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    Lucy in the Sky

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.2 / 5
Better Business Bureau
2.9 / 5
Corporate Values

Overview

Lucy in the Sky has a consumer rating of 3.32 stars from 662 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Lucy in the Sky most frequently mention good quality, size chart and cute dresses.Lucy in the Sky ranks 86th among Women's Clothing sites.

  • Service
    247
  • Value
    227
  • Shipping
    249
  • Returns
    183
  • Quality
    215

This company does not typically respond to reviews

Positive reviews (last 12 months): 39.3%
Positive
132
Neutral
19
Negative
185
View ratings trends
75
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What reviewers want you to know

Positive highlights

Critical highlights

  • Sure i tried to apply the stinking store credit to my order but the damn code doesnt work.
  • They have horrible customer service that takes forever to answer.
How would you rate Lucy in the Sky?
Top Positive Review

“The clothing is stylish and well made!”

Shay J.
4/29/20

I am in love with my dresses! I've been buying one dress every week now. They look so good on me and they're very well made. Perfect for nights out and unique! People ask me all the time where I get the dresses from because they can't find them in stores. Shipping speed is great. They come really fast. Processing time depends on style, but it's no more than 10 days. I don't mind this because they're made in the US. They need time. Amazingly responsive company as well!

See positive reviews
Top Critical Review

“Terrible Company and Customer Service”

RICHARD S.
9/22/21

Beware buying from them. Daughter needed dress for Home Coming. 3 weeks later, still not shipped, but they charged us for the dress. When I contacted to cancel the order and get a refund, they refuse, They say we can't do anything until "the delivery window" passes. When I asked what this is, they wouldn't reply. Also, they said we can only get credit and not a refund. Terrible business with even worse communication. Buyer beware... to many other options. Avoid this place for your own sanity.

See critical reviews

Reviews (662)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (60) customer service (85)
richards3565
1 review
23 helpful votes
September 22nd, 2021
Verified purchase

Beware buying from them. Daughter needed dress for Home Coming. 3 weeks later, still not shipped, but they charged us for the dress. When I contacted to cancel the order and get a refund, they refuse, They say we can't do anything until "the delivery window" passes. When I asked what this is, they wouldn't reply. Also, they said we can only get credit and not a refund. Terrible business with even worse communication. Buyer beware... to many other options. Avoid this place for your own sanity.

Tip for consumers:
DO NOT ORDER FROM THIS SITE. Also check the BBB and you will see all the issues other have with them. And as Site Jabber shared, they pay people to right positive reviews. Zero integrity.

Products used:
None...still waiting for product to arrive. They didn't communicate at time of product order any timing issues or delays. Now as the need for the dress passed due to their poor communication, they refuse to refund even though it did not ship yet.

Service
Value
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Returns
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emmal323
1 review
2 helpful votes
June 16th, 2021
Verified purchase

They have a large selection of options and tons of colors. Quality is great. Shipping time was quick, especially if you search items by delivery date. I will say, though, that I've ordered 3 dresses and chose to return 2 of them due to differences in sizing. I wish they would let you return items for your money back versus for store credit.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
baileyh85
2 reviews
11 helpful votes
April 30th, 2021
Verified purchase

I ordered the Kayden Dress in black. It was nothing like the picture. Completely different material than pictured. The dress is also incredibly thin and doesn't have much structure. Not to mention that the slip underneath hardly covers anything. It is the size of a T-shirt. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. I wish they were more transparent with the type of quality on their website. It is a no for me.

Tip for consumers:
Look at reviews before

Products used:
Dress

Value
Shipping
Returns
Quality
nikitay3
Kate L. – Lucy in the Sky Rep

Hi Bailey!

So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear.

Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:)

- Kate

desireep63
1 review
8 helpful votes
August 13th, 2021

I wear a size 12, and the size 12 they shipped me barely fit over one leg. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. They weren't rude per se, but they were deeply unhelpful. If they don't offer refunds, they should have made this much more clear during purchase. I feel tricked and pissed off. Guess I'll be donating clothes to charity.

