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    James Allen

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.4 / 5
Better Business Bureau
4.5 / 5
Corporate Values

Overview

James Allen has a consumer rating of 4.15 stars from 26 reviews indicating that most customers are generally satisfied with their purchases. James Allen ranks 44th among Engagement Rings sites.

Positive reviews (last 12 months): 0%
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How would you rate James Allen?
Top Positive Review

“Ring for my girlfriend”

Frank U.
4/20/15

I felt comfortable ordering my girlfriend's engagement ring on from here due to the awesome return policy. Free returns within 30 days and a 100% refund. She ended up loving it so no need for a return - thanks jamesallen.com!

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Top Critical Review

“Don't buy online”

Alan O.
7/24/21

I purchased a wedding band and engagement ring with a D, VS1 cushion cut diamond. The diamond had 2 obvious shadows in the center of the diamond that looked like eyeballs. I exchanged the diamond for another D, VS1 and this diamond was worse then the first with 4 large shadows around the edges of the diamond. It looks terrible. I tried to find a replacement in the 30 days that I thought would be better but I couldn't find anything. One day outside of my 30 day exchange I emailed and asked if there were anything I could do as I was extremely unhappy with my purchase and was told that my diamond was beautiful and it was only shadows from the setting (the first diamond didn't look as bad and had shadows in different areas) and I could upgrade if I spent double the cost or I could sell it to a jewelry broker. LOLOL I'll never buy another product from James Allen. I will more than likely be stuck with this UGLY diamond that looks like it has huge flaws.

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Reviews (26)

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engagement ring (3)
franku6
1 review
8 helpful votes
April 20th, 2015

I felt comfortable ordering my girlfriend's engagement ring on from here due to the awesome return policy. Free returns within 30 days and a 100% refund. She ended up loving it so no need for a return - thanks jamesallen.com!

johng574
1 review
13 helpful votes
January 27th, 2018

I can't believe that James Allen has not shipped my diamond although I paid in full over a week ago. It seems that they have been sitting on my order, though they had full payment, because I hadn't clicked on a confirm button in an email. What more confirmation do they need than payment in full? I had spoken with an agent when I went through the payment process and they said nothing about this requirement nor any hold-up. The agent claimed they had tried to contact me, but that is not true. Even when I complied by clicking the button today, she still can't tell me when my diamond will ship. She could only have a manager call me next week. I can only hope that it is overnight shipping as originally promised.

You definitely don't get the experience of a good brick and mortar store.

sarahw90
1 review
7 helpful votes
March 22nd, 2015

I loved how easily it was for me to build my engagement ring on the James Allen site. My Fiance knew that I would want it with a specific cut and design so he let me put it together. The prices are very competitive and my diamond arrived in perfect condition!

michaels247
4 reviews
20 helpful votes
March 29th, 2015

The only issue is with their shipping, they first required me to confirm my order from a. Gov,. Mil,. Edu email account and then said my order would arrive on x date, the day before x they said there was a delay and it would arrive on y date, then they said it was still being examined and cleaned and would arrive on z date. It actually did arrive on z date and only because it was such a great deal was I happy.

alano110
1 review
0 helpful votes
July 24th, 2021

I purchased a wedding band and engagement ring with a D, VS1 cushion cut diamond. The diamond had 2 obvious shadows in the center of the diamond that looked like eyeballs. I exchanged the diamond for another D, VS1 and this diamond was worse then the first with 4 large shadows around the edges of the diamond. It looks terrible. I tried to find a replacement in the 30 days that I thought would be better but I couldn't find anything. One day outside of my 30 day exchange I emailed and asked if there were anything I could do as I was extremely unhappy with my purchase and was told that my diamond was beautiful and it was only shadows from the setting (the first diamond didn't look as bad and had shadows in different areas) and I could upgrade if I spent double the cost or I could sell it to a jewelry broker. LOLOL I'll never buy another product from James Allen. I will more than likely be stuck with this UGLY diamond that looks like it has huge flaws.

lisae33
1 review
10 helpful votes
April 26th, 2015

My Husband and I got our wedding bands here and we were impressed with the quality. My eternity band was reasonably priced and it looks gorgeous with my engagement ring. The 360 views were really helpful to us and we liked how user friendly the site was.

timc848
1 review
1 helpful vote
March 4th, 2021

Overall it's been a bad experience with this company. They will be quick to take your payment while advertising fast turnaround and fast shipment but you can expect your order to be stuck in limbo for weeks.

Communication is bad and people on the phone are short and not very concerned with what you have to say. The female I spoke to actually laughed when I said I would be posting a review. They will tell you a shipment date when you order but you probably won't be getting your purchase anywhere close to that date.

I was told that just the inspection process can take weeks to complete and was told that this was due to the weather. The weather?

Either way, I suggest taking your business elsewhere. I may be canceling my purchase and looking into legal options as I spent several thousand dollars with them only to be given the runaround.

Another note, I wouldn't waste your time with their financing. They use TD card services who are even more uninterested in customer service, they don't even answer the phone. I waited over an hour one day and just gave up. You can look this company up online and they have nothing but bad reviews.

Tip for consumers:
Don't use their in house financing also look at other places that sell jewelry.

Products used:
Diamond ring

Service
Value
Shipping
Returns
Quality
ericg48
1 review
9 helpful votes
December 13th, 2014

I got my Wife's 20 year anniversary diamond from this site and wanted to say how great they were in answering my questions. They have a wide variety of stones and prices for every man's budget. I would highly recommend James Allen.

johnd117
5 reviews
19 helpful votes
May 23rd, 2012

Amazing AMAZING deal on a diamond! The only issue is with their shipping, they first required me to confirm my order from a. Gov,. Mil,. Edu email account and then said my order would arrive on x date, the day before x they said there was a delay and it would arrive on y date, then they said it was still being examined and cleaned and would arrive on z date. It actually did arrive on z date and only because it was such a great deal was I happy.

jamess3498
7 reviews
0 helpful votes
March 14th, 2022

James Allen is a rip-off I had purchased my wife a infinity ring to celebrate our 30th wedding anniversary and I was trying to Surprise her so I used there paper ring Sizer I did my best to match up to her other rings still Concerned so I called James Allen customer service # and they Reassured me that not to worry because they have free ring size Exchange.
Well when I gave the ring my wife said she Loves it but it's to big I sed no problem James Allen will Exchange it for the right size plus it's not like we needed a bigger size and would need more gold and diamond's but then covid hit and got no Response back and when I finally got some one they told me on infinity rings they do not exchange so now we are with a ring that doesn't fit I will NEVER USE JAMES ALLEN AGAIN SO THANKS JAMES ALLEN FOR NOTHING.

Tip for consumers:
Use your local Jeweler.

Products used:
Ring

Service
Value
Shipping
Returns
Quality
chrisv156
1 review
3 helpful votes
April 12th, 2019

Nothing but issues from the start, the greatest of which was them shipping two days early without notifying me that it had shipped. No tracking number. A stranger signed for it and it was left out front! It could have been stolen or worse she could have found it and ruined something I would not get a second chance for.

The issue to date has been met with no more than disinterested platitudes and a reminder they have a 30-day return policy.

My recommendation is to look elsewhere and build a relationship with a traditional brick and mortar.

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About the business

Design your own engagement ring with loose diamonds, fancy colored diamonds or gemstones in 360? HD. See preset engagement rings, wedding rings and diamond jewelry.

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4.2
26 reviews
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