• Bookmark

    The Foam Factory

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Better Business Bureau
3.2 / 5
Corporate Values

Overview

The Foam Factory has a consumer rating of 4.42 stars from 189 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with The Foam Factory most frequently mention new cushions, full size and great product.The Foam Factory ranks 4th among Beds sites.

  • Service
    19
  • Value
    22
  • Shipping
    20
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.3%
Positive
5
Neutral
0
Negative
1
View ratings trends
8
See all photos

What reviewers want you to know

Positive highlights

  • We needed a new foam mattress and The Foam Factory was able to get us exactly what we needed for a competitive price.
  • 2021 Customer Choice Winner

Critical highlights

  • Terrible customer service and website needs a massive overhaul.
How would you rate The Foam Factory?
Top Positive Review

“Amazing!”

Courtney S.
10/26/20

I am truly impressed! The cushions were exactly what I was looking for. They have really transformed my 8 year old couch and loveseat. The firmness is perfect for relaxing and for my girls to jump on and do their gymnastics. I purchased the Lux Foam-Regular with Dacron. I took a picture to compare my old cushions on the couch(left) to the Lux-Foam on my loveseat(right). Also, I received the cushions 4 days after I ordered them!

See positive reviews
Top Critical Review

“Terrible customer service.”

Jayce M.
12/15/20

Ordered over $100 worth of product and paid for shipping after entering my zip for estimate only for them to write me 2 days later stating that it'll be an additional $70 for shipping. I asked for the contact information for someone higher up or in management and they replied with canceling my order. Terrible customer service and website needs a massive overhaul.

See critical reviews

Reviews (189)

Rating

Timeframe

Other

Reviews that mention popular keywords

foam factory (77) customer service (19)
courtneys294
1 review
0 helpful votes
October 26th, 2020

I am truly impressed! The cushions were exactly what I was looking for. They have really transformed my 8 year old couch and loveseat. The firmness is perfect for relaxing and for my girls to jump on and do their gymnastics. I purchased the Lux Foam-Regular with Dacron. I took a picture to compare my old cushions on the couch(left) to the Lux-Foam on my loveseat(right). Also, I received the cushions 4 days after I ordered them!

rosem661
1 review
2 helpful votes
February 18th, 2021

We own a 10yr old Ethan Allen couch. We loved the texture, color and structure and all that has held up very well. BUT we couldn't figure out if the cushion seats were sagging or the underneath was giving out. We added the proverbial "plank of wood" under the seat cushions and well, it didn't really work. So, I searched and searched for a company to custom for our needs. Foam Factory was it! I measured, sent the info, they sent the cushions within 10 days! I let them air out for about 36 hrs and couldn't wait replace my old ones. The difference is astounding! Sitting is firm but comfortable again! We're not sagging down or slumping deeper into the bottom. It saved us $$$ from affording a new couch and we couldn't be happier. Shipping also was great and packaged well. Will be ordering more cushions for our wing-back accent chairs soon enough. Wish I could give it 10 stars! Thank you FF!

Tip for consumers:
Customer service is via email. Very attentive and professional. Loved this experience!!

Products used:
Foam factory custom seat cushions.

Service
Value
Shipping
Quality
jaycem4
1 review
2 helpful votes
December 15th, 2020

Ordered over $100 worth of product and paid for shipping after entering my zip for estimate only for them to write me 2 days later stating that it'll be an additional $70 for shipping. I asked for the contact information for someone higher up or in management and they replied with canceling my order. Terrible customer service and website needs a massive overhaul.

carlob22
Carlo B. – The Foam Factory Rep

Shipping is extra to locations outside the contiguous US. This customer is located in Hawaii.

jerrodh18
1 review
0 helpful votes
February 23rd, 2021
Verified purchase

My couch was so uncomfortable because the cushions were worn out. I ordered a custom size and sewed a cover for it and it's better then before. I'm very happy.

