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    iBuyPower

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
1.4 / 5
Corporate Values

Overview

iBuyPower has a consumer rating of 3.43 stars from 84 reviews indicating that most customers are generally satisfied with their purchases. iBuyPower ranks 22nd among Computer sites.

  • Service
    20
  • Value
    19
  • Shipping
    19
  • Returns
    15
  • Quality
    19

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.5%
Positive
4
Neutral
0
Negative
13
View ratings trends
15
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What reviewers want you to know

Positive highlights

Critical highlights

  • The manager displayed awful customer service and continually repeated that I was just "unlucky."
How would you rate iBuyPower?
Top Positive Review

“Love Love Love”

Charlene G.
11/19/21

Made my Grandson(13) the happiest! Thank you! Better than expected! Geek Squad you're awesome! Thanks for the great suggestions!

See positive reviews
Top Critical Review

“Bad service, don't purchase from them”

Tom G.
7/29/21

These people are very difficult to get a hold of. They often have me on hold for over 2 hours, and emails they just don't respond at all. Not to mention, the computer they sent me was dead on arrival. They sent a replacement gpu, didn't fix it. They send a new hard drive(wrong size) still didn't fix it. Then I sent the whole thing back and they refuse to repair it and sent it back to me. I can't get my money back because it takes them weeks and weeks do get parts and ship things, and apparently I'm outside the 30 day return period even though I never got a working computer in the first place.

See critical reviews

Reviews (84)

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customer service (15)
tomg785
1 review
2 helpful votes
July 29th, 2021

These people are very difficult to get a hold of. They often have me on hold for over 2 hours, and emails they just don't respond at all.

Not to mention, the computer they sent me was dead on arrival. They sent a replacement gpu, didn't fix it. They send a new hard drive(wrong size) still didn't fix it. Then I sent the whole thing back and they refuse to repair it and sent it back to me. I can't get my money back because it takes them weeks and weeks do get parts and ship things, and apparently I'm outside the 30 day return period even though I never got a working computer in the first place.

Tip for consumers:
If your pc is dead on arrival, DO NOT let them send you parts. Send the entire thing back and get your money back asap. If they take more than 30 days to fix your pc they won’t let you return it per their policy.

Service
Shipping
mikew1802
1 review
0 helpful votes
January 28th, 2022
Verified purchase

Not sure I have ever written as bad a review as I'm about to... so I feel a little guilty. It's just not my style but this has been a nightmare.

The only thing that went right with my purchase was ordering and giving them my money. That went very smoothly. After that, they started by sending me an email asking me to confirm my shipping address, even though it was already right on the order. When I called to confirm, there was a 2 hour wait. Ironically, there was only a 5 minute wait if you were buying a new computer.

When my computer got here, it wouldn't connect to the monitor. I had a friend of mine try to help because there was, again, a wait of "at least 2 hours" (so I don't know if it's 2 hours or 5 hours).

That person tried everything and even dismantled the guts of the computer based on a trouble shooting video that IBuyPower has on YouTube. That didn't work.

I tried technical support again and again, it was "at least 2 hours" before I could talk with someone. You could get right through to a salesperson. Who told me that Covid really threw them for a loop. When I asked why wasn't sales backed up with Covid too, they didn't have an answer.

I'm going to return my computer and hopefully see my $4600 sometime in the coming months. I wasted a lot of time with this company. Before you buy from them, call their technical support to check wait times... which is what I should have done in the first place. You'll see that after the sale, you're on your own.

Taking your money: 5
Shipping: 1
Quality: 0
Support: 0

Mike

Tip for consumers:
Call their customer service before you buy a computer. If the "at least 2 hour" wait doesn't steer you away, can I interest you in buying some swamp land?

Products used:
None. I am returning the computer.

