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    Pretty Little Thing

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Pretty Little Thing has a consumer rating of 1.89 stars from 468 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Pretty Little Thing most frequently mention customer service, poor quality and wrong size problems.Pretty Little Thing ranks 445th among Women's Clothing sites.

  • Service
    142
  • Value
    138
  • Shipping
    141
  • Returns
    116
  • Quality
    128

This company does not typically respond to reviews

Positive reviews (last 12 months): 0.6%
Positive
1
Neutral
7
Negative
147
View ratings trends
194
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • On top of everything, their customer service is unprofessional and slow and told me to wait 28 days for a refund.
How would you rate Pretty Little Thing?
Top Positive Review

“In love with PLT!”

Allie W.
3/23/20

I was introduced to Pretty Little Thing by an ad I saw for their collaboration with my favorite girl group Little Mix and I don't regret it at all! Every single piece I've purchased so far (I'm aiming to get the entire collection) has been gorgeously made, fits me perfectly, and I feel fierce as heck wearing it. 10/10, would recommend!

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Top Critical Review

“Looks different, faulty, threads everywhere and poor quality”

Jelena C.
4/28/20

First time bought there and so disappointed. Two dresses I purchased look different to image on site and too small. I ordered Cardigan in same size and it fits but dresses don't! Also, poor quality and one dress has a hole, threads on both everywhere. Can't reach customer service for some reason, every email says they don't receive emails at the moment. Ive never been so disappointed with online purchase! I will never buy again!

See critical reviews

Reviews (468)

Rating

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Reviews that mention popular keywords

customer service (137)
jelenac4
1 review
41 helpful votes
April 28th, 2020

First time bought there and so disappointed. Two dresses I purchased look different to image on site and too small. I ordered Cardigan in same size and it fits but dresses don't! Also, poor quality and one dress has a hole, threads on both everywhere. Can't reach customer service for some reason, every email says they don't receive emails at the moment. Ive never been so disappointed with online purchase! I will never buy again!

sheyennew3
1 review
8 helpful votes
August 2nd, 2021

Should have listened to everyone who said not to buy from them. I ordered 9 things and when I got my package it contained 5 of them. Contacted them via FB and they told me as it says they sent it all on there system it's a "to bad so sad" kinda thing and they can't do anything.
I then emailed them and 4 days later received an email saying they resent some items (ones I already received) and I can expect them in January!

So disappointed. NOT WORTH THE MONEY.

jaclynw43
1 review
1 helpful vote
February 12th, 2022
Verified purchase

Terrible experience and will never buy here again. My order took a few weeks, then when I went to return within the 45 day window, they no longer would allow it because they count the window from your order date!

Now I'm stuck with items that were bad quality and fit. They look nothing like photos online. And their customer service is inaccessible. I'd advise anybody to shop somewhere else.

Tip for consumers:
Don’t buy from them.

Products used:
None. All bad quality and fit, not as the pictures shown.

Service
Value
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Returns
Quality
t.kk
1 review
0 helpful votes
January 22nd, 2022

I've ordered from here a few times, and it's always hit or miss with the sizes, even when I look a measurements, so try to gauge as best as possible. Quality is basic, the same as fashion nova or any other boutique. Clothes are cute, 3 stars because I couldn't leave a review on an item I bought, that I wanted to let people know the poor quality of the zipper, on one of the fuzzy coats, it's just so hard to zip that I don't want to wear, otherwise it's such a cute coat.

Tip for consumers:
Just be aware of the sizing, check measurements and material of items.

Products used:
$#*!s, jackets, and biker shorts

Service
Value
Shipping
Returns
Quality
maraa5
3 reviews
36 helpful votes
April 17th, 2020

I got sent a defective item, (totally not my fault!) and talked to 2 customer service reps through email and twitter, Mavie and Matt T. Both reps were unapologetic and unprofessional even after seeing photos as proof of the defects. They asked me to send the item back at my own cost if I wanted a refund even though prettylittlething was at fault for sending me a defective item in the first place and didn't even offer to send a replacement.

nancyi556
1 review
1 helpful vote
February 10th, 2022
Verified purchase

I purchased three pairs of jeans in November 2021 for Christmas presents for my granddaughter. Due to Covid outbreaks I was unable to see her until about 2 weeks ago. The jeans do not fit. Absolutely impossible and frustrating trying to contact this company. If you live in The United States DO NOT purchase from this company. Their customer service is nonexistent. Their return policy allows 28 days. Even if I had given them to her on Christmas Day I would have been over the 28 days. Shop elsewhere.

