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    Shane Co.

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.9 / 5
Better Business Bureau
2.4 / 5
Corporate Values

Overview

Shane Co. has a consumer rating of 4.82 stars from 212 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Shane Co. most frequently mention customer service.Shane Co. ranks 13th among Diamond sites.

  • Service
    7
  • Value
    7
  • Shipping
    5
  • Returns
    6
  • Quality
    7
Positive reviews (last 12 months): 50%
Positive
4
Neutral
0
Negative
4
View ratings trends
2
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Shane Co.?
Top Positive Review

“The Best!”

Brenda L.
6/26/21

I brought back my ruby diamond ring to the Shane co. Last week (purchased in 2008) One the prongs was bent. I had the best customer service and no BS! I had my ring back to me within 1 week. It's absolutely gorgeous! I will never buy jewelry again from Costco. I'm sold on the Shane Co. Forever. I definitely have a friend in the diamond business! Gold stars for the Shane Co.

See positive reviews
Top Critical Review

“WORST Service ever!”

Doug B.
12/22/21

Ordered present for wife at Christmas. Promised two day delivery. Never happened. Waited all day at house. Was informed at 6:00 PM tnat it was not going to make it and would have to wait an additional day to see of it makes. Called customer service amd their answer was basically too nad so sad. Will mever do business woth company again!

See critical reviews

Reviews (212)

Rating

Timeframe

Other

brendal870
1 review
0 helpful votes
June 26th, 2021

I brought back my ruby diamond ring to the Shane co. Last week (purchased in 2008) One the prongs was bent. I had the best customer service and no BS! I had my ring back to me within 1 week. It's absolutely gorgeous! I will never buy jewelry again from Costco. I'm sold on the Shane Co. Forever. I definitely have a friend in the diamond business! Gold stars for the Shane Co.

Tip for consumers:
Don’t think twice! The Shane company is the best! They stand behind their word

Products used:
Ruby diamond ring (2008)

Service
Value
Shipping
Returns
Quality
reesed28
1 review
0 helpful votes
September 13th, 2021

I was very nervous when going and buying my engagement ring for my fiancé. The manager Charles was amazing and so helpful, he immediately gave me reassurance that I could do this and walked me through every step of the way and taught me everything I needed to know step by step. Whenever I come back to this location I will be sure to ask for Charles. 10/10 better experience than I was expecting. Cannot recommend enough!

Products used:
Engagement ring

Service
Value
Shipping
Returns
Quality
davids7653
1 review
0 helpful votes
March 2nd, 2022

I was just at the Shane Company in Alpharetta Ga a few minutes ago - today - Weds, March 2nd 2022 at 1230 pm. I met with a representative there named Robert. I think his name tag said Ocala Florida.

Robert greeted me when I came in right away. I explained that I had a pair of earrings I had purchased there that backs kept coming off. I also had an anklet of my girlfriend's that the clasp broke. It was not purchased there.

Robert took both items back and promptly repaired and cleaned both! Even the anklet that had not been purchased there.

Robert said that happy customers is the reason people keep coming back. And good reviews like this one mean everything to Tom Shane.

Well. Let me tell you. I love the Shane Company. I have purchased MANY pieces of jewelry there. I would never even consider shopping anywhere else.

Let me end this review by saying - I'm a Shane Company customer for life!

Thanks.

David Strickland
Cumming Ga.

Tip for consumers:
Shane Company - great service after the sale!

