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    iMemories

Overview

iMemories has a consumer rating of 4.75 stars from 10,084 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with iMemories most frequently mention vhs tapes, customer service and easy process.iMemories ranks 1st among Photo Scanning sites.

  • Service
    107
  • Value
    116
  • Shipping
    116
  • Returns
    59
  • Quality
    116

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 93.4%
Positive
6,518
Neutral
293
Negative
165
View ratings trends
5
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What reviewers want you to know

Positive highlights

  • Customer service was excellent (and she was very patient) in helping me with my order.
  • I don't have a VCR to watch our old home movies and also want to give my children a way to see into their past.

Critical highlights

  • One of my VHS tapes was not even copied and they still charged me for it.
How would you rate iMemories?
Top Positive Review

“The after-effects”

Kate S.
2/19/22

Digitizing my old mini VHS tapes was a Christmas present. I finally decided to do it, despite being worried about the tapes being lost or damaged in transit and I'm so glad I did. I have loved watching all the footage of my kids as babies! IMemories was easy and quick and inspired confidence from the start. Their great communication, durable packaging and timely service made this whole experience a real gift.

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Top Critical Review

“Poor quality transfers, slow to process, little concern for customer complaints”

James Q.
6/6/21

If I would have read these comment prior to ordering, I would have never chosen this company to transfer my analog to digital vcr tapes. The quality was so poor that I could not even make out what I was looking at. It appears they stick your tape into a machine, walk away and box it when it is finished. Any profession would at least review a few minutes of their results and figure out somethin is wrong here. They are the worst. Buyer beware.

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Reviews (10,084)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (135) home movies (68) vhs tapes (166)
kates480
1 review
0 helpful votes
February 19th, 2022
Verified purchase
• Updated review

Digitizing my old mini VHS tapes was a Christmas present. I finally decided to do it, despite being worried about the tapes being lost or damaged in transit and I'm so glad I did. I have loved watching all the footage of my kids as babies! IMemories was easy and quick and inspired confidence from the start. Their great communication, durable packaging and timely service made this whole experience a real gift.

Tip for consumers:
I'm happy to recommend iMemories to anyone who hasn't yet had those old home movies converted!

Products used:
I had a photo card and several mini-VHS tapes converted to digital.

Service
Value
Shipping
Quality
Easy instructions, quick to order the kit
December 27th, 2021
Verified site experience
• Previous review
chuckk103
1 review
0 helpful votes
January 29th, 2022
Verified purchase

We had ten 8mm reels up in a closet, just wasting away with no equipment to play them on. We sent them off to iMemories and a few weeks later, received an email saying they could be viewed and downloaded from their website. While they have not been digitally "enhanced" they look just fine for 50+ year old films. We downloaded them to 3 pc's plus a thumb drive, and they're in emails. A few weeks later, we received our original film back. All-in-all, we are very pleased with iMemories.

Service
Value
Shipping
Quality
troyd141
1 review
2 helpful votes
April 17th, 2021
Verified purchase

I thought for sure our old family VHS home movies were lost to time. I thought I would never see images of my two little kids and how they grew older. The iMemories process was easy and fast... totally satisfied. I was able to view, edit and download our old tapes online. They send you a box, complete with postage paid, put in your tapes and drop it off. My tapes were just delivered back to the house yesterday... safe and sound.

patriciap1955
1 review
2 helpful votes
September 5th, 2021
Verified purchase

IMemories quality of work, easy to use website & library, and speed of service has been a very happy surprise for me. I've been thinking for a long time that I want to get all my old photos and tapes digitized but not quite sure how or where to start. I saw the ad for this service on Facebook and have been more than happy and satisfied with the service so far. I'm still gathering photos to send for digitizing. Great service.

cynthiaw922
3 reviews
4 helpful votes
May 7th, 2021
Verified purchase

I finally took the plunge to have my media digitized after years of "I need to get that done" moments! Sharing with family, seeing their smiles, hearing my 40 year old son thank me for the Christmas presents he received in 1986, these moments are priceless! This entire process was seamless, from requesting the mailing box to enjoying the final product, and I would recommend this service to everyone interested in preserving their memories. You will be glad that you took the plunge too!

heathera380
1 review
3 helpful votes
April 26th, 2021
Verified purchase

I didn't believe it could be true! Taking over 17 VHS tapes and converting them to DVD and Digital. Our family has enjoyed every moment we thought was lost. The DVD's are hard to follow as far as which DVD is from which VHS, but we will figure it out. I am getting ready to send another batch of small video tapes next. Highly recommend - don't wait and loose those memories to dust and deterioration.

lindab3773
1 review
0 helpful votes
December 24th, 2021
Verified purchase

Customer service was very helpful and knowledgeable. I ordered the shipping box, packed 4 different types of video tapes from several decades. The ones from the 70's were faded somewhat, but they digitally transformed them back! They were finished and returned safely much sooner than expected. My daughters were very excited to receive a flash drive of their baby movies all the way through most of their children's lives also for Christmas. We are delighted with the results, and will certainly use them again.

