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    JustFashionNow

Ratings On Other Platforms

Trustpilot
1.2 / 5
Better Business Bureau
1.8 / 5
Reviews.io
4.9 / 5
Corporate Values

Overview

JustFashionNow has a consumer rating of 4.49 stars from 59,735 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with JustFashionNow most frequently mention great prices, shopping experience and good quality.JustFashionNow ranks 4th among Women's Clothing sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 86%
Positive
40,542
Neutral
4,620
Negative
2,002
View ratings trends
316
See all photos

What reviewers want you to know

Positive highlights

  • Very pleasant and calm shopping experience in the style of clothing and accessories i love
  • We had to change its size, but customer service took care of everything, so no problem.

Critical highlights

  • NOT thrilled about return policy, but I'll give it try.
  • I'm disputing the charges on my credit card and Paypal.
How would you rate JustFashionNow?
Top Positive Review

“Stylized outfits”

Nell J.
2/9/20

An advantage over the website is that it can filter by body type (for example, without waist, small, full figure), color, occasion, personality, etc. They also feature fully stylized outfits (for example, top, skirt, shoes, accessories) that give a little inspiration. Even if you don't buy the full outfit, you might see a cute top with a pair of shorts similar to the ones you already have and think "Oooh, that looks good!". I love!

See positive reviews
Top Critical Review

“China Return Center!”

K R.
9/5/21

Buyer Beware! If items don't fit or are wrong, you have to return them to China which costs more to send than if the items & can include customs costs! The products I received were all too small & didn't correspond with the sizes/measurements given on each item. Nothing fit out of 5 items! Materials were not as advertised & cheap... the pictures are very misleading. So very disappointed & disgusted with their customer service.

See critical reviews

Reviews (59,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (484) customer service (506) time shopper (118) return policy (145) credit card (156) return label (53) phone number (65)
adenay1
1 review
64 helpful votes
September 3rd, 2020

Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)

nellj3
1 review
43 helpful votes
February 9th, 2020

An advantage over the website is that it can filter by body type (for example, without waist, small, full figure), color, occasion, personality, etc. They also feature fully stylized outfits (for example, top, skirt, shoes, accessories) that give a little inspiration. Even if you don't buy the full outfit, you might see a cute top with a pair of shorts similar to the ones you already have and think "Oooh, that looks good!". I love!

daniellec393
1 review
11 helpful votes
November 8th, 2020

Excellent! This boutique online has a wide range of clothing, shoes, bags, jewelry, etc. for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high quality and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.

karena1024
1 review
3 helpful votes
April 16th, 2021
Verified site experience

OMG I absolutely LOVE your clothing! First time shopping on your site. I am 5'0 smaller framed and well proportioned, except for that stubborn upper thigh area, so I try to 'hide' that flaw with either a swing dress, long shirt or an overlay which helps disguise that area when wearing tight fitting stretch jeans etc. Enjoyed my experience shopping with you! Excellent prices and unique clothing... couldn't ask for more.

vianeye4
1 review
7 helpful votes
June 27th, 2020

I bought 2 satin miniskirts and a shiny top! He had so many compliments! Glamorous, beautiful and dazzling! Perfect outfit for parties! It fits very well and excellent prices for the product! This boutique published it very fast and I had it in two weeks! The website is super easy to use and they always send emails that update it on their purchases and what I love! Great service! Good product!

acaciaw2
1 review
15 helpful votes
July 4th, 2020

These blouses are perfect for me. I bought both black and pink in the '2 for $ 60' offer, which is a good deal. High quality material, thicker than expected, ideal for offices that have the air conditioning on all the time. I could have bought the XS since the cardigan is a bit loose, however wearing the S with bras is good because there is a little more room in the arms. I highly recommend it for a basic item that doesn't break the bank.

esmez
1 review
3 helpful votes
February 8th, 2021

Lovely clothes and impeccable service I started shopping on this website, which gives me confidence not only because it is a serious online purchase, but also because of the variety of interesting things that I hardly find where I live. I love being subscribed to receive updates. I love it and I still love it, I would recommend it to all girls who want to be in the latest fashion with high quality clothes at affordable prices

nicolettem11
1 review
9 helpful votes
July 13th, 2020

What a great web site. Outfit ideas not only revolve around model figures, but lots of cool ideas for us 'generous' body types. The website feels very friendly with the little personal comments added by the girls who run it. They inform you from the beginning that if you need to return something, this will not be a problem (you must pay the return fee, but that is a reasonable rule).
I found a larger size available here that was not available in the clothing brand store!

geaa3
1 review
11 helpful votes
August 7th, 2020

This boutique offers a range of clothing and accessories that attract a wide group of customers. I almost always find something every time an attractive clothing model comes out. The clothes are well made and last a long time, keeping their shape. Selection is easy with filters on the left side by size, cost, color, etc. If you don't like the fit of the item you purchased, you can return it in the same bag by simply pasting the return label provided on the package., generally free. That is service!