Tip for consumers:
Absolutely no refunds unless it arrived damaged.

Products used:
None, sizing too inaccurate

Service
Value
Shipping
Returns
Quality
maggiej56
1 review
27 helpful votes
April 28th, 2021
Verified purchase

I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. I never got any notification from them that my dresses would be late or anything. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Horrible company and horrible customer service.

Tip for consumers:
Don’t use this site

Products used:
None

Service
Value
Shipping
Quality
jackl761
1 review
5 helpful votes
December 15th, 2021
Verified purchase

Incredibly scammy and misleading. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. These companies are a dime a dozen, you can 100% find another that actually values customer service.

Tip for consumers:
Cannot get a refund, only store credit

Service
Value
Shipping
Returns
Quality
jadec85
1 review
12 helpful votes
July 23rd, 2021
Verified purchase

I placed an order and was waiting for more than a month. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. They said they will refund me within 10 days without any explainations for their lateness. I have been waiting for almost three weeks and still haven't got my money back.
I don't care how good are their dresses and I don't even want to know. There are thousands other options. Don't waste your time here!

Tip for consumers:
Don't waste your time!

Products used:
Dresses

Service
Value
Shipping
Returns
hillaryl31
1 review
11 helpful votes
July 1st, 2021

This is the only time I ever have ordered something online when the seller would only give store credit. BEWARE. Caveat emptor. Yes, it says so on the website -- READ THE FINE PRINT. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. The package was never opened -- and sent back immediately. Yet Lucy in the Sky refuses to give a refund. Don't take the risk and give them your money. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing.

Tip for consumers:
NO REFUNDS! Store credit only. I've never encountered an online retailer like this. How would you even know if something would fit or if you'd like the quality? Why just give your money to a site without the opportunity to try and return an item?

Products used:
None... package arrived too late

Service
Value
Shipping
Returns
samanthal373
1 review
9 helpful votes
May 27th, 2021
Verified purchase

Absolutely terrible customer service. DO NOT BUY FROM THEM. The reps copy and paste generic statements to your emails and don't actually solve any issues. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I had to do a charge back from my credit card company to get my refund back.

Service
Value
Shipping
Returns
Quality
jenniferf1558
1 review
5 helpful votes
October 7th, 2021

I ordered my daughter's homecoming dress on 9/20. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Were almost out of time and do not have a back up plan. We have no idea when the dress will arrive or if it will arrive on time. I DO NOT RECOMMEND THIS COMPANY!

Tip for consumers:
Dont do it

Products used:
We havent received the products

Service
Shipping
louisei20
1 review
0 helpful votes
March 1st, 2022

My daughter ordered a dress for prom, it arrived very quickly and was beautiful but way too long for her. They had great customer service on the online chat and provided a return label. However, they will NOT refund my bank card it is just store credit, which makes it extremely difficult now we are locked into just their company to find another dress. I think this is very bad form!

Tip for consumers:
BEWARE NO REFUND !

Products used:
Prom dress returned but no refund just store credit they say after 3-4 weeks which makes it impossible to purchase another with that credit ?!!!!

Service
Value
Shipping
Returns
Quality
lorim987
1 review
1 helpful vote
November 4th, 2021

They're late in delivery. There is NO customer service - at all. I bought 4 dresses and had to return them all - individually because they were sent over 2-3 weeks apart - and have never received any store credit or any type of remuneration for the returns. I will NEVER shop here again. Do not be convinced by the inexpensive prices. If you change your mind, there is ZERO recourse for you.

Products used:
NOTHING

Service
Value
Shipping
Returns
Quality
saraha1565
1 review
1 helpful vote
November 17th, 2021

Do yourself a favor and don't trust the estimated shipping times on any of their products. If you need something by a specific date, add a few weeks to the date they give you. I understand things might be busy and stressful during the holiday season but there's no excuse for promising customers a date of delivery that is simply not anywhere close to being true. Their customer service team is also extremely unhelpful. Just buy your dress somewhere else.