Tip for consumers:
Measure twice order once

Products used:
Custom Foam

Service
Value
Shipping
Quality
cherylv94
2 reviews
1 helpful vote
July 15th, 2020

Searched online for cushions for a bench cushion and finally landed on foam factory. Ordered the highest quality foam they carry and also had them wrapped in Dacron for a small up charge. Price was less than many places charge for low quality foam. Product was delivered timely and exceeded my expectations.

sandrah796
1 review
3 helpful votes
May 13th, 2020

Our first order with TheFoamFactory (and it won't be our last!). We bought the 6" LUX-HQ to remake cushions for our trailer. The quality is great and there was NO odor. It came compressed and opened to full size in less than 10 minutes! We ordered this during the COVID-19 shutdown and they shipped it right after the state's open date and we received it within days. We have it out on our patio now, covered until tomorrow when we can cut it for our specific cushions (see pic). So we got a high-quality foam, sooner than expected, and for less cost than other places as well. Thanks!

richardm3271
1 review
0 helpful votes
January 18th, 2022

Ordered sheets of foam needed for flat recreational application. They showed up in a roll in a cobled together box made of two boxes taped together. This was several sheets sent to me in a roll. The memory on the closed cell foam sheets is difficult to get back to flat once it has lived in a rolled up condition to your door. If you want to spend several days weighting the rolled sheets down in an attempt to get them t lay flat this is your company. They make boxes for shippijng these products they just dont have them in house. Pathetic. Caused me couple days on my schedule and several hours of labor not planned. Other than that its good product and they got it to me quickly albeit in a cobbled up roll

Tip for consumers:
Dont order unless you want to hassle with flattening the rolls once you recieve them

Products used:
trying to use all, not complete yet

Service
Value
Shipping
Returns
Quality
ahudag
24 reviews
33 helpful votes
April 11th, 2021

They answered my questions promptly and produced great firm custom cushions for my old couch to exact specifications. And at a much better price than even pre-made ones on Amazon or elsewhere. The cushions arrived in the promised window and instantly expanded to their full size and were thus immediately usable. I couldn't be happier.

Tip for consumers:
Measure everything very carefully and follow instructions. Ask questions if not sure whether to round the inches up or down.

Products used:
Couch cushions

Service
Value
Shipping
Quality
judyr452
1 review
0 helpful votes
June 17th, 2021

Having work done on the house and purchased our divan weeks ago but didn't want it delivering immediately. Foam Beds kept it for us until we were ready. Great service throughout, from buying to receiving.

Service
Value
Returns
Quality
brandyr106
1 review
0 helpful votes
August 14th, 2021

About a year ago I purchased an 8" thick foam slab for my couch. It is holding up so well that I decided to purchase a 3" bed topper. I ordered it and a cover to go on it. I thought that they had forgotten to send me the cover as I didn't see it in the package. When I unleashed the topper I saw that they had already put the cover on for me. It is that one extra step that they take that makes all the difference. I am 100% happy with my purchases and with this company.

Products used:
foam

Service
Value
Shipping
Quality
kevinm1681
1 review
3 helpful votes
July 23rd, 2020

I purchased two sofa cushions which were exactly as described, top quality, and about half the price I would have paid

alicew85
1 review
7 helpful votes
November 7th, 2017

Took in our old foam from our boat cushion, which was tapered, and wanted duplicated with new foam. Person who waited on us did not speak clear English. She was told to make exactly like old cushion. After it was cut, there were no tapers in the shape. We spoke with man who did the work, and he advised he would try taper/shape. Went back next day to pick up, and we were advised by manager that even though the man doing the work agreed to taper/shape, the manager would not allow him to do it. Manager would not take back the foam or refund our money. So we are stuck with a piece of foam that cost $181.00 and cannot use. Very poor customer service. Usually, companies will do what they can to make sure the customer is satisfied. We have been previous customers of the Foam Factory but will not go back again.

plastarp
6 reviews
2 helpful votes
December 8th, 2021

Actually the name of this company tells by itself. I had a need to buy a new mattress or bed in order to provide myself with the comfort and calm sleeping, as my old bed and mattress are in a very awful condition. I believed that if i would apply here I would definetely get the same stuff as I had, and I would have a need to change it after the 5 years. Fortunately, it's not like that. The mattresses and beds are produced with a high quality and I can state it because half of a year has already passed, but new bed and mattress don't even lose their features.

pablos106
2 reviews
0 helpful votes
December 7th, 2021

Very fast service and awesome prices. Their site is easy to use. Make sure to watch their sizing and foam selection videos. The videos are really useful!

