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    Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.6 / 5
Better Business Bureau
4.5 / 5
Reviews.io
4.3 / 5
Corporate Values

Overview

Lucky Vitamin has a consumer rating of 4.43 stars from 2,674 reviews indicating that most customers are generally satisfied with their purchases. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    143
  • Value
    158
  • Shipping
    156
  • Returns
    67
  • Quality
    143
Positive reviews (last 12 months): 75%
Positive
57
Neutral
0
Negative
19
View ratings trends
68
See all photos

What reviewers want you to know

Positive highlights

  • There is a wide variety of quality products which are easy to locate on this site.
  • Web site was easy to use and I made it through without problems.
  • 2021 Customer Choice Winner

Critical highlights

  • So, they have a terrible customer service, If you live outside the USA, do not buy at Lucky Vitamin.
How would you rate Lucky Vitamin?
Top Positive Review

“Great Experience with LuckyVitamin.com”

Marco S.
9/27/20

LV did a great job with my first order, I really like the procedure they used to avoid fraud. The customer service/Sales agents are very kind and always willing to find the best deal for you. Besides that the items arrived very quick using the free shipping LV provides, items were packed and arrived just as I wanted them. I even got a 10% discount for my next order. Very recommended items expire 10/2021

See positive reviews
Top Critical Review

“Their service is like gambling. So bad.”

Laurie R.
5/29/21

They deserve 0 stars. I never got my package yet all they had to say was 'sorry', they won't return my money. Such a bad company, such a bad customer service. Apparently, after reading online reviews, that's happened to many people. If luckyvitamin mess up your order or ship to the wrong place or for some reason you're not getting your order and you never will - you are the one to pay. I basically pay them for nothing, I gave them money and got nothing. You don't want to mess with that. It's SO frustrating.

See critical reviews

Reviews (2,674)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (243) quality products (55) web site (46) shopping experience (27) product selection (27)
marcos139
1 review
10 helpful votes
September 27th, 2020

LV did a great job with my first order, I really like the procedure they used to avoid fraud. The customer service/Sales agents are very kind and always willing to find the best deal for you. Besides that the items arrived very quick using the free shipping LV provides, items were packed and arrived just as I wanted them. I even got a 10% discount for my next order. Very recommended items expire 10/2021

laurier226
1 review
3 helpful votes
May 29th, 2021
Verified purchase

They deserve 0 stars.
I never got my package yet all they had to say was 'sorry', they won't return my money. Such a bad company, such a bad customer service. Apparently, after reading online reviews, that's happened to many people. If luckyvitamin mess up your order or ship to the wrong place or for some reason you're not getting your order and you never will - you are the one to pay. I basically pay them for nothing, I gave them money and got nothing. You don't want to mess with that. It's SO frustrating.

Tip for consumers:
Don't buy from them if you want to get your package when you pay.

Products used:
Didn't get a thing, they just took my money.

Service
Value
Shipping
Returns
Quality
madelaineb5
1 review
0 helpful votes
April 2nd, 2021

Lucky Vitamin has a ton of products to chose from; their selection goes way beyond vitamins. You can get food, cleaning supplies, beauty supplies and more, which makes it easy to hit the $49 minimum for free shipping. I always feel like I get a lot of bang for my buck when shopping here!

Tip for consumers:
Free shipping with $49 purchase. Some items qualify for free shipping with a $25 purchase. You can also earn "points" for purchases.

Products used:
vitamins, essential oils, supplements, beauty products

Service
Value
Shipping
Quality
oliviah232
1 review
1 helpful vote
September 6th, 2021
Verified purchase

Never received the item. Have contacted LuckyVitamin multiple times to arrange a replacement or a refund and the customer service is appalling. I'm honestly not even sure if the replies were written by real humans or robots they were so irrelevant and unhelpful. Feels a lot like a scam company so you should absolutely avoid buying anything here.

bethf146
1 review
8 helpful votes
October 31st, 2020

Having personalized and live assistance from experts means everything in this day and age. With a plethora of vitamin options to choose from, it can be a challenge to know which item is best for my needs. I was referred to Genevieve over a year ago and she has been a terrific help! She gives me excellent recommendations with detailed product information and alternatives. Her response is consistently prompt/immediate and always friendly. I truly value this service.

Tip for consumers:
Use a wellness expert and don’t miss out on the LV member savings.

