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    Office Depot

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.4 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Office Depot has a consumer rating of 3.87 stars from 462 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Office Depot most frequently mention good place, school supplies and fast delivery.Office Depot ranks 2nd among Office Supplies Other sites.

Positive reviews (last 12 months): 6.1%
Positive
2
Neutral
1
Negative
30
View ratings trends
20
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Office Depot?
Top Positive Review

“Photo Service”

Bridget M.
3/8/21

Leo at the Chico, CA location provided us with outstanding service. He spent time to ensure our pictures were perfect and was extremely knowledgeable. I highly recommend this service.

See positive reviews
Top Critical Review

“Bad Customer Support”

Richard A.
1/6/22

I bought an almost $500 desk. The unit was not available at my local store so I had to purchase online. It was literally DROPPED off while I was a work - damaged with the end of the box destroyed. I immediately sent pictures and called OD and my CC company trying to get them to pick up or for me to bring back to the store. OD is stating I never contacted them and are pushing now for payment. Do they not realize people keep emails and phone records? Horrible customer support. I will never buy from here again.

See critical reviews

Reviews (462)

Rating

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Reviews that mention popular keywords

office supplies (36)
richarda1828
1 review
1 helpful vote
January 6th, 2022

I bought an almost $500 desk. The unit was not available at my local store so I had to purchase online. It was literally DROPPED off while I was a work - damaged with the end of the box destroyed. I immediately sent pictures and called OD and my CC company trying to get them to pick up or for me to bring back to the store. OD is stating I never contacted them and are pushing now for payment. Do they not realize people keep emails and phone records? Horrible customer support. I will never buy from here again.

Tip for consumers:
Pick up local - DO NOT SHIP TO HOUSE

Products used:
Office Desk

Service
Value
Shipping
Returns
Quality
pamelab1539
1 review
1 helpful vote
December 15th, 2021
Verified purchase

They promised next day delivery. Had I known this was not the case I would have arranged to pick the item up. When I talked to customer service they claimed weather delays. There were not any weather issues the day the delivery was scheduled. When I tried to a live chat there was no response to my question so I got off. They did call me after that but offered no discount or anything for their poor performance. I will need to be desperate to every purchase from them again and it will not be delivered.

Tip for consumers:
do not rely on their delivery

Products used:
white board

Service
Shipping
charless2044
1 review
2 helpful votes
October 11th, 2021
Verified purchase

I purchased paper on 10/6 for delivery to my residence on 10/8. The deliver person lied saying the business was closed when delivery was attempted. Because of this lack of service, I cancelled the order and ask that my money be refunded. Office Depot wants me to wait 7 to 10 days for a refund that they grabbed at the time I placed the order. This is a crappy way to do business.

Service
Shipping
tw703
1 review
2 helpful votes
September 3rd, 2021

After 5 times with customer service and 3 missed delivery dates, I am still waiting on a refund, which took 2 weeks to process, and am told it will take 2 more weeks for it to arrive in my account. Each customer service agent I spoke with either blamed the courier, the weather, or bank. Office Depot took no responsibility for any of these issues. I will never recommend delivery of any products from Office Depot. If you have an issue, you'll just have to deal with it.

Tip for consumers:
I would have picked up the item, had I known that the delivery service timelines were not guaranteed.

Products used:
furniture

Service
Value
Shipping
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bridgetm162
2 reviews
1 helpful vote
March 8th, 2021

Leo at the Chico, CA location provided us with outstanding service. He spent time to ensure our pictures were perfect and was extremely knowledgeable. I highly recommend this service.

Service
Value
Quality
claudiat117
1 review
2 helpful votes
February 23rd, 2021

Do I have to give it any star. Same story as everyone else. We should file a class action suite against them since they obviously don't care.
Order not arriving. I cancelled and it arrives 5 days later. I called to return it and for two weeks and daily calls and emails still waiting for the promised pick up that never comes. They have the nerve to say I'll get my refund when it gets to their warehouse, like that will ever happen. Asked if I can bring it to the store and they say no. Asked for a shipping label and I'll send it, no response. They are quick to charge your credit card though. This has to be illegal.

Products used:
Office supplies delivered after order was cancelled

Service
Value
Shipping
Returns
Quality
ericn441
1 review
2 helpful votes
June 21st, 2021

I should have ordered on Amazon. I went with Office Depot since the printer I ordered was $18 cheaper, but now I realize this was a mistake. It still hasn't shipped out despite an email saying it would arrive by June 9 (today is June 21). Live chat support was apologetic but just said they'd send my case for review and I have to wait several more days... still haven't heard back. I may have to just dispute the charge with my credit card and order elsewhere.

Tip for consumers:
don't order online.