Products used:
Lux high quality foam

Service
Value
Shipping
Returns
Quality
elizabethh101
1 review
0 helpful votes
March 30th, 2016

I needed a firm foam pad to make a full bed for my aging dog in the back of my suv. After spending a few hours researching and looking at Amazon, I ordered from The Foam Factory. The website clearly spells out the products and their differences. I called customer service for further clarification, and was able to quickly get through to a representative. The pad arrived on time and as advertised, and with no odor! Very pleased, and so is my dog!

anthonyp869
1 review
1 helpful vote
February 22nd, 2021

Was just about to start shopping for a new sofa as the cushions on our 10 year old Thomasville sofa were useless. It almost felt like we were sitting on the floor. So I figured we'd give The Foam Factory a shot. At worst it would cost a little more than $100 & we'd still wind up getting a new sofa, at best the foam would be better than the original. Well, I placed the order on a Tuesday & expected it to take 7-10 days. I got a notification from them 2 days later that it had shipped via FedEx ground & it would be here on Sunday! Sure enough, they arrived on time & I immediately replaced my old cushions. There was no odor with the new cushions & I wanted to get them installed before the foam expanded. Couldn't have been any easier, the foam was cut to EXACT dimensions & the sofa feels significantly BETTER THAN NEW! So for less than $150 I got new foam with polyester wrapping (also done better than the original cushions!) & my sofa is no longer embarrassing for company to sit on.
I will definitely be using The Foam Factory for additional cushions around the house in the future as well as letting anyone & everyone I know about their great product & service.

Products used:
Foam for sofa cushions.

Service
Value
Shipping
Quality
sabrinak34
1 review
5 helpful votes
March 15th, 2019

Today, I placed my third order from this company over a three year period. My first order was for a custom sized cushion that I couldn't find in the Boston-area - it was for a massive window seat larger in length and width than a twin mattress. That was 3 years ago, and it worked out GREAT, and is as good as new, even with all the use it's gotten. Then 2 years ago, I decided to replace the drooping back cushions on our sofa set. I got their Super Foam Cushion with the Dacron wrap option. I only ordered replacements for the sofa, and wanted to see how they'd hold up over time. Those have worked out great as well :) Today, I just placed the order for the matching love seat and armchair back cushions - can't wait for them to come!

Tip for consumers:
You will not be disappointed!!!

Products used:
Custom foam cushions

Service
Value
Shipping
Quality
darrela5
1 review
1 helpful vote
November 28th, 2018

If you have a convention cotton stuffed futon mattress get yourself a foam replacement. I was going to get rid of my futon and after ordering a Factory Foam it's now my favorite TV watching lounger. Wish I had done it years ago. Excellent quality suede cover and workmanship.
I also replaced my RV cushions and I am completely pleased with service and quality. Price isn't bad either

em6120
1 review
0 helpful votes
December 7th, 2016

I ordered 4 cushions that came promptly and exactly as described, sooner than anticipated. I was ready to give up and get rid of the chairs because several upholsterers had quoted triple the price I paid for these. Definitely recommend

jacobh76
1 review
4 helpful votes
March 10th, 2018

I bought a mattress from the foam factory a couple years ago. The best sleep I've had on that mattress. I am more than pleased with it. Was reasonably priced and worth every penny spent. Came on time as the promised. I would recommend the foam factory to everyone I know, in fact I have. I'm never going to go anywhere else for another mattress or any other foam for that matter.

davids920
1 review
2 helpful votes
December 28th, 2017

Excellent product for my project, everything as described in information section of the product. Cut to exact measurements, a perfect fit in my 7 foot long trapezoid shaped window seat! The dacron wrap was definitely worth the money, a professional touch. I was actually a bit concerned how that wrap might look after I ordered, but it was great. I would definitely buy here again for any future projects. Packing, shipping, everything was great.

christopherb808
2 reviews
1 helpful vote
July 2nd, 2020

Ordered black foam for a speaker grill. It arrived promptly, but was grey. I contacted the company and provided photos. They responded promptly, but did not explain the difference between the advertised color and the actual product. They provided an address to return the foam, but I would have had to pay for return shipping (in addition to the original shipping), the combined cost of which would have been more than the value of the purchase. They did not offer to provide the correct color or correct their marketing materials or refund the postage. I will not use them again and cannot recommend them.

