quality of the windows and the way the company does business.
The two installers were polite, answered my questions as well and did a beautiful clean-up during and after the install. I definitely will recommend Morgan Exteriors and will use them again for future work.

patriciac2509
1 review
0 helpful votes
February 27th, 2022
Verified site experience
• Updated review

I bought a sample. It was delivered quickly. I liked it very much. So, I am now placing an order for $1500. Only issue: the Fedex driver insists on leaving the packages at the curb instead of driving to the door where it won't be stolen. It would take him 1 extra minute to do so and there is a huge area for him to turn his truck around. I will request that my latest order be shipped by UPS, if possible.

Reason I chose this business:

Houzz had the product I was looking for (marble baseboard) and the quality was impressive. I also had an issue with a prior order (which was really an issue with the Fedex driver), and Houzz was quick and effective in resolving it. It saved me a lot of time. Thank you. This is my 3rd order in a week and my experience has been even better than with Amazon, which is the gold standard.

Good experience but too many cookies
February 24th, 2022
Verified site experience
• Previous review

Good experience but too many cookies. Please reduce to the strictly necessary.

Reason I chose this business:

To order after receiving a sample. Unfortunately, only 3 units left, but ordered them nonetheless.

I like the website and a choices that it offers
February 17th, 2022
Verified site experience
• Previous review

I like the website and a choices that it offers. Several things, however, should be improved. For instance, many items show only 1 picture and it seems impossible to order a sample. I can't buy 50 sq ft to get my hands on a sample. Result: no purchase. It's unfortunate for both buyer and seller.

Reason I chose this business:

To select several products for a large restoration project. I ordered 2 samples but could not consider 2 other products since I could not order samples.

karenw195
2 reviews
0 helpful votes
April 29th, 2021
Verified site experience

Tony (Anthony) was wonderful - my husband broke one of the pendant lights that we bought from Houzz and it showed out of stock. He looked into it and spoke with the supplier and was able to update the stock. After he did that someone else bought the light. Then I spoke with Jose who followed through and personally called me to let me know the light was back in stock online. Awesome customer service!

cathleeni1
1 review
4 helpful votes
May 7th, 2020
Verified site experience

Your houzz site is quick and easy.
But may I have the $16 shipping fee eliminated? It's rather high, especially since, while I'm trying to support individual businesses, there's no indication as to how or when my rug will arrive.

Thank you! Stay healthy, all!

Kind regards,

Carrie Steele
Valencia, CA

laurak552
1 review
2 helpful votes
August 6th, 2020
Verified site experience

I love the products offered by Houzz, but a large percentage of the items I order have shipping issues. That's my only complaint. Shipping. Otherwise I love it.

Reason I chose this business:

Looking for specific item.

jeffj692
1 review
0 helpful votes
December 10th, 2021
Verified site experience

I called customer service prior to placing an order for an expensive leather couch and loveseat to see if they had stock, and would ship as it stated on web site by January. The representative was very patient, and answered all my questions assuring me that there were 20 couches in stock to be shipped within state I live. Very happy with the information. Thank you!

Reason I chose this business:

Had the products I wanted in stock, and within my state to be shipped by the date stated when I paid for the items. Happy with that right now, and hope the couch and loveseat are as nice as in the pics.

abiw44
1 review
0 helpful votes
March 12th, 2022
Verified site experience

Fairly easy site to use however when forwarding a link to an item you are following by email - the link does not return you to the specific item but rather the start of your general search for say ottomans- rather than the specific ottoman that caught your eye. This means you have to wade through what may be several pages of options before you again find the item you were interested in the first time. This problem should be corrected for a good online shopping experience. Thanks

Q&A (75)

Answer:

Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.

By James D.
See more answers (8)
Answer:

Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.

By Curtis C.
See more answers (2)
Answer:

I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!

By Natalie V.
Answer:

The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!

By Natalie V.
Answer:

Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!

By Natalie V.
Answer:

Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.

By Kathleen B.
Answer:

The poor reviews seem to deal with delivery issues. I was hoping to order 8 dining chairs from Houzz, however after placing my order on April 18 and not having received it yet, June 25. Yet my account was charged on May 22.

By Susan M.
Answer:

NO, apparently not. We are a Professional, with Houzz.com for over 7 years. They've completely changed now that they basically sell furniture. There is NO customer service. They renewed our contract without telling us, then said we would have to pay a 4 month penalty to cancel the contract we did not sign! We've had a bad review written on ANOTHER contractor, not our company, not our project, and we can't get a phone call or an email response to try and get it taken off. I will have to cancel my credit card with Houzz in order to cancel them and never do business with them again. We received 3 leads, average, per month. We pay $375 a month. Houzz.com is a SCAM. Beware.

By E L.

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Typical questions asked:
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About the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

Company Representative

emilyf40
Houzz T.
Typically responds within 2 days

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