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    Netrition

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.8 / 5
Better Business Bureau
4.6 / 5
Corporate Values

Overview

Netrition has a consumer rating of 4.17 stars from 63 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Netrition most frequently mention low carb.Netrition ranks 10th among Diet sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
View ratings trends
5
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Netrition?
Top Positive Review

“Netrition is Great”

Keith R.
3/22/21

Netrition.com is a fantastic website that is dedicated to delivering healthy products to health-conscious people. They offer excellent deals, fast delivery, and a huge range of low-carb products. All shipment is well-packaged, and the goods are always as mentioned. It's so easy to find healthier food on this site, so thank you for this business.

See positive reviews
Top Critical Review

“Long Delays, Non-Existant Customer Service”

Bryce R.
2/5/22

It took me 3 weeks to get my order, and the sad thing is that I live pretty close by. Their customer service showed zero interest/empathy, I spent hours hoping to get an explanation and was not given one. Wouldnt reccomend.

See critical reviews

Reviews (63)

Rating

Timeframe

Other

johnw4522
4 reviews
1 helpful vote
October 9th, 2021

Their prices are the best online and put Amazon to shame with their next day delivery service. Impressive and well done! Recommend it to everyone!

Products used:
HighKey Snacks Keto Pancake & Waffle Mix

Service
Value
Quality
jenniferw1176
1 review
0 helpful votes
September 21st, 2020

I am a huge fan of the products, the reviewing ability on their site and I have had only positive experiences with them. They always package everything with care and I recommend the site to friends and family frequently!

Service
Value
Shipping
Quality
randyn134
5 reviews
0 helpful votes
November 5th, 2021

Their vitamins are very good and effective, with them I feel better, and their prices are very accessible and shipping methods are fast too.

Service
Value
Shipping
Returns
Quality
lisak164
8 reviews
26 helpful votes
August 31st, 2018

I've been buying from Netrition for years and have recommended them numerous times to others. It is THE place to go for low carb food - they seem to carry just about everything and all at excellent prices. I've also purchased supplements that often beat Costco prices and I appreciate the thorough information Netrition provides (do check out their information section - so much great info). Reliable service, an easy to use website, great pricing and very reasonable flat rate shipping for smaller orders or free shipping for orders over $99.

keithr348
18 reviews
3 helpful votes
March 22nd, 2021

Netrition.com is a fantastic website that is dedicated to delivering healthy products to health-conscious people. They offer excellent deals, fast delivery, and a huge range of low-carb products. All shipment is well-packaged, and the goods are always as mentioned. It's so easy to find healthier food on this site, so thank you for this business.

margeryj3
1 review
0 helpful votes
November 9th, 2019

My friend told me for this website and i am using it to buy my netrition, I am really happy with the customer service.

rosiee16
2 reviews
0 helpful votes
February 24th, 2020

Hello, I want to say that I like the product quality and service I got. Thanks a lot for helping me! I appreciate it

sandrar64
Sandra R. – Netrition Rep

Thank you for making Netrition.com a part of your healthy lifestyle!

markh2990
1 review
0 helpful votes
September 23rd, 2021

UPDATE
Customer Service contacted me and were Awesome. ‍They are resending Hoping this was a one time issue. As stated in original review. Prior orders all went fine.
So changing from two stars to 4-5

Original: Two boxes arrived. One ok the second a mess! The box w issues had 2 boxes inside. First box had pasta. One carba-nada bag open w crushed loose noodles in box. In same box one of two Nutriwell Spaghetti boxes punctured w loose spaghetti coming out! Oh and a living spider came out too!

Next box in package had 3 different bread products. No cold pack all active day 82 degrees w moisture( condensation) two on outside one inside.
The were squished inside the overcrowded box.
The Live Carb Smart one Net Carb bread. White was loose at bag opening w twisty tie loose w condensation ( inside) bag w 1/3 squished to half its size.
The next was Low Carb Gluten Free Bread Cinnamon w rasin. 82degrees wet outside snd 1/2 loaf squished
The last was low carb hamburger buns white so squished I counted only 4 rolls. Then I noticed one flattened roll so squished I did not see it at first. All were stuffed in a box w no cold pacs. I had ordered similar items of keto breads or rolls from here all came properly packaged in crush proof boxes w cold packs.
Oddly the other box was a styrofoam box cooler two cold packs. But my candy inc Gummy bears and jelly beans were in that. My expensive low card breads nothing? Beware
Do so called At 3:47 pm EST. Waited TILL 4:10 then I hung up redialed to hear they close at 4 pm. Nice to tell me and nice to leave me on hold‍
Then I had to write it all down on webpage which afterwards closed w no confirmation. Then this review In all I wasted over 1 1/2 hour and still have no idea what's up. Might have to redo all over again. More expensive and longer time spent than going to Whole Foods and a low carb store in person.
But hey at least the living spider was free
Video not supported from my iPhone even using this apps video feature. So I am enclosing photos. Note wet box from water. One load is damp the other has some blackish mold?

Tip for consumers:
Beware of bread orders ask for cold packs in instructions

Products used:
Waiting they are resending

Service
Value
Shipping
Returns
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shellees
Shellee S.
1 review
0 helpful votes
June 5th, 2018
Verified purchase

Thank you for having foods for my diabetic son. Following the plant paradox diet by Dr. Steven Gundry

heppmanc
3 reviews
1 helpful vote
November 26th, 2019

I like the service of the company. I recommend to everyone who is interesting in such field. You will satisfied.

michaeld880
2 reviews
8 helpful votes
November 8th, 2018

I have been experimenting with my diet recently and trying out alternative foods and I have to say Netrition is great because there is a lot to choose from and each food has its own rating so it's slightly easier to pick something out based on the opinions of others.

brycer36
1 review
0 helpful votes
February 5th, 2022

It took me 3 weeks to get my order, and the sad thing is that I live pretty close by. Their customer service showed zero interest/empathy, I spent hours hoping to get an explanation and was not given one. Wouldnt reccomend.

