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    ModLily

Overview

ModLily has a consumer rating of 3.93 stars from 2,529 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with ModLily most frequently mention good quality, long time and many compliments.ModLily ranks 7th among Discount Shopping sites.

  • Service
    313
  • Value
    312
  • Shipping
    314
  • Returns
    277
  • Quality
    312

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 87.8%
Positive
598
Neutral
21
Negative
62
View ratings trends
96
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Special offer from ModLily
Trendy swimwear 4th 40% off
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What reviewers want you to know

Positive highlights

  • A great shopping experience, there are excellent customer service and products.
  • Material is fabulous and it wears very well and I based it on their size chart and I purchased a XL.
  • I sized up and absolutely love my bathing suit purchase!

Critical highlights

  • I see that Modlily sends an auto reply to all of these complaints and requests the order number.
How would you rate ModLily?
Business's Favorite Review

“Beautiful Top”

Ruden B.
10/7/21

To be honest, I was skeptical about purchasing from Modlily after reading some negative reviews. However, I received my purchase and it was just as described. It arrived in a nice bag and was true to size. Sure, it didn't arrive the next day like Amazon, but Amazon doesn't carry a product like this. Yet. So I was very happy with my experience with Modlily, from beginning to end!

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Top Positive Review

“Excellent customer service”

Preethi C.
11/16/21

I can't say enough about the fantastic customer service I experienced on this site, not only the garments are of great quality for the price, but the customer service representatives are kind, patient, prompt, and very easy to deal with. They solved sizing issues with one of my purchases very effectively. Love purchasing on this site and will happily continue to do so. A++

See positive reviews

Reviews (2,529)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (241) order number (24) return address (26) bathing suit (114) size chart (38) shopping experience (14)
judybc
3 reviews
1 helpful vote
January 4th, 2022
Verified purchase

Easy to order and arrived in short time. Like the big sleeves and lovely color of this shirt. I should have gotten a size smaller but I will keep, just wanted you to know they run large. I usually wear a 16, so got an X-L, should have tried the L. Over all it's a very nice shirt., light weight and long enough, I'm 5'7" so like long shirts. Also an old lady so don't care for the shirts that are short or expose too much skin...

lisetteg1
3 reviews
14 helpful votes
March 7th, 2022
Verified purchase

ModLily has a lot of very nice items and very good prices. So far, all the orders I've placed with them has completely come in in a reasonable amount of time. I can't comment on customer service since I've never had any reason to deal withe them. Plus, the "commits" posted in each items are from actual shoppers and not hired hand some company use to type up a bunch of positive comments. With Modlily, people post actual pictures of themselves wearing the clothing which is terrific.

wadel54
1 review
3 helpful votes
October 7th, 2021
Verified purchase

I'd seen pictures of clothing from ModLily for awhile on my Facebook page, finally decided to place an order. I ordered 3 tops: a white blouse, a Christmas fun print and a layered-look cowl neck tunic. I received my shipment in 2 packages within 10 days. After trying on the tops, 1 didn't appeal to me, and I chose to return it for credit. The return process was simple, quick, and I've already been credited toward another purchase. I don't usually order clothing online, but ModLily is a great company for customer service.

pennyh176
1 review
6 helpful votes
June 27th, 2021

This company used another company's name, Jane. I ordered one pair of shoes and got 6 pair. The quality is crap so I tried to find a way to return and it never gets you there. No packing slip in package either. When I contacted Jane they said it's not them and couldn't help. I think they also sell under the name of Modlily. Avoid this company.

*

sofiam5
Sofia M. – ModLily Rep

Hi,Penny H.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and give you a solution.
Looking forward to your reply.
Sincerely
Modlily

ginad301
1 review
0 helpful votes
December 1st, 2021
Verified purchase

I bought two tops the same in different colours. One for me and one as a Christmas gift for a special friend. I was a bit apprehensive as this awas the first time I had ordered from Modlily so I did not know what quality or how long I would have to wait for delivery. It did take over two weeks for delivery but I was very pleased with my purchase.In fact I ordered two more Tops for Christmas which arrived this week and I love them.

parkerbenop
1 review
0 helpful votes
December 29th, 2021
Verified purchase

I received all items very quickly and all items were in new condition upon receipt. I love that the sizes offered are true to my size, not having to go up or down accordingly. I made an inquiry to customer service and it was taken care of within 24 hours! I will continue purchasing items from this company. They have quality clothes with good prices.

