• Bookmark

    LiveCareer

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.5 / 5
Corporate Values

Overview

LiveCareer has a consumer rating of 4.36 stars from 7,882 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience.LiveCareer ranks 3rd among Career Advice sites.

  • Value
    226
  • Shipping
    140
  • Quality
    214

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.3%
Positive
2,435
Neutral
138
Negative
123
View ratings trends
2
See all photos

What reviewers want you to know

Positive highlights

  • Very good site, easy access, helpful customer services.
  • It was simple and easy, I like that it gave you suggestions/bullet points.
  • 2021 Customer Choice Winner

Critical highlights

  • I reported it to my credit card customer service and got 2 transactions cancelled and 1 disputed.
  • After two weeks I realized they took 23 pounds from my bank account for a "subscription" I had no idea about!
  • After using the template, I cancelled my service before the trial period ended.
How would you rate LiveCareer?
Top Positive Review

“I really like this platform for making resumes”

Jasmine B.
8/6/21

I really like this platform for making resumes. Not only do they have a lot of great and sleek looking resume templates, they also give you wording recommendations, suggestions on job experience and helpful phrases to word your resume more professionally. That really helped me get my resume completed faster and with more accuracy. Would highly recommend.

See positive reviews
Top Critical Review

“Scam”

Mohamad E.
7/7/20

It said it was completely free so I went over the website and decided to go ahead after spending quite some time making the cv, they told me I had to pay a small fee of £1,45 for a week of unlimited cv's. After spending so much time on the cv I just went ahead for the cheapest option of the one week option but a month later they took out £13,50 out of my bank account unauthorised. Outrageous £16 on a cv which at first instance claimed to be Free, disgusting scam..

See critical reviews

Reviews (7,882)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (445) credit card (165) bank account (50) trial period (42) confirmation email (22) business practice (25) bullet points (12) job search (23) web site (21) job market (10)
jasmineb249
1 review
0 helpful votes
August 6th, 2021
Verified purchase

I really like this platform for making resumes. Not only do they have a lot of great and sleek looking resume templates, they also give you wording recommendations, suggestions on job experience and helpful phrases to word your resume more professionally. That really helped me get my resume completed faster and with more accuracy. Would highly recommend.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

richm342
1 review
9 helpful votes
May 5th, 2020

When I needed to contact support about my account, Carla was incredibly helpful and kind. She helped me resolve my issue with professionalism and genuine kindness. She was great and I would highly recommend using this site, they also have the best resume builder, which is truly amazing because the formatting is so flexible and adaptive.

yashirah2
Yashira H. – LiveCareer Rep

Hi, Rich

Thank you for sharing your experience with Carla, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!

kimberlyg1058
1 review
0 helpful votes
December 13th, 2021
Verified purchase

The site was easy to use, templates are lovely. I an taking a star off because I felt a little put off about not knowing the cost until the end. It felt a bit like "exit through the gift shop"... Oh, you enjoyed your product, great! In order to truly use it, pay up. That said, $2.95 is a reasonable charge. I don't plan to continue my payments beyond 14 days.

yashirah2
Yashira H. – LiveCareer Rep

Thank you, Kimberly, for sharing your feedback and for giving us a great rating.

briana526
1 review
14 helpful votes
April 27th, 2020
Verified purchase

The job description templates provided to us could be worded better with higher vocabulary. Also a system that could recognize repeated phrases or words to avoid redundancy and make suggestions that will help you dense and consolidate your resume to one page. That's honestly been my biggest issues and this website could possibly be someone's number one stop if these supportive measures were added.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for taking the time to let us know your feedback, Brian we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving

darcelm4
2 reviews
10 helpful votes
November 13th, 2020

I contacted LiveCareer to cancel prior to the free trial expiring. The customer service rep, Silvia, was very kind, patient and answered my questions. When she mentioned the fact that a family member could get use from the services, I immediately thought of my son, who is in the midst of changing careers and my decision had a turnaround. You were a great help Silvia!

yashirah2
Yashira H. – LiveCareer Rep

Thank you, Darcel, for sharing your experience with, Silvia. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.

kaysees
1 review
0 helpful votes
August 11th, 2021
Verified purchase

Great at forming professional sentences without sounding too choppy or too long. Also a good variety of vocabulary and I also love that they have "pro top choice" options based on specific careers. Will definitely use this again and will be referring my friends to this website!