Service
Value
Shipping
Returns
Quality
larryo164
0 reviews
0 helpful votes
January 12th, 2022

The first day I got my PC, it was working perfectly fine. But after only 3 hours of using it the power totally shut down. I thought I accidentally unplugged the switch but no, the PSU was already dead. Im guessing they recycle older parts and reuse it. If thats what they do I totally understand. What frustrates me about this is when I tried to contact them with their RM, it takes them 3 weeks to ship it. At first it was 2-4 days, then it became 4-8 days, until they pushed it to 2 weeks. It litteraly took them 2 days to ship the PC but 3 weeks to just send me a brand new PSU?

Tip for consumers:
my tip is dont buy from here

Service
Value
Shipping
Returns
Quality
olivial142
1 review
1 helpful vote
September 22nd, 2020

Recently bought my first custom prebuilt computer and had switched out some internal pieces, and the graphics card was one of them. Not only is it a faulty card, but I realized it isn't actually the card I had picked out. It was a different brand of video card from what I paid for entirely. Have tried their tech and customer support for a few days and haven't gotten any sort of response

billyt107
1 review
1 helpful vote
September 5th, 2021

Totally disgusted not going to get into details because fact is i've met infants that could build better computers i cna't believe i ever bought anything from these scumbags

Tip for consumers:
do not buy from this ibuypower company they should rename themselves to iselljunk

Products used:
i bought a pc its been a little over a year its been nothing but problem after problem but the computer has been useable however i let it go and shouldn't of i am disgusted and over 1 grand for a pc i could of built for prolly 600 before software

Service
Value
Shipping
Quality
ammary2
1 review
2 helpful votes
August 20th, 2020

I recently bought a prebuilt IBUYPOWER gaming PC from best buy not too long ago and it was well worth it. The gaming PC that I bought was priced fairly and was easy to set up. It runs games like butter. If your looking to buy a gaming pc consider checking out iBUYPOWER!

ryand411
1 review
2 helpful votes
December 2nd, 2020

I ordered one of their "game ready" units. After setting up an account and going through the whole billing process I received an email to call them and verify my shipping address. Although they had both my shipping address and phone number on file so they could have called me. No big deal except that when I called the line was busy for 2 days straight. I also tried sending emails and they were never answered either. In the time I had to wait sitting around I found a better deal on their site for 100 dollars more. So I sent an email asking to upgrade wich was never answered. When my spouse finally got through (I am on deployment with the military and could no longer spend my days trying to contact this company) they told her it was not possible and that my comp would be there next week. I then got an email saying they will let me know when they start to assemble my computer. I payed for a pre built ready to send computer. I still havnt talked to anyone myself.

thomasm144
10 reviews
40 helpful votes
April 4th, 2016

I had really wanted a new gaming PC for quite some time. After pricing out all of my wants I found that my PC would cost me about $2200.

IBuyPower constantly has great deals, so I put in all my wants and the computer came out costing me only $1800.

I would suggest getting the extra shipping padding though, as the US guy arrived he dropped my PC and broke a footstand. Ibuypower was supposed to send me a replacement for free, I haven't recieved it yet though. That's the only issue, customer service.

As for the computer itself, it works great. Best PC I've ever owned.

erickp31
1 review
0 helpful votes
November 25th, 2020

I bought a ibuypower pc almost a year ago and it was $500 and it was trash because they gave me a amd ryzen 3 3200g 8 gb ram and a gt710 for $500 and then 3 months ago i upgraded my graphic's card to a gtx 1050 ultra and now im getting a OLOy DDR4 RAM 16GB (2x8GB) Warhawk Aura Sync RGB 3000 MHz if you are gonna get the $500 pc just letting you know to play games you gave to upgraded and waste like $250-300 to play games with out your fps drooping

vincentm439
1 review
0 helpful votes
January 18th, 2022

Got my son a costume pc for Xmas for gaming and it was not a cheap one 4 days into to it and it took a crap... Called Customer service and there keep telling my that I need to reinstall windows 11 I did and still nothing works... I ask one of my buddys and he told me that it is the hard-drive and still there are telling me that is not it... WTF just send me another hard drive that I payed for and let the kid play with is pc...

