They have a large selection of options and tons of colors. Quality is great. Shipping time was quick, especially if you search items by delivery date. I will say, though, that I've ordered 3 dresses and chose to return 2 of them due to differences in sizing. I wish they would let you return items for your money back versus for store credit.

I ordered the Kayden Dress in black. It was nothing like the picture. Completely different material than pictured. The dress is also incredibly thin and doesn't have much structure. Not to mention that the slip underneath hardly covers anything. It is the size of a T-shirt. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. I wish they were more transparent with the type of quality on their website. It is a no for me.

I wear a size 12, and the size 12 they shipped me barely fit over one leg. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. They weren't rude per se, but they were deeply unhelpful. If they don't offer refunds, they should have made this much more clear during purchase. I feel tricked and pissed off. Guess I'll be donating clothes to charity.

I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. I never got any notification from them that my dresses would be late or anything. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Horrible company and horrible customer service.

Incredibly scammy and misleading. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. These companies are a dime a dozen, you can 100% find another that actually values customer service.

I placed an order and was waiting for more than a month. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. They said they will refund me within 10 days without any explainations for their lateness. I have been waiting for almost three weeks and still haven't got my money back.
I don't care how good are their dresses and I don't even want to know. There are thousands other options. Don't waste your time here!

This is the only time I ever have ordered something online when the seller would only give store credit. BEWARE. Caveat emptor. Yes, it says so on the website -- READ THE FINE PRINT. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. The package was never opened -- and sent back immediately. Yet Lucy in the Sky refuses to give a refund. Don't take the risk and give them your money. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing.

Absolutely terrible customer service. DO NOT BUY FROM THEM. The reps copy and paste generic statements to your emails and don't actually solve any issues. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I had to do a charge back from my credit card company to get my refund back.

I ordered my daughter's homecoming dress on 9/20. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Were almost out of time and do not have a back up plan. We have no idea when the dress will arrive or if it will arrive on time. I DO NOT RECOMMEND THIS COMPANY!

My daughter ordered a dress for prom, it arrived very quickly and was beautiful but way too long for her. They had great customer service on the online chat and provided a return label. However, they will NOT refund my bank card it is just store credit, which makes it extremely difficult now we are locked into just their company to find another dress. I think this is very bad form!

They're late in delivery. There is NO customer service - at all. I bought 4 dresses and had to return them all - individually because they were sent over 2-3 weeks apart - and have never received any store credit or any type of remuneration for the returns. I will NEVER shop here again. Do not be convinced by the inexpensive prices. If you change your mind, there is ZERO recourse for you.

Do yourself a favor and don't trust the estimated shipping times on any of their products. If you need something by a specific date, add a few weeks to the date they give you. I understand things might be busy and stressful during the holiday season but there's no excuse for promising customers a date of delivery that is simply not anywhere close to being true. Their customer service team is also extremely unhelpful. Just buy your dress somewhere else.

I ordered a dress for my daughters homecoming 4 weeks before her actual homecoming. Once it finally shipped it never showed up until weeks after the original dates. I tried getting refund and keep getting the run around, they won't refund and only want to offer in store credit. This shop is being run out of China, NOT Los Angeles. Beware and DO NOT buy from here. They suck and are probably tied to Joe Biden. Go to Target and spend the money!

Ordered a dress, it was promised to be here by 10/7, on 10/6 I spent 2.5 hours waiting for customer support to tell me it was delayed and would not ship until after the event for which it was ordered. Then they say that the refund will take another 13 business days. Website has no clue what they are doing or how to treat customers.

I'd ordered a $90 mini dress nearly 3 weeks ago and it still hasnt arrived. Meanwhile, it says that the company is based in LA. I live in San Diego. If they were really based in LA, the package would have been here in 2 days. I've tried emailing, calling, and contacting them on Instagram with no response.
I buy dresses often but will never purchase from them again. They are one of the worst retail companies on the planet, or theyre a complete scam.

Dress was delayed without notice and I needed it for a ceremony. SUPER disorganized and all over the place. Customer service kept switching between different people and my question was disregarded. If you're in need of a dress do not order here unless you're willing to wait a month+

I placed an order and immediately canceled because my daughter found another prom dress on a different site. Nothing had been shipped and I was told the order was canceled; I received an email (the only way I could find to contact this company) letting me know that I would receive my refund of $120 in about 10 business days. Not only did I not get my money back—the orders eventually shipped and now they will not respond to my inquiries about resolving this issue.

September 9 th 2021, I ordered a dress for my daughter and it said that shipping would be between September 28th and October 5th. Here it is October 9th, day of my daughter's homecoming, which is why she bought this dress, and we've heard nothing. No update to our order. Hasn't been shipped. I have tried to contact them three different times, in three different ways with no response. My poor daughter is so upset because it's day of homecoming and now she doesn't have address. Great way to ruin something that's supposed to be so memorable

So disappointed. I cancelled an order because it would not arrive in time for the event. Was told on 9/20/21 it would take 10 business days to get my credit. With an additional 1-3 days to hit the account. Nothing. Sent 2 messages to the company. No response. Tried the live chat…. 2 hours waiting and nothing. Googled the address, it's a vacant commercial building. No dress. No credit. And I wasn't going to post a review but unfortunately they have not returned any messages since the credit was suppose to arrive, which makes me believe it's not a legit business.

Order a dress for my daughter's homecoming 4 weeks later still no dress…. Can't cancel my order. I was given a window of when we should receive the dress which was October 8th-19th it didn't ship until the 21st and as of today we still don't have it! You wait hours to speak with someone and they still don't give clear updates! This is the first and last time I'll be ordering from here

Return policy is terrible! Would like to support an American based company but not with this policy!

Expensive clothes that look cheap. Sizes are off. Only give store credit for returns. Dress ordered was completely see through. I won't shop there again.

I accidentally bought two dresses. I emailed right away to cancel one of the orders and they never responded. Then when the dresses came in, they were too short so I need to return both dresses. I did not make an account when I bought the dresses, so therefore I can't go to my purchase order history to print out the shipping labels. I have emailed them for 5 days straight and they have not responded. Never will I go through this company again!