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    Shopbop

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Trustpilot
2.1 / 5
Corporate Values

Overview

Shopbop has a consumer rating of 2.64 stars from 135 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Shopbop most frequently mention customer service, credit card and return shipping problems.Shopbop ranks 19th among Designer Clothes sites.

  • Service
    16
  • Value
    13
  • Shipping
    15
  • Returns
    12
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.5%
Positive
4
Neutral
1
Negative
12
View ratings trends
16
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I rang their customer service and one of the rudest ladies on earth attended to me.
How would you rate Shopbop?
Top Positive Review

“Fast Shipping”

Fiona M.
7/28/21

I've never had a bad experience shopping with ShopBop. Pricey brands, but always great quality. Shipping is always fast and reliable.

See positive reviews
Top Critical Review

“Terrible!”

Ricky C.
4/26/21

Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is. Think twice before you shop anything from this lousy company!

See critical reviews

Reviews (135)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
rickyc133
3 reviews
3 helpful votes
April 26th, 2021

Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is.
Think twice before you shop anything from this lousy company!

Service
Value
Shipping
Returns
Quality
courtneyg216
1 review
0 helpful votes
January 31st, 2022
Verified purchase

I ordered a pair of shoes that I need for a certain date so I paid for express shipping, it said they would arrive in 1-2 days but when I went to track my package it said "package is returning to seller because of customs issue" and they are now going to be coming a month later. The timing is extremely inconvenient and I don't understand why I didn't get an email or message about the delay. I also think its really stupid how you can't cancel your order and also how the customer service number doesn't work in Australia, when I tried to do a live chat it didn't work even though it was between the right times. I strongly advise to never buy from this website because it is completely unprofessional.

Tip for consumers:
never buy from here

Products used:
none

Service
Shipping
clared40
3 reviews
17 helpful votes
November 15th, 2019

I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.

I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.

sw742
3 reviews
0 helpful votes
March 18th, 2022
Verified purchase

For moral reasons I'm one of those people who boycotts Amaz*n and haven't bought anything from them in like a decade because of their awful labor practices. Despite this, even though I think Shopbop is technically owned by Amaz*n, I can't keep myself away. Their selection is always top quality stuff, and if you wait long enough and keep checking back you can get these gorgeous designer items for a fraction of their original price as they're always having really great sales.

Service
Value
Shipping
Returns
Quality
kellyc1085
1 review
1 helpful vote
November 11th, 2021

I received my order in 16 days, they used to ship on the same day and arrive within 3-4 days. My dress came without the matching waist belt. I contacted them, they said that it was unfortunate, there was nothing that they could do and blamed that my order might be tampered. They couldn't re-send or compensate for the missing piece. Do note that they state no refund and no exchange on sale items because some of the items have missing pieces! I have been buying from ShopBop for many years, their customer and shipping service went from 5 stars to no star. I won't be ordering from them again. Buy at your own risk!

Tip for consumers:
You might want to think twice before shopping at ShopBop. Shipping is too slow and they don't guarantee to refund for sale items even when there are missing pieces.

Products used:
-

Service
Value
Shipping
Returns
Quality
susanc2671
1 review
1 helpful vote
November 26th, 2021

The P. E NATION Game Day Jacket went on sale on Amazon for $52 less than what I paid, the day after I received the jacket.

Yet when I called ShopBop.com to ask for them to honor the sale price, they said that because I bought the jacket on Amazon, they're unable to adjust the price.

This company is owned by Amazon, so unclear why they can't honor their own sale price on Amazon.

Completely unacceptable.

Service
Value
Shipping
Returns
Quality
ivyc55
1 review
3 helpful votes
October 26th, 2020

Terrible service from Shopbop.
I bought a flip flop last week but cannot receive tracking updates until yesterday. Therefore, I sent an email to follow up it. Unfortunately, their CS just tell me THE ORDER WAS CANCELLED AUTOMATICALLY WITHOUT ANY ISSUE AND NOTICE! Unless I sent this email to ask for, I have no ideas that the order had been cancelled :( Plus, they LOCK MY MEMBERSHIP ACCOUNT WITHOUT ANY REASON and I cannot login to view on the situation with my account.
When I get into their website, I found that THE PRODUCT IS STILL SELLING IN WEBSITE WITHOUT ANY CHANGES! I'm really don't understand what happens to them, have to cancel my order with enough stock :(

saml421
1 review
9 helpful votes
January 25th, 2021

1st time order on 12 Jan 2021 and Shopbop cancelled my order without any notice. A week later, I contacted customer service and they said my Amex card didn't go through and locked my account. But at least should send me an email to let me know since my account was locked.

2nd time order, they send me an EMPTY BOX! Thought of any stealing happened in between. Used the scale to measure the weight of empty box + package which perfectly matched with DHL's indicated weight, it means Shopbop sent me empty box!