Tip for consumers:
Don’t

Products used:
None

Service
Value
Shipping
Returns
Quality
hollys442
1 review
17 helpful votes
April 29th, 2021
Verified purchase

DO NOT BUY FROM HERE, worst customer service team I've ever dealt with. Returned my parcel over a month ago and had no email about a return. There is no direct contact for customer service only an online chat bot & they make it impossible to talk to real person - and when you do they are extremely rude and unhelpful. Starting to think I'm not getting my £200 back.

Tip for consumers:
Don’t shop here

Products used:
None

Service
Value
Shipping
Returns
Quality
kaeah
1 review
0 helpful votes
September 10th, 2019

I had trouble with my order, so I messaged the pretty little thing fb account and got a reply within half an hour! Which was very helpful a life saving. Big ups to Heather and Jessica for helping me out!

mirandam246
1 review
0 helpful votes
February 13th, 2022

I bought a set from pretty little thing. Got it today and there is a huge hole in the pants and the top had makeup all over it. The tag was already cut off. I emailed them but I'm guessing based on reviews they won't issue me a refund. Lesson learned! Never buying from this company again.
I left pictures for reference. You can't see the makeup very well in the photo but I promise you there's foundation all over it. Gross

Tip for consumers:
DONT BUY FROM THIS COMPANY!

Service
Value
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Quality
tess2
1 review
3 helpful votes
June 2nd, 2021

The quality of the clothes in itself is good in my opinion. Whatsoever, if you happen to have any issue with your order, good luck with the customer service, they are very hard to reach. It's disappointing and frustrating. Therefore, I will not buy from them again.

Products used:
Tops, unitard, shorts

Service
Value
Shipping
Quality
janessab8
1 review
0 helpful votes
January 26th, 2022

I order my jacket back a few weeks ago, I put my exact address. However, they $#*! my order over by not putting my apartment number and sent delivery TODAY to someone whos from New Jersey. I have been trying to reach out to their customer service, they never replied back for the issue. Thankfully I didn't spend 100+ dollars but, it still upsetting because all I wanted is my brown jacket. I wouldn't recommend this place and this is my first experience shopping there too.

Tip for consumers:
If you shop this online, this your risk of losing based on how much you spent. That's all I can say.

Service
Value
Shipping
Returns
jackiet125
1 review
28 helpful votes
June 22nd, 2020

I took a risk with ordering from this site because my friend had already told me they were horrible. I order 3 items that came to a total of $44.02 with shipping and all. I looked at my statement and I was charged $55.32! That should never happen. $10 is much but it's something when you are suppose to be running a professional business. I won't be order from here again because overcharging a customer makes me think the company is untrustworthy period.

tyronicap
2 reviews
1 helpful vote
January 12th, 2022

I placed a huge order due to their sale they were having, waited two weeks to receive items, I was excited about the purchase until it came in finally, One of my dress smelled horrible, like fish tbh, no way to communicate this with this company, hit them up on IG to try to locate a order in the past, No luck, Be mindful of this, you take a risk with this company as they're already millionaires and probably don't care

Tip for consumers:
Just be mindful of the idea that you may like some of the items and you may not, No communication as far as returns/questions you may have Etc they make money off of us but have the audacity not to be available even on their IG media page… shame on them ( Him Umar what’s his face)

Products used:
I wore a dress from one of my orders that were placed, It was a hit

sineads4
2 reviews
19 helpful votes
August 20th, 2020

Dress with no seams - the company have refunded me for this.

See though shorts and see through jumpsuit. Both awful quality. Advice from customer service 'dispose' or 'return'. Clearly very little thought given to the environmental consequences. Return not an option as I live outside the UK and they do not have free returns.

makaylad12
1 review
10 helpful votes
May 31st, 2021
Verified purchase

I've waited nearly two weeks for my package to arrive (which hasn't moved for nearly THREE WEEKS). Any time I reach out to customer service (which I've gone three times) they tell me to "wait 72 hours". They will not refund my money nor send me another swim suit. This was my first order from them and I will NEVER order again. A total disaster from start to finish. Wouldn't recommend them to ANYONE.

Tip for consumers:
DO NOT USE

Service
Shipping
Returns
alexav24
1 review
7 helpful votes
January 6th, 2021

First time ordering and I'm so disappointed. The quality of the clothing is poor, the fabric is so thin and see through, is poorly made and looks very cheap, just doesn't worth your money. I could never wear what I bought, it seems that they will fall apart if I do (except the two tops that I ordered, everything else is poor quality). I will attach pictures of the worst piece I received (it is a skirt), I will also attach the picture of the website of what I ordered.

Tip for consumers:
Not a tip, but just wanted to mention that I contacted them and they refunded me for the black / white skirt because it was out of stock. I decided not to return the rest of the clothes because I live overseas, so I will have to keep everything.
Also they replied very fast so at least costumer service is on point.

