• Bookmark

    Organic Aromas

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Organic Aromas has a consumer rating of 4.79 stars from 89 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Organic Aromas most frequently mention customer service, essential oils and best diffusers.Organic Aromas ranks 2nd among Aromatherapy sites.

  • Service
    12
  • Value
    10
  • Shipping
    9
  • Returns
    6
  • Quality
    10

This company does not typically respond to reviews

Positive reviews (last 12 months): 90%
Positive
9
Neutral
0
Negative
1
View ratings trends
7
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Organic Aromas?
Top Positive Review

“Divine Nebulizer”

Marie R.
1/6/22

I received as a beautiful Christmas gift Organic Aromas Intrepid Explorer Aromatherapy Diffuser Kit. It is absolutely gorgeous, and each scent that came with this gift, divine. I just set it off on its maiden voyage, and I am completely delighted! I cannot recommend highly enough this wonderful product. No plastic! Made of ceramic and glass, wonderfully aesthetic and functional. What a fantastic company! Thank you profoundly!

See positive reviews
Top Critical Review

“2 diffusers stopped working within months of each other”

Kaitlin V.
5/15/21

I don't often write reviews, however I'm quite disappointed. I loved the look and function of my diffuser while it lasted. I bought it in 2018 and have taken great care of it, following all directions recommended by Organic Aromas. It stopped working a few months ago and was out of warranty. I was told I could send it for repair, at my own expense to have it shipped and with no guarantees. What prompted me to write this review is I now have another machine that has also stopped working. I reached out to the company to let them know, and it was reiterated I could send them for repair, again at my own expense for the shipping costs. These machines are beautifully crafted and are worth the money, provided they work longer than 3-4 years.

See critical reviews

Reviews (89)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
marier692
1 review
0 helpful votes
January 6th, 2022
Verified purchase

I received as a beautiful Christmas gift Organic Aromas Intrepid Explorer Aromatherapy Diffuser Kit.
It is absolutely gorgeous, and each scent that came with this gift, divine. I just set it off on its maiden voyage, and I am completely delighted! I cannot recommend highly enough this wonderful product. No plastic! Made of ceramic and glass, wonderfully aesthetic and functional. What a fantastic company! Thank you profoundly!

Tip for consumers:
Trust this manufacturer. Ethical and noble.

Products used:
Organics Aroma Intrepid Explorer Discovery kit

Service
Value
Quality
pamelah686
1 review
2 helpful votes
November 10th, 2020

I honestly can't imagine why everyone doesn't own an organic aroma nebulizer. I have bought 4 of these now and have given one to my mom as well as both of my kids. They work flawlessly and so much better than the typical water steam diffusers. The essential oils I have tried are very good quality as well.

kaitlinv8
1 review
0 helpful votes
May 15th, 2021

I don't often write reviews, however I'm quite disappointed. I loved the look and function of my diffuser while it lasted. I bought it in 2018 and have taken great care of it, following all directions recommended by Organic Aromas. It stopped working a few months ago and was out of warranty. I was told I could send it for repair, at my own expense to have it shipped and with no guarantees. What prompted me to write this review is I now have another machine that has also stopped working. I reached out to the company to let them know, and it was reiterated I could send them for repair, again at my own expense for the shipping costs. These machines are beautifully crafted and are worth the money, provided they work longer than 3-4 years.

Service
Value
Shipping
Returns
Quality
lizetv2
1 review
0 helpful votes
November 6th, 2021
Verified purchase

I'm happy with my Organic aroma nebulizer. It works very well and it's beautiful. The essential oils are top quality as well.

Tip for consumers:
Check the Aroma Points program.

Products used:
Explorer Aromatherapy Diffuser Kit

Service
Value
Shipping
Returns
Quality
emilyt275
1 review
1 helpful vote
March 17th, 2021

The thing I like about organic aromas is that they sell all of their parts separately. This means that their diffusers really will last you. You may have to replace small parts over time (and they will likely make you pay for it), it is a lot more environmentally friendly and cost efficient than buying trendy diffusers that are designed to last you a year or two. They have good customer service that responds quickly and generally quality products.

ba344
1 review
1 helpful vote
March 17th, 2020

I'm very impressed with the level of customer service that Organic Aromas has shown. They offer an instant messaging feature which was very helpful for my questions about products and shipping. I still can't believe that I can order directly from the website and they'll ship my diffuser all the way to Spain without any extra shipping costs! They'll even include an adapter for the different plugs here. The high standard of quality combined with the care they take of their customers has made me a customer for life!

Service
krystaln9
1 review
1 helpful vote
February 6th, 2020

I love my diffuser. I looked at many diffusers before purchasing this one. I didn't want to waste money on something that just wasn't going to last and provide the best benefits. I also read that customer service was excellent and that was another reason I went with this company. This product is everything the reviews said. I am very happy with my purchase and will continue to try more products from Organic Aromas.

alexp595
1 review
2 helpful votes
May 13th, 2020

I first discovered organic aromas a few years ago based on a recommendation from a friend. I decided to give them a try and purchase a defuser. This thing is AMAZING! The quality and oil delivery is outstanding. If you're considering an essential oil defuser please give this company a try. You will not be disappointed

Tip for consumers:
Just purchase already. You won't be disappointed

Products used:
Raindrop defuser

Service
Value
Shipping
Quality
malgorzatag1
1 review
1 helpful vote
May 2nd, 2020

This company has a friendly and very helpful contact with their customers, amazing product quality and beautiful website. You can feel it is a labour of love.

marilynep1
1 review
0 helpful votes
February 10th, 2020

Hello. Makes a hissing sound when on, plus the motor makes noise too... thus, making it extremely difficult to have on at night due to the noise level. It is even distracting during the day.

mikea1728
1 review
0 helpful votes
January 17th, 2021

I own two of the raindrop 2.0 diffusers. I love them so much i will never buy a water diffuser again! I also bought their discovery collection oil sampler... it was perfect! Their blends are awesome! Especially their signature blend! I will be buying more products soon!

