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    The Ordinary

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.3 / 5
Corporate Values

Overview

The Ordinary has a consumer rating of 3.89 stars from 18 reviews indicating that most customers are generally satisfied with their purchases. The Ordinary ranks 64th among Skin Care sites.

  • Service
    2
  • Value
    3
  • Shipping
    3
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
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0
Negative
1
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How would you rate The Ordinary?
Top Positive Review

“Best skin care line ever!”

Karina M.
2/8/21

I have literally battled a life time of acne, texture irregularities, and after having my kids - melasma and hyperpigmentation... im just gonna leave a photo here to show the results as they speak for themselves. Note: i was on my period in the pic on the right but only got 1 zit on my nose where my glasses and face mask sit. My regiment is i alternate depending on how my skin looks and feels that day and night. All the products i use are also added in picture form.

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Top Critical Review

“Chemical burns”

Caroline S.
11/21/20

Since I have acne scarring, I've been using the the ordinary aha 30 + bha 2 peeling solution once every second week for maximum 5 minutes. Today I woke up with chemical burns around my mouth and extreme redness and irritation on my cheeks. I cannot find a contact form for complains or a general email to reach them about this matter. Will never recommend this company to anyone.

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Reviews (18)

Rating

Timeframe

Other

karinam80
2 reviews
0 helpful votes
February 8th, 2021

I have literally battled a life time of acne, texture irregularities, and after having my kids - melasma and hyperpigmentation... im just gonna leave a photo here to show the results as they speak for themselves. Note: i was on my period in the pic on the right but only got 1 zit on my nose where my glasses and face mask sit.
My regiment is i alternate depending on how my skin looks and feels that day and night. All the products i use are also added in picture form.

Service
Value
Shipping
Quality
ahudag
24 reviews
33 helpful votes
October 2nd, 2020

Their products are amazing. I am particularly fond of the 2% Hyaluronic Acid Serum. It is the only product I ever found (and I have tried numerous expensive, all natural, brand names, etc. etc. Ones) which truly hydrates my super fine and dry skin. The facts that also gets absorbed super quickly (the skin just drinks it) leaving zero residue, that it has no perfumes or any scents, and that it's super inexpensive are just added bonuses. My skin is very delicate and sensitive and this product works like a charm without any problems at all.

laurak349
18 reviews
25 helpful votes
September 2nd, 2020

Love, Love, Love The Ordinary products. For the price point, even if you don't end up using it, you aren't out more than a drugstore brand (probably less). The range of items is incredible. I am a skin care junkie at 52. I read an article that tells me I need let's say Latic Acid. I'm on the website, - The Ordinary Latic Acid and I am on my way! I buy their products over and over again. As soon as I am out, I restock sometimes I buy 2 just because the price is so good, this way I don't have to wait for shipping when I need to restock next time. I have a large lazy susan full of The Ordinary! I can't recommend them enough. My skin also looks darn good to boot!

alitzelh
7 reviews
16 helpful votes
October 22nd, 2020

Great Products! The prices are very affordable, It's great combination when you don't spend loads and get great quality products, I am using their red peeling solution and I can already see great results! I will keep using Ordinary products in the future as well! Thanks.

jenniferp26
7 reviews
4 helpful votes
August 31st, 2019

The website is fairly easy to navigate (all the menu items can be maximized or minimized). The products are really fair priced and of high quality. They do filter reviews (you submit reviews, they review those reviews and then decide what can be shown/posted, so might as well go to sephora or elsewhere to put a solid public review for the products)

Value
Shipping
Quality
tracig6
33 reviews
426 helpful votes
March 28th, 2019

You absolutely cannot beat the low prices that The Ordinary offers. I've tried a ton of their products and the Glycolic Toner and Niacinamide Serum are must-haves. Order straight from the website as the shipping is free when you spend $25 and the prices are much cheaper than if were to purchase the same items from Amazon.

maryt1
37 reviews
179 helpful votes
March 29th, 2018

The Ordinary does a good job at making skincare very accessible. If you're looking for something specific at a low price, their products are good for you. They have a wide variety of products, with detailed descriptions and a pretty dedicated fan base.

carolines232
1 review
0 helpful votes
November 21st, 2020

Since I have acne scarring, I've been using the the ordinary aha 30 + bha 2 peeling solution once every second week for maximum 5 minutes.

