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    MyFitnessPal

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.5 / 5
Corporate Values

Overview

MyFitnessPal has a consumer rating of 3.94 stars from 31 reviews indicating that most customers are generally satisfied with their purchases. MyFitnessPal ranks 10th among Nutrition sites.

  • Service
    6
  • Value
    6
  • Returns
    2
  • Quality
    5
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate MyFitnessPal?
Top Positive Review

“Overall great experience using the app.”

Nicholas H.
6/9/21

Using MyFitnessPal has been essential and great in tracking my calories and exercise. The app offers access to a wide variety of search results with exact macros and details regarding the food. The app runs very smooth, and even gives you educated estimates of weight gain/loss based on the amounts you track. Overall great experience using the app.

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Top Critical Review

“Deduct my money”

Sasmita D.
8/8/20

They told this premium app free for 30days after 30days payment will deduct from my account or i can cancel any time. When i log in with my card number for free trial they deduct my whole amount. I request to them to return my amount. Because to day i enrolled fir free trial when they deduct my money i cancel the subscription.

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Reviews (31)

Rating

Timeframe

Other

sasmitad3
1 review
0 helpful votes
August 8th, 2020

They told this premium app free for 30days after 30days payment will deduct from my account or i can cancel any time. When i log in with my card number for free trial they deduct my whole amount. I request to them to return my amount. Because to day i enrolled fir free trial when they deduct my money i cancel the subscription.

nicholash357
1 review
0 helpful votes
June 9th, 2021

Using MyFitnessPal has been essential and great in tracking my calories and exercise. The app offers access to a wide variety of search results with exact macros and details regarding the food. The app runs very smooth, and even gives you educated estimates of weight gain/loss based on the amounts you track. Overall great experience using the app.

alisaf17
2 reviews
0 helpful votes
June 22nd, 2020

I've installed this app some time ago and I can really recommend it to those who want to control your meals and provide healthy life. The only thing is that the items are loaded mostly by other users and it's better to check the information given about calories in them.

carold1392
1 review
0 helpful votes
February 16th, 2022

I wish I could add recipes from other websites but it won't work. It will import it but the instructions say hit edit or confirm ingredients but there is no such button, no add recipe button. It's a lot of work to have to type in complete recipes it's a shame you can't import recipes

Service
Value
timothyw261
3 reviews
0 helpful votes
April 16th, 2020

I am a personal trainer and I suggest a lot of my clients to use this tool. I just have them use it to record food. I do not use the activity calorie burn, as it tends to over calculate. Great tool though!

andrev47
2 reviews
30 helpful votes
October 17th, 2020

The basic premise behind the site is sound. They run a Database of foods and the corresponding caloric and nutrient values and plug into exercise services (Like Garmin and Strava) for access to energy expenditure data. You eat, keep track of what you're eating, keep track of your exercise or energy expended and manage your body weight accordingly.

That, in principle is valuable and so worth money, we can get into how much another time.

There's a problem though. The database is unverified, there are many versions and iterations of the same foods in the DB and they tend to reflect different caloric value for the same food. The reason this is the case is that the caloric values of foods are added or captured into the DB by the community and, saliently, not verified by the provider. The implication is that it's a gamble, if you're lucky you'll be keeping a more or less accurate track of what you're consuming, if you aren't lucky then there's no value here over just reading the packages each time you make a meal.

If you feel this is easy to overcome I need to point out that, if, in trying to overcome this shortfall, you assume that the highest value for a particular food is true then doing that will help you to lose weight, although probably too fast and in a way which is risky. If you assume the lowest is true that'll help you to gain weight, but if you're body building then you need more than just to know the caloric value, the proportional protein content for instance will be among important information you'll need. Anywhere in between is exactly the same as guessing based on reading the packaging.

Because we're tracking a few moving targets (Daily intake, proportion of fats, water, protein, sugars, salts and so forth, energy expended from exercise) it's important that they all be as accurate as possible. Success is directly proportional to accuracy.