karenb2714
1 review
6 helpful votes
August 5th, 2021

During the order phase, a 35 discount offer popped up, but I could not apply the FOUR codes at payment stage, online chat said she would apply the discount AFTER payment - that NEVER happened. Goods arrived looking too dissimilar to the advertised pictures - the Rainbow Gradient dress looked flowing, like chiffon, very pretty, but what arrived was a horrid polyester almost straight line dress with very subdued colours. All their clothing seems to be the same awful polyester. Quite clearly they just steal photos from other sites and reproduce rubbish. Now when I want to return sub-standard goods, I have to pay to do so. Won't ever be even clicking on their site ever again.

Tip for consumers:
Be prepared for poor quality goods

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
sofiam5
Sofia M. – ModLily Rep

Hi, Karen B.

We are sorry that our products did not satisfy you.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily

angelad87
2 reviews
1 helpful vote
October 28th, 2021
Verified purchase

I fall into ad traps frequently. I've ordered several products from other sellers that simply never arrived. Modlilly is the real deal. My order of six tops arrived in less than four weeks, the quality is outstanding, and initiating a refund/exchange for couple items has been quick and painless. One sweater just didn't look right on me. Two tops I ordered ran a bit larger than the other tops of the same size. So I'll be exchanging them for one size down.
Very happy with my order, products, and service. Will order again for sure.

smithw57
1 review
0 helpful votes
December 25th, 2021
Verified purchase

I cannot describe how pleased my wife was to receive her 2x dresses, The quality was amazing as was the service and delivery. Both Dresses although purchased on different days arrived down under in New Zealand over a week ahead of schedule. Fantastic, wonderful experience dealing with this supplier, highly recommended. Thank you team ModLily;-)

gaymarieg
1 review
1 helpful vote
January 29th, 2022
Verified purchase

I love my new swim wear, it fits perfectly and looks so nice, can't wait to go swimming.
I love the colour lilac too.
Fast service, really impressed.
Thankyou

Service
Value
Shipping
Quality
preethic1
1 review
0 helpful votes
November 16th, 2021
Verified purchase

I can't say enough about the fantastic customer service I experienced on this site, not only the garments are of great quality for the price, but the customer service representatives are kind, patient, prompt, and very easy to deal with. They solved sizing issues with one of my purchases very effectively. Love purchasing on this site and will happily continue to do so. A++

sharonc1907
1 review
0 helpful votes
March 15th, 2022
Verified purchase

I will definitely be using Modlily again!
They left me a message that my order may be a few days later than first expected but will try to make it on the original date.
I also had a question regarding a 10 % discount I forgot to apply. I received an answer in 12 hours. I was mistaken but they still gave me a credit on my account. Fast response! And I am satisfied.

jodik107
1 review
1 helpful vote
February 4th, 2022
Verified purchase

I had bought a 2 piece swimsuit a few yrs ago from here that I absolutely love. Unfortunately/fortunately I wore it soich I wore out the bottoms, lol. I was hoping to replace them, but the color is no longer available and all the available colors didnt match the solid top at all. I ended up with a new suit and it was the perfect fit in the 1st try, which has never happened to me before in my life and I'm thrilled

kimh897
2 reviews
6 helpful votes
April 19th, 2021

Modlily takes pics from designer websites and cuts heads off models so as not to be found by searchbots...
The fabric they use is the cheapest of the cheap polyester fabric that has no shape or form and looks like it will light on fire just by blowing on it. The swim suit and dress I bought for 100USD each were badly sewn, shapeless and my ugly dog would not even wear such crap. Of course, I was never able to get a refund either...

Tip for consumers:
Scammers to the core~!

Products used:
none!

Service
Value
Shipping
Returns
Quality
sofiam5
Sofia M. – ModLily Rep

Hi, Kim H.