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

olwenz
1 review
0 helpful votes
June 1st, 2021
Verified purchase

I love it. My only problem is my career field is a little different and you don't have the templates I need.
In fashion styling, theater, and film, we do lists of credits, we only need 1 date, we don't do big descriptions, its really job title, production name, production company and date. I have tried to make one of your templates work, but its a long resume now.

Reason I chose this business:

Luckily I remembered where I had made my resumes in the past! You make it very easy.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

mohamade15
1 review
6 helpful votes
July 7th, 2020

It said it was completely free so I went over the website and decided to go ahead after spending quite some time making the cv, they told me I had to pay a small fee of £1,45 for a week of unlimited cv's. After spending so much time on the cv I just went ahead for the cheapest option of the one week option but a month later they took out £13,50 out of my bank account unauthorised. Outrageous £16 on a cv which at first instance claimed to be Free, disgusting scam..

yashirah2
Yashira H. – LiveCareer Rep

Thank you, Mohamad, our goal is to make sure that our users are satisfied with our services and we’ve fallen short on that for you, we truly apologize. Shortly, you will receive a private message so we can look at your account and give you more details on the matter.

brendab716
1 review
10 helpful votes
May 13th, 2020
Verified purchase

Everything was really awesome. Resume Builder helped me immensely in preparing a very professional resume. Thank you ever so much. I'm eternally grateful for all your wonderful help. Keep up the good work, everyone. You're doing great!

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your experience with us, Brenda our team prides itself on providing top-notch customer service and your feedback helps us tremendously.

kristeno266
1 review
0 helpful votes
March 5th, 2021
Verified purchase

Design options are good looking, effective and professional. Suggested content for bullet points etc is super helpful and smart. A better experience than I anticipated. Really easy to do! Thanks!

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us with five-stars!

mikala6
1 review
0 helpful votes
August 12th, 2021
Verified purchase

This was great. I've never ever been good at creating cover letters and resumes. Its just what I need to jump start on finding the job career that I'm looking for.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars, Mikal!

lucindak8
1 review
0 helpful votes
April 6th, 2020
Verified purchase

I love how easy it is to create a winning Resume when I have writer's block and can't do it on my own. Thank you so much! Kind Regards, Lucinda Kerrigan, CPRW

yashirah2
Yashira H. – LiveCareer Rep

You're more than welcome, Lucinda it’s awesome to know how pleased you are with how your resume turned out.

jimk455
1 review
6 helpful votes
April 20th, 2020
Verified purchase

Very convenient, useful and more professional look. It helps so many people to regain their confident finding a work that they love to do.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing the love, Jim it’s awesome to know how pleased you are with how your resume turned out.

andrewa598
1 review
2 helpful votes
March 5th, 2021
Verified purchase

They deducted money on my account without my consent and later promised to refund my money, however instead they made a second deduction on my account and claimed that they did not do it. These are typical thieves. Run away from such.
They claimed to have cancelled my account, however it is even very active.

Tip for consumers:
I would not recommend anyone to use this site if they value their money. These guys keep chopping your money without your consent.

Products used:
CV Builder

Service
Value
Shipping
Returns
Quality
yashirah2
Yashira H. – LiveCareer Rep

We’re sorry to hear that you have not had a positive experience with our company, Andrew.

To explain, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well. That said, we'd greatly appreciate an opportunity to change your mind about us.

At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information.

deborahr1217
1 review
0 helpful votes
September 13th, 2021
Verified purchase

Great experience and very easy to use. It did not take long and my resume was complete in no time! Thanks Live Career!

