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    Puritan's Pride

2021 CUSTOMER CHOICE AWARD

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Trustpilot
2.8 / 5
Corporate Values

Overview

Puritan's Pride has a consumer rating of 3.82 stars from 28 reviews indicating that most customers are generally satisfied with their purchases. Puritan's Pride ranks 48th among Vitamins & Supplements sites.

  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
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What reviewers want you to know

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How would you rate Puritan's Pride?
Top Positive Review

“Great Vitamins and fair prices”

Andrew K.
1/1/20

Puritan has always exceeded my expectations with online vitamins. They send coupons and discounts to make themselves competitive with the other major online retailers.

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Top Critical Review

“Order cancelled”

ADAMOU M.
3/8/17

I purchase Vitamin D-3 and K2 1000 IU/45 mcg on 22 february 2017 RECEIPT # 359281885 and one day later Puritan's Pride sent me email that the company cancelled my order So I ask them refund and until date I didn't receive this refund Really Puritan's Pride still my money I have sent a lot of email and I still waiting my refund after 22 days Puritan's Pride very dangerous company be careful

See critical reviews

Reviews (28)

Rating

Timeframe

Other

andrewk366
2 reviews
1 helpful vote
January 1st, 2020

Puritan has always exceeded my expectations with online vitamins. They send coupons and discounts to make themselves competitive with the other major online retailers.

jakek38
3 reviews
10 helpful votes
May 23rd, 2018

I have used Puritans Pride to make purchases of vitamins, calcium supplements, turmeric/curcumin, soaps & deodorant. I ordered on 5/21/18 & received my order on 5/23/18. Their delivery is consistently fast & accurate & their prices on buy 1 get 2 free or buy 2 get 4 free can't be beat. Spend $35 and shipping is free to. They allow the use of PayPal for payment as well as credit card. I have never had anything arrive damaged. This company has always been exceptional in every way. I have been using them for years.

jamese217
26 reviews
50 helpful votes
March 19th, 2018

I have been dealing with Puritans Pride for over 10 years. In that time I have never received a damaged product, incorrect product, or a miscount. Their prices are really good and it is hard to beat their sales. I have no hesitation telling people about their site.

elizabethm77
2 reviews
0 helpful votes
May 4th, 2015

I have been Puritan's Pride customer for over 20 years. It is my place to go to when I need supplements and other natural products. I am almost 50 years old. I am healthy as healthy can be. I own that to consistently good eating, regular exercise and putting inside my body excellent quality supplement from Puritan's Pride.

On top of good products they offers phenomenal prices and their customer service is top notch.

I highly recommend this website.

lindan791
1 review
0 helpful votes
March 30th, 2021

While Puritan makes good product and I have seen good results from using their supplements, the major problem is they are all too typically out of stock. On my last 4 orders with them, there was always at least one item that they were out of stock for. I've gone elsewhere each time as the wait for the items to be back in stock has averaged 3 to 4 weeks and I don't like keeping months worth of vitamins on my shelf.

Tip for consumers:
Plan your order 4 to 6 weeks in advance. They are now also selling through Walmart and Amazon and frequently run out of product.

Products used:
Vitamins and supplements

Service
Value
Shipping
Returns
Quality
brianb73
13 reviews
32 helpful votes
June 18th, 2015

If you are looking for anything, they have choices, and great prices, and free shipping on 25.00 plus orders. I think on protein shakes, they have over 700 to choose from. You need help, call the customer service people, very friendly and helpful!

missys10
7 reviews
9 helpful votes
January 25th, 2016

Bought some essential oils and oil warmers. Oils were supposed to be buy 1, get 1 free. Every single store I've ever been to during BOGO event and every single site I've ordered from with BOGO deals will subtract the cost of one item when you get one. Here, I ended up paying full price for 12 containers and got another 12 in the mail later. Some items show "out of stock" - but only after you add it to the basket. Shipping was ok.

gy164
2 reviews
1 helpful vote
March 8th, 2018

DAMAGE TO PRODUCTS, ITEMS NOT SECURE IN BOX SO SOME OF THE PACKAGES WERE BADLY DAMAGED. PRICING IS GOOD ON MOST PRODUCTS BUT I PREFER TO RECEIVE MY ORDER QUICKER, I USUALLY ORDER JUST WHEN I'M RUNNING OUT.

rochelr
3 reviews
12 helpful votes
March 16th, 2016

Thank you and will definitely use real soon.:-)

linday14
1 review
0 helpful votes
April 3rd, 2015

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

milaa
1 review
0 helpful votes
February 1st, 2015

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

steveno21
6 reviews
13 helpful votes
January 10th, 2022

I don't know what to say. I just got off the phone with a customer service rep and they basically told me they couldn't help me and go back to Ebay - even though they are the sellers. They have a selling platform on Ebay and will not help. I bought a bottle of CoQ-10 in Oct 2021. I always buy and keep a supply handy and not wait for the last minute.