I'm sorry that our products did not satisfy you.
Can you tell me your order number?
I will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily

kated238
1 review
0 helpful votes
February 24th, 2022
Verified purchase

Very comfortable dealing with Modlily-u get what you order exactly as described-
Recently I received a bathing suit that had a flaw -sent a picture of this & they were quick to respond & send out a replacement
Great Service! Love all their products!

karenm3540
1 review
0 helpful votes
November 15th, 2021
Verified purchase

Am very happy with my purchase of a dress. Arrived 3 days earlier than anticipated. Lovely non clingy fabric, vibrant colours, great fit and perfect length. Good quality. I will definately be placing more orders.

susand1336
3 reviews
0 helpful votes
January 15th, 2022
Verified purchase

Placed order... delivery was late, but communication continued to update me on issues. Merchandise was delivered and perfect. Thank you for your customer service.

angelar705
1 review
3 helpful votes
July 8th, 2020

Ordered 2 swimsuits was not sure about the company decided to take the risk. Ended up EXTREMELY pleased. Decent quality for the price. Fit is amazing on both suits one is a 3x the other a 1x for daughter. Could not be happier with the purchase. Arrived when they said told me it would. Down fall is it did take a long time but if your willing to wait for it I then do it. It's worth it and we knew it would when we bought them they were upfront about it!

blackl10
1 review
1 helpful vote
February 22nd, 2022
Verified purchase

Customer service was great, reply was almost instant. Clothing was not sized right, I brought 2 pair of swimmers in different styles and the first pair feel like you are going to break the stitching and ruin them and top is overly tight (and I am only a b cup). The second pair are lovely and also not much stretch in them.
I also brought a pair of xl pants and they don't fit either and I gave them to a size 10 friend and they won't go past her thighs. I won't be buying from Modlilly again, sorry.

lainak
1 review
0 helpful votes
February 9th, 2022
Verified purchase

Agent did great at solving my problem.
She credited my account when they would not refund. I definitely have more shirts to order.

brendah1356
1 review
2 helpful votes
August 9th, 2021
Verified purchase

I needed to cancel an order after 24 hrs because I wanted more merchandise that would qualify me for free expedited shipping. I submitted a ticket and after a couple of messages back and forth, the order was cancelled and I rec'd a credit applied to my credit card within a few days of my request. The merchandise was all very nice. I ordered everything by the measurements supplied and both plus size bathing suits fit perfectly but the regular size items were all at least 1 size too big.

Service
Value
Shipping
Quality
victoriap46
2 reviews
1 helpful vote
October 18th, 2021
Verified purchase

Very pleased with purchase. The delivery time is a bit too much. Seems like good quality clothing, very attractive designs and colors.

gails753
1 review
0 helpful votes
December 28th, 2021
Verified purchase

I love this shirt. It is not a heavy material rather more silky and very comfortable. Colors are vivid and bright.
More or an orange pink than deep red.
Order early as Christmas shipping was hectic but it arrived in time thanks to awesome customer care.

gainesg2
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

This was the first time I ordered from Modlily and it won't be my last! I ordered 5 items: 3 velveteen tops, 1 sweater and a Christmas sweatshirt! All arrived today(12/23). Shipping took about a month, as I suspect it was coming from China. The quality, workmanship and craftsmanship was exquisite. The detail on the velveteen tops is beautiful. The sweater is like a soft chenille, its lightweight and perfect for the climate I live in. The sweatshirt is is warm, but not to hot! U ordered an XL in all, and the fit is perfect. Each item was carefully wrapped in individual zip lock bags. I am very happy with my purchases and plan to order from this company again.

Service
Value
Shipping
Quality
doreenh20
2 reviews
0 helpful votes
February 16th, 2022
Verified purchase

Whenever I order at ModLily it never seems to disappoint. The clothes fit like advertised. They are often unique to what you find in the stores and bring out many compliments when I wear them.

Q&A (213)

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M.,
See more answers (9)
Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M.,
See more answers (6)
Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M.,
See more answers (14)
Answer:

This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges

By Addie G.
See more answers (2)
Answer:

You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!

By Traci D.
Answer:

Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart

By Sofia M.,
See more answers (10)
Answer:

Thanks for your feedback. First of all, sorry for any inconvenience that it may bring. Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase. In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received. Regards,

By Sofia M.,
See more answers (5)
Answer:

Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,

By Sofia M.,
See more answers (3)
Answer:

Hello, we ship the order from China

By Sofia M.,
See more answers (2)

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About the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!

Company Representative

sofiam5
Sofia M.
Typically responds within 23 hours

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3.9
2,517 reviews
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