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

rolfk10
2 reviews
15 helpful votes
February 19th, 2020
Verified purchase

The GUI version in the resume editor does not fully represent the actual layout in terms of spacing and line breaks. It takes quite a bit of tweaking to make it look good in a PDF. Also, I do not like that I am forced to always put month and year when year would suffice. But those are things I can fix in an intermediate step. Overall, I am happy with this site. :)

yashirah2
Yashira H. – LiveCareer Rep

We’ve taken note of your feedback and it’s much appreciated, Rolf. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

bryleew
1 review
0 helpful votes
December 13th, 2021
Verified purchase

Great template. Didn't realize that there was a fee, but after all the time completing it, I decided to pay the $2.95

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

ayerv
1 review
0 helpful votes
July 6th, 2020
Verified purchase

Great way to build and manage your resume. I would like to see a better price option for the monthly subscription.

mnauelk
Manuel K. – LiveCareer Rep

Thank you for sharing your feedback and for giving us a great rating.

michaelp4280
1 review
0 helpful votes
February 1st, 2022
Verified purchase

Don't change. Please.

This tool is so useful! It makes getting around the normal barriers to entry so much easier, as well as gives good hints on resume polish!

Thank you for this service!

xiarap
Xiara P. – LiveCareer Rep

Thank you for taking some time to review us, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.

commonss
1 review
0 helpful votes
April 14th, 2021
Verified purchase

Love this format for creative resume writing. All of the suggestions were useful. I actually enjoyed building my new resume!

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

ginnyb44
1 review
0 helpful votes
June 28th, 2021
Verified purchase

Resume writing has always terrified me because it is the first thing a potential employer sees and an initial impression is ached in seconds. This process was kindergarten easy and the results professional. What more could I ask for? Oh, a great price, I got that too!

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

jessicaf503
1 review
0 helpful votes
August 25th, 2020
Verified purchase

Very easy to use. I always have a lot of anxiety about updating my resume but using this site was a huge relief and made it manageable.

yashirah2
Yashira H. – LiveCareer Rep

Thank you, Jessica, we’re happy to hear that it was as easy as 1, 2, 3!

marissam151
1 review
0 helpful votes
May 17th, 2021
Verified purchase

Easy, simple, lots of professional looking layouts. Love how it's so easy to choose wording and edit if necessary.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

elizabethm1026
1 review
0 helpful votes
February 24th, 2020
Verified purchase

Very well structured. I would like to have the option of putting a photo and adding some more in my personal info, like age.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for taking the time to share your feedback, Elizabeth!

We’ve taken note of your feedback and it’s much appreciated. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

stephanien657
1 review
0 helpful votes
July 29th, 2021
Verified purchase

Ease of use, great formatting, and quality work! This is a great time saver when applying to multiple positions.

yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

Q&A (78)

Answer:

Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career

By Laura T.,
See more answers (19)
Answer:

Do not use this site!

By Alana L.
See more answers (12)
Answer:

This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).

By Tameka H.
See more answers (5)
Answer:

I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.

By William P.
See more answers (10)
Answer:

Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back

By Eliza S.
See more answers (14)
Answer:

Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.

By c j.
See more answers (7)
Answer:

I tried phoning Anna and I live in new Zealand. No luck. I've also emailed a lot. Our only way out was to cancel my card and my husbands. They won't refund any of it. We have lost nearly $200 in two months. Good luck. I hope you can get something out of them.

By Merryl A.
See more answers (6)

Can’t see your question? Ask to get answers from the LiveCareer staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Let’s get you hired!

We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.

Business History

Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.

With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.

Company Representative

mnauelk
Manuel K.
Social Media Specialist
Typically responds within 4 days
We've got live, friendly people standing by ready to help you, whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help!

How do I know I can trust these reviews about LiveCareer?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.4
7,832 reviews
Have a question about LiveCareer?