Products used:
printer

Service
Value
Shipping
johnl4817
1 review
0 helpful votes
February 26th, 2022
Verified purchase

We received a used desk from them sold as new. When we gave an honest review on their website about the product, they refused to publish it. So, do not trust reviews on officedepot.com. They only accept good or decent reviews. The desk we received had children's marker drawn all over it and obvious wear and tear. I am disappointed to know that Office Depot doctors their reviews. Nothing about the review was inappropriate and we were actually kind about how they handled the return. I would deduct at least 1 star from every product on their site to get an idea of the real review.

Tip for consumers:
Deduct 1 star from all of their reviews because they only accept the good ones.

Products used:
Realspace® Broadstreet U-Shaped Executive Desk, Cherry

Item #475994

Service
Value
Shipping
Returns
Quality
linnear4
1 review
1 helpful vote
December 6th, 2020

I recently ordered only prints. Literally something so hard to mess up but yet it was. I called customer service and they were nice and seemed to fix my issue. Come to find out he lied and my ordered cant be fixed until reviewed and when I contacted again they said I have to wait at least a week. Excuse me but this is a present that would have been ready if they had done it right the first time. Taking my business to Staples.

johnv1004
1 review
0 helpful votes
March 3rd, 2021

A rep from returns department at office max in Golden colorado was very aggressive refused to help dramatic as can be passed all over because I wanted to return a printer he screamed no go to epson other employees had to hold him back one gave me his full name he was crazy I left with no refund nor a printer that worked he had to be restrained like a wild animal again his name was DENNIS MARTINEZ AT GOLDEN COLORADO OFFICE MAX

Tip for consumers:
Go to a different store

Products used:
Printer

elliottb63
1 review
1 helpful vote
July 24th, 2020

When I received the HP Laser Printer 118, I tried to print but it would not stay on. This problem rendered it unusable. The installation disk was also missing. I believe the "new" printer was actually a return with missing parts that was repackaged. The Office Depot refused the return both online and at their Boston store (suggested by their tech department).

dhirenkumars
1 review
1 helpful vote
December 17th, 2021
Verified purchase

I bought Macfree protection online on Black Friday & pick up it in Arlington south copper store, next day I went to store for return, they said they not give refund of any Microsoft products, then I call customer service and return it, I have confirmation email also. They Now important thing, I am tired to calls them they no

Service
Returns
lizh155
1 review
0 helpful votes
August 19th, 2020

I received the package less than 15 minutes ago and I'm already working on the return/refund process. Three of the four corners are damaged. There are various nicks and gouges along the sides. There is a sticky substance covering an area by one of the corners. The biggest problem, however, is that the board is visibly bent. This product needs bubble wrap or some other kind of padding to ensure safe delivery. As much as I would like to have a whiteboard, it is not worth hanging this product on my wall. Extremely dissatisfied with my Office Depot experience.

As a side note, I tried to submit this review (with photos) to Office Depot. I was notified via email that this review could not be posted because it "mentions shipping complaints". A vendor should be responsible for ensuring safe delivery of an order. A separate email also informed me that they cannot pickup the item or issue me a refund until they contact the shipping vendor and work something out with them.

liamc85
2 reviews
2 helpful votes
May 25th, 2021
Verified purchase

I've never had a good experience ordering furniture or technology online from Office Depot.com. This time I ordered a chair for curbside pick up. I received an email confirmation that the order would be ready in an hour. Then a second email said it was not really available and that a manager would call me. I didn't wait and called the store and was told me I should go back online and order the chair with a second separate transaction. My next email confirmation said it would be delivered 5/21. My next email said the chair would be delayed until 5/28. My next email said I could expect 1-2 days past 5/28. I checked the tracking today and it's being delivered 5/26. What a complete joke their online ordering process is, office max is putting items on sale showing in stock at stores that you can order from but they don't actually have any. Then office max doesn't have a handle on what's in stock at their wh or their supplier on these items they just put on sale. Not impressed, I could fix this whole process in a few weeks with their IT department.
One more thing, why there's a link to check my order on their emails yet I have to input my phone number and the order number after it takes me to their website?
Great price on the chair, the company is a mess. I just moved from as an example Boca Raton you should see the 625,000 square-foot headquarters they paid $130 million that I don't think they ever filled half of it with employees and it's probably been empty the last 15 months with people working remote.

Products used:
Office chair haven’t received it yet

elsiej25
1 review
0 helpful votes
November 12th, 2021

We are very disappointed in the invoices we had made for our business. Because they are affiliated with Office Depot we thought the quality would be good. This is NOT the case. We ordered invoices for our company and all they did was take a blank invoice and stamp our company name on the top. It's not even straight. I could've paid an employee to do that and they would have done a better job plus it wouldn't have cost us over $100.00. When I called them about it not being straight they said no refunds, too bad. Because they were NOT willing to work with us on this we found another company on line that not only created a custom invoice for our company but actually printed our company name on each invoice, Not a CROOKED STAMP and they were half the price. My advise is keep the expectation low.

