NewChic has a consumer rating of 4.46 stars from 68,919 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with NewChic most frequently mention good quality, shopping experience and customer service.NewChic ranks 1st among Department Store sites.
This company responds to reviews on average within 3 days
I found that the select your State button was not working as I expected at first, which is why I stalled repeatedly. I absolutely adore the designs and wish my wardrobes could accommodate more. They do represent good value for money. I tried to have a Live Chat, was informed that it is really busy at the moment, and I simply could not get through to anyone. Thank goodness I discovered another way of making the "State" information work.
So I received a fairly quick response to my return request. It came with a lecture on how manufacturers vary in sizing. Then newchic tells me to send the return to a province in China. Seriously? That will cost more than what I paid for the incorrect merchandise. DON'T BUY FROM THEM! I will donate the blouses and have to write off what I paid, if I can.
My first experience with NewChic turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.
Sadly I returned to buy some 10 or 15 white o-neck t-shirts, 100% cotton, but there aren't any. I am still looking elsewhere.
The website is user friendly, and prices are below average, so I'll keep returning whenever I need something.
I was looking for a pair of waterproof trousers, I stumbled on this site, the price looked unbeatable, and here we are!
It met all the criteria I was after: waterproof, durable, warm, elastic, with lots of pockets.
I found that the select your State button was not working as I expected at first, which is why I stalled repeatedly. I absolutely adore the designs and wish my wardrobes could accommodate more. They do represent good value for money. I tried to have a Live Chat, was informed that it is really busy at the moment, and I simply could not get through to anyone. Thank goodness I discovered another way of making the "State" information work.
Excellent so far, easy to use. However, I wish to find out if my last purchase has been fully dispatched. I ordered four trousers, only two sent, and one of the trousers was a wrong colour. Am trying to obtain the invoice to be certain. A clarification from you would be most helpful because your platform is convenient for me to shop and wouldn't want to be put off by insensitive customer service. Thank you in advance. My kind regards.
It was difficult at first to navigate how to apply the discount codes. I don't know if the "first time customer" discount was applied or "free gift" will arrive but after a bit of going back and forth I did apply a code so hope it all works. You clothes look fabulous so I have my fingers crossed that everything works out alright so I am able to make this my destination for my clothes shopping in the future. Thank You! :)
Dear customer,
Thanks for placing the order on Newchic and sorry for the inconvenience caused.
The coupons for the new user will be automatically added to the customer's account as soon as the customer signs up for a Newchic Account.
And the Free Gift is applicable for your first purchase on Newchic App.
Our website has related operation guidelines. You can check the link about the coupons:
https://www.newchic.com/help_center/coupons-and-points-faq156.html
For any further assistance, you could contact us at any time via email: vipservice@newchic.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Newchic Team
Very easy to use and navigate.
2 issues;
I saw the same item under 2 sellers for different prices. (I feel this could and should be addressed), also.
At checkout it told me 15% new customer discount was the best discount but it wasn't - I had a 20% discount available, which I then, obviously, used instead.
Other than those 2 small inconveniences the website seems very well put together. Blessings to the company.
The products and quality, appear to be just what I'm looking for, even though I wont get the 4 pair of shoes for 2 weeks to a month. However, shipping is over $40. A better coupon for spending over a couple hundred dollars would have been nice. I'm sure it was just me, but placing my order was hell for days. I was thinking about looking into their clothes, jackets, etc. but I'm hesitant. Even though I'm excited about receiving my shoes, whenever they get here. Ty for your time
Good. No complaints, other than I hate doing these damn surveys. I initially put down only the word 'Good' but then it wasted my time by demanding more characters. Order confirmation, feedback options, and customer care resolution should be automatic, so why am I being asked to choose yes or no? Thank you for confirming safety of my email address. That is something I do appreciate.
Well, it has always been interesting as and when I'd do go online and browse and something will attract me to men casual shirt like for theme 'Christmas' or for 'Chinese New Year' and you guys sure enough always display good range that even my friends always asked where I purchased my cool shirts and I tell them to check out 'Newchic' and see if they're interested themselves. Anyway, you'll know that I've purchased more than one dozen of long and short sleeve casual shirts from you guys, so keep up the good work.
I'm always disappointed that the shipping fee is so expensive each time when I purchased outfit from Newchic and nothing attractive to entice me to come back shopping on line.
The site isn't always easy to navigate.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
And the delivery times can be very long. Also, often products appear as available and then you get afterwards the message that it is not, that is a disappointment. But on the whole, this is a good place to buy original clothing for a good price.
Lots of choice and low prices.
There is a lot of choice in my size, and beautiful too.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
From my last Order some Parts are`nt sended yet.It`s not bad, if it`s coming then.One month for delivering is much but China is far away. For the Prices of the Items i must look a lot, because it changes every Day up or down. What i don`t understand is that you are writing: from 69 or 84 EURO the Delivery is for free(or not?!)and after ordering i have to pay more than 30 Euro for sending to Germany.
At home i buy in more than one Supermarket only.In the Internet it is the same. I must look and compare.Are the Quality and Price okay for me, i will buy or ordering there.
Look above.
NewChic is always easy to shop and find what you want. I buy all my bras from NewChic. The bras are of the best quality and there's a good selection for sizes that are so hard to find. They have the wide straps and back but are still pretty and sexy and comfortable. I don't even shop anywhere else for my bras now that I have found NewChic. They are also delivered in a reasonable time. I highly recommend NewChic.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love the printed pattern shirts for woman, but I wish they were available for men as well. I have to guess what size in woman's to fit me.
