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    Sylvane

Ratings On Other Platforms

Better Business Bureau
4.2 / 5
Corporate Values

Overview

Sylvane has a consumer rating of 3.04 stars from 15 reviews indicating that most customers are generally satisfied with their purchases. Sylvane ranks 15th among Appliance sites.

  • Value
    1
  • Shipping
    1

This company does not typically respond to reviews

Positive reviews (last 12 months): 55.6%
Positive
5
Neutral
0
Negative
4
View ratings trends
6
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How would you rate Sylvane?
Top Positive Review

“Richard S Dodd”

Richard D.
1/7/22

I bought 3 exhaust dual fans to exhaust the extra heat in my heater boiler room on my first floor, into the crawl space in my basement area and it all works extremely well. The personal taking the order explained how the fans are designed to work when I ordered them, and they work as described and they are doing their job quite well I has been a pleasure working with staff taking the orders. $#*! Dodd

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Top Critical Review

“Dishonest Company”

Jerry B.
12/2/21

After waiting over a month, I was informed when I called s Sylvane Representative that my order was out of stock and they had absolutely no clue as to when it would be delivered. It was in stock when I made the purchase. I ended up canceling my order. Why would a company sell you an item with no clue as to its delivery? I will be doing my buseness with a more ethical company.

See critical reviews

Reviews (15)

Rating

Timeframe

Other

roberts6253
1 review
0 helpful votes
January 28th, 2022

What a terrible company. I ordered a $1,000 air purifier. The page led me to believe these items were in stock. The ordered was placed on December 26th. As of 1/28/2022 I have not heard boo or hiss although they took my funds on the date of the order. Contacting them today, they told me oh, that item is being direct shipped from the manufacture. Had I know the item was not in stock. I was told to check with the manufacture. BAH what a worthless company. Hell would freeze over before I bought anything from them again.

Products used:
Airpura 600UV

Service
Value
Shipping
jerryb678
1 review
1 helpful vote
December 2nd, 2021
Verified purchase

After waiting over a month, I was informed when I called s Sylvane Representative that my order was out of stock and they had absolutely no clue as to when it would be delivered. It was in stock when I made the purchase. I ended up canceling my order. Why would a company sell you an item with no clue as to its delivery? I will be doing my buseness with a more ethical company.

tablef
41 reviews
260 helpful votes
April 12th, 2011

Both our fans went out within 2 days. I ran to the local hardware store for a replacement fan in a panic to assure "poopie-do" gets a good night's sleep. The second fan, I wanted to try a "Vornado."

I shopped online using the google product search engine and found a bunch of stores had the fan with prices varying about $35. As usual, Amazon was listed as the best price.

Looking closely at the results, I found Sylvane.com actually had the best price, but not quite the number of reviews. After checking-out the site's credentials, using SJ and SJ learned techniques, I decided to give sylvane.com a try.

They have a wide selection of air conditioning products like dehumidifiers, heaters, A/C units, filters, purifiers, fans, etc... And they have good prices with free shipping.

They processed and shipped my order promptly and provided good communication. I highly recommend this site.

janeb1041
1 review
1 helpful vote
December 29th, 2021
Verified purchase

Used it once - belt broke - the ONLY thing not covered in the warranty. Repair at my cost - use it twice - belt blew. I had to junk it after nearly $600.00 and it now sits in my basement gathering dust. We bought another Miele which is over a grand. AT LEAST IT WORKS. Will never deal with Sylvane again.

richardd2070
1 review
0 helpful votes
January 7th, 2022
Verified purchase

I bought 3 exhaust dual fans to exhaust the extra heat in my heater boiler room on my first floor, into the crawl space in my basement area and it all works extremely well. The personal taking the order explained how the fans are designed to work when I ordered them, and they work as described and they are doing their job quite well I has been a pleasure working with staff taking the orders. $#*! Dodd

willh262
1 review
2 helpful votes
August 8th, 2021
Verified purchase

I purchased an Aprilaire Dehumidifier from Sylvane that came with a 5 year warranty. It was "bstock" that supposedly had only cosmetic damage. Their site states that such units are in perfect operating condition and come with the full manufacturers warranty, 5 years in this case. I was suspicious of it but Sylvane convinced me the unit was operating properly. After about 2 years it started icing up and shutting down. I found that an impact prior to my purchase had knocked the compressor out of line and must have caused a minor refrigerant leak. I contacted Aprilaire who were prepared to replace the unit, but when they checked their records they found Sylvane had already claimed the warranty on this unit so Aprilaire will not warranty it. Sylvane refuses to do anything.

