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    NewChic

Ratings On Other Platforms

Trustpilot
3.3 / 5
Better Business Bureau
1 / 5
Reviews.io
3.6 / 5
Corporate Values

Overview

NewChic has a consumer rating of 4.46 stars from 68,919 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with NewChic most frequently mention good quality, shopping experience and customer service.NewChic ranks 1st among Department Store sites.

  • Service
    594
  • Value
    2089
  • Shipping
    2096
  • Quality
    2116

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.1%
Positive
22,034
Neutral
2,516
Negative
740
View ratings trends
179
See all photos

What reviewers want you to know

Positive highlights

  • It was a great shopping experience and I will recommend this to my family and friends.
  • I am very satisfied with the quick response and the excellent customer services beside the very good products.

Critical highlights

  • Another 10 minutes wasted while I fetched my credit card and re-entered the relevant details.
  • When I asked them for proof of deliver they told me to call the POST OFFICE to get proof of no deliver.
How would you rate NewChic?
Top Positive Review

“I found that the select your State button was not working...”

Steven O.
10/22/20

I found that the select your State button was not working as I expected at first, which is why I stalled repeatedly. I absolutely adore the designs and wish my wardrobes could accommodate more. They do represent good value for money. I tried to have a Live Chat, was informed that it is really busy at the moment, and I simply could not get through to anyone. Thank goodness I discovered another way of making the "State" information work.

See positive reviews
Top Critical Review

“Return to China? Installment #2...”

Miguel R.
7/24/20

So I received a fairly quick response to my return request. It came with a lecture on how manufacturers vary in sizing. Then newchic tells me to send the return to a province in China. Seriously? That will cost more than what I paid for the incorrect merchandise. DON'T BUY FROM THEM! I will donate the blouses and have to write off what I paid, if I can.

See critical reviews

Reviews (68,919)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (372) customer service (624) delivery time (197) credit card (150) post office (50) phone number (88)
cliftonm38
1 review
4 helpful votes
March 1st, 2021
Verified purchase
• Updated review

My first experience with NewChic turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.

Sadly I returned to buy some 10 or 15 white o-neck t-shirts, 100% cotton, but there aren't any. I am still looking elsewhere.

The website is user friendly, and prices are below average, so I'll keep returning whenever I need something.

Reason I chose this business:

I was looking for a pair of waterproof trousers, I stumbled on this site, the price looked unbeatable, and here we are!

Reason I chose this product:

It met all the criteria I was after: waterproof, durable, warm, elastic, with lots of pockets.

Value
Shipping
Quality
Easy to navigate website and speedy automated checkout
January 2nd, 2021
Verified site experience
• Previous review
steveno212
1 review
3 helpful votes
October 22nd, 2020
Verified site experience

I found that the select your State button was not working as I expected at first, which is why I stalled repeatedly. I absolutely adore the designs and wish my wardrobes could accommodate more. They do represent good value for money. I tried to have a Live Chat, was informed that it is really busy at the moment, and I simply could not get through to anyone. Thank goodness I discovered another way of making the "State" information work.

obasj
1 review
5 helpful votes
April 14th, 2021
Verified site experience

Excellent so far, easy to use. However, I wish to find out if my last purchase has been fully dispatched. I ordered four trousers, only two sent, and one of the trousers was a wrong colour. Am trying to obtain the invoice to be certain. A clarification from you would be most helpful because your platform is convenient for me to shop and wouldn't want to be put off by insensitive customer service. Thank you in advance. My kind regards.

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,

Newchic Team

wendyc858
0 reviews
1 helpful vote
January 23rd, 2022
Verified site experience

It was difficult at first to navigate how to apply the discount codes. I don't know if the "first time customer" discount was applied or "free gift" will arrive but after a bit of going back and forth I did apply a code so hope it all works. You clothes look fabulous so I have my fingers crossed that everything works out alright so I am able to make this my destination for my clothes shopping in the future. Thank You! :)

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thanks for placing the order on Newchic and sorry for the inconvenience caused.

The coupons for the new user will be automatically added to the customer's account as soon as the customer signs up for a Newchic Account.
And the Free Gift is applicable for your first purchase on Newchic App.