If you're thinking "But that's fine, it needn't be all that accurate", then I should point out that variance need only be twenty five or thirty calories per meal to make a material difference in progress. Even using the finer grained kilojoule measurement (4.14 Kj per Calorie, so 30 Calories is 124 Kj) If you're trying to eat 5800 Kilojoules and you miss that by 124 three times a day you're likely to very slowly gain weight instead of losing it.

Where that leaves the provider is that they need to provide a high accuracy service to be more valuable than guessing based on the number on the packaging of food and an estimation of the portion size taken from the package.

They make some marketing errors too, there isn't enough differentiation between the free and paid for service, which further weakens the argument for the paid for service. The sales technique is offer the free service and then move you to the paid for service. The move is encourage by making the claim that more people see success from the paid service than from the free service. The same flaws exist consistently in both. Support is not great, or even good, requests take a long time to garner a response and so far haven't yielded any remedies which weren't going to be implemented without contacting the support team (Meaning you may as well just leave it). And the Downtime is regular, it happens more than once a month that the service is unavailable. Not during service maintenance windows which correspond with the in-country time zone, just down anytime, day or night, alluding to a systemic failure rather than planned maintenance. It leaves one with the feeling that at any moment the company will bankrupt and the service will no longer be available, and that either litigation or a claim against the insolvent company would be the only chance of getting any remaining money back (So a few p to the £ at best, more likely no refund at all).

It's not all bad, they do plug into all the good services, so if you have a garmin, or a suunto and so forth then you're supported (Not just apple). If they could sort out the inaccurate DB problem (And perhaps use the increase in accuracy as a differentiator between the free and paid services) then this service would be worth money (Again, how much money is still up for discussion). Right now the value you'll receive from the service is equivalent to 0£.

allenb142
1 review
0 helpful votes
July 14th, 2019

I have had a free accounts for 3 years without any problems, but over the past 2 days I had server error problem boxes pop up. I contacted MyfitnessPal customer service and they quickly responded to my concern. They even sent a second follow up email to make sure all was well. This is 5 star service- thanks MyFitnessPal

derekk19
5 reviews
1 helpful vote
March 6th, 2018

This website is great for getting and staying healthy. It goes hand-in-hand with mobile apps so it's easy to keep track of everything on the go. Any bugs or problems I have had are resolved quickly and promptly.

Service
Value
Quality
dariusp24
2 reviews
55 helpful votes
February 20th, 2020

Be more like Spotify - I've never seen a promotional or discounted subscription. Spotify is a great example or the model they should follow.

codeyc1
3 reviews
0 helpful votes
October 20th, 2021

I have been using this program periodically for several years to keep track of food and calorie intake. The service has a user-friendly interface and is very convenient to use. There is a large database of various foods with a full list of its calorie content, the number of proteins, fats, and carbohydrates. You can also add foods and their calories to the program yourself. The app should also calculate the number of steps taken, your activity and amount of calories burned, but does not do it correctly. This is quite understandable though, since such calculations are difficult to make with the phone, so it's not a significant disadvantage. Overall an enjoyable user experience.

Service
Value
Quality
markw788
15 reviews
16 helpful votes
July 21st, 2020

I used to use this app and it was very helpful. Now, it is just a sales pitch for premium. It is impossible to find your own check-in reports among all that nonsense. I'm not sure if it's because I won't pay for premium, but I'm very disappointed

natechiad
6 reviews
16 helpful votes
August 29th, 2018

I have used this site to calculate different calories in food, not for the reason of losing weight but due to the fact that I am diabetic and have fibromyalgia. By using their calories counter I can plan my meals more effectively. I can calculate how many calories each exercise will burn and adjust to not worsen my conditions.

The site is compatible with my Fit bit and the communities you can join allow you to take better care of your health. They have been around for 13 years and I have witnessed the site improve over this time period.