Tip for consumers:
Not good at all

Products used:
Custom printing

Service
Value
Returns
Quality
sams1243
2 reviews
0 helpful votes
July 1st, 2021

They advertise next day & two day shipping on items; then when you get to the checkout they change it to several days slower.

Obviously, there have not been enough complaints for them to discontinue this deceptive practice.

Liars.

Service
Value
Shipping
Returns
Quality
janh344
4 reviews
1 helpful vote
October 26th, 2020

This company is simply a joke. I ordered multiple items that never arrived and they wanted me to go around the neighborhood and locate my package.

susang1568
1 review
1 helpful vote
August 17th, 2020

I was sold a G3000 Canon printer and for me it was pricy. I've spent the last year trying to set it up with no luck. I hired a pro to help me and he informed me $150.00 later that the printer was designed for a Microsoft machine not a Mac (my machine).
I contacted OD customer service and they basically said they were sorry and disconnected from the Chat. If I could I'd give them a zero, They won't get anymore of my business.

doreenm134
1 review
1 helpful vote
March 30th, 2021

I ordered a storage cabinet from Office Depot online. I received an email saying it was delivered however I did not receive it. I spent a month and 13 phone calls trying to get this resolved. I finally asked for a refund which never came. I spoke to supervisors etc. Everyone I spoke with would say "You will receive a call back within 72 hours" or "An email within 24 hours" or "I will personally call you back tomorrow." None of which EVER occurred. After they promised me a refund I ordered the identical cabinet from another vendor. Well shortly after receiving that cabinet the Office Depot cabinet showed up. Never a follow up call from the supervisor who was working on my refund. The WORST customer service I have ever seen. Each time I called I had to explain the situation again. Each time they would give me a new complaint number but never follow up on the old number. I just gave up!

Tip for consumers:
If your product shows up GREAT! But if you have any problems don't expect it resolved with customer service.

Products used:
Storage Cabinet

Service
Value
Shipping
Returns
Quality
megang263
1 review
1 helpful vote
December 18th, 2020

Office Depot has always been fine going in and shopping but I ordered a desk and shelf about a month ago. I've been calling almost daily for two weeks now because my email says it's "out for delivery" but then never comes. They even claimed they tried to "drop it off" even though I was there the whole day. I'm still waiting for it and everyone keeps making up excuses for where it is or why it's not here yet. Absolute garbage customer service and I've talked to 6 people now. All lying and "guaranteeing" my package will be here by the end of the day. Wouldn't even give it a one star cause they don't deserve it

Tip for consumers:
Fully recommend going to the store or not going at all. Don’t order from online it’ll save you a freaking headache

Service
Value
Shipping
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Quality
ssm3
19 reviews
53 helpful votes
November 12th, 2020

1. Trying to use their bait & switch rewards program is a total wast e of anyone's time. Having had one of their rewards card for over a decade, I have not once been able to utilize the card without some employee denying the card,; telling me: 1. Time limit for rewards has expired; or it doesn't cover the purchase of the item you have; Shop elsewhere or online, but avoid Office Depot/Max.

2.25% off on Veterans Day was a Lie. I went to check out and the clerk told me that ink was not part of the 25% off for Veteran's Day. More unending bait & switch.

dh779
0 reviews
0 helpful votes
January 13th, 2022

Incorrect shipment, so hard to return, still no refund. Don't order online from them! Customer service not able to resolve but hand off to another department and ghosted.

Products used:
Computer desk but it was returned cause they couldn’t get it right.

Service
Value
Shipping
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nursinej
1 review
0 helpful votes
December 24th, 2021

Oblivious of their duty to keep their customers safe, their delivery men came into my home without masks. Shame on you, Office Depot, for being so out of touch with omicron spread.

Tip for consumers:
Make certain that the shippers understand there is a public health crisis unfolding, because Office Depot is oblivious.

Service
Value
Shipping
Returns
Quality
trudim41
1 review
0 helpful votes
August 25th, 2021
Verified purchase

I prefer Staples because they confirm the delivery TO the CUSTOMER. Office Depot drivers just leave everything by the door, don't ring the bell, and take off.

Products used:
PPE

Shipping
janes171
186 reviews
357 helpful votes
March 13th, 2020

Cancelling orders without even notifying their customers is disrespectful and unprofessional, then to lie and try to say they will never get certain products back in stock ever again is flat out rediculous. I will not conduct business with a business that act like this towards their customers. I tried and they failed, miserably.

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