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    Pull&Bear

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.6 / 5
Reviews.io
2.3 / 5
Corporate Values

Overview

Pull&Bear has a consumer rating of 4.33 stars from 15 reviews indicating that most customers are generally satisfied with their purchases. Pull&Bear ranks 40th among General Apparel sites.

  • Service
    6
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    7
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
1
Negative
2
View ratings trends

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Pull&Bear?
Top Positive Review

“Good store”

Earleen M.
2/3/21

I often order there clothes and I am always satisfied. Have never had a problem with the wrong color or size. Everything as described. Thanks

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Top Critical Review

“They think me and my friend was stilling some rings”

sofia d.
12/29/21

We just looked for some rings and didn't buy anything and when we want to leave the store the security guard say that he wants to take us somewhere because he see us stealing some rings and put them in our bags but then comes the manager and see that we didn't stole and have nothing in our bags but the security guard did a big scene about it... It was wrong but then they kicked us out of the store. Its not ok to do that.

See critical reviews

Reviews (15)

Rating

Timeframe

Other

earleenm2
2 reviews
0 helpful votes
February 3rd, 2021

I often order there clothes and I am always satisfied. Have never had a problem with the wrong color or size. Everything as described. Thanks

Products used:
Jumpers, T-shirts, jeans

Service
Value
Shipping
Quality
garrya34
2 reviews
22 helpful votes
July 27th, 2021

Great brand, good quality and prices are quite affordable. Usually use online-shop, everything is fine, fast delivery.

Service
Value
Shipping
Returns
Quality
charlesp1250
4 reviews
1 helpful vote
September 29th, 2021

It is really an amazing service. I ordered 5 items and they all arrived the next day in a few separate packages. Really lovely clothes, the best quality and such good prices. Would definitley advice!

Products used:
Thousand solutions black hoodie

Service
Value
Shipping
Returns
Quality
neoh7
4 reviews
0 helpful votes
October 1st, 2021

It is strange that such a nice store have only 10 reviews. So ordered my clothes they are excellent thank you for order good clothes fast shipping recomend

sofiad74
1 review
0 helpful votes
December 29th, 2021

We just looked for some rings and didn't buy anything and when we want to leave the store the security guard say that he wants to take us somewhere because he see us stealing some rings and put them in our bags but then comes the manager and see that we didn't stole and have nothing in our bags but the security guard did a big scene about it... It was wrong but then they kicked us out of the store. Its not ok to do that.

Products used:
rings

Service
Value
Shipping
Returns
Quality
juanl151
4 reviews
17 helpful votes
May 9th, 2020

Its a shame that they're not anymore at Salamanca Spain. They have a store at santa marta but its not the same. I miss the old one. Still great clothes tho

avac62
1 review
0 helpful votes
October 20th, 2021

I ordered a coat on the 11th of October which was due on the the 20-21st of October. So on the 20th I went to track my order and found it was still only in the confirmed stage, then 2 minutes later I had an email saying my cancellation was confirmed. Pull and bear had cancelled my order due to having no stock, bearing in mind this was the day it was meant to come, so essentially they had kept my money for nine days knowing full well they had no stock.

Tip for consumers:
Don’t

Products used:
Coat

Value
Shipping
Returns
Quality
aleksinr
1 review
1 helpful vote
July 3rd, 2020

I have lots items from this shop and you know, the prices are quite affordable and the shipping is also fast.

mikhails31
4 reviews
0 helpful votes
October 19th, 2021

I have never had any problems with ordering the clothes. The service is well-organised and pleasant to work with.

juanb160
6 reviews
9 helpful votes
June 13th, 2020

Verry good brand with a very correct price and website is very beautiful,
One of the most beautiful of the competitors.

brenniem
2 reviews
9 helpful votes
August 25th, 2019

Never had a bad experience! Love their merchandise.No issues and would not hesitate to purchase their products

miak18
3 reviews
18 helpful votes
July 18th, 2019

They came the next day even though I payed for standard delivery. They were a bit small so we got them sent back easily and got a slightly bigger size which was entirely free and the customer service is so helpful. I really recommend pull and bear as the customer service is great and the clothes are really nice.

henriettan2
5 reviews
8 helpful votes
June 21st, 2019

Am writing based on my experience last week. I wanted a light bomber jacket. I went to the shop but did not get the colour I wanted. So I ordered online and in less that 48 hours I got it despite the fact that i knew it will take five working days.

andrewg1305
3 reviews
0 helpful votes
November 12th, 2021

I love the products they are such good quality and great price. I recently bought two hoodies and some joggers the joggers fit but the hoodies was too small. I am 6'2''. I ordered the clothes partly with a voucher and partly with my credit card so i had to return. It was quite slow and when i tried to get in contact with customer service they often couldn't help but in the end i managed to get my money back and reorder the hoodies! Overall great clothing but customer service is poor. I also want to say delivery was fast the first time it came next day and then the next time came 3 days later! Very pleased with my clothes.

Service
Value
Shipping
Returns
Quality

Q&A (3)

Answer:

It is a Legit company they sell clothes i went to their stores in Spain

By Juan L.

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