Customer Service is as terrible as it gets. Worked super slow. It's faster and easier to give them your money and subscribe, getting rid of their service is harder and slower than anything I've ever experienced. Horrible. Expensive subscription for barely any service. If you have an emergency after business hours, good luck, you're on your own.

I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)

I paid to register LLC. However they emailed me to ask for materials. I eventually did all the work and registered by myself. I also replied their email to cancel the service and for the refund (within 12 weeks). However, when I eventually called them in Nov 2020 asking for refund, they claim that it already passed the 12 week limit and they did not receive my email to cancel the service. I called several times, one of their staff offered a $50 compensation, which I denied. I need a full refund since I did my job to cancel the service.

I am so frustrated that I ever signed up for Legalzoom, it's ironic because the only thing legal about this company is how they can keep your money without getting in trouble. They have horrible service, and it's almost near impossible getting a hold of them. I tried to cancel my subscription and they didnt budge at all on giving my money back. As a matter of fact, when I asked politely (and naively) the rep I was speaking with started screaming and then hung up on. The worst fact is that I only used their service once last year and the fact that I had to hire my own lawyer anyways proved that this completely is utterly useless. Please do not make the same mistake as I did and lose your hard worked money. STAY AWAY, you've been warned.

Aimee had not only helped me with the concern that I had but clarified the next steps in details and completed the additional submissions for me (hence making it much easier!). Also, when I did ask questions she could not answer, she gave me guidance as to which service would help and that I greatly appreciate as well. As I said, the service was beyond amazing as was Aimee! Thank you :)

LegalZoom completely ripped us off. We paid the service for them to take care of the LLC registration for our new business and ended up with no response from any of their agents. We ended up doing the LLC registration ourselves and sending all the paperwork to state/local registrants. Our account apparently went into collections as I just received a notice. These folks are snakes. Do not do business with them.

There must be alternatives to LegalZoom. My 1st dba with them took over 6 months to register. I needed a 2nd dba and took my chances. LegalZoom took my money without blinking but won't complete my dba because they have "a question" but refuse to answer emails or their phone. See the screenshot of me waiting almost TWO HOURS *after* their computer called me back to "avoid wait time."

So, I am about to contact my credit card company and dispute the charge like I would with a third world country or Irreputable vendor such as Legal Zoom is.

My advice -- either DO IT YOURSELF, or find another service to use.

Legal Zoom was fine 10 years ago but today it is bloated, unprofessional and evidently fraudulent.

LegalZoom's structural network is designed to discourage customers from completing orders. In addition their customer service is a joke. Their representatives are not knowledgeable on the services they offer, the differences between them, nor will they direct you to a supervisor after you have had to call in 4 times for the same hold. 100% not with the money or your time. I would add images to support this claim but their contain confidential information.

Take your business elsewhere for DBAs and LLCs

They are currently in the process of charging me $852 + 280(Essential compliance package) + 250(RA renewal) dollars for their Express gold llc package. Basically I'm getting charged over 1.2k for something I was under the impression would be 350 dollars. This place is not worth it. There are better options.

I bought a will in 2018, and that purchase came with a 30 day free trial of "Legal Advantage Plus." What I didn't realize was that the free trial turned into a paid subscription after 30 days, and since they had my credit card number, they could successfully charge me $15 a month. Its on me that I didn't spot the payments on my credit card statements until now, but shame on them for the approach. You'll note in my image that the cute little free trial is still active (now canceled). They don't even bother showing it as a paid subscription. I'm paying for something they say is free!?

Stay away. It's a ripoff that you will be charged every year for nothing at value what so ever. To cancel is another ripoff. A headache and a nightmare. HELL NO.

I had applied for TradeMark and had taken their complete coverage package. This package includes everything including legal fees, implying they check for any similar marks, they review the application, ask us to fill in the classification of goods. After you fill the questionnaire etc. The application is checked for errors and filed by them. Upon submitting my application after 2 months got an email from The Office Action by USPTO stating some classification goods and services falling in different classes: So either pay for additional class or remove the same. I intended to apply only for 1 class so it made sense to remove the extra/ wrong classification of goods. I called up LegalZoom and spoke to their rep. And it was appalling that he suggested we would have to buy some services to fix the mistake done in filing the trademark application.

I didn't expect this answer, especially considering the fact that my only request was to FIX the mistake done in filing by LegalZoom and I was not asking for any kind of compensation or help which didn't fall under the scope of our purchase. I emailed but no response initially and later negative response!

If this issue is not fixed without any fees I intend to post the reviews everywhere and I will fight legally to get a refund + claim for harassment and damages due to their lack of service.

If you can help it, do not use this service.
I have been going on 2 months since I filed my LLC.
They lost my order once, forgot about it another time, hung up on me 2 times.
I wanted a simple LLC but they have been stringing me along for two months. They claimed that one of their representatives forgot to put the order through and assured me it would. That was a month ago and It still has not gone through. I have attempted to contact them and the wait time is sometimes well over an hour then they "mysteriously" hung up on me during the call. Horrible horrible horrible customer service!