pattyr181
1 review
0 helpful votes
February 2nd, 2022
Verified purchase

I was pleased with my home compact VHS tapes converted to DVD. Even though the charge for converting each of my 30 minute VHS-C tapes added up quickly, it was worth getting them onto two DVDs. The cases for the DVDs were broken during shipment, but the DVDs are not affected. Can't blame the company for the shipping company's handling of the packaging. Received my originals back in perfect condition so overall pleased with iMemories!

nikkic240
0 reviews
0 helpful votes
January 11th, 2022
Verified purchase

I was nervous about shipping all my photos. Everything went smooth and finished with my order sooner than expected. It all was very simple. It's so great to see all my old photos I never look thru online. Being able to share memories with family members & friends has been priceless! Plus- I got rid of those bulky photo albums that took up space & collected dust. Feels good! Highly recommended!

deboraha637
1 review
2 helpful votes
March 16th, 2021
Verified purchase

I have experienced a vast range of emotions while viewing and sharing my memories from nearly 30 years ago. I've laughed and cried and received so many positive responses from friends and family of a time they forgot about. Seeing my deceased relatives when they were full of life has brought me immeasurable joy. I'm very thankful for Imemories. The experience has been top notch from start to finish.

kimberlys1215
1 review
0 helpful votes
March 25th, 2021
Verified purchase

I surprised my "new" husband and family for Christmas but turning in all their old VHS tapes and compact video recorder tapes. My college aged step daughters gathered with us several in the living room to laugh and enjoy diving back into their past. A great way for me to connect as a Step Mom to them when they were young too. Everyone has love the electronic availability. Thank you!

jeryls3
1 review
1 helpful vote
October 26th, 2021
Verified purchase

It was easy to use the iMemories box, the processing was quicker than I expected, and all my originals arrived back safely. My only real concern is that the online cloud system is very slow, hard to control (can't back up, move forward, etc), and unreliable. That makes it hard to enjoy these precious times with my family and friends. If the iMemories site worked smoother, I would have rated the experience a 5!

marilynm542
1 review
1 helpful vote
April 5th, 2021
Verified purchase

I was extremely concerned about separating with my cherished memories, but iMemories came through! I never watched the videos because it was too cumbersome to do so. Digitizing by iMemories provided lots of joyful surprises from memories I had forgotten about! Now I can easily access them on my iPad, and share with my loved ones. I was not going to purchase the cloud subscription, but the platform is so user-friendly and I will send more media soon.

I am grateful!

loris1013
1 review
1 helpful vote
September 20th, 2021
Verified purchase

I have put it off for years. I even tried to do it myself several times buying connectors, adaptors, and even a machine with no luck. This was so easy, affordable, and quick! I have showed so many people the videos that are now digital and simple to access. I can't tell you how happy I am. I have a few more tapes but I need to spend some time screening them. I will send them in to be put to digital soon. Great job!

keithk467
1 review
0 helpful votes
October 19th, 2021
Verified purchase

The digital videos were great as I reviewed them with the entire family every day of the week.
A lot of things we forgot about in life were on these tapes. It's amazing to see how young we were and the kids are no longer kids.
The grand kids got a chance to see their parents and grand-parents sing, dance and have a good time.

Kids..."who is that".
Parents..."that's your grandma"
Kids..."grandma was young before?":-):-)

Great service and quality team!

margaritak21
1 review
1 helpful vote
September 13th, 2021
Verified purchase

Wonderful I can view videos online and email to family. Two had no sound will be mailing back with prepaid label emailed from iMemories. They give plenty of time to view, share and arrange your videos for DVDs although I'm somewhat afraid to mess up or figure out how to combine them. Katy has been very helpful since I'm not a very tech person. I'm waiting for my son & husband to find their old VHS & film reels so I can send those in, too.

patsyc96
1 review
0 helpful votes
March 17th, 2022
Verified purchase

To see my old home movies of when my children were little again, was wonderful.!
Imemories did an excellent job in preserving them and converting them into dvds to enjoy with my whole family! Now I can watch them on my TV any time I want! Fantastic. Plus their prices were reasonable compare to other places I've research. I recommend imemories to all my friends and family. Thank you with all my heart. This is priceless!

brookej76
1 review
0 helpful votes
March 6th, 2021
Verified purchase

I am so beyond happy with my order. I sent off tons of camcorder tapes, many from the early 90's and many from mine and my siblings childhood growing up from when my mom would record us all the time. They came back perfect. The picture on them were amazing and it brought back so many wonderful memories. I recommend imemories to anyone looking for the same experience. You won't be disappointed!

ajs107
1 review
0 helpful votes
November 6th, 2021
Verified purchase

Without iMemories I would have never watched any of these old tapes or films. The conversion process was simple and easy. Having everything in the cloud on the iMemories app is great for streaming to tv or showing family and friends on the go. Seeing and hearing all of our loved ones who passed years ago is truly amazing and worth every penny. I'm so glad we used iMemories.

lolitaw10
1 review
3 helpful votes
March 10th, 2021
Verified purchase

Loved the results. The only "problem" I have is that I'm not sure one of the tapes is mine... I nor my brother or sister recognize any of the people or locations in the film. Of course, we don't know what's on ANY of the tapes since our dad didn't mark most of them... I reported this via phone but haven't heard back from anyone. I also thought the process was pricey... but I guess you charge what you can get!. Otherwise, loved the quality... and the result.