For someone who understands how difficult it is to enjoy a healthy life, this site aids me in enjoying my life.

paulw262
7 reviews
7 helpful votes
September 11th, 2018

WARNING! You cannot rely on reported calories on items in the "myfitnesspal" app. Items are primarily loaded in by users, and many times I have found the nutritional information to be incorrect. For example, I checked calorie count in a chicken cobb salad at a popular restaurant. Myfitnesspal has the calories from this exact restaurant as 500. When I checked the restaurant's information it's 610. Myfitnesspal has been notified, but couldn't care less. So it is up to you to double check nutritional information. DO NOT TRUST MYFITNESSPAL.

joshl103
3 reviews
7 helpful votes
June 28th, 2018

Would recommend to all family and friends to use as well. It's helpful in loosing weight, and monitoring your physical activities for callory untack etc.

jackied85
2 reviews
1 helpful vote
April 17th, 2018

This is a good app except you cannot delete things you have saved in your list of foods and it will not sync to any other app.

royalr18
1 review
0 helpful votes
September 5th, 2019

Well, I don't know when is the last time I ever used myfitnesspal but based on my credit report, myfitnesspal turned in my email on the dark web on February of 2018. Word of advise, people... don't trust this site. I don't see why the credit bureau would lie about this especially when they did not know I had the app. Be careful guys. My credit went down because of this issue. Be on the lookout and secure what u can. Sux that these apps require us to put up our emails for account activations. But I dnt know, all I know is what is on my records. Good luck! If I could give it a 0 I would. Thanks.

erinf15
21 reviews
81 helpful votes
April 8th, 2015

Without the my fitness pal app I doubt I would have had the success I've had in losing 60 lbs and keeping it off for over 2 years now! Theres nothing this program cant do! I track my food, exercise, get support from my friends, can adjust it to meet my specific nutrional needs. It has an extensive data base of all of the foods I enjoy. It syncs seamlessly with all of my devices and other health programs. Sincerely, thank you. I went from being extremely sick and unhealthy to strong and fit!

Tip for consumers:
Use This...It Works!

Service
Value
Quality
jackj91
3 reviews
0 helpful votes
January 18th, 2021

The site and the app are pretty useful on everyday life. I`m not believing all the various programmes out there, but comparing them makes a result.

stephenc48
3 reviews
1 helpful vote
May 21st, 2015

Finally a place where you can lose weight and have fun at the same time.
This app is the best...

nassers
4 reviews
6 helpful votes
January 15th, 2015

This is one of the best apps on the market. It's super accurate. I put in my exact meals daily and it actually has the right calories with correct data! HOW do they do it?
Great app and great site.

victoriah27
3 reviews
2 helpful votes
October 7th, 2015

This site seems to have the biggest database of all the food tracking sites in multiple languages too and the scanner function is great. The frequent food list isn't so accurate it what it records so sometimes it takes longer to input but that is minor. Overall I like this site very much.

daniellem73
4 reviews
5 helpful votes
November 4th, 2016

Love this app keeps me on track with my calories although I would like to see a list of no carbs after lunchtime menu

yans8
1 review
3 helpful votes
August 9th, 2013

I like the website. It really helped me to understand my calorie intake :)

glendac5
4 reviews
5 helpful votes
September 8th, 2015

Just love this site. It helps me a lot, not just by my diet but for my overall healthy living.

Service
Value
Shipping
Returns
Quality
beckyt6
16 reviews
42 helpful votes
December 18th, 2013

Great site, life changing. The community is great, the forums are well moderated. The tools for tracking goals are great and the app syncs with the site and has never gone down.

Q&A (3)

Answer:

It's a legitimate company which, if they made only a few small but salient improvements in the service, would be providing something genuinely valuable.

By Andre V.
Answer:

Not really, the application didn't contribute to my success, in fact I am seeing success because I'm choosing to ignore what the app is telling me.

By Andre V.
Answer:

I chose MyFitnessPal because they're integrated into Garmin and I could use Apple to pay for the service.

By Andre V.

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About the business

Free online calorie counter and diet plan. Lose weight by tracking your caloric intake quickly and easily. Find nutrition facts for over 2,000,000 foods.

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