Shopbop has a consumer rating of 2.64 stars from 135 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Shopbop most frequently mention customer service, credit card and return shipping problems.Shopbop ranks 19th among Designer Clothes sites.
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I've never had a bad experience shopping with ShopBop. Pricey brands, but always great quality. Shipping is always fast and reliable.
Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is. Think twice before you shop anything from this lousy company!
Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is.
Think twice before you shop anything from this lousy company!
I ordered a pair of shoes that I need for a certain date so I paid for express shipping, it said they would arrive in 1-2 days but when I went to track my package it said "package is returning to seller because of customs issue" and they are now going to be coming a month later. The timing is extremely inconvenient and I don't understand why I didn't get an email or message about the delay. I also think its really stupid how you can't cancel your order and also how the customer service number doesn't work in Australia, when I tried to do a live chat it didn't work even though it was between the right times. I strongly advise to never buy from this website because it is completely unprofessional.
Tip for consumers:
never buy from here
I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.
I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.
For moral reasons I'm one of those people who boycotts Amaz*n and haven't bought anything from them in like a decade because of their awful labor practices. Despite this, even though I think Shopbop is technically owned by Amaz*n, I can't keep myself away. Their selection is always top quality stuff, and if you wait long enough and keep checking back you can get these gorgeous designer items for a fraction of their original price as they're always having really great sales.
I received my order in 16 days, they used to ship on the same day and arrive within 3-4 days. My dress came without the matching waist belt. I contacted them, they said that it was unfortunate, there was nothing that they could do and blamed that my order might be tampered. They couldn't re-send or compensate for the missing piece. Do note that they state no refund and no exchange on sale items because some of the items have missing pieces! I have been buying from ShopBop for many years, their customer and shipping service went from 5 stars to no star. I won't be ordering from them again. Buy at your own risk!
Tip for consumers:
You might want to think twice before shopping at ShopBop. Shipping is too slow and they don't guarantee to refund for sale items even when there are missing pieces.
The P. E NATION Game Day Jacket went on sale on Amazon for $52 less than what I paid, the day after I received the jacket.
Yet when I called ShopBop.com to ask for them to honor the sale price, they said that because I bought the jacket on Amazon, they're unable to adjust the price.
This company is owned by Amazon, so unclear why they can't honor their own sale price on Amazon.
Terrible service from Shopbop.
I bought a flip flop last week but cannot receive tracking updates until yesterday. Therefore, I sent an email to follow up it. Unfortunately, their CS just tell me THE ORDER WAS CANCELLED AUTOMATICALLY WITHOUT ANY ISSUE AND NOTICE! Unless I sent this email to ask for, I have no ideas that the order had been cancelled :( Plus, they LOCK MY MEMBERSHIP ACCOUNT WITHOUT ANY REASON and I cannot login to view on the situation with my account.
When I get into their website, I found that THE PRODUCT IS STILL SELLING IN WEBSITE WITHOUT ANY CHANGES! I'm really don't understand what happens to them, have to cancel my order with enough stock :(
1st time order on 12 Jan 2021 and Shopbop cancelled my order without any notice. A week later, I contacted customer service and they said my Amex card didn't go through and locked my account. But at least should send me an email to let me know since my account was locked.
2nd time order, they send me an EMPTY BOX! Thought of any stealing happened in between. Used the scale to measure the weight of empty box + package which perfectly matched with DHL's indicated weight, it means Shopbop sent me empty box!
Contacted Shopbop customer service and required to send back the same item as it's a gift for my sister whose birthday just few days away. Soon they told me, yes they made the mistake and would be "Happy" to refund me. Because they charged me in USD currency, I even have to bear the difference of exchange rate charged by the credit card company.
It's the worst online shopping experience I've had. The customer service asked if I preferred to have refund and my answer was "I'd like to re-deliver the item". But they sent me a refund email right after and said "happy" to refund me. Then why bother to ask if I want to have refund?
I spent time to search for the gift and gave enough time for delivery but ended up with such horrible shopping experience with Shopbop. I would never ordered from Shopbop again. And if you are reading and consider buying gift from Shopbop, re-consider it!
I had ordered clothes for a wedding event, on the basis of it being delivered to me by 30 August 2021, as Shopbop had indicated at the time of check out. However, shipping was not done via DHL or FedEx as per usual, but by another shipping provider called ECMS, which as you'll see from other concurring reviews online, is horribly inefficient. Despite my constant chasers to Shopbop and ECMS, the item arrived many days late, long after my event.
I asked that Shopbop bear the cost of return shipping, given that it was Shopbop that had failed to deliver on its estimated promise of express delivery. Shopbop has refused to do so.
In short, poor service in terms of shipping and even more appalling service recovery. Very disappointing given that I have been a loyal Shopbop customer for more than a decade. Usually items are shipped very promptly by DHL or FedEx, but ECMS is utterly disastrous - hardly any tracking updates, items stuck in transit for the longest time.
I would now certainly not recommend Shopbop to anyone looking to obtain their items within a short time. Their delivery dates at check out are simply unreliable, and their promise of 2-4 days' shipping is evidently a sham.
Poor delivery services in Romania
Poor delivery services in Romania, since they work with DHL which refuses to deliver the parcel without: additional forms, personal info and moreover to pay the transport fee again since the invoice was issued with the total amount (product + fee + duties). I didn't received the parcel and I decided to let it go. It is a shame!