Products used:
Aprilaire Dehumidifier

Service
Value
Shipping
Returns
robertm5601
1 review
0 helpful votes
December 30th, 2021
Verified purchase

Item shipped quickly although poorly packaged. Returned the item (my mistake) 30 days later for a prompt refund.

phillipj134
1 review
0 helpful votes
January 6th, 2022
Verified purchase

I received a call back in a couple hours and the technician was very helpful & knowledgeable although I had already got the unit operating.

Thanks for the help

garyv135
1 review
4 helpful votes
August 11th, 2020

Made a purchase on 6-24-20, waited 6 weeks, no response from Sylvane. I sent an email requesting information on my order, after checking a couple days later, they canceled my order. Their excuse was that I ordered it 6 weeks ago? What? My expected delivery was 8-27-20, I was ok with that. They said I can reorder it and expect delivery near the end of August?
8-27 Is Near the end of August? Now they have almost $1,000.00 of mine and are asking me to spend an additional $1,000.00 to have a unit delivered around the same time my original order was supposed to be delivered? They claim I will get my refund on the original order in 1-3 business days. I am confused why they don't just fulfill our original agreement. It still says on their website that the unit is "in stock" usually delivers in 4-6 weeks?

nancyc1898
1 review
0 helpful votes
December 29th, 2021
Verified purchase

Service was excellent. Product was as stated. Is working well.

earlh223
1 review
0 helpful votes
December 28th, 2021
Verified purchase

Very satisfying. Showed up packaged well and I was happy to present as a gift.

dominiquej35
1 review
4 helpful votes
August 20th, 2020

This concerns an order linked to Sylvane's Walmart Marketplace.
A constant bombardment of texts signaling the imminent item delivery that never happens.
Irresponsive telephone customer service, vague unhelpful email customer service.

christinen289
1 review
4 helpful votes
October 4th, 2020

My family and I are clearing out my childhood home for sale, but the only vacuum— a Shark— is useless. I put an order in for the Miele C3 Brilliant and paid for next day shipping only to get an email from Sylvane that the order was canceled... no explanation. I called to find out what happened only to be told that it was flagged as fraud. Fine. I tell the assistant we're desperate for the vacuum and he ( Devin Carswell) assures me I will get the vacuum, giving me a 5% discount for my trouble. The following day, just as I'm expecting delivery, another email comes through cancelling the order with no explanation. Telephone again to be told again that it was flagged as fraud! I've finally just done what I should have done in the first place: ordered from Amazon and it's coming next week. Pathetic way to treat new customers who would have been loyal had the order been honored!

judyg307
1 review
4 helpful votes
June 17th, 2020

I ordered a dehumidifier to the tune of $365. It was a unit with an automatic drain pump. The attachment on the tubing arrived broken, so I was unable to connect the drain hose. Y ou can not get anyone on the phone, only recordings. They ask you to leave your number, stating that they will call you back. They don't. I have e-mailed several times also. I got a response by someone finally... they said they would send out a replacement part. Later, I got a response saying they don't send out replacement parts and that the whole unit would have to be returned and would I be aggreable to that. They said if I agreed they would contact FedEx to come pick it up. I agreed and asked when FedEx would be picking it up. I have not heard from them since. I have worked so hard on this. It is so time consuming and frustrating. I will never order anything from them again. Meanwhile, they have my money and I have a dehumidifier that I can't run. What is the world coming to anyway?

thomask111
1 review
6 helpful votes
March 23rd, 2018

Sylvane's response to my review is to note that I have talked to them a couple of times and they hope I have found the unit I need... As if this is any kind of help. Sylvane's customer service reps have refused to make this right. I bought an $1100 unit with heat pump when I could have bought a $5-600 unit without heat pump. They won't admit that their advice to buy the unit with heat pump was bad advice in light of my northeast location. Shame on you, Sylvane.

ryand87
Sylvane S. – Sylvane Rep

Hi Thomas, thanks for reaching out, and sorry for the inconvenience! I see that you have spoken with our customer service team a couple times since you purchased the unit back in September. I hope you are able to get a unit that works for you. Please let us know if they is anything else you need help with, and sorry again for the negative experience.

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ryand87
Sylvane S.
Typically does not respond to reviews

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