Today I woke up with chemical burns around my mouth and extreme redness and irritation on my cheeks.

I cannot find a contact form for complains or a general email to reach them about this matter.

Will never recommend this company to anyone.

sunniw
18 reviews
5 helpful votes
August 22nd, 2018

This is a silicone based primer that feels amazing and makws your face feel so soft. It also works well with my other makeup, especially my urban decay naked skin.

kleeg
5 reviews
1 helpful vote
September 14th, 2020

This is a great product once you figure out how to use it. This technique is the best and so simple once I figured it out. It makes this $7 bottle really really worth it. I've bought it on and off a few times over the years but I've only now figured out how to properly utilize it.

angiez10
2 reviews
1 helpful vote
August 12th, 2018

I love these products. Very cleansing and refreshing. I will buy again. Love how it makes me feel. Wish the scene were a little stronger for some of the products. Wish they had bigger bottles. Love that they have some organic wish there were a little more of them.

janes171
186 reviews
360 helpful votes
February 27th, 2021

They refused to let me leave a review of one of their crappy nasty products on their website. Some products are ok but they won't let me leave reviews. That's fine, I decided I was not going to continue to use their products before that and before they were bought out Estee Lauder. Wow Yuck. I will not be putting money into their pockets. But unfortunately most affordable skin care lines are owned by either awful families or big corps.It's quite depressing.The Inkey List is much better all around, use them.

Tip for consumers:
Use inky list's products.There products are better quality at around the same price point.

Products used:
Niacinamide serum(sticky and nasty)Salicylic acid mask(ok but they could make it a different color for messiness sake)Moisturizing factors with HA(greasy)Azelaic Acid Suspension(greasy and no results for PIHP)

jennifery60
94 reviews
129 helpful votes
September 3rd, 2018

I really like their foundation, the pump feature is nice but it shoots excitedly so I have to be careful when pumping out foundation. Their primer is also great

alisaf17
2 reviews
0 helpful votes
June 22nd, 2020

I've discovered this brand for myself only this year. And I haven't tested many products yet, but I Niacinamide Serum is must-have. The website is user-friendly and delivery was on time.

nicolem339
3 reviews
12 helpful votes
December 18th, 2018

I really like their peelings for my home skincare routine. It cleans my skin very gently and removes small pimples. I can recommend it for normal skin, but it hardly can manage oil problematic skin.

clarar37
Clara R.
513 reviews
580 helpful votes
August 26th, 2018

The nighttime serum and exfoliating cleanser is something i wont and cant stoo talking about it makes tour skin feel so so so much better

nb193
1 review
2 helpful votes
February 8th, 2020

My first bottle of Retinol 2% seemed ok with a serum texture and look, I bought the second bottle this was so much like watered down, did not look like the first bottle, did not stay on my skin. The worst part was I sent an email to the manufacturer- got me nowhere; went to the retail store where I bought it from- got me nowhere.the box has Batch number but no best before date / expiry date the store manager was looking for - none showing, promises on I will get back to you... never do. No wonder it is so cheap...

stephaniel966
1 review
1 helpful vote
May 31st, 2021
Verified purchase

The caffeine solution has caused pain around my eye and redness. I look like I have deep sunken eyes now!

Products used:
The caffeine eye solution 5%

Service
Value
Shipping
Quality

Q&A (1)

Answer:

I haven't decided if it is better but there is a brand sold by Sephora called Inky that is a comparative price point and some of their items have been reviewed by some YouTube influencers I follow as slightly higher quality. Not on everything and not by much!

By Laura K.

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