Hello Joe P., we are very sorry for the inconvenience caused by the late reply. You are our very important customer. In order to further understand your situation and solve your doubts, we have upgraded the processing for you, please contact us by email:vipservice@newchic.com with problematic items and settlement questions: we will give you a satisfactory answer
Pretty easy to navigate through the site. I would recommend shopping options using fed ex or ups and allowing the customer to pay for the shipment cost. Give faster options because everyone is busy with the pandemic and need swift service. Like Amazon can deliver next day for their prime customers or 48 hour service for $15 prime charge fee per month.
OK I love this Web Site (NewChic). And when people tell you that retail stores aren't necessary Tell me do you really want to buy all your shoes and fashion on Amazon? I don't think so. There's some times when you need or want more customer service and you want to actually see what you're purchasing before you buy it. Or are you just want to browse and even sample some of the perfumes or cosmetics. The legendary customer service at Newchic is on full display here.
Hi, Robbie E.,
Thank you so much for your great comment! It means a lot for us! You made my day :)
I orders some safety shoes for work at a real decent price, but it took a month & a half to get to me! I understand delays due to Covid, but y'all really should let consumers know that orders from CHINA could take a month or longer before taking their money! I picked express shipping because I needed my shoes at a certain time! Thank god my boss at work was understanding & I didn't get penalized for not having my safety shoes on time!
Google searching safety shoes, & this site came up in the 1st search page
I needed safety shoes for work & NewChic had the best prices for what I needed!
Love your socofy boots, all your boots. Comfortable and well made. Very unique styles that i think are fabulous and every time i wear any i get tons i mean tons of compliments. Its a riot to be able to get big city beautiful boots on line in this small town. Very pleased. Couple pairs took a long time to arrive thats about the only issue. You guys have cool stuff
Good delivery time Sandals arrived in a week. Sadly they were too big so contacted them re: return. No problems they replied very quickly and after a few emails they refunded me in full. I did not have to return the item but as I couldn't wear them I decided to give them to charity. Excellent service no complaints whatsoever!
Hi Lorraine M., thanks so much for letting us know about your great experience with customer service! We look forward to your continued business and hope to assist you again in the future.
Pretty good for what I'm assuming is a Chinese site. The always post the most beautiful clothing on instagram. I usually do t order from companies that aren't well known. Or who use instagram. But I'm taking a risk because the clothing looks so nice. I hope it also feels nice when I get the piece and I hope it's good quality. The website seemed smooth and fast and not complicated to use. I liked my experience.
Although we're still enjoying summer, I already know that the coat I bought is exactly what I wanted, something warm and easy to wear when we hit autumn and winter. I put my order in and was agreeably surprised that my order arrived with little delay, considering the current global pandemic. I am so pleased with the colour and quality of the coat and know it is going to be well used. Thank you.
I chose NewChic because I can always find something I like and in my size.
I chose to order the coat because I just really liked the style and the range of colours available. I am retired and wear mostly casual clothes and this garment is perfect for my lifestyle and being outdoors watching grandchildren play sport, etc
Great looking products- will know the quality/look once it arrives in person later this month. Also like the suggested items feature - seamless - and the filters on the left when searching for products. Only downside was that a few slim fit shirts only had XL sizes and not M. But overall, great experience until I have products in hand.
Hello Berhe M., thank you for choosing Newchic! Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Please feel free to contact us again for any kind of query related to our website. We will surely help you anytime. Hoping you receive it soon and looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
I received my dress in good time, and am very pleased with it! The colour is as in the picture Ii purchased the green one) It is very comfortable and true to size (I purchased a 14 UK) and it's perfect. I'm looking forward to the warmer weather, to be able to wear it out and about.
I aim to buy a straw hat to wear with it, and would recommend to others! If you are feeling unsure whether or not to order; I'd say 'GO FOR IT' as it's well worth it :)
I have shopped here before, and have always been happy with what I have had :)
Because it looked good, and it is!
Dear Sandra H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love Newchic - it has amazing clothes, different but fashionable. Seems to be first to get the "new look" clothing. The "live chat" people are good, they know their jobs and sort out queries quickly. I love the way you've set up the website - easy to check on orders and shipping, etc. You guys are jacked up. You're my GO TO website for ordering clothing. I love your guys.
The site seems legit and after reading countless reviews I've decided to give it a try. However, it said first time customers get 15% when they sign up and so naturally I signed up. But, there was a catch, you need to meet a certain dollar amount before the percentage is applied and I thought that was a little sketchy.
Nevertheless, I've placed my order and will write a review when I receive my items.
First time to order. From Singapore here. Great experience so far in the website. I hope my order arrives promptly and in good condition. I love the Cash on Delivery option too, especially for first timers like us. It builds trust. Once this first one is ok, am more than happy to order again with my credit card!
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love shopping on here because you keep in my basket things i pick out until i can afford to place my order, other shops dont. Plus theres always something new or a lower price or just just completely different than what you would normally buy. I just love it. Its like walking round a market in Marrakech or Tunisia & then the Bullring :)
A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Before I purchased anything from New Chic, I had emailed them asking WHERE I would have to send the items back if they don't fit. The first reply just told me I had 14 days to return it. I then replied, again, asking if they had read my email and if the return items would have to be sent to Hong Kong or somewhere in the USA. Guess what? I never heard back from them. So I would be safe to say the returns have to be sent to China.
Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Re: My order 38679401 & 38679402 3 hats ordered on 12 Nov 17 online paid by Paypal of $41.33 incl. $12.83 postage. I have yet to receive email order confirmation from Newchic although I received payment confirmation from Paypal. Please confirm my order of 3 hats (am also questioning 2 order numbers instead of 3) and advise the progress of my order.
I ordered shoes and followed their guidelines regarding the shoe size, one pair was larger and the other smaller, neither one of them was made according to the size I had ordered. Do not purchase from this vendor at all you will get trash!
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team