Contacted Shopbop customer service and required to send back the same item as it's a gift for my sister whose birthday just few days away. Soon they told me, yes they made the mistake and would be "Happy" to refund me. Because they charged me in USD currency, I even have to bear the difference of exchange rate charged by the credit card company.

It's the worst online shopping experience I've had. The customer service asked if I preferred to have refund and my answer was "I'd like to re-deliver the item". But they sent me a refund email right after and said "happy" to refund me. Then why bother to ask if I want to have refund?

I spent time to search for the gift and gave enough time for delivery but ended up with such horrible shopping experience with Shopbop. I would never ordered from Shopbop again. And if you are reading and consider buying gift from Shopbop, re-consider it!

Products used:
Card holder

Service
Value
Shipping
Returns
Quality
sharleene3
1 review
1 helpful vote
September 27th, 2021

I had ordered clothes for a wedding event, on the basis of it being delivered to me by 30 August 2021, as Shopbop had indicated at the time of check out. However, shipping was not done via DHL or FedEx as per usual, but by another shipping provider called ECMS, which as you'll see from other concurring reviews online, is horribly inefficient. Despite my constant chasers to Shopbop and ECMS, the item arrived many days late, long after my event.

I asked that Shopbop bear the cost of return shipping, given that it was Shopbop that had failed to deliver on its estimated promise of express delivery. Shopbop has refused to do so.

In short, poor service in terms of shipping and even more appalling service recovery. Very disappointing given that I have been a loyal Shopbop customer for more than a decade. Usually items are shipped very promptly by DHL or FedEx, but ECMS is utterly disastrous - hardly any tracking updates, items stuck in transit for the longest time.

I would now certainly not recommend Shopbop to anyone looking to obtain their items within a short time. Their delivery dates at check out are simply unreliable, and their promise of 2-4 days' shipping is evidently a sham.

oanas3
1 review
1 helpful vote
August 25th, 2020

Poor delivery services in Romania

Poor delivery services in Romania, since they work with DHL which refuses to deliver the parcel without: additional forms, personal info and moreover to pay the transport fee again since the invoice was issued with the total amount (product + fee + duties). I didn't received the parcel and I decided to let it go. It is a shame!

magdalenak14
1 review
3 helpful votes
July 18th, 2020

I have purchased 3 pairs of Levi's 501 skinny jeans. Size 24 purchased was exactly same as size 25... but as per Shopbop it is not their problem but the customer's. Instead of helping with the refund and covering the return shipping costs they have claimed that they are not responsible for sizing. But as the jeans are obviously faulty it is the seller who should manege that with the manufacturer instead of client being responsible for unnecessary costs. Super unhelpful.

gaylep43
1 review
21 helpful votes
May 14th, 2020

Purchased Robert Clergerie shoes. Fake. Paid $280AU as indicated but without my knowledge until I looked at my bank statement was charged another $160 for duties taxes etc. what a scam. Will never purchase again.

izzata1
1 review
9 helpful votes
April 25th, 2020

Bought a necklace from Shopbop. 14K diamond bla bla bla. Price stated was US$1395 but was slashed to US$411 excluding tax and delivery cost. When the item arrived, I went to check for its value in a pawn/jewellery shop. And I found out its worth only about US$35. UTTERLY DISAPPOINTING!

laurens333
2 reviews
4 helpful votes
March 22nd, 2019

I usually don't write reviews. I buy several tops, pants and dresses here and everything is just fine. But my friend is very unsatisfied with their return service so I guess they still need to improve it.

janicew575
1 review
0 helpful votes
February 14th, 2022

I bought an item from them for next day delivery and paid extra for it. The page showed me the delivery day as the next day. However, the item was not delivered and when I reached out to them, they denied the promised delivery date and did not return my overnight shipping fee. I wanted to give them a try; however, definitely not shopping from them again.

Service
Returns
arniek1
1 review
5 helpful votes
June 5th, 2020
• Updated review

Promised refund. Never received refund. Originally order in February. June still nothing. Do not buy from them

Bought hearing aids
May 13th, 2020
• Previous review

Month and a half to receive them. First one I tried was very noisy. Asked for return and refund. A month later they keep telling me problems with refund. Then give us 7 more days. Over 3 months nothing. STAY Away from there site

rebeccak302
1 review
8 helpful votes
February 28th, 2020

Ordered an item over 3 weeks ago, still have not received it.
They were quick to take the money though.
This is why I hesitate to order online.
Sent an email to customer service with no reply.

alicias139
2 reviews
2 helpful votes
September 24th, 2019

The 1st time, i bought a red bag, it looks very well. However, the 2nd time i bought a tory burch bag, it just like a Second-hand item, luckily, the customer service help me return it no shipping fee. I will been shopped there more times.

fionam148
1 review
0 helpful votes
July 28th, 2021

I've never had a bad experience shopping with ShopBop. Pricey brands, but always great quality. Shipping is always fast and reliable.

hayleighb5
1 review
1 helpful vote
October 25th, 2021

Bought an item on the 15th, it's the shipped a week later and it still hasn't moved from the initial place. Slow as hell, wouldn't recommend unless you're shopping for Christmas in Easter.