deborahc77
1 review
0 helpful votes
December 25th, 2016

I've placed a total of four separate orders from the foam factory over the past few years and have never been disappointed. In one case I needed the foam for a replacement bed in our RV and needed it in a rush. I called them and the gal I spoke with did a great job of communicating it to the warehouse that we needed a quick turn around. It actually arrived earlier than she promised. I am very happy with them and will continue to order from them in the future. Deb Santa Cruz Ca.

Tip for consumers:
Make sure that you get the measurements correct!

Service
Value
Shipping
Quality
monniec
1 review
3 helpful votes
May 17th, 2019

I can't believe this product! Everything is wonderful! I replaced my outdoor chair cushions and they look brand new. Why have I been sitting on saggy cushions that retained water? I am so so pleased with this quality and purchase.

simonep14
2 reviews
20 helpful votes
June 12th, 2017

Horrible, horrible company with unacceptable customer service.

If only I had read all the angry reviews online BEFORE ordering from them... (Don't trust the 5-star reviews - apparently this company employs a practice of paying people to write flattering reviews.) Also goes by the name FoamByMail and maintains a separate website for that name.

I bought two pieces of foam from them recently. Shipping was slow, and when I finally received the product, the thinner 1/4" foam sheet was damaged along the entire edge, and the thicker 1 1/2" piece was so hard and old, that a simple thumb pressure test remained in the foam without bouncing back.

A return and refund request was very poorly handled. Linda, the customer service rep, insisted on a 25% restocking fee and paid shipping by me - which would have cost $60, plus the $20 restocking fee - exceeding the total price I paid of $75.

No amount of negotiating or reasoning had any effect. I guess Foam by Mail doesn't value their customer happiness. Or their customers.

Avoid at all cost!

Tip for consumers:
Never ever use this company.

Service
Value
Shipping
Returns
Quality

Q&A (22)

Answer:

Please see our website for pricing. Dacron wrap is 1" thick additional on all sides. But there is no need to compensate for the thickness of the dacron, this batting compresses easily. Yes, that density is correct for dryfast foam. Dryfast foam is suggested for outdoor applications.

By Carlo B.,
Answer:

Typically what we suggest for outdoor cushion applications is our dryfast foam.

By Carlo B.,
Answer:

For pricing information, please email us directly through our contact us page. Link is below. Thanks. https://www.thefoamfactory.com/contactus.html

By Carlo B.,
Answer:

Yes, the Lux foam is a firm foam that is good for your application. Please use at least a 3" thickness or thicker.

By Carlo B.,
Answer:

Yes, we will quote a price first. Once the customer approves the price then we will stuff and re-ship the couch cushions back to you. However, if the covers are leather or vinyl then the covers will be returned un-stuffed. The customer will need to stuff the foam inside the covers when the shipment is received.

By Carlo B.,
Answer:

It is best to contact us for order status information. Please see our contact us pages for details. https://www.thefoamfactory.com/contactus.html

By Carlo B.,
Answer:

It is best to contact us for order status information. Please see our contact us pages for details. https://www.thefoamfactory.com/contactus.html

By Carlo B.,
Answer:

Our dryfast foam is considered a firm foam. Custom cut dryfast foam is here: https://www.thefoamfactory.com/seatcushion/outdoor.html Sheets of dryfast foam is here: https://www.thefoamfactory.com/outdoorfoam/outdoorfoam.html

By Carlo B.,
Answer:

We can make the covers for you. Please contact us for pricing. https://www.thefoamfactory.com/contactus.html

By Carlo B.,
Answer:

Please contact us so that we can gather more information for the project. https://www.thefoamfactory.com/contactus.html

By Carlo B.,

Can’t see your question? Ask to get answers from the The Foam Factory staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Sells foam mattresses, foam pillows, foam toppers, latex mattress, and latex toppers, as well as custom foam products.

Company Representative

carlob22
Carlo B.
Typically does not respond to reviews

How do I know I can trust these reviews about The Foam Factory?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about The Foam Factory?