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
vanessaj16
2 reviews
23 helpful votes
April 9th, 2016

My boyfriend ordered me a ring here. I must admit it looked amazing, very nicely done piece of jewelry. However when I decided to purchase a gift for my friend on your website I faced many problems. The website is not very convenient, it is hard to find a delivery information, support team is always offline, not available for chat, the phone line is not responding as well. You should think about improving your service

jackb844
1 review
8 helpful votes
April 25th, 2020

Ordered my wife a Morganite ring and it came out perfectly. It was brilliant clout of the box and the price was very fair.

samb510
1 review
0 helpful votes
February 5th, 2020

You are the best! She said YES and you made my dream ring! She was super helpful even tho I came knowing exactly what I wanted.

mariah136
6 reviews
0 helpful votes
February 17th, 2016

Would definitely put them on my list!

aprilt194
1 review
0 helpful votes
August 25th, 2021

I walked into the Shane Co yesterday in Minnetonka, MN and was looking for a particular ring. I had purchased one from there but wasn't completely happy with the way it looked on my hand. Dana LeFavor was their to greet me with a warm smile and completely went above and beyond to help me. Dana didn't just agree with me to appease me, she was honest and I could tell TRULY cared about finding the perfect ring for me. She took her time, was very knowledgeable, not pushy and I felt like I was the only one in the store. Her attention to her clients, listening to exactly what her you are looking for just blew me away. I will never go to another Jewerly consultant again. If you are looking for someone who pays attention to details. Listens to exactly what you are looking for and TRULY cares about you walking out of Shane Co with a BIG smile, then Dana LeFavor in Minnetonka, MN is your gal. I promise you, you won't be disappointed.

Sincerely,
A VERY happy customer

Service
Value
Returns
Quality
margarets262
1 review
2 helpful votes
October 9th, 2018

The service is great! Fast delivery and a huge Collection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try.

tonyv23
Tony V.
4 reviews
14 helpful votes
June 9th, 2016

I needed an anniversary gift for my gf, I knew I wanted to get jewelry but, as a guy, I don't have a clue about that stuff. I went to the Shane Co site and it was easy from there. I clicked gifts for women and they gave me a few options like necklace, ring, earrings, bracelets... so I chose earrings. Then it showed me options like their most popular, white gold, yellow gold, items under $100... so I hit items under $100 and it narrowed my search even further. I found a great pair that I know she'll love and didn't break the bank.

alexm278
9 reviews
5 helpful votes
August 31st, 2017

The service is great! Fast delivery and a huge selection of jewelry. This the site that I recommend everybody to try.

dougb450
1 review
0 helpful votes
December 22nd, 2021

Ordered present for wife at Christmas. Promised two day delivery. Never happened. Waited all day at house. Was informed at 6:00 PM tnat it was not going to make it and would have to wait an additional day to see of it makes. Called customer service amd their answer was basically too nad so sad. Will mever do business woth company again!

kellin10
4 reviews
47 helpful votes
November 8th, 2016

Had some issues with follow through on a wedding band. Ball got dropped quite a few times. What I wanted to say was their customer service made it all good, actually they went way over and above what I would have ever expected of any company. They sent me a gift card equal to the value of the ring that I had ordered. It was extremely generous.

Doing it right

davidt200
7 reviews
1 helpful vote
January 18th, 2021

I love to woo my girlfriend with presents. And one of her favorite stuff is jewelry. I think every lady like this. So why did i choose this service? They have very beautiful jewelry, any woman will be happy to get such a gift from her man. So if guys you don't know how to surprise your girlfriends - you can browse this site

helenb73
Helen B.
4 reviews
10 helpful votes
June 18th, 2016

I have 3 daughters and wanted to get them each a little token of affection from myself and their father. I went to Shane Co and very quickly found the perfect little ring to get each girl with their birthstone. The site was so easy to navigate through and ordering was a breeze. The rings arrived right away and the girls just loved them!

ts738
1 review
0 helpful votes
January 14th, 2022

I purchased a diamond ring from Shane last summer. After making the last payment I went to pick it up. Before leaving I asked them to verify the serial number on the diamond and discovered it was not the one I had purchased. After further investigation I found out Shane had sold my diamond to another customer and the one they delivered to me was of substantially lower quality and lower value. When I asked if it was standard policy that they check serial numbers before setting and delivery, they said no. All other jewelers I have since visited said it was standard policy. I demanded my money back and found a ring at another jeweler. The moral of this story is find a jeweler you trust. If you bought from Shane before reading this, make sure the serial numbers on your diamonds match what you purchased. Note: for this review, there is no selection for zero stars. Since then Shaneco posted a response saying management would contact me to help resolve the issue and we have heard nothing.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
petera103
1 review
9 helpful votes
January 25th, 2017