Tip for consumers:
There is nothing I can say just don't spend over 2,500 of your hard earned money for your kids Xmas just to still wait to use it

Products used:
Pc

Service
Value
Shipping
Quality
charleneg121
1 review
0 helpful votes
November 19th, 2021

Made my Grandson(13) the happiest! Thank you! Better than expected! Geek Squad you're awesome! Thanks for the great suggestions!

bobb1235
1 review
4 helpful votes
January 25th, 2021

I have been trying to call them for 2 weeks now. Over 400 phone calls. I made an order over 2 months ago that I paid for and they said it was cancelled. Yet they still have my 4500 dollars. Makes no sense.

Tip for consumers:
Dont use these guys

Products used:
4500 dollar setup

Service
Value
Shipping
Returns
Quality
georgek101
9 reviews
9 helpful votes
February 18th, 2017

That is what i search at Internet, fast buying with simple site in use, everything on one world wide website.

alanv119
1 review
0 helpful votes
December 19th, 2021

I had fun useing it I can do whatever I wanted on it and I didn't really had to pay for anything and I can get any games fast

Tip for consumers:
buy this it’s fun

Products used:
pc

Service
Value
Shipping
Returns
Quality
jamesm5699
1 review
0 helpful votes
November 9th, 2021

I am new to all this stuff but i really like everything but the mouse it is to quick for me and it is a little tougher for me because of my age

Service
Value
Quality
philh442
1 review
2 helpful votes
December 18th, 2020

I paid over $2k for a sys and can't even get help soon to return. I have sent multi emails that are replied to days later, with stupid answers that do not even help.

macalesterw
1 review
2 helpful votes
November 14th, 2020

I ordered a new computer from ibuypower about two months ago and the computer itself is great with no issues to report. However I will say that I was supposed to get a free game with the package and due to a glitch on their end I never received the code nor was it made clear what the timeline would be to receive the code. Worst part is, when I called their customer service line and waited for 45 mins to get a hold of someone they told me that the code was expired and I would not receive any compansation for something that was out of my hands and the person tried to say it was my fault for waiting too long to get the code... I wanted to leave this review for anyone thinking that their code is on the way because IT IS NOT unless you received the code the SAME day it shipped, because trust me the customer service obviously doesn't care about your problems... very disappointed and I fear if I have any other problems what they might not be willing to help with... do yourself a favor and pick a better company to buy a computer from

forresto5
4 reviews
1 helpful vote
September 27th, 2021

Got a RTX 3080 and Intel Core i9-11900K pre built. Was good for the price and the computer is awesome. Looks great and stays cool. Nothing to complain about. IBuyPower company is one of the best ones!

Products used:
Gaming PC

Service
Value
Shipping
Returns
Quality
anthonyf69
2 reviews
3 helpful votes
February 28th, 2022

Bought a system, it didn't work, had bad graphics card. Must have spend 20 hours on the phone (most of it on hold) getting them to assist. Finally got them to agree to send new graphics card - I had to buy it, install myself then return bad one - I received refund about 2 weeks after they had received the old one. I had to call them and ask them where my credit was, they told me I wouldn't be issued credit until they received part return. I tracked return - they had it already. I had to stay on hold a couple hours while they found my return and said they would issue credit.

Now system is 3 months old. Water cooling fan is making horrible grinding noise. I've been on hold for tech support for 2 hours, every couple minutes a message says "you wait is expected to be more than 2 hours". Every time you call its the same thing, if you hang up you start over. I'm also on their website chat - been waiting 1.5 hours for them to start chat.

System looks great - but it has had a to many issues and they provide NO SERVICE!

Tip for consumers:
dont buy a system from them - period.

Products used:
computer

Service
Value
Shipping
Returns
Quality
christopherd490
1 review
0 helpful votes
November 20th, 2019

It got here faster than I expected. The colors keep it bright and the performance is great for the price tag. I'll definitely be shopping here again!

paigem103
1 review
4 helpful votes
July 16th, 2020

Worst experience EVER with a company. I purchased a $1600 computer for my fiance's birthday and within TWO DAYS, both the motherboard and processor went bad. The complementary keyboard was also broken upon arrival. I tried calling multiple times, was left on hold for nearly two hours without any response. Tried calling again another day, got through after an hour only to be told to leave a voicemail. I left a message and call back number multiple times without ANY response. When calling failed, I tried emailing their tech support. A week passed, no response. Sent them another email, same thing. I understand we are in a pandemic, but they could not even be bothered to send out a courtesy email saying they received my email and would respond when they had time. Completely unprofessional.