Products used:
I use every product I’ve ever purchased: Hydroflask, Now, Lucky Vitamin, The Laundress, Once Again, Hu, Garden of Life are just a few from my most-recent order.

Service
Value
Shipping
Quality
ever40
1 review
10 helpful votes
January 13th, 2021
Verified purchase

I put in an order with Luckyvitamin in 2017. It was not a good experience. But I forgot the experience and just tried again (2021). Now I remember why I won't shop here. I forgot about the terrible customer service and very slow shipping. You can try the chat but you'll be waiting forever to contact a real person. I never got a real person on 3 chat tries. One try I waited 1/2 hour. Phone call option? Forget about that one as well. Order not delivered and tracking info stalled

ryanm837
1 review
11 helpful votes
January 2nd, 2021
Verified purchase

I ordered a product by DHL Priority on 26th November 2020. I was told it would take 5-7 days. It is now 3rd January 2021 and there is no sign of the product. They have a call centre in the Philippines - and the staff are like robots, unable to help. They have refused to refund. I managed to get it charged back by credit card company - but really people should beware of this company as what they are doing is scandalous.

Tip for consumers:
Really I would look for alternative companies - they take your money, do not delivery the product and do not refund you.

Products used:
It never arrived.

Service
Value
Shipping
Returns
charless1908
1 review
0 helpful votes
August 10th, 2021
Verified purchase

In an age when online ordering predominates and customer service often declines as a result, Lucky Vitamin goes the extra mile to take care of its customers. I get the products I want at a better rate, and if I didn't already know what I was doing they gave health coaches/nutritionists available to customers to walk them through things. Unparalleled!

Tip for consumers:
It’s just a good place to buy nutritional supplements and healthy living items.

Products used:
All nutritional supplements

ms937
1 review
8 helpful votes
February 17th, 2020

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

jenp152
1 review
0 helpful votes
May 12th, 2021

I love the ease of ordering and their amazing variety of brands! Excellent customer service! If any unforeseen issues arise they are quick to communicate and keep you updated.

Products used:
Vitamins and supplements

Service
Value
Shipping
Quality
ronaldk313
1 review
0 helpful votes
June 13th, 2021
Verified purchase

Offering prices for items to Canadians, even when they are shipped from the USA. Very speedy delivery, and DHL shipping have option to not worry about duties, which is a SUPER PLUS! Definitely recommend!

Tip for consumers:
Super fast shipping even when it's shipped from USA to Canada! Great site! Great price!

Products used:
Stevia sweetener

Service
Value
Shipping
Quality
farkelw
1 review
14 helpful votes
July 31st, 2020

Was a customer for years and spent $1000s with them. They off-shored cust support a cpl of yrs ago and it's now awful. It's no longer worth buying from them for whatever savings you may get. Can't get a live person that sufficiently understands American English and syntax to grasp what you're saying. Have put up with it but just got a "too bad so sad" response to a problem that they acknowledged was on their end so it's time to move on. Buyer beware.

tyronec30
1 review
16 helpful votes
March 4th, 2020

We came across the Lucky Vitamins website by chance in 2017 and have been happy supporters and recommenders every sense. Lucky vitamins always has what my family needs with the trusted name brand products and affordable prices. With auto-ship available are normal order is always on stand by and we don't have to search for what we need every order. Best of all our order is always free since we get all of our health needs from Lucky vitamins.

beed30
1 review
1 helpful vote
September 28th, 2021

I've been a lucky vitamin customer for many years. Their customer service practices are not congruent with their stated customer satisfaction policy.
If you value your money, energy and peace of mind DO NOT ORDER FROM THEM
They are not interested in keeping their customers happy/satisfied.
They will not do the right thing and correct their errors and compensate you fairly.

Tip for consumers:
Don't order from lucky vitamin!

Service
Value
Shipping
Returns
Quality
cybs
3 reviews
3 helpful votes
November 10th, 2020

Sent me wrong items in my order. Printed out the return label, returned items following day. Only way to converse with them is through chat. Thank goodness I had the transcript from chat where Lucky Vitamin claimed to have refunded my original payment which they never did. Had to open a dispute to get my refund. I will never do business with this spineless company again!

annetted229
1 review
0 helpful votes
January 26th, 2022
Verified purchase

I've been using Lucky Vitamin for a long time. I usually find what I'm looking for and the price is right. Free shipping at $49 is amazing considering supply & demand.

alvinm58
1 review
1 helpful vote
February 9th, 2020

I was using "JUST MAYO" for years until they were unjustly smeared and halted production. I finally found it here at the best price. Thank you LUCKY VITAMIN.

russelld174
1 review
1 helpful vote
August 17th, 2021

Tried to cancel my order which I was told was on back order. Agent told me I would have to return it and get charged $7.95 return fee. Item wasn't prepared for shipment because they don't have it and have not tracking number assigned. Again they refused to cancel it. I won't deal with them again. Poor customer service. Also stated the credit card won't be charged until it shipped but it appears pending on my account.