Our website has related operation guidelines. You can check the link about the coupons:
https://www.newchic.com/help_center/coupons-and-points-faq156.html

For any further assistance, you could contact us at any time via email: vipservice@newchic.com.
We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
Newchic Team

benjaming137
1 review
2 helpful votes
November 9th, 2020
Verified site experience

Very easy to use and navigate.
2 issues;
I saw the same item under 2 sellers for different prices. (I feel this could and should be addressed), also.
At checkout it told me 15% new customer discount was the best discount but it wasn't - I had a 20% discount available, which I then, obviously, used instead.

Other than those 2 small inconveniences the website seems very well put together. Blessings to the company.

gerardd79
1 review
2 helpful votes
January 14th, 2021
Verified site experience

The products and quality, appear to be just what I'm looking for, even though I wont get the 4 pair of shoes for 2 weeks to a month. However, shipping is over $40. A better coupon for spending over a couple hundred dollars would have been nice. I'm sure it was just me, but placing my order was hell for days. I was thinking about looking into their clothes, jackets, etc. but I'm hesitant. Even though I'm excited about receiving my shoes, whenever they get here. Ty for your time

robertm4550
1 review
4 helpful votes
May 25th, 2021
Verified site experience

Good. No complaints, other than I hate doing these damn surveys. I initially put down only the word 'Good' but then it wasted my time by demanding more characters. Order confirmation, feedback options, and customer care resolution should be automatic, so why am I being asked to choose yes or no? Thank you for confirming safety of my email address. That is something I do appreciate.

lyes1
1 review
2 helpful votes
January 2nd, 2022
Verified site experience
• Updated review

Well, it has always been interesting as and when I'd do go online and browse and something will attract me to men casual shirt like for theme 'Christmas' or for 'Chinese New Year' and you guys sure enough always display good range that even my friends always asked where I purchased my cool shirts and I tell them to check out 'Newchic' and see if they're interested themselves. Anyway, you'll know that I've purchased more than one dozen of long and short sleeve casual shirts from you guys, so keep up the good work.

I'm always disappointed that the shipping fee is so...
December 17th, 2021
Verified site experience
• Previous review

I'm always disappointed that the shipping fee is so expensive each time when I purchased outfit from Newchic and nothing attractive to entice me to come back shopping on line.

cassv3
1 review
0 helpful votes
June 17th, 2021
Verified purchase
• Updated review

The site isn't always easy to navigate.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
And the delivery times can be very long. Also, often products appear as available and then you get afterwards the message that it is not, that is a disappointment. But on the whole, this is a good place to buy original clothing for a good price.

Reason I chose this business:

Lots of choice and low prices.

Reason I chose this product:

There is a lot of choice in my size, and beautiful too.

Quality
Categories are too general, would be nice to be able...
July 16th, 2021
Verified site experience
• Previous review

Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

rainerz4
1 review
0 helpful votes
January 25th, 2021
Verified purchase

From my last Order some Parts are`nt sended yet.It`s not bad, if it`s coming then.One month for delivering is much but China is far away. For the Prices of the Items i must look a lot, because it changes every Day up or down. What i don`t understand is that you are writing: from 69 or 84 EURO the Delivery is for free(or not?!)and after ordering i have to pay more than 30 Euro for sending to Germany.

Reason I chose this business:

At home i buy in more than one Supermarket only.In the Internet it is the same. I must look and compare.Are the Quality and Price okay for me, i will buy or ordering there.

Reason I chose this product:

Look above.

Value
Shipping
Quality
cherylm170
1 review
3 helpful votes
June 22nd, 2021
Verified site experience

NewChic is always easy to shop and find what you want. I buy all my bras from NewChic. The bras are of the best quality and there's a good selection for sizes that are so hard to find. They have the wide straps and back but are still pretty and sexy and comfortable. I don't even shop anywhere else for my bras now that I have found NewChic. They are also delivered in a reasonable time. I highly recommend NewChic.