otiliaa1
1 review
14 helpful votes
March 19th, 2020

I am very impressed with everything that has to do with this boutique. From the speed and thoroughness of search filters, product choice / images / descriptions to sale execution focus on consumer efficiency. I'm pretty light when it comes to buying anything online and generally prefer to shop at retail stores, but this website has seriously changed my perception of online shopping. I love that it is a bit dangerous for my wallet

deyanirat
1 review
5 helpful votes
September 4th, 2020

Excellent! This website has a wide range of clothing, shoes, bags, jewelry, etc. for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high quality and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.

ruthl574
1 review
1 helpful vote
September 12th, 2021
Verified site experience
• Updated review

So much to choose from. I ordered several tops I like. Did this in different shipments. That was a mistake because shipping is high and it added a lot to my cost, but I will learn for next time which there will be if the product is good and the tops fit my small body.
Is it possible for me to receive fewer emails? I only need info once in awhile.
If they come to often I will opt out and check your site when I am looking for something.

I found something I like and can't wait to try it on
August 23rd, 2021
Verified site experience
• Previous review

I found something I like and can't wait to try it on.
The shopping was easy. Hopefully the item will be worth the price.

bettyv415
1 review
3 helpful votes
September 18th, 2021
Verified site experience

I love the clothes, such cute stuff! I wish that whenever I clicked on something it would take me back to the spot I was in rather than back to the very top of the previous page. You need a place saver in your app so I don't have to start over at the top and scroll down to where I left off. It's way more time consuming the way you've got it set up. It would save your customers time and be less frustrating if you fix this issue.

ursaw
1 review
5 helpful votes
September 18th, 2020

It is very difficult to find an online site that specializes in affordable clothing, and even more difficult to find one that is accurate for what they advertise. But I love how reliable the services at this online boutique are consistently. The customer review sections are very trustworthy and helpful when selecting outfits, and the reward system is great too! And did I mention that returns are an ease? Glad it made my shopping life easier for 4 years in a row!

annac716
1 review
9 helpful votes
November 13th, 2020

I am delighted that I took a risk and ordered clothes on this website. Shipping was very fast. I received it in just over two weeks. The shirts were of better quality than I expected for the prices. Everything fit perfectly: the measurements listed were accurate. I feel like I've gotten a real bargain. I certainly expected to be expecting a lot more and receiving worse quality products at such great prices. I will buy again for sure!

stephenb1321
1 review
30 helpful votes
June 5th, 2021
Verified purchase
• Updated review

Every piece of clothing that I ordered was very cheap and did not look like the pictures on-line. I will be returning every single item for a refund. Your website is very difficult to navigate!
Now, on May 6th, I GET NO RESPONSE to my asking for a return label - you are just ignoring me - I have the products here just sitting in the same bag waiting for a return label to send all of them back. I will never wear them.

I have heard nothing from Customer Service. I have no use for the clothing and I surely can use the refund.

Reason I chose this business:

I was attracted to the beautiful looking clothing that just kept popping up online.

Reason I chose this product:

The clothing looked beautiful on-line.? I refuse to wear such cheap-looking clothes. I was really disappointed when they arrive but I will be sending all of them back.

Service
Quality
affj
aff j. – JustFashionNow Rep

We had sent you the return address through email.We will process full refund to you once we receive your return package successfully.

Poor Quality Products
May 21st, 2021
Verified purchase
• Previous review

Every piece of clothing that I ordered was very cheap and did not look like the pictures on-line. I will be returning every single item for a refund. Your website is very difficult to navigate!
Glendyne J. Monreal

Reason I chose this business:

I was attracted to the beautiful looking clothing that just kept popping up online.

Reason I chose this product:

The clothing looked beautiful on-line.? I refuse to wear such cheap-looking clothes. I was really disappointed when they arrive but I will be sending all of them back.

Quality
Poor Quality Products
May 13th, 2021
Verified purchase
• Previous review

Every piece of clothing that I ordered was very cheap and did not look like the pictures on-line. I will be returning every single item for a refund. Your website is very difficult to navigate!
Glendyne J. Monreal

Reason I chose this business:

I was attracted to the beautiful looking clothing that just kept popping up online.

Reason I chose this product:

The clothing looked beautiful on-line.? I refuse to wear such cheap-looking clothes. I was really disappointed when they arrive but I will be sending all of them back.

Quality
Your website is very difficult to navigate!
March 21st, 2021
Verified site experience
• Previous review

Your website is very difficult to navigate!
Glendyne J. Monreal

janetc46
3 reviews
18 helpful votes
September 4th, 2021
Verified purchase
• Updated review

I checked size charts and read reviews, etc before deciding to purchase. The clothes seemed well made but very thin material. However, the worst part was that nothing fir--it just didn't fit anywhere. Also, it did not fit my daughter or granddaughter. Then I discovered how problematic returns would be so I accepted $10.+ as a settlement.