Service
Value
Shipping
Returns
Quality
kylet241
1 review
3 helpful votes
October 1st, 2021

I ordered a dress for my daughters homecoming 4 weeks before her actual homecoming. Once it finally shipped it never showed up until weeks after the original dates. I tried getting refund and keep getting the run around, they won't refund and only want to offer in store credit. This shop is being run out of China, NOT Los Angeles. Beware and DO NOT buy from here. They suck and are probably tied to Joe Biden. Go to Target and spend the money!

Service
Value
Shipping
Returns
Quality
jeffreye209
1 review
1 helpful vote
October 6th, 2021
Verified purchase

Ordered a dress, it was promised to be here by 10/7, on 10/6 I spent 2.5 hours waiting for customer support to tell me it was delayed and would not ship until after the event for which it was ordered. Then they say that the refund will take another 13 business days. Website has no clue what they are doing or how to treat customers.

Tip for consumers:
Run

Products used:
Cancelled the order because they could not deliver in time, and could not update me without waiting for 2 hours to speak with customer service

Service
briad2
1 review
8 helpful votes
June 3rd, 2021

I'd ordered a $90 mini dress nearly 3 weeks ago and it still hasnt arrived. Meanwhile, it says that the company is based in LA. I live in San Diego. If they were really based in LA, the package would have been here in 2 days. I've tried emailing, calling, and contacting them on Instagram with no response.
I buy dresses often but will never purchase from them again. They are one of the worst retail companies on the planet, or theyre a complete scam.

Products used:
I'd ordered a $90 mini dress nearly 3 weeks ago and it still hasnt arrived. Meanwhile, it says that the company is based in LA. I live in San Diego. If they were really based in LA, the package would have been here in 2 days. I've tried emailing, calling, and contacting them on Instagram with no response.
I buy dresses often but will never purchase from them again. They are one of the worst retail companies on the planet, or theyre a complete scam.

Service
Value
Shipping
Returns
Quality
jj569
1 review
7 helpful votes
May 26th, 2021

Dress was delayed without notice and I needed it for a ceremony. SUPER disorganized and all over the place. Customer service kept switching between different people and my question was disregarded. If you're in need of a dress do not order here unless you're willing to wait a month+

Service
Value
Shipping
Returns
karenv688
1 review
5 helpful votes
May 10th, 2021

I placed an order and immediately canceled because my daughter found another prom dress on a different site. Nothing had been shipped and I was told the order was canceled; I received an email (the only way I could find to contact this company) letting me know that I would receive my refund of $120 in about 10 business days. Not only did I not get my money back—the orders eventually shipped and now they will not respond to my inquiries about resolving this issue.

missyb80
1 review
1 helpful vote
October 9th, 2021
Verified purchase

September 9 th 2021, I ordered a dress for my daughter and it said that shipping would be between September 28th and October 5th. Here it is October 9th, day of my daughter's homecoming, which is why she bought this dress, and we've heard nothing. No update to our order. Hasn't been shipped. I have tried to contact them three different times, in three different ways with no response. My poor daughter is so upset because it's day of homecoming and now she doesn't have address. Great way to ruin something that's supposed to be so memorable

crystals476
1 review
0 helpful votes
October 6th, 2021
Verified purchase

So disappointed. I cancelled an order because it would not arrive in time for the event. Was told on 9/20/21 it would take 10 business days to get my credit. With an additional 1-3 days to hit the account. Nothing. Sent 2 messages to the company. No response. Tried the live chat…. 2 hours waiting and nothing. Googled the address, it's a vacant commercial building. No dress. No credit. And I wasn't going to post a review but unfortunately they have not returned any messages since the credit was suppose to arrive, which makes me believe it's not a legit business.

