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    Huda Beauty

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.7 / 5
Corporate Values

Overview

Huda Beauty has a consumer rating of 3.5 stars from 10 reviews indicating that most customers are generally satisfied with their purchases. Huda Beauty ranks 136th among Cosmetics sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate Huda Beauty?
Top Positive Review

“Cream contour”

yasmin b.
9/3/21

I purchased the Huda Beauty cream contour and I really love it. It's perfect for nose contour, a great shade that's not too warm nor cool. It's not too expensive but also not the cheapest on the market at £26. However, the pot will last me a long time so I don't need to repurchase very often. I like that it's available on all major beauty websites so it's easy to purchase and get it delivered to your house.

See positive reviews
Top Critical Review

“Worst customer service”

Lakshmee T.
5/18/21

First, but last purchase! They take ages to respond to emails. Tried to contact them via Instagram and complained about their poor customer service, they delete comments. Apparently, they don't accept constructive criticism. Do not buy from them, ALL THEY CARE IS MONEY.

See critical reviews

Reviews (10)

Rating

Timeframe

Other

lakshmeet
1 review
2 helpful votes
May 18th, 2021

First, but last purchase!
They take ages to respond to emails.
Tried to contact them via Instagram and complained about their poor customer service, they delete comments.
Apparently, they don't accept constructive criticism. Do not buy from them, ALL THEY CARE IS MONEY.

lauraa1191
0 reviews
0 helpful votes
January 25th, 2022
Verified purchase

I placed an order for black Friday '21 and when I received it around December 8th I noticed that one item was missing. I informed the customer service straight away and they asked me for pictures of the package and of the delivery note (the missing article wasn't even there) and they agreed that I could even still receive the item or I could get a refund. I thought it would be fine to just receive the missing article as I was hoping, so I chose that option. But then I saw nothing was happening and I wasn't receiving any shipping notification I asked for an update twice and the answer was always really vague like "we don't know when it will be shipped" (why is an open order such an irrelevant topic?!?!) and it was really starting to be annoying, so I reached out again at the beginning of January and chose the refund option. They told me it would happen within 48 hours but then it would take up to 14 days to see the money on my bank account. Guess what? After the 14 days, still nothing. I reached out again and they said yet again they would look into the issue and get back to me. Honestly, I wasn't expecting such an upsetting experience. It was literally my favorite brand EVER, this issue could have been resolved in 5 days tops, and it was just handled so poorly instead I had to promise they'll never hear from me again (after I get my money back). And all of this after reaching the status "legend" in their fidelity program. If this is how "legends" are treated, I cannot say I'm proud I spent so much money on their products. Super, super disappointed

Service
Value
Shipping
Returns
Quality
kamilat5
1 review
0 helpful votes
December 14th, 2021

It was my worst shopping experience ever. I have placed an order on huda beauty site for a month ago, I was i touch with cc and get an information that my order will be delayed. I was like ok, it's not a problem for me. All I needed was a confirmation, that I will for sure receive full order- and they confirmed it. Then after a month I have received three items from my order and got an e-mail that the rest was cancelled and I will receive money within 14 days. They have even not give me any information about it before and I am 100% sure, that if I will not contact with cc they would forget the case. The company is totally untrustable and if you want your entire order quickly, I recommend Anastasia. Never again.

Service
Value
Shipping
Returns
Quality
yasminb32
60 reviews
7 helpful votes
September 3rd, 2021

I purchased the Huda Beauty cream contour and I really love it. It's perfect for nose contour, a great shade that's not too warm nor cool. It's not too expensive but also not the cheapest on the market at £26. However, the pot will last me a long time so I don't need to repurchase very often.
I like that it's available on all major beauty websites so it's easy to purchase and get it delivered to your house.

Service
Value
Shipping
Quality
alexaf10
8 reviews
39 helpful votes
September 4th, 2018

I used their palette in store and it was amazing! I also have a primer and foundation sample that are great. I have one of the liquid lipsticks in flirt and it's one of my all time favorite lipsticks.

alexaf9
23 reviews
0 helpful votes
September 5th, 2018

I used their palette in store and it was amazing! I also have a primer and foundation sample that are great. I have one of the liquid lipsticks in flirt and it's one of my all time favorite lipsticks.

tamaras222
3 reviews
5 helpful votes
November 20th, 2019

I have been using these products for a while now. And totally love them. They could improve their shipping times though.

mercyn5
2 reviews
1 helpful vote
August 20th, 2019

I love huda beauty. I bought the rose gold eyeshadow pallet a year ago and the quality is amazing and despite the fact that I use the pallet as highlight it's still standing.

clarar37
Clara R.
513 reviews
580 helpful votes
September 23rd, 2018

I love the new ice queen and sunfire eyeshadow pallette the colors are so colorful and blend better. Although the sunfire the glitter pigment falls out which kinda bothers me but its still purty

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