I have purchased 3 pairs of Levi's 501 skinny jeans. Size 24 purchased was exactly same as size 25... but as per Shopbop it is not their problem but the customer's. Instead of helping with the refund and covering the return shipping costs they have claimed that they are not responsible for sizing. But as the jeans are obviously faulty it is the seller who should manege that with the manufacturer instead of client being responsible for unnecessary costs. Super unhelpful.
Purchased Robert Clergerie shoes. Fake. Paid $280AU as indicated but without my knowledge until I looked at my bank statement was charged another $160 for duties taxes etc. what a scam. Will never purchase again.
Bought a necklace from Shopbop. 14K diamond bla bla bla. Price stated was US$1395 but was slashed to US$411 excluding tax and delivery cost. When the item arrived, I went to check for its value in a pawn/jewellery shop. And I found out its worth only about US$35. UTTERLY DISAPPOINTING!
I usually don't write reviews. I buy several tops, pants and dresses here and everything is just fine. But my friend is very unsatisfied with their return service so I guess they still need to improve it.
I bought an item from them for next day delivery and paid extra for it. The page showed me the delivery day as the next day. However, the item was not delivered and when I reached out to them, they denied the promised delivery date and did not return my overnight shipping fee. I wanted to give them a try; however, definitely not shopping from them again.
Promised refund. Never received refund. Originally order in February. June still nothing. Do not buy from them
Month and a half to receive them. First one I tried was very noisy. Asked for return and refund. A month later they keep telling me problems with refund. Then give us 7 more days. Over 3 months nothing. STAY Away from there site
Ordered an item over 3 weeks ago, still have not received it.
They were quick to take the money though.
This is why I hesitate to order online.
Sent an email to customer service with no reply.
The 1st time, i bought a red bag, it looks very well. However, the 2nd time i bought a tory burch bag, it just like a Second-hand item, luckily, the customer service help me return it no shipping fee. I will been shopped there more times.
Bought an item on the 15th, it's the shipped a week later and it still hasn't moved from the initial place. Slow as hell, wouldn't recommend unless you're shopping for Christmas in Easter.
I purchased a purse for my daughter's birthday. Wanted to be sure she received on time so I had it shipped directly to her. I paid for it to be gift boxed and 2 days after it was delivered I received an email from them that they could not gift box because they didn't have a box to fit it, and they advised they would credit my cc for the fee I paid for the gift box. I replied to the email questioning why they didn't inform me before it shipped. They never replied. Very unhappy that my daughter's birthday present arrived unwrapped. I will not do business with them again!
I made sure that I clicked on there
I made sure that I clicked on there website to convert to AU dollars, but I was charged in US dollars, more than double the price I ordered it. It's misleading and deceptive
I placed an order for a pair of Veja sneakers at Shopbop. The sneakers cost US$120. I entered the promo code provided in the website. The checkout showed that I succeeded in having a 15% off discount. That means I just paid US$102 for the product.
However, I found that US$120 were deducted from my credit card account. I asked the shop to do immediate follow-up and return US$18.00 to my card account.
I have sent six emails to the Customer Service for enquiry, but they have not responded to any of my request. I am extremely disappointed with their lack of response and their service.
Tip for consumers:
Not recommended to shop at Shopbop!
I made a purchase of Levi's jeans for $ 68 + shipping 15$. The item arrived and its turns out to be to large and really not flattering.
And now the Shock Effect, so now i want to return the item and it turns out I'll have too pay a $ 65 fine (the amount is depending on the country) the absurdity is that if I send the item back I will not get a refund and I'll probably have to pay extra
Simple Math I paid $ 68 + $15 shipping and now I'll have to pay $ 65 fee + shipping. I ask to exchange an item - they refuse
I asked for a fair solution, and all I got was a laconic answer and a lot of "unfortunately, but we can not..."
I order from lots of sites ASOS, revolve, even SHEIN I have never seen such a policy
This is the dumb. I don't know what to do:-(
Tip for consumers:
Do not purchase from this site the return policy it is simply fraud
I was stuck with jeans that were not my size and I have nothing to do with it
To KIM FLEISSNER AND THE TEAM
Your Shipping service has deteriorated tremendously.
Guaranteed express shipping 2-4 days? YES, for the past years but it took 2 weeks to receive all my Parcels now, consistently for the past 7-8 orders (these items were NORMAL PRICE and wasn't during sales peak period) that were made this year.
Emailed and followed up with your customer service team all they do was sent a "template" reply - [ Thank you for your email and your continued patience. I am so sorry for any inconvenience that may result from your order having not shipped when you were originally anticipating, and for any delay in receiving a reply to your inquiry.] does this help? NO.
KIM FLEISSNER if you are reading this or if this message has been reached out by your customer service rep, you seriously need to work on improving your deliverables with your customers, perhaps work out another option for express delivery charges if your cost is increasing Instead of putting a guaranteed clause on your website and fail to deliver after.
I'm glad that these were escalated to the circle of my friends who had at least 300k followers and they had since stopped buying from shopbop and switched to your rival site cos these sites mean what they do. Unlike shopbop. Bop your service. I can't believe I'm writing a negative review after being a customer for the past 10 years. I'm leaving.
Not a trustworthy company ordered item in February still no refund for the junk item I received
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