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,

Newchic Team

georgeh930
2 reviews
0 helpful votes
November 8th, 2020
Verified site experience

I love the printed pattern shirts for woman, but I wish they were available for men as well. I have to guess what size in woman's to fit me.

rebeccal10
Katherine L. – NewChic Rep

Hello Joe P., we are very sorry for the inconvenience caused by the late reply. You are our very important customer. In order to further understand your situation and solve your doubts, we have upgraded the processing for you, please contact us by email:vipservice@newchic.com with problematic items and settlement questions: we will give you a satisfactory answer

andrecodringonq
1 review
1 helpful vote
November 8th, 2020
Verified site experience

Pretty easy to navigate through the site. I would recommend shopping options using fed ex or ups and allowing the customer to pay for the shipment cost. Give faster options because everyone is busy with the pandemic and need swift service. Like Amazon can deliver next day for their prime customers or 48 hour service for $15 prime charge fee per month.

robbiee9
1 review
24 helpful votes
January 14th, 2020

OK I love this Web Site (NewChic). And when people tell you that retail stores aren't necessary Tell me do you really want to buy all your shoes and fashion on Amazon? I don't think so. There's some times when you need or want more customer service and you want to actually see what you're purchasing before you buy it. Or are you just want to browse and even sample some of the perfumes or cosmetics. The legendary customer service at Newchic is on full display here.

newchicn
Newchic N. – NewChic Rep

Hi, Robbie E.,
Thank you so much for your great comment! It means a lot for us! You made my day :)

charlieb404
1 review
0 helpful votes
February 13th, 2021
Verified purchase

I orders some safety shoes for work at a real decent price, but it took a month & a half to get to me! I understand delays due to Covid, but y'all really should let consumers know that orders from CHINA could take a month or longer before taking their money! I picked express shipping because I needed my shoes at a certain time! Thank god my boss at work was understanding & I didn't get penalized for not having my safety shoes on time!

Reason I chose this business:

Google searching safety shoes, & this site came up in the 1st search page

Reason I chose this product:

I needed safety shoes for work & NewChic had the best prices for what I needed!

Value
Shipping
Quality
helenv173
1 review
0 helpful votes
October 7th, 2020
Verified site experience

Love your socofy boots, all your boots. Comfortable and well made. Very unique styles that i think are fabulous and every time i wear any i get tons i mean tons of compliments. Its a riot to be able to get big city beautiful boots on line in this small town. Very pleased. Couple pairs took a long time to arrive thats about the only issue. You guys have cool stuff

lorrainem283
1 review
0 helpful votes
July 18th, 2020

Good delivery time Sandals arrived in a week. Sadly they were too big so contacted them re: return. No problems they replied very quickly and after a few emails they refunded me in full. I did not have to return the item but as I couldn't wear them I decided to give them to charity. Excellent service no complaints whatsoever!

newchicn
Newchic N. – NewChic Rep

Hi Lorraine M., thanks so much for letting us know about your great experience with customer service! We look forward to your continued business and hope to assist you again in the future.

sarinemmal
1 review
0 helpful votes
October 28th, 2020
Verified site experience

Pretty good for what I'm assuming is a Chinese site. The always post the most beautiful clothing on instagram. I usually do t order from companies that aren't well known. Or who use instagram. But I'm taking a risk because the clothing looks so nice. I hope it also feels nice when I get the piece and I hope it's good quality. The website seemed smooth and fast and not complicated to use. I liked my experience.

nullk29
2 reviews
1 helpful vote
February 17th, 2021
Verified purchase
• Updated review

Although we're still enjoying summer, I already know that the coat I bought is exactly what I wanted, something warm and easy to wear when we hit autumn and winter. I put my order in and was agreeably surprised that my order arrived with little delay, considering the current global pandemic. I am so pleased with the colour and quality of the coat and know it is going to be well used. Thank you.

Reason I chose this business:

I chose NewChic because I can always find something I like and in my size.