Products used:
Just the black top in the picture. The quality is descent. I would have wear the white one, but I ordered it a size up so it is big for me but the fabric is thick, doesn’t feel or look cheap, I have no complaints of that one.

Service
Value
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Quality
sb779
1 review
6 helpful votes
February 3rd, 2021

Ordered two items from PLT and only received one. They did not put my apartment letter on the package. FedEx put in the wrong parcel and someone else received a free dress. The next other item took 30 minutes to track and was found before someone else could get it as well. Customer service is terrible! I am out of money and dress!

Products used:
Received purse but never received dress

Service
Shipping
Quality
shanted
2 reviews
35 helpful votes
June 9th, 2020

I ordered 4 pairs of pants, different ones, all size 12. And when I finally received my package, not only were all of my clothes incorrect, they were all 16!
I then went to talk to someone about it and there customer service was HORRIBLE! I spent $110 on these and not only will they not give my money back, they want me to pay $4 a pair of pants for a refund to send back to them! What is this! As you can see in the pictures when I ordered and the receipt that they gave me DONT MATCH!

alanar31
1 review
4 helpful votes
August 7th, 2021

The items I received looked totally different than the pictures and were very poor quality! I have never written a review before but I felt compelled from this experience. The dress was supposed to be ruched bodycon but the material was loose and thin. It was like ordering from Shein except way more expensive. I do not recommend shopping here.

Products used:
Dress and shirt

Value
Shipping
Quality
taed
1 review
10 helpful votes
November 11th, 2020

I ordered two pair of nude heels both in a US 9. When I received my order, the delivery date displayed was wrong and both pair came in a size 7. When I contacted customer service she stated that a UK 7 is equivalent to a US 9. I actually wear a US 8, but I order heels one size up. I couldn't even fit my toes into the "equivalent" pair. My email notification even displayed a US 9. I know the pairs sent to me were a true 7. Now I have to pay to return. I won't be ordering again.

babalwas1
1 review
0 helpful votes
January 20th, 2022
Verified purchase

Its 2022, and i'm still waiting for an order i made in 2021 sometime in August. I've contacted them on their whatsapp service, given them my confirmed order number and am told time and time again to wait till a certain date for my order (which ofcourse never arives). I just recently WhatsApp'd them again and i get a notice saying their WhatsApp service will no longer be working by 31st Jan. I am super annoyed and disappointed.

Service
jasminew208
1 review
0 helpful votes
February 5th, 2022

I purchased itema from them that arrived damaged. I contacted them 2 weeks ago and haven't received a response, after 3 sent emails. In addition to this if your curvy! Please forget it! The quality of their pants are horrible. Nothing fits and of course being curvy is in. Hate to say it but the clothing aren't for curvy women or women with some type of shape. And getting in contact with customer service -1 rating!

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Value
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kesangl
1 review
4 helpful votes
June 1st, 2021

I bought an item 2 years back & recently bought it again in a different size. It looks completely different from color to style. It is cheaper and they claim it's a new manufacturer which isn't the main issue. The problem is they are still advertising model in the old style which is false advertisement. Plus there was a little snag on the skirt which they completely ignored and keep saying new manufacturer and made me pay for return. I've had 25 emails back and forth with them. It's like arguing with an incompetent advisors. Waste of time and money, never shopping there again.

Service
Value
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melaniea171
1 review
38 helpful votes
November 21st, 2020

I had been browsing for about 45 minutes and decided on several items to purchase. They looked so good for the price. As a last step I decided to look up reviews and came across these horrendous reviews. Thanks to all for the warnings, you can clearly see how many major issues there are and how little they care. I'll mark that business off my list for good. Too bad I wasted so much time shopping on their site. Thanks to all for your reviews.

carolineh446
1 review
1 helpful vote
December 7th, 2021

Placed an order for four winter hats. Received one item in delivery green size 6 top which
I never ordered. Sent back. Next day received a parcel with ONE hat in.
There is NO customer number to ring. Website is hard to navigate to explain situation.
The order came to small amount so I consider myself lucky and will not be pursuing this as
Not worth the stress. But will NEVER order from these again. (you been warned).

Q&A (17)

Answer:

No website is misleading. Clothes are cheaply made and do not fit well.

By T D.
See more answers (3)
Answer:

My refund via Afterpay was within 2hours, super quick.

By Jackie L.
See more answers (2)

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About the business

Shop the latest women's fashion at PrettyLittleThing from? 4. Offering thousands of must have looks & trends. Free Returns. Students get 15% off.

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elisiam
Elisia M.
Typically does not respond to reviews

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