Products used:
None

Service
Value
Returns
nichellew10
1 review
0 helpful votes
October 21st, 2021
Verified purchase

Order a dress for my daughter's homecoming 4 weeks later still no dress…. Can't cancel my order. I was given a window of when we should receive the dress which was October 8th-19th it didn't ship until the 21st and as of today we still don't have it! You wait hours to speak with someone and they still don't give clear updates! This is the first and last time I'll be ordering from here

Service
Value
Shipping
Returns
Quality
lisab2841
1 review
0 helpful votes
August 14th, 2021
Verified purchase

Return policy is terrible! Would like to support an American based company but not with this policy!

Tip for consumers:
Don’t order from this company. The only way to return and get your money back is if is damaged. I’ve never heard of an online company not giving refunds just store credit. So now I am forced to order something else that won’t fit or is poorly made.

Products used:
One dress out of 4.

Service
Value
Shipping
Returns
Quality
raquelw38
1 review
1 helpful vote
August 1st, 2021

Expensive clothes that look cheap. Sizes are off. Only give store credit for returns. Dress ordered was completely see through. I won't shop there again.

cynthiah1209
1 review
0 helpful votes
September 16th, 2021

I accidentally bought two dresses. I emailed right away to cancel one of the orders and they never responded. Then when the dresses came in, they were too short so I need to return both dresses. I did not make an account when I bought the dresses, so therefore I can't go to my purchase order history to print out the shipping labels. I have emailed them for 5 days straight and they have not responded. Never will I go through this company again!

km906
1 review
0 helpful votes
November 2nd, 2021

This company is comically awful! Their customer service is laughable. They take weeks to respond. The last day of my delivery window (for 5 dresses) was Oct 13. I reached out in October 14 - asking for a refund and to cancel the order. They responded "if you agree to wait until October 29, we will give you a $25 credit or you can simply cancel your order for a refund to the original payment method under the 'My Account' page of the website". This is total BS. Their website does not allow this function. I emailed again. No response. Then last week 4 dresses showed up, today 1 more dress. Minutes after it was delivered today they sent an email saying something like "our apologies for the slow response in replying, but we see your order was received and everything was resolved". EXCUSE ME? These dresses were needed weeks ago and I reached out multiple times. The company is shady and I will never do business again. My teenage daughters plan to blast them on social media. Good luck "Lucy in the sky". There are plenty of other dress companies with reliable service and communication and comparable products.

Service
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Q&A (24)

Answer:

Hi Jessica! We cover the cost of all domestic return shipping for all styles. In the case of any change-of-mind or sizing issues, we offer store credit. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) - Kate

By Kate L., Customer Service Representative
See more answers (4)
Answer:

Hi Chris! We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) - Kate

By Kate L., Customer Service Representative
See more answers (2)
Answer:

Hi Paula! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. International delivery is 5-10 business days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) - Kate

By Kate L., Customer Service Representative
See more answers (2)
Answer:

Hi Gosset! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate

By Kate L., Customer Service Representative
Answer:

Hi Kaylyn! Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. - Kate

By Kate L., Customer Service Representative
Answer:

I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. In the end the skirt fit very snug and my booty looks great in it. It fits exactly to measurements specified in the skirt section for sure!

By Alicia M.
Answer:

No! I ordered a dress on October 2,2019 and still not dress. Shipping was supposed to be 5 business days. I am so disappointed and will NEVER ORDER AGAIN! They have horrible customer service and cannot call because it's a bogus phone number. Chat is only option and that takes hours to even get a chat representative.

By Savannah A.
Answer:

Good Luck! I don't think you got it! Annoying, right?! Us either!

By Ni M.
Answer:

You probably didn't get it - did you? Sorry, us either.

By Ni M.

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

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About the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com

Company Representative

nikitay3
Kate L.
Customer Service Representative
Typically does not respond to reviews

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