Reason I chose this product:

I chose to order the coat because I just really liked the style and the range of colours available. I am retired and wear mostly casual clothes and this garment is perfect for my lifestyle and being outdoors watching grandchildren play sport, etc

Value
Shipping
Quality
Easy and quick, thank you
October 10th, 2020
Verified site experience
• Previous review
berhem
1 review
1 helpful vote
February 8th, 2021
Verified site experience

Great looking products- will know the quality/look once it arrives in person later this month. Also like the suggested items feature - seamless - and the filters on the left when searching for products. Only downside was that a few slim fit shirts only had XL sizes and not M. But overall, great experience until I have products in hand.

rebeccal10
Katherine L. – NewChic Rep

Hello Berhe M., thank you for choosing Newchic! Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Please feel free to contact us again for any kind of query related to our website. We will surely help you anytime. Hoping you receive it soon and looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

sandrah1185
1 review
0 helpful votes
February 8th, 2021
Verified purchase

I received my dress in good time, and am very pleased with it! The colour is as in the picture Ii purchased the green one) It is very comfortable and true to size (I purchased a 14 UK) and it's perfect. I'm looking forward to the warmer weather, to be able to wear it out and about.
I aim to buy a straw hat to wear with it, and would recommend to others! If you are feeling unsure whether or not to order; I'd say 'GO FOR IT' as it's well worth it :)

Reason I chose this business:

I have shopped here before, and have always been happy with what I have had :)

Reason I chose this product:

Because it looked good, and it is!

Value
Shipping
Quality
rebeccal10
Katherine L. – NewChic Rep

Dear Sandra H.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

caroln610
1 review
0 helpful votes
October 23rd, 2020
Verified site experience

I love Newchic - it has amazing clothes, different but fashionable. Seems to be first to get the "new look" clothing. The "live chat" people are good, they know their jobs and sort out queries quickly. I love the way you've set up the website - easy to check on orders and shipping, etc. You guys are jacked up. You're my GO TO website for ordering clothing. I love your guys.

ariellef8
1 review
0 helpful votes
December 11th, 2020
Verified site experience

The site seems legit and after reading countless reviews I've decided to give it a try. However, it said first time customers get 15% when they sign up and so naturally I signed up. But, there was a catch, you need to meet a certain dollar amount before the percentage is applied and I thought that was a little sketchy.

Nevertheless, I've placed my order and will write a review when I receive my items.

jefff627
1 review
0 helpful votes
April 4th, 2021
Verified site experience

First time to order. From Singapore here. Great experience so far in the website. I hope my order arrives promptly and in good condition. I love the Cash on Delivery option too, especially for first timers like us. It builds trust. Once this first one is ok, am more than happy to order again with my credit card!

rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,

Newchic Team

laurat662
1 review
2 helpful votes
October 7th, 2020
Verified site experience

I love shopping on here because you keep in my basket things i pick out until i can afford to place my order, other shops dont. Plus theres always something new or a lower price or just just completely different than what you would normally buy. I just love it. Its like walking round a market in Marrakech or Tunisia & then the Bullring :)

Q&A (644)

Answer:

A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing

By Anthony F.
See more answers (8)
Answer:

Before I purchased anything from New Chic, I had emailed them asking WHERE I would have to send the items back if they don't fit. The first reply just told me I had 14 days to return it. I then replied, again, asking if they had read my email and if the return items would have to be sent to Hong Kong or somewhere in the USA. Guess what? I never heard back from them. So I would be safe to say the returns have to be sent to China.

By Kathy K.
See more answers (12)
Answer:

Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.

By Newchic N.
See more answers (5)
Answer:

Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.

By Newchic N.
See more answers (2)
Answer:

Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.

By Newchic N.
Answer:

Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team

By Newchic N.
Answer:

Re: My order 38679401 & 38679402 3 hats ordered on 12 Nov 17 online paid by Paypal of $41.33 incl. $12.83 postage. I have yet to receive email order confirmation from Newchic although I received payment confirmation from Paypal. Please confirm my order of 3 hats (am also questioning 2 order numbers instead of 3) and advise the progress of my order.

By Byung-H C.
See more answers (5)
Answer:

I ordered shoes and followed their guidelines regarding the shoe size, one pair was larger and the other smaller, neither one of them was made according to the size I had ordered. Do not purchase from this vendor at all you will get trash!

By CRISTOBAL R.
See more answers (2)
Answer:

Have you got an English speaking returns section Mike

By Mike B.
See more answers (2)

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping

Company Representative

rebeccal10
Katherine L.
Typically responds within 3 days

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