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    Perfume.com

2021 CUSTOMER CHOICE AWARD

Perfume.com

129,717 reviews

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

Perfume.com has a consumer rating of 4.81 stars from 129,717 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Perfume.com most frequently mention great prices, free shipping and fast delivery.Perfume.com ranks 1st among Perfume sites.

  • Service
    506
  • Value
    3444
  • Shipping
    3490
  • Quality
    7164

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.8%
Positive
34,975
Neutral
1,178
Negative
374
View ratings trends
83
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What reviewers want you to know

Positive highlights

  • The shopping experience was great will definitely order again
  • They give good customer service and they shaped the items fast
  • 2021 Customer Choice Winner

Critical highlights

  • Love the site, but couldn't figure out how to delete a credit card I no longer use which was frustrating.
  • It took a long time before I realized that the process got stuck because I would not enter my email address.
  • Their emails offer a discount code and "free shipping" - but it is not free.
How would you rate Perfume.com?
Top Positive Review

“Amazing Experience!”

Mike S.
5/12/21

I wish there were more than 5 Stars! I was well recommended and would definitely recommend anyone wanting to buy from them. Great company with great products. I was initially skeptical about the website and some of the reviews. I purchased more than a few bottles and Voila! Absolutely impressed with the quality of their merchandise. They are all legit. Will definitely buy again. Thank You!

See positive reviews
Top Critical Review

“Payment declined but amount deducted from account.”

Norris S.
7/13/21

I ordered and made payment accordingly but got an auto reply mentioning payment was declined. But i got sms notifications frm my bank confirming the amount was deducted. Twice.! Since the order was unsuccessful and supposedly unpaid, i dont have any references number or tracking order number to back up my claim. This is ridiculous. Is this some kind of scam? Stay away from this website. Horrible experience.

See critical reviews

Reviews (129,717)

Rating

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Other

Reviews that mention popular keywords

shopping experience (991) customer service (336) web site (291) place order (226) credit card (70) email address (27) discount code (78)
mikes3033
2 reviews
19 helpful votes
May 12th, 2021

I wish there were more than 5 Stars! I was well recommended and would definitely recommend anyone wanting to buy from them. Great company with great products. I was initially skeptical about the website and some of the reviews. I purchased more than a few bottles and Voila! Absolutely impressed with the quality of their merchandise. They are all legit. Will definitely buy again. Thank You!

Tip for consumers:
Excellent authentic quality at reasonably low prices. Quick and hassle free delivery.

Products used:
Variety of excellent perfumes and colognes.

Service
Value
Shipping
Quality
huckb1
1 review
14 helpful votes
March 27th, 2021
Verified purchase

I was very happy with the purchase, and the products received. Everything arrived in excellent condition. Despite the warning/disclaimer provided for tester bottles, i only received one w/o a cap, and a few with a plain white box, which i don't mind one bit, it gets thrown away anyway. The Gucci Guilty, i wanted most of all, came new & sealed in original box. Aaaaaand i was allowed to make payments. What more could i ask for. Maybe faster shipping?

Reason I chose this business:

I came across them online.

Reason I chose this product:

I was familiar with most of the scents.

Value
Shipping
Quality
cynthias1355
1 review
15 helpful votes
June 28th, 2021
Verified site experience

I love Perfume.com! I've bought from them twice before, today makes the third time. They've never failed to get my order right every time! I love buying the samples because it gives me the opportunity to try new fragrances at a reasonable price. I will continue to be a repeat customer. I highly recommend this company to buy all your perfume and cologne needs. Thanks Perfume.com! I'm one happy customer!

Reason I chose this business:

I just took a chance and I'm so glad I did!

Reason I chose this product:

I wanted to try some new fragrances.

neenar1
1 review
40 helpful votes
January 31st, 2020

I love Perfume.com! Really lucky to find this website. Don't have words to express my feelings for them n their service, will order throughout my life and suggest every near n dear one about this wonderful place of authentic perfumes :)

Service
Value
Shipping
Quality
kathiem62
1 review
23 helpful votes
December 8th, 2020
Verified site experience

Your website offers a wide range of fragrances at desirable discounted prices as do many others. However, you also supply important detailed info about the fragrances, too, such as a specific list of the ingredients, top notes, body, and bottom notes, as well. This is vital information for someone desiring to purchase a new fragrance on-line. Your policy of FREE Shipping & Returns is also a plus!