Service
Value
Shipping
Returns
Quality
st487
1 review
2 helpful votes
July 29th, 2020

I purchased a purse for my daughter's birthday. Wanted to be sure she received on time so I had it shipped directly to her. I paid for it to be gift boxed and 2 days after it was delivered I received an email from them that they could not gift box because they didn't have a box to fit it, and they advised they would credit my cc for the fee I paid for the gift box. I replied to the email questioning why they didn't inform me before it shipped. They never replied. Very unhappy that my daughter's birthday present arrived unwrapped. I will not do business with them again!

rebeccam369
2 reviews
3 helpful votes
July 20th, 2020

I made sure that I clicked on there
I made sure that I clicked on there website to convert to AU dollars, but I was charged in US dollars, more than double the price I ordered it. It's misleading and deceptive

l224
1 review
0 helpful votes
August 20th, 2021

I placed an order for a pair of Veja sneakers at Shopbop. The sneakers cost US$120. I entered the promo code provided in the website. The checkout showed that I succeeded in having a 15% off discount. That means I just paid US$102 for the product.
However, I found that US$120 were deducted from my credit card account. I asked the shop to do immediate follow-up and return US$18.00 to my card account.
I have sent six emails to the Customer Service for enquiry, but they have not responded to any of my request. I am extremely disappointed with their lack of response and their service.

Tip for consumers:
Not recommended to shop at Shopbop!

Products used:
Shoes

Service
Value
Shipping
annabele11
1 review
0 helpful votes
June 13th, 2021

I made a purchase of Levi's jeans for $ 68 + shipping 15$. The item arrived and its turns out to be to large and really not flattering.
And now the Shock Effect, so now i want to return the item and it turns out I'll have too pay a $ 65 fine (the amount is depending on the country) the absurdity is that if I send the item back I will not get a refund and I'll probably have to pay extra
Simple Math I paid $ 68 + $15 shipping and now I'll have to pay $ 65 fee + shipping. I ask to exchange an item - they refuse
I asked for a fair solution, and all I got was a laconic answer and a lot of "unfortunately, but we can not..."
I order from lots of sites ASOS, revolve, even SHEIN I have never seen such a policy
This is the dumb. I don't know what to do:-(

Tip for consumers:
Do not purchase from this site the return policy it is simply fraud

Products used:
I was stuck with jeans that were not my size and I have nothing to do with it

Service
Value
Shipping
Returns
Quality
benr569
1 review
0 helpful votes
October 26th, 2021
Verified purchase

To KIM FLEISSNER AND THE TEAM

Your Shipping service has deteriorated tremendously.
Guaranteed express shipping 2-4 days? YES, for the past years but it took 2 weeks to receive all my Parcels now, consistently for the past 7-8 orders (these items were NORMAL PRICE and wasn't during sales peak period) that were made this year.

Emailed and followed up with your customer service team all they do was sent a "template" reply - [ Thank you for your email and your continued patience. I am so sorry for any inconvenience that may result from your order having not shipped when you were originally anticipating, and for any delay in receiving a reply to your inquiry.] does this help? NO.

KIM FLEISSNER if you are reading this or if this message has been reached out by your customer service rep, you seriously need to work on improving your deliverables with your customers, perhaps work out another option for express delivery charges if your cost is increasing Instead of putting a guaranteed clause on your website and fail to deliver after.

I'm glad that these were escalated to the circle of my friends who had at least 300k followers and they had since stopped buying from shopbop and switched to your rival site cos these sites mean what they do. Unlike shopbop. Bop your service. I can't believe I'm writing a negative review after being a customer for the past 10 years. I'm leaving.

Q&A (13)

Answer:

Not a trustworthy company ordered item in February still no refund for the junk item I received

By Arnie K.
See more answers (2)
Answer:

Hi Georgia, Thank you for reaching out! I can confirm that we have 2 of the Marvellous Midi Dress in red available in a size 8. If you are still interested in purchasing this dress, I recommend doing so at your earliest convenience so you dont miss out.

By Lauren D.,

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About the business

FREE RETURNS & FREE 3-DAY SHIPPING WORLDWIDE - 1-877-SHOPBOP - Dresses, Handbags, Shoes, Jeans, Tops and more.

Company Representative

laurend74
Lauren D.
Typically does not respond to reviews

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