Tip for consumers:
Beware of the in stock claim. The product I ordered showed in stock at the time of purchase and was back ordered the following day

Products used:
Haven't received them

Service
Value
Shipping
Returns
Quality
emmiei1
1 review
8 helpful votes
April 25th, 2020

I've purchased from LUCKY and been a loyal customer for many years. I've learned so much from the product information plus my own research. I have never been disappointed! I trust them as my main resource for supplements and fun items like candles and make-up. I even bought my VITA MIX years ago and got the best price anywhere. Of the many products I buy here are some; mung beans for sprouts, mushroom powder for immune support, tart cherry as a sleep aid and joint pain relief, magnesium for 300 biochemical functions in the body---the possibilities are endless! Be well and happy.

juliettem21
1 review
0 helpful votes
October 5th, 2020

I placed my order on the web two weeks ago. One week ago they finally shipped it saying it would arrive by the end of the week last Friday on Friday I was notified it wouldn't come in till Monday now today they're saying it isn't coming until tomorrow on Tuesday, October 6. When I tried calling up about it there is no way to speak to customer service unless you're placing a new order! This is the slowest service I have ever received from the Vitamins selling company.

jimf944
1 review
2 helpful votes
February 23rd, 2020

Product never arrived yet they still take my money and won't refund. Ridiculous unethical company. I see other complaints about poor packaging. Yes they send glass bottles in the mail and are surprised when they shatter. Absolute idiots

lionelb55
1 review
2 helpful votes
February 10th, 2021
Verified purchase

The worst experience ever. Terrible service. I did order 1 month ago and never got it. When I ask where is it, they are not able to give me any information abt it. Highly do not recommend!

Tip for consumers:
Guys never ever use this website , cuz they are scammers .. I red so many reviews of the customers that had the same problems as me . The only thing they do is stealing our money .. no refund . No useful answers .. so safe your money and buy somewhere else ..

Products used:
Vitamins

Service
Value
Shipping
Returns
Quality
robina173
1 review
10 helpful votes
April 6th, 2020

Trying to find Sambucol Immune/Cold/Flu products during a pandemic is no easy task! I had never ordered from Lucky Vitamin before but the site came up near the top of Google search page. The site has a clean interface, positive posted customer reviews, a secure checkout, and frankly the only game left in town for what I wanted. I took the chance and within a few short days received my order. I'm writing this review because I am satisfied and now consider Lucky Vitamin a strong resource for my business. Thank you!

wesleym165
1 review
2 helpful votes
August 28th, 2021
Verified purchase

What I can see this company is a scam, I placed an order that on the website have the information they have in stock and after I confirmed my purchase I received an email saying that they cannot delivery and they doesn't know when it will be delivered, First I spoke with John Paul who hates his job and doesn't want to help and make it clear that they don't care... after I received another email from Rahma Akmad who says he's a supervisor saying the same thing that they cannot delivery and neither cancell/ refund.

Don't buy otherwise you'll loose your money

vanessaj84
1 review
9 helpful votes
April 17th, 2020

Wide selection of products. Had to find a weird hand soap because the typical ones are on backorder right now, but that's understandable given the current global pandemic situation. I like the store brand products for cutting costs. I wanted to find a vegetarian collagen supplement but they only offer plant-based collagen building peptides. I've seen algae-based collagen products elsewhere, but Lucky Vitamin had everything else I needed. I'm excited to try the new products when they come in. It seems like delivery will take about a week.

Q&A (8)

Answer:

Yes, always genuine products and always fresh dates. Never had a problem in 10 years.

By Scott W.
See more answers (6)
Answer:

It takes between 3 to 7 days to received and sometimes due to the covid could be longer but you should received and you trace your order with your tracking packing slip

By FRANK R.
See more answers (2)
Answer:

No it does not unless you started it from a powder and depends what you mix it with. Should be ok, if does not get too hot.

By Terri G.

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