Tip for consumers:
Buy a diffuser and their signature blend oil! Wow!

Products used:
Rainbow 2.0 diffuser (2 of them!) i loved it so much i had to buy one as a gift! and the discovery collection oil sampler

Service
Value
Shipping
Returns
Quality
sergios116
1 review
1 helpful vote
September 15th, 2020

I have ordered a diffuser with a set of oils. I love the fact that there is no water or heating involved resulting in a luxury experience. My house is always scented calling the attention of my guests which I already recommended to Organic Aromas.

cathic14
1 review
1 helpful vote
May 28th, 2020

Just LOVE my nebulizer diffuser! I don't have to worry about mold like with normal diffusers that require water, the essential oil scents are so much cleaner and stronger, AND it is so beautiful!

chuankiatg
1 review
0 helpful votes
August 10th, 2021
Verified purchase

Hello there,

I just want to express this is my first Nebulizer Diffuser and I read a lot of review and comparison before actually buying it. Can express how it is really amazing and it really helps my sinus problem especially using the Organic Tea Tree Oil together.

annak474
1 review
0 helpful votes
July 8th, 2020

The best cure when you get sick but you need to be very careful with glass staff. I broke mine but I'll buy new one.

franciscod39
1 review
0 helpful votes
November 28th, 2019

I purchased the Redolence Nebulizing Diffuser during the 2018 Black Friday Sale. I had originally looked for a Diffuser when I came across these Nebulizers, a whole other tier for the senses. To date I don't regret the purchase. I've experienced many scents from around the world brought to me through a bottle. Patchouli is one of my favorite scents, please give it a try. To clean your nebulizer just follow the simple rules as stated on the website, its a breeze.

Tip for consumers:
Great rewards for reviewers.

Products used:
Redolence Nebulizing diffuser

Service
Value
Shipping
Quality
jamesh4221
4 reviews
1 helpful vote
October 9th, 2021

I like that they've different varieties of aroma and very affordable too. I'll buy more once my wife comes back from abroad. Organic Aromas, thank you a lot!

Products used:
Raindrop - Nebulizing Diffuser

Service
Value
Shipping
Returns
Quality
kimbreleew
1 review
0 helpful votes
February 20th, 2020

I purchased my diffuser because I saw a blogger that I follow post a review. She loved this diffuser, and so do I. I love that you are getting the benefits of the oils without having to dilute it with water. I have had my diffuser several months now, and use it regularly. I recently purchased one for my daughter, and a couple of friends. Everyone loves it!

cheryll447
1 review
0 helpful votes
January 15th, 2020

I can't say enough about how fantastic these diffusers are! I purchased a travel sized mini-mobile one for my stressful commutes to work and the opalescence one for my office. I was worried about how much area such a small diffuser would cover and hesitant to purchase initially. I am so glad I did. Make sure to buy a large bottles of your favorite oils to keep them in stock because this diffuser does go thru them quickly. However, I am in love and will never go back to another diffuser!

kevinp693
1 review
0 helpful votes
September 27th, 2020

I never knew about Organic Aromas before, but I'm glad I found them in my search for a good nebulizing diffuser. I cannot be happier with this purchase. It's just perfect!

bernardt45
1 review
0 helpful votes
October 13th, 2020

Great customer service. Given the situation, with COVID my package is not able to be delivered any time soon so they offered me a full refund on my purchase

mindac1
1 review
0 helpful votes
October 19th, 2020

They have excellent customer service, I would say. When I received my nebulizing diffuser and started using it I noticed that the diffuser is making a loud sound which is not supposed to. So, I contacted them right away and send a video of the diffuser running. And after seeing the video, they told me that they will replace it. Sure enough, I received the replacement after sending them the broken one. The best thing, a shipping company even picked up the broken diffuser at our place and shipped it back to them. NO HASSLE!

dawns682
1 review
0 helpful votes
March 19th, 2020

The diffuser is beautiful and unlike any other diffuser I've found on the market. A little oil goes a long way to fill the room. My diffuser stopped working after 2 years. I contacted the company and received a fast response with an option for free repair.

dejuanj
1 review
1 helpful vote
August 4th, 2020

I love this diffuser because of the build quality and the amount of fragrance it puts off. Also impressed by the fact that it's waterless so that mean the oils aren't degraded. Perfect for any room.

habibh9
5 reviews
0 helpful votes
December 25th, 2020

This is in great demand right now. And it really is a very cool buy!
I advise you to try it! Everything looks very stylish and attractive. It's definitely worth buying for yourself or as a gift.

Q&A (3)

Answer:

It's definitely a legitimate business - also reliable

By Dianne T.
Answer:

I wasnt happy with my water diffuser that i bought from somewhere else. Found youtube videos from "healing cave lady" she had tons of videos on essential oils and diffusers... even one on nebulizers, which i didnt know existed! She bought hers from organic aromas, so i bought one from organic aromas! Loved it so much i bought a 2nd one for myself AND another one for a gift! I will never buy a water diffuser again!

By Mike A.
See more answers (3)
Answer:

Very easy, just e-mail them. They haven an outstanding customer service.

By Linda v.

Can’t see your question? Ask to get answers from the Organic Aromas staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Company Representative

chadp17
Chad P.
Typically does not respond to reviews

How do I know I can trust these reviews about Organic Aromas?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.8
89 reviews
Have a question about Organic Aromas?