A place for me to search for birthday gifts for some people ;) Its just that easy - you find the thing you need and then make a decision whether to get it here or go to your local store. The delivery is fast and safe, never had problems, though the prices can sometimes be too high.

tawnyb9
1 review
0 helpful votes
August 18th, 2021

My husband and I both got our rings here, everytime we need service done to our rings, the customer service and turnout time is awful!

Service
Value
Shipping
Returns
Quality
dessiejo
1 review
0 helpful votes
August 21st, 2021

Difficult to get an answer when you call into the Arapahoe Road office in Centennial Colorado. Very unorganized.

sandrag34
1 review
1 helpful vote
September 25th, 2015

I've been trying to buy a necklace for about a week now. My card has sufficient funds but they seem to keep cancelling my order! So fed up! Taking my business to Blue Nile instead.

davidq14
David Q.
22 reviews
0 helpful votes
April 6th, 2016

My wife and I bought our wedding bands on Shane Co website. We were very happy with the price, quality, and the free lifetime warranty.

paulw178
Paul W.
14 reviews
0 helpful votes
April 9th, 2016

i bought my now wife's engagement ring off the shane co website. it was easy and painless. i was clueless where to start and the site gently guided me through the process.

kristinp58
1 review
3 helpful votes
March 25th, 2019

This place has pretty much ruined my wedding day considering I even had to get married without my real ring and although they had me a loner ring it just wasnt the same. I waited 12 wks or longer on my ring that was supposed to take 6-8 wks i was very disappointed. We decided to go to Jared and they took care of me right away

elaineh121
1 review
22 helpful votes
March 26th, 2019

Maybe my expectations are too high since everybody else seems to be ok with getting bad service from ignorant staff. I have been to the Westminster store twice in the last month and it is obvious they are under staffed. Maybe they need to consider why that is and pay their people better. Jewely has a mark up of 3 to 4 times cost and since I have worked at a jewelry store before, I know they make BANK. Anyway, after selecting my item, I was left in line at the cashier area where only one cashier was working and already helping a couple. There was one other person in front of me in line. I stood there for several minutes while the only cashier answered question after question from the couple she was helping, meanwhile the phone rang and three additional customers accumulated behind me. She answered the phone while helping the same folks she had been with during this entire episode and it went like this, "No she is out on a break right now, I can take your number and have her call you back when she returns or you can try back in about 30 minutes if you like and she should be back by then. Oh, well I can help you with that, let me finish with the customer I have in front of me and I will be right back with you." She puts them on hold, finishes up with current customer (which has been taking at least 10 minutes) then gets back on the phone. Nevermind that she has six other customers that have been waiting in line since BEFORE the phone call came in. Who trained this ignorant soul? The customer in front of you is your most important focus. She very easily could have told the phone call that she had several other customers in line ahead of them and she would be happy to call them back at her ealiest availability. At no point in time did she ever look up at us in line or acknowledge us in any way. So here is how it ended, she was still on the phone while we all waited until her coworker came back from break, coworker helped the person in front of me then me then she finally got off the phone and that is when I left. Terrible terrible service! People are spending hundreds and thousands of dollars on totally discretionary items and this is how Shane treats his customers.

sithenw
2 reviews
13 helpful votes
April 19th, 2015

I know that Shane co claims to be the 'best in the jewelery business' and that their fifth c is 'customer service' but really, they're the worst non-commission based jewelry store I've been to. They're pushy, they ignore you regularly, they don't have a very good selection

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About the business

Visit your local Shane Co. jewelry store for the best collection of engagement rings, wedding rings and fine jewelry. Buy risk-free with our 60-day return policy and free lifetime warranty. Experience the difference today.

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4.8
212 reviews
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