They knowingly allowed a person to use my stolen credit card information and failed to take corrective action when informed. They continued to process the charges and never called me back.

My elderly mom wanted me to help her create a new will. Based on her minimal funds, I chose LegalZoom based on the many positive reviews. It was a huge mistake. My moms "estate" is very simple but does include a small home. "Wills" commonly include detailed distribution of assets, to include real property. The "comprehensive will" product on legalzoom does not provide for inclusion of a home which is durable in probate. Also, the "comprehensive" aspect of the will includes assistance from an attorney. I had questions, very basic questions, that the legalzoom person could not answer. So I scheduled a call with an attorney (which required a wait time of 5 days). On the next day I received an email from the attorney's firm stating that the call will not be conducted as scheduled unless "all of the individuals who will be signing the document to be on the phone call. " Well how am I to get my elderly mom and two witnesses together when we don't even know who they are during the draft stage of a will?

The technical issues at legalzoom were abundant. One part of the will could not be used because the website skipped right by it ("special circumstances"), yet the legalzoom employee just ignored my request to describe what and why it is missing? When a will is edited is takes a whole day to provide the resulting PDF file for review. Wait times to talk to a rep were in excess of an hour and a half on Jan 5,6 and 7th of 2021. The legalzoom rep I spoke with had no idea what the resulting will document looks like after inputting the basic data on the web.

All around a terrible "service". Their only redeeming quality is that their billing department immediately refunded my money without question (as though they are always refunding money). I wasted the better part of three days on legalzoom.

Paid 330 dollars and after a month and half they still do not know when a simple DBA is going to be finalized. Spent more than 4 hours on the phone, been offered erroneous information, there is no supervisor on the phone ever and they keep blaming the state officials. They are just disrespectful arrogant and ignorant.

They took my money, put my order on "HOLD", and never let me know why... Its been two months and still I have no LLC... They don't respond to my email inquiries and kept my money... I'm out $350 for nothing... I guess a pack of lawyers will know how to cheat you out of $350... It's an amount not worth going to court for and they rely on that...

Filed my trademark through LegalZoom. They got it done fast and without much fuss, and that's all there is to say about it, which is a good thing. Just watch out for any additional trial services they may sign you up for, and be proactive in cancelling them before they start charging. Fortunately for me, they have a very generous return policy (though I did have to press them a little to get a full refund).

Customer service is a glorified call center where they will kindly tell you to take a hike. Open on weekends is a gimmick. Any help of value is on holiday. They sell you on automated download. However, they need "Ham" the first monkey to the moon to hit the button on their end to make it populate. He's not available on weekends, no supervisor is either 24 hour email turnaround, which really means Monday. To update an executer name i. E. add Jr on a name, on our Family trust and add a beneficiary will take 2-4 days. They will kindly laugh (literally) and tell you that your matter will be handled on Monday because no one is there, meanwhile what ever legal matter could be expired on Monday. Customer service has no concept that they are in the business of legal affairs and that time is of the Essence. They used to have immediate availability and still do. They are just making sure that you aren't making more than one doc. In our case we have the Estate Trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of failure to meet my wife's visa document deadline. Even with 7 days preorder time. Seek else where that has immediate service and better customer service, self awareness of what legal needs encompass. Highly recommend if you have a month's notice and can afford to waste time on the phone with insincere courtesy just to get your documents right. Good luck collecting on any money back or $50,000.00 guarantee. BTW they claim free revision of documents for 1 year, then when you purchase it magically turns out to be 30 days. Remember, they have to push the button on the other side and it takes up to 4 days to do it, but can be done in 5 minutes if you call. Not on weekends. Oh and they aren't Attorneys. Imagine, an Attorney on staff 5 days a week to push a button for your protection and their's. Get REAL. Be Warned!

LegalZoom ranks at bottom of all bad and regrettable business transactions I have ever made. What makes it worst is that we have a certain level of expectations with "Legal Service". Don't be fooled by the positive reviews, what is more telling is the consistent theme of the bad reviews.

After dealing with them for 4 months, I am convinced that they are nothing but a network of a borderline scammer with the sole intent of selling you worthless services. All of these free consultation "Benefits" and advice supposedly get as a part of your order are nothing but sales solicitation form their affiliates disguised as part of the price.

Their support is not any better. Not once have they ever returned a promised call where they failed to send the EIN application to IRS. I ended up getting the EIN assigned in less than 5 minutes online on the IRS site. Needless to say, nothing they provide was of any value.

Do your homework before you buy into this. Go to your local attorney, you will be much better served.

They changed the UI. Overall I've found their services to be very helpful in starting my own business, but the new UI is so bad it's almost impossible to navigate to anything they you need. Additionally, a lot of their links are broken or aren't working properly.

Get it together LegalZoom. And fire whoever you paid to make this god-awful new website.

Canceled my account 2 years ago with them, and now receive a notice of debt for $399... bunch of frauds.

Never use this company they took two months to file LLP agreement and I had to call three times just to get them to file everything. Then they refused to refund the money for a terrible experience and didn't stand behind their customer satisfaction guarantee.