Service
Value
Shipping
Returns
Quality
leannel18
leanne l.
1 review
4 helpful votes
June 5th, 2018
Verified purchase

you had what I wanted at a slightly elevated price, but still reasonable. Free shipping would have made it perfect.

mariar48
1 review
1 helpful vote
April 18th, 2014

Flat rate shipping, high quality products that I trust and the low prices are what has been keeping me a loyal netrition customer.

najahp
3 reviews
40 helpful votes
November 16th, 2015

I love this site and have been ordering from them for years. They have a huge assortment of all kinds of low carb/high protein/sports nutrition foods in addition to supplements, herbs and personal care products, all at really great prices and only $5.99 for shipping in the lower 48 states. I'm a low carber and thanks to this site, I've been able to replace some of the high carb foods I missed with versions that are much better for me. In addition, they sponsor a site called lowcarbfriends that has the most comprehensive and supportive low carb forum I've ever seen.

anyag2
4 reviews
1 helpful vote
December 5th, 2016

My friend told me for this website ad since than this is only website for me where I shop my netrition!

jennifers120
1 review
5 helpful votes
February 12th, 2015

For a low carb diet this is the best site on the internet to get low cost bars, drinks, and snacks. Good prices and fair shipping.

joannh2
4 reviews
7 helpful votes
September 20th, 2013

Wasn't impressed with the customer service of this site. My order took weeks to arrive and I wasn't notified that there was a delay...

helenr25
1 review
4 helpful votes
December 2nd, 2014

I have been shopping on netrition for years now and finally am writing a review. I have lost probably 40 lbs thanks to all of the products and supplements on netrition.

dianac2
1 review
1 helpful vote
April 6th, 2011

Lots of low carb products at a great price! Low shipping too. Have been buying from this site since 2002 with no problems!

heathers3
39 reviews
254 helpful votes
January 15th, 2010

Low carb diets work the only problem is finding snack foods and things to eat that are really low carb. I love this website as they specialize in low carb high protein snacks that are delicious. Shipping is fast and company is very reliable. Never had a bad experience with them. Ask for a free T-shirt when you place your order and they will give you one :)

pauln5
3 reviews
18 helpful votes
July 30th, 2010

I"ve dealt with Netrition many times in the past, and they have been extremely helpful and courteous. Their products are among the cheapest and best, and are shipped promptly. A great website.

scotts
5 reviews
20 helpful votes
April 8th, 2010

Low carb pancake mix, low carb sugar, low carb everything! Not sure I believe all of their products are really low carb however they do have some hard to find products. I go elsewhere for supplements though. Found this site thanks to Heather so a big thank you to you.

candym
2 reviews
2 helpful votes
39 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Q&A (4)

Answer:

Yes, they ship to Canada. The minimum order is $20. Please review international shipping information here: https://pool.netrition.com/shipping_international.html

By Sandra R.,
Answer:

We are a retailer, not a manufacturer. Our "store" is our online website. We do not have any information about who else might carry the products. We carry thousands of products that you may have a hard time finding in a local store in your area. We do an excellent job with: A very secure environment for using your credit card Excellent prices Provide full product nutrition information and pictures Maintaining a huge variety of products Our large volume means quick product turnover so you receive the freshest products Keeping the products in-stock and alert you prior to ordering if they are not Shipment options and costs are known prior to placing the order Easy tracking of your shipments using the information in an email confirming your order Quick re-ordering by viewing your Order History Low flat rate shipping charge for your entire order in the 48 US states Overall top-notch service before, during and after the sale We would welcome your order and think you will be very pleased with our service.

By Sandra R.,
Answer:

Yes. All products are as advertised on netrition.com.

By Sandra R.,

Can’t see your question? Ask to get answers from the Netrition staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

We stock a wide variety of supplements ranging from bodybuilding/sports nutrition to low carb foods, to general vitamins and herbs, to gluten free foods.

Business History

Netrition.com is the Internet's Premier Nutrition Superstore. The company was started in 1996 by two brothers who were into health and fitness and wanted to change the way you could access nutritional supplements. In 1996, you had two options: go to GNC and pay full retail or go online and make a purchase from an unsecured site, where you were presented only with a listing of the brand and product name, and then pray you got what you thought you ordered. Sadly, most went to GNC and paid full retail. That's where Netrition came in. We brought consumers not just a listing of the brand and product name, but also a full product description with nutrition facts and an image. This enabled the consumer to know exactly what they were going to get when placing an order at our web site. And we did it for a fraction of the cost one would pay at stores like GNC. That combined with lightning fast delivery and superior customer service has made us the force in the nutritional supplement industry we are today.

In the beginning, Netrition provided largely bodybuilding supplements and vitamins. However, shortly thereafter we started offering a variety of low carb products. This was long before low carb dieting/eating went mainstream. And now that the low carb craze has died down, we are one of the last ones standing that are still providing a wide variety of quality low carb products for the serious low carb consumer.

While we have grown leaps and bounds from our start in the basement of a house, we have always maintained that small business mentality where management is an integral part of the daily operation and customer satisfaction is our number one priority.

Company Representative

sandrar64
Sandra R.
Typically does not respond to reviews

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4.2
63 reviews
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