T

keralr
1 review
1 helpful vote
May 21st, 2021
Verified purchase

I looked all through my shoeboxes of pictures for my daughter's 1st birthday photos. I then realized i never took photos as the huge video cameras were the "thing" in 1988. So, i gathered up all of my old vhs tapes and sent them off to imemories to have them transfer to digital. Imagine my happy dance when a few weeks later i was able to see my daughter's 1st birthday party again— i am more than thrilled!
What an awesome service and very affordable!

karenh3102
1 review
1 helpful vote
December 22nd, 2021
Verified purchase

I have always wanted to protect and preserve our families memories. This process was easy, professional, timely and beautifully handled.
Before sending, I read many of the reviews. This gave me the confidence to send them. I will be sending more soon. The REALLY old ones from the 16MM are next:)
Can't wait to see my family's reaction when I share them this Christmas!
Thank you so much for taking such good care of them!

joym296
2 reviews
1 helpful vote
May 2nd, 2021
Verified purchase

My experience with iMemories has been nothing short of excellent! I'll never forget that night I received the notification my videos were ready for viewing. I stayed up the entire night crying happy tears while watching my daughters first baby steps, 1st birthdays, special family events, and seeing family members who have passed away over the years. Having the ability to relive those precious moments is priceless! I would highly recommend using iMemories!

perryl77
2 reviews
1 helpful vote
April 18th, 2021
Verified purchase

I had a difficulty downloading files but I called customer service and they were very helpful and stayed with me until they were sure downloading was in process. I really enjoyed watching old movies my father took when we were children back in the 60's and 70's. Priceless memories.
I would definitely recommend digitizing old 8mm film. You never know when they be unable to continue viewing them on a 8mm projector.
I now have digitized files that I can share with family members and grand daughter.

kathio16
1 review
1 helpful vote
August 27th, 2021
Verified purchase

I am so happy I converted to digital! Now I can look up a video on my phone anytime I want and send to family or friends. I have found some incredible lost memories that have brought so much happiness My originals have all been safely returned to me as well. This company is the real deal. I also was able to save with a coupon they emailed so even better! I highly recommend iMemories!

Q&A (140)

Answer:

Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.

By Patty S.
Answer:

Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.

By Patty S.
Answer:

They won't but Immure Records will. Just google them. They are awesome.

By Joe F.
Answer:

Hi Phillip, Once we receive your order with with bar code and inventory your items and then send you a quote email. You will enter the code in the promotion box before making your payment. Feel free to call us here with questions. 1-800-845-7986. Thanks, Patty

By Patty S.
See more answers (3)
Answer:

Hi Martha, Unfortunately we can't access your Google photos. You will have to save them onto your computer or other device first. You can then upload your images.

By Patty S.
See more answers (2)
Answer:

A: Hi Bettie, The price is 12.99 per tape whether it's 5 minutes or 6 hours plus shipping and handling. If you choose the Online Plus option you would have the capability to combine shorter video tapes to fewer DVDs saving money on the back end. DVDs hold a little over two hours. Without knowing how long your tapes are I can't give you a firm price. Please let us know if you need anything else. Our number is 1-800-845-7986. Thanks, Patty

By Patty S.
See more answers (2)
Answer:

Hi Bettie, The price is 12.99 per tape whether it's 5 minutes or 6 hours. If you choose the Online Plus option you would have the capability to combine shorter video tapes to fewer DVDs saving money on the back end. DVDs hold a little over two hours. Please let us know if you need anything else. Our number is 1-800-845-7986. Thanks, Patty

By Patty S.
See more answers (2)
Answer:

Hi Babu, You can remove items from the online cart to get to a specific price point, or we can change the cart to purchase only the return shipping so the items mail back unprocessed. Please let us know if we can be of of any assistance!

By Heather P.
Answer:

Hi Teri, We have optional subscriptions for $5.99/month or $49.99/year which will keep your media safely stored and accessible with iMemories. This is for unlimited access and storage of the media so you can view, share, edit, upload/download, organize, and retitle. Please let us know if we can be of of any assistance!

By Heather P.
Answer:

Hi Tara, We do have e-gift cards which will send a gift certificate via email. These are available by making a free account at iMemories.com and ordering the e-gift card through the shopping cart, or by calling us at 1(800)845-7986.

By Heather P.

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About the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...

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markr819
Mark R.
Typically responds within 11 days

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