I found out that returning an order would be filled with delays and problems, especially with customes.

Reason I chose this business:

The site had beautiful clothes advertised.

Reason I chose this product:

The items looked like what I would like to be seen wearing.

Service
Quality
missw50
Miss W. – JustFashionNow Rep

Sorry that you are not satisfied with the size.

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com

I did not travel the shopping site as well as I would...
August 5th, 2021
Verified site experience
• Previous review

I did not travel the shopping site as well as I would have liked to ---I need to learn the site better.

sionb1
1 review
3 helpful votes
July 8th, 2020

It's easy to find what I want knowing that the site is always on fashion trend. I love filters and sorting to help find what you're looking for, like the color of the dresses. A wide variety of clothing, lots to choose from. Usually you have many options. The products always correspond to me and the postage arrives on time if not sooner. The quality of the clothes has not disappointed me yet and I don't think it will.

hilariab
1 review
6 helpful votes
August 18th, 2020

Before this site, I always had problems every time I shop for clothes online. The order was spoiled or the clothes were faulty, but this website is not only cheap, it also has some really nice and good quality items. However, one thing I would say is be patient with the shipping time as it can take quite some time (2-3 weeks for being international). But either way, my package is something I always look forward to and have high expectations.
I will continue to buy from this site! :)

apiaw
1 review
5 helpful votes
July 11th, 2020

I bought a dress here, I never got a tracking number or any postal information, I was able to contact the boutique via email and they were SO good that I would recommend them!
I received my delivery yesterday, and they sent me a message today saying it was delivered! I love that someone keeps track of inquiries and pays close attention to deliveries.
Amazing service! I'll be back for more!
The dress is perfect!

edurneb
1 review
5 helpful votes
June 10th, 2020

Yes, this boutique has always delivered amazing results with the products I have purchased on the site. Everything is of exceptional quality for an incredibly affordable price that you simply don't get with most other online stores I've come across. I always buy again for their incredible range of products, high quality materials and low prices. Plus, they are reliable with shipping and send a tracking code to keep track of when your items will arrive.

augustal3
1 review
4 helpful votes
August 7th, 2020

Living a bit far from the city, I look forward to my orders made here to keep me fashionable. The service is impeccable and any problem is solved with the feeling that it is your most important customer. Loyalty discounts and specials fit my budget well and I love the compliments I get when I wear clothes. After a few orders, you can see what fits your shape and you can buy with confidence. The name says it all!

ionac6
1 review
3 helpful votes
February 16th, 2021

I have ordered multiple items multiple times and have always received my clothes without problems. I don't recommend buying jewelry, it's my taste, but clothes have never let me down. They provide customer images on some items, so if in doubt, read the reviews and see the photos. I recently ordered seven shirts and after a week I received an email informing me that my order was on its way and I was awarded points, which is equal to store credit. Congratulations on the good service!

rebeccaf747
1 review
10 helpful votes
October 24th, 2021
Verified site experience

More filters needed, I don't like looking at a product and going back to shop and finding myself back at the beginning of the search wasting time scrolling through all the products I already saw. I want to pick up where I left off. Very frustrating and time wasting, but I continued for several hours doing that because where I live we only have a Walmart here and are two hours from anywhere else. I like your fashions. I don't like Amazon

viancaa
1 review
20 helpful votes
May 10th, 2020

The pants arrived a few days after I made the order, which impressed me a lot, since it is difficult to organize formal wear on short notice. I knew you could count on this boutique as there are a variety of beautiful designs in different sizes to choose from. My pants fit me like a glove and were true to size, had the exact tone and fit the image on the website. I am very satisfied with my purchase!

Q&A (200)

Answer:

Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level

By Dirk S.
See more answers (11)
Answer:

I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.

By Terry J.
See more answers (6)
Answer:

Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.

By Mary T.
See more answers (9)
Answer:

DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!

By Nicholette H.
See more answers (11)
Answer:

JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.

By Justfashion N.
See more answers (3)
Answer:

How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!

By Wende W.
See more answers (2)
Answer:

It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.

By Maurice L.
See more answers (5)
Answer:

I am asking for same return address but no reply... did you end up getting a refund?

By Selda Y.
See more answers (4)
Answer:

Do not order from this company-

By Sharon B.
See more answers (2)
Answer:

I have been waiting since the beginning of February. The one item (out of 9) that arrived is horrible. I just cancelled my charge with my card for the rest minus the one item - so they can not say they sent me something... after reading all of this - scam is apparent.

By MJ T.
See more answers (3)

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About the business

We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion at Justfashionnow.com.

Company Representative

missw50
Miss W.
Typically responds within 2 days

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4.5
58,259 reviews
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