Reason I chose this business:

I chose Perfume.com today for all of the reasons mentioned in my answer to your first question.

Reason I chose this product:

Whereas I have been unsuccessful at finding my favorite fragrance, Esencia de Duende by Jesus del Polo EDP for so long that I am now totally out of it, I decided that I needed to find a replacement. When I clicked on your Email with the offer of an extra 20% off, I happened to notice Jennifer Lopez's fragrance. I was thrilled to see that you also supplied all the ingredients or fragrance notes, too, with a full description of what type of a fragrance it was and when to wear it. Learning that grapefruit was one of its star ingredients tipped the scale. I was also excited to find that you had the gift set for less than $6 more than the 3.4 oz. Spray by itself so that I could also enjoy a 2.5 oz. Tube of the shower gel and the body lotions, as well.

patriciar1496
1 review
19 helpful votes
May 11th, 2021
Verified site experience
• Updated review

The site is easy enough to use, however, I find it highly annoying that after each purchase I make, I'm offered a 20% discount on my next purchase yet it's already been "entered " in the price that's quoted to all customers. You guys really don't need to try to trick customers into thinking they're getting a special discount when in reality, the same price would apply to anyone. I would keep shopping here regardless but please don't insult my intelligence.

Reason I chose this business:

I've been shopping with them for a long time. Can't see any reason to change!

Reason I chose this product:

The Pasha because my husband loves it, the Jimmy Choo and the Versace because I'm in the market for a new fragrance (or 2), and I loved the ingredients in the description of each of these fragrances. One reason why I love Perfume.com is because they take the trouble to carefully describe each fragrance.

Always easy to shop on Perfume.com
May 4th, 2021
Verified site experience
• Previous review

Always easy to shop on Perfume.com. Now, the interesting part will be if I like the 2 new fragrances I ordered!

Reason I chose this business:

I've been shopping with them for a long time. Can't see any reason to change!

Reason I chose this product:

The Pasha because my husband loves it, the Jimmy Choo and the Versace because I'm in the market for a new fragrance (or 2), and I loved the ingredients in the description of each of these fragrances. One reason why I live Perfume.com is because they take the trouble to carefully describe each fragrance.

janets1166
1 review
9 helpful votes
March 8th, 2021
Verified purchase
• Updated review

My favorite, the original Fendi perfume, was discontinued several years ago. I saw that you had a list of "Fendi like" choices. I ordered three small bottles of suggested alternatives to try and see what worked for me. I am trying them on different days, so I can see how they smell at first and how my body reacts during the day. I am so pleased with two of my choices... you made it easy and inexpensive to try to find a scent that will work for me!

Reason I chose this business:

I wanted to find a scent like the original Fendi and you had suggestions.

Reason I chose this product:

Your recommendations were worth trying.

Value
Shipping
Quality
Easy, helpful website
March 1st, 2021
Verified site experience
• Previous review

Easy, helpful website. Great choices, reasonable prices, and reliable.

Reason I chose this business:

I wanted to find a scent like the original Fendi and you had suggestions.

Reason I chose this product:

Your recommendations were worth trying.

sabrinav46
1 review
4 helpful votes
April 24th, 2021

I arrive on time and in excellent condition. Its aroma is real.
I recommend it.
I'm going to buy others more

alexc951
1 review
10 helpful votes
April 8th, 2021
Verified purchase

I received what I ordered and I am very happy with my purchase and the price at which I bought it. Delivery was slow, since they used USPS. But product was perfect and undamaged so I'm not complaining too much about that. Perfume.com also sent me an email about contacting them in case there were any shipping issues or if the package didn't get there. I was pleasantly surprised at that.

Quality
anthonyn247
1 review
22 helpful votes
September 9th, 2020
Verified site experience

All good, why I am ordering... I was suppose to receive a discount bonus from my last order? I misplaced the information, however if you wish to allow me the discount, I would greatly appreciate it, actually I have ordered several times before and never took the discount, Since I sometimes travel, can you kindly make sure both articles ordered have "very important", bottle caps. Sincerely... Anthony L. Marra

Reason I chose this business:

I have used the company before.