Ended up buying new parts and paid someone to replace them. $1600 turned into over $2000. Computer works great now that it was fixed, but I expected a WORKING COMPUTER for more than TWO DAYS. Save yourself the stress and take your money to another company.

derekp80
1 review
5 helpful votes
August 2nd, 2019

I bought a custom built PC online on Friday July 26th. I did not pay for rush processing. The site says 5-10 business days for the build to occur and be shipped. Well it only took them 3 days to build and get it shipped. I did however pay for 2 day shipping and it arrived right on time and very well packaged with lots of foam and padding in the box. I did a once over of the cabling, fans, and GPU. Everything seemed to be in order and secure. The PC started right up with no issues and the GPU (RTX 2070) driver was up to date to my surprise. I went to run the update software and saw the last update was 7/23/19 which was already installed. I haven't checked the BIOS yet. Anyhow I'm satisfied. I did some gaming last night and the thing was smooth as butter. No complaints here yet. Here's a run down of how the order was processed.

Status Date Status Notes
7/30/2019 22:00 Shipped
7/30/2019 12:53 Processing: The order has been packaged and is awaiting shipment.
7/30/2019 11:06 Processing: Software install/Burn-in has been completed, system sent to shipping.
7/30/2019 8:19 Processing Final Quality Control check complete.
7/30/2019 8:18 Processing Assembly of the computer has been completed and has been sent to Software/Burn-in.
7/29/2019 14:39 Processing The materials needed for the order have been gathered.
7/26/2019 22:07 Processing Materials are now being gathered to complete the order.
7/26/2019 14:56 Submitted Order Submitted by Customer
7/26/2019 14:40 Processing Payment has been successfully received/approved.
7/26/2019 14:40 Processing The order has been received and will be reviewed/processed by a sales rep.

petert49
1 review
1 helpful vote
March 2nd, 2014

Never use Dell to customize a gaming PC anymore. They no longer have the parts you want. I have switched to custom rigs from ibuypower because of the large range of graphics cards, sound boards, and CPUs at a fair price. Other companies rip you off on ram and other upgrades which cost next to nothing to buy or install. Ibuypower has fair prices and caters to the crowd who knows what they want in a gaming pc. I can't say enough good things about their computers, even their pc cases look amazing.

katek106
1 review
6 helpful votes
December 17th, 2019

Horrible customer service. Ordered a replacement side panel one month ago, they shipped a replacement with no fragile stickers or glass enclosed stickers. It arrived shattered. It was a glass side panel placed in a box, no wrapping, with nothing but styrofoam popcorn. No cardboard or bubble wrap. Ordered a replacement for the replacement and it's still " processing". Good luck dealing with customer service. No follow through, customer service is a joke. 30-45 minute time to get anyone to pick up is the norm. Don't walk, run from this company. There are much better choices out there.

genew69
1 review
3 helpful votes
February 25th, 2020

The put false videos on line. Make false claims. Offer no customer support. Lie on on line videos of what you get when purchased. JUNK TRASH LOES

Q&A (6)

Answer:

Impossible. I ordered a unit and was never answered by email with any questions and the phone was busy at all times. In 2020 I dont remember the last time I called a company (especially a tech company) and didn't at least get put in a que on the phone.

By Ryan D.
See more answers (2)
Answer:

They do not honor anything in my experience. You pay to buy it, you pay to ship it back, you pay for parts to fix it, they don't refund your money. Buyer beware.

By Craig S.
See more answers (2)

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About the business

Build your dream gaming PC with iBUYPOWER. High performance computers at a low price. Click to customize by processor, graphics card, and more!

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nicholass197
Nicholas S.
Typically does not respond to reviews

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