When the bottles was opened it looked like someone poured a teaspoon of oil into it. What probably happened is that one of the gel-caps broke resulting in the oily residue.

They wanted nothing to do with my problem and again directed me to contact Ebay. Now, since it is over 60 day I know nothing can be done.

Oh well. Last time I deal with this company. They could care less about customer satisfaction.

adamoum
1 review
1 helpful vote
March 8th, 2017

I purchase Vitamin D-3 and K2 1000 IU/45 mcg on 22 february 2017 RECEIPT # 359281885 and one day later Puritan's Pride sent me email that the company cancelled my order So I ask them refund and until date I didn't receive this refund Really Puritan's Pride still my money
I have sent a lot of email and I still waiting my refund after 22 days

Puritan's Pride very dangerous company be careful

brendat7
16 reviews
53 helpful votes
November 14th, 2015

Love this website. Has all the vitamins you need and more. Beauty creams both Puritan Pride's brand and other brands at a low cost. Puritan brands have super great deals. The shipping for free is only around $20.00. Ships fast too. Recommend this site.

breem4
1 review
3 helpful votes
January 10th, 2018

Same problem as the last person. I ordered 4 days ago, was billed, never received an email confirmation but i have the order # saved. I have emailed every day for the past 4 days asking for a confirmation email with my recent order # and when it will ship and they keep sending me the email confirmation for the order prior to that and saying that it was delivered... but won't send my recent order. These are supplements that are vital to my health. I hate puritan's pride. I've been a loyal customer for years but now they are getting worse and treat me like garbage. Avoid them! They flat out stole my money and won't refund me or send my order. I've emailed them the confirmation # so many times!

marinav
9 reviews
30 helpful votes
December 8th, 2013

I've been ordering from this website many, really many times and have never had any issues. Only once they emailed me that some sale item I ordered went out of stock, and I got it a bit later, but otherwise they always have unbeatable prices for quality and fast shipping. Once in a while they don't send a shipping confirmation and I find the package at my door while I'm wondering if it shipped. I would highly recommend this website. I never had to contact the customer service, so I cannot comment on it at this point.

chako
1 review
3 helpful votes
January 10th, 2016

If I had written this a year ago, it would have been a rave. But there was a mistake in my order, and instead of fixing it, they just lied. They said they had changed the size of the pill, and that it was still the same product. I pointed out that the catalog still gave the old size pill, and they said they'd fix it for the next catalog.

Except they didn't. There had never been any size change, they just lied about it.

Since the supplement industry is so unregulated, trust is more important than for other products, and I have no more trust in Puritan's Pride.

Updated 8-11-2016: I take magnesium and calcium to prevent night-time leg cramps. While I was taking the Puritan's Pride products, the leg cramps got worse and more frequent. Since I changed to a different provider, I haven't had a single cramp. Same supplement, same dose, totally different outcome.

wandaa3
5 reviews
2 helpful votes
August 27th, 2015

They always have good deals on their products..

bridgetg
15 reviews
44 helpful votes
January 24th, 2013

I take quite a few supplements, some of them hard to find. This site has a good selection and the best prices I've found. Their shipping is pretty prompt and I've never had a problem with an order.

aliceinw
20 reviews
48 helpful votes
May 29th, 2015

LOVE THIS PLACE AND PIPING ROCK FOR BEST VITAMIN DEALS

kelseym1
28 reviews
69 helpful votes
November 18th, 2011

Would give 4 stars but Puritan's Pride sends too much email for my taste, even after opting out of it. Besides that aggravation, this is a great site company to get vitamins at a decent price. They have buy 2, get 3 free offers all the time and usually waive s/h fees with a minimum order. Very quick deliveries on their products.

robinj10
20 reviews
58 helpful votes
August 15th, 2013

I get most of my supplements from this site. The site is easy to navigate, and the assortment of products is vast. Shipping is very quick. I wait for their buy one get two "free" sale. Most of what I need is included in that great sale.

joev12
4 reviews
8 helpful votes
September 20th, 2013

Awsome shop for vitamins/supplements. Prices are 1/4 of drugstores. They have buy1 get1 & buy2 get 3 on puritan labled products.and have offered me free shipping on both my orders. They also have a 10% off coupon code I found on retailmenot. Free ups shipping took only 1 day from New York to R. I!

faithp
5 reviews
11 helpful votes
March 16th, 2015

They have free shipping on all orders, but this appears to have driven up the price of their products a little, but I think it's worth it in the long run. I often don't want to buy the minimum to get free shipping on other sites (like Swanson; I'm unhappy with them). Their shipments are a little slow, but I just make sure I plan accordingly.

arts2
4 reviews
5 helpful votes

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3.8
28 reviews
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