Reason I chose this product:

I have used them before alike the product, and so do other people when they come close.

heatherh982
1 review
7 helpful votes
May 2nd, 2021
Verified purchase

Love this & prices are good. Did not receive my first order(stolen at mailbox) but they were great enough to send money back into account. Definitely ordered again & this time with no issues.

Products used:
Pink Sugar

Service
Value
Shipping
Quality
heatherj154
1 review
23 helpful votes
February 14th, 2020
Verified site experience

Everything was/is good, except the advertisement in my email said I would have free shipping but I didn't get free shipping after all. I went ahead with my purchase though because Perfume.com is a great company with great prices and great customer service--- I'm just a little disappointed about the advertisement in my email saying I'd get (free shipping, today only) so I thought it would be free shipping on all purchases, even under $35.
Thank you

Reason I chose this business:

I've had excellent customer service with perfume.com before and they have so many fragrances to choose from, it can be hard to choose because there's so many greats I've tried before and a lot I want to and I've yet to try.

Reason I chose this product:

This scent brings me back to the time when I was little a girl and wanting a bottle of my own, seeing my grandmother or aunt's bottle and wanting one of my own

erikar95
1 review
41 helpful votes
May 22nd, 2020
Verified site experience
bruceh382
1 review
19 helpful votes
July 18th, 2020
Verified site experience

I LOVE THIS WEBSTORE! I had no idea that my favorite vintage colognes were still available, and at such good prices. I just discovered this website a couple of weeks ago on Instagram and I've already placed two orders! I'm also on the notifications list for three out of stock items, so I'll be making more purchases in the future.
Bruce from Georgia, US

triciac93
2 reviews
20 helpful votes
May 10th, 2021
Verified purchase

As you saw first order over126$$ was returned. No refund, the server used was usps.the box had large holes, lid was flat and could be accessed by anyone. Broken and completely destroyed. So that was disappointing being gifts. I ordered again one item this time 81$$ and it was supposed to be here in 3 days priority mail it was delivered 6 days. So over all its been awful. I should receive a gift discount and or make things better, somehow!

Very nasty young lady, who should not be working with public. Requested from 2 separate calls, that management to call asap. Never did get respected enough to be considerate to call. Flat out RUDE, to be treated like trash. Will not recommend, & make sure people I deal with does not use this company,who treats their customers like trash!!

Reason I chose this business:

Recommended to me.

Reason I chose this product:

My favs, gift, and husbands scents he likes.

Service
Quality
karens910
3 reviews
4 helpful votes
July 9th, 2021
Verified purchase
• Updated review

This is my first purchase with them and it could not have gone better! I bought my granddaughter this perfume she likes (Gucci Guilty) at a great price and had it sent to CA. She got in two days! Now that's fantastic customer service. They are so good about keeping you posted on your delivery status too. Perfume.com is my new go-to bc I but a lot of perfume!

Reason I chose this business:

Best price overall!

Reason I chose this product:

A gift for my Granddaughter!

Quality
Fast ordering and great price on exactly what I want
July 1st, 2021
Verified site experience
• Previous review
janettep17
1 review
30 helpful votes
May 9th, 2020
Verified site experience

FragranceNet.com offered Creed Virgin Island Water at 30% off for Mother's Day. My family wanted to buy this for me as I am a Nurse Practitioner on the front lines at our hospital. We decided to stick with Perfume.com because we have bought from you before and we satisfied. Would have been happier if we received 30% vs. the 20% off. :) In health and wellness - Ty from our family to yours.

Reason I chose this business:

Previous customers. Fragrance.net had the same Creed perfume for 30% off! We stayed with "Ole Faithful," but I love discounts and would have preferred 30% off for Mothers Day and as a Front Line Health Care Nurse Practitioner working with Covid patients.

Reason I chose this product:

Creed is 100% my favorite gift of all!

kylee122
1 review
6 helpful votes
May 4th, 2021
Verified site experience

First time ordering was awesome. Everything I was looking for & for a much more better price than what I was originally paying. Just placed my 2nd order.

pamelap832
2 reviews
0 helpful votes
March 1st, 2021
Verified site experience

Shopping was a breeze. Just today I placed my order so I haven't received my 13 or so products purchased. It took me about 3 days to re- search and learn some 400 fragrances on this site, and they were kind enough to keep them all in my "shopping cart" instead of booting them out like some sites. (I will let you know all the fabulous details when my perfumes come) I hope they include a little gratis for me, too!

Reason I chose this business:

Variety, price, good vibes!

Reason I chose this product:

Because I feel pretty today!

harryy25
1 review
6 helpful votes
March 16th, 2021
Verified site experience

Everything was nice and easy! You should change the top of your ad, where it says FREE SHIPPING, THAT lets you think shipping would be free on any amount spent and that's not the case of once you start buying. A it just so happened I was spending more than thirty five which does get me free shipping, or I would have just cancelled! I'm sure I'm not the only one that feels this way!

saurelf
1 review
3 helpful votes
November 18th, 2021
Verified site experience

My experience with perfume.com has been amazing. Your items come within the perfect time frame. If any issues arise don't hesitate to contact their customer service team; they are great problems solvers. Lastly, they will have you out here smelling like a million bucks. Leaving a trail of your aroma behind every where you go.

Thank you
PERFUME.COM

donaldb1179
1 review
0 helpful votes
March 14th, 2022
Verified site experience

Just love this company always original top quality fragrance. I tried Fragrancenet ordered a $60 bottle of designer parfum I never received it, so contacted paypal and filed a dispute against Fragrancenet they had delivery proof I never received a notice or a tracking number. So guess who got scr**d? This company is the best, quick delivery and always an authentic fragrance. Definitely found the best place online for fragrances.

Reason I chose this business:

Your the best.

janeh668
1 review
0 helpful votes
February 9th, 2022

I'll admit that I was a little dubious but I just can't say how truly pleased I am with Perfume.com. I was so sad when my Jovan was discontinued in my whole city but a customer told me to give them a try, that she was quite happy with them also.
Even with the exchange rate, (and the awesome 20% coupon they offer) the price worked out about the same as what I would have paid here in Ontario, Canada.
I am recommending this company to EVERYONE!
Thank you Perfume.com.
Jane

Tip for consumers:
You can trust Perfume.com

Products used:
perfume

Service
Value
Shipping
Quality
karenc2408
1 review
2 helpful votes
October 28th, 2021

Just when I needed an urgent but economical delivery after being disappointed by one company who cancelled my order after a day without giving a reason and because I used a foreign card; they now my money stuck in clearing processes; I came straight to here and an ordinary delivery period of 2-5 days took them less than a day. Ordered my usual old and faithful-Dior Addict and recent crush- La vie et Belle and they were spot on!

Tip for consumers:
You will thank me later.

Products used:
Cosmetics

Service
Value
Shipping
Quality
beckyh150
1 review
18 helpful votes
June 22nd, 2020

My experience was fantastic for first time ordering. I had a confirmation order within minutes of placing my order and a few hours later an update stating my order was package and being shipped including a tracking number. I ordered on a Friday and received Monday! Both perfumes were new and sealed just like when I've purchased in the department store. Extremely pleased and will definitely buy from here again. Thank You!

Q&A (150)

Answer:

Perfumes are authentic! I just got them and they are amazing!

By Zulema N.
See more answers (3)
Answer:

They are the same absolutely the real deal otherwise they would be in trouble

By Terrence M.
See more answers (2)
Answer:

I don't know, but it's a great place to buy quality perfumes at a good price!

By Zulema N.
Answer:

Yes this absolutely is real the perfumes I have gotten one spray lasts all day and I have checked them against the ones at large department stores and they are the same

By Jillian L.
See more answers (2)
Answer:

They come in different sizes it will tell you before you buy

By Terrence M.
Answer:

They are a popular site and with these prices they sell out very quickly so I'm afraid you have to keep trying

By Terrence M.
Answer:

I no it's hard to believe as they are so cheap but they are the real stuff honestly

By Terrence M.
Answer:

I suppose you could go through PayPal that's what I did no problem

By Terrence M.
Answer:

They are the real deal I couldn't believe how cheap they were until they turned up an there spot on

By Terrence M.
Answer:

Did not receive item. Has been out for delivery for days?

By Duane F.

Can’t see your question? Ask to get answers from the Perfume.com staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.

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rony